Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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Undisclosed< $25 / hr50 - 249Chennai, India
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See all 1 projectsLogin Services is a transcription services company specializing in converting financial documents into spreadsheets, predominantly for auditors and forensic accountants. The feedback is overwhelmingly positive, highlighting excellent communication, rapid response times, and consistent ability to meet budgets and deadlines. There are no noted areas for improvement, and the company is described as a go-to partner for clients.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 3 projects(we)Vcare Customers is a Customer Service Outsourcing (CSO) company specializing in providing comprehensive 24/7 customer support services. Their reviews highlight a strong focus on maintaining high service quality, seamless integration, and exceptional project management. Impressively, 100% of reviewers noted their adaptability and proactive communication, resulting in improved customer satisfaction and efficiency.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
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See all 2 projectsCallTree BPO is a customer support and back-office service provider noted for its efficient project management and ability to assemble teams swiftly. With a 100% positive feedback rate, clients highlight their attentiveness and capacity to handle businesses of varying sizes. Their well-treated employees contribute to consistently high spirits and service quality.
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$1,000+$25 - $49 / hr10 - 49T'bilisi, Georgia
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See all 1 projectsGrowMore Recruitment is a specialized IT recruitment agency known for quickly sourcing highly qualified candidates in fields such as voice and automated speech recognition. The company has received positive feedback, with clients highlighting their professional approach, quick placements, and high-quality candidates. One review noted a slight initial challenge with time zone communication, which the company promptly addressed.
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$5,000+< $25 / hr2 - 9Orlando, FL
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See all 4 projectsDisa Innovations is a Customer Service BPO specializing in high-quality contact center solutions, including customer support and appointment setting. The company received overwhelmingly positive feedback, with 100% of reviewers noting their effective project management and ability to tailor services to specific business needs, resulting in enhanced customer support and efficiency.
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UndisclosedUndisclosed10 - 49Riverside, CA
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See all 2 projectsPCN - Professional Communications Network is a professional answering service company that provides efficient call handling and customer service for businesses. Reviews indicate a high level of satisfaction, with 100% of clients praising their professionalism and responsiveness. Clients appreciate their ability to manage call volume effectively, suggesting that PCN enhances perceived company size and improves customer service. No negative feedback or areas for improvement were mentioned.
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$10,000+< $25 / hr1,000 - 9,999Norcross, GA
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See all 1 projectsRCC BPO is a call center and customer support company specializing in bilingual capabilities and AI-based quality assurance. Reviews indicate exceptional performance, with clients experiencing a 20% increase in NPS and a 15% reduction in onboarding time. Impressively, 100% of reviewers highlight their transparency and focus on process knowledge, with no notable areas for improvement.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
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See all 10 projectsPuzzle is a Customer Service BPO and staffing solution provider, known for building and managing customer service teams and offering staff augmentation. With 83% positive feedback, clients praise their responsiveness and dedication to long-term partnerships. However, they could improve by more thoroughly vetting candidates, as retention was occasionally an issue.
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Undisclosed$25 - $49 / hr10 - 49Pittsburgh, PA
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See all 5 projectsVirtual Assist USA specializes in providing back office services and translation support, including data entry, scheduling, and language translation. The company receives overwhelmingly positive feedback, with nearly 100% of reviewers highlighting their efficiency, cost-effectiveness, and quality customer service. Clients appreciate their ability to save time and money, with savings of up to $500,000 and 120 hours monthly mentioned in reviews.
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UndisclosedUndisclosed50 - 249Makati, Philippines
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See all 3 projectsConcert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.
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$1,000+< $25 / hr10 - 49
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See all 3 projectsDialify LTD is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. With consistently high ratings, they excel in enhancing customer satisfaction and sales conversion rates, achieving a customer satisfaction increase from 65% to 90%. Their efficient handling of inquiries and technical support leads to notable client retention and revenue growth.
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$5,000+< $25 / hr10 - 49
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See all 2 projectsCall Bro LLC. is a Customer Support Outsourcing company specializing in Call Center Solutions and Remote Customer Care. Their services have consistently improved client metrics, like reducing response times by 40% and increasing customer satisfaction by 25%. Nearly all reviews highlight their tailored approach and effective project management, with over 90% expressing positive feedback about their responsiveness and commitment to client goals.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
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See all 9 projectsReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.
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$1,000+< $25 / hr10 - 49Sayreville, NJ
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See all 2 projectsAMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.
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Undisclosed< $25 / hr50 - 249Portland, OR
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See all 4 projectsHelloSells is a virtual customer service and answering service provider known for its exceptional communication and efficient integration with clients' systems. The company has earned overwhelmingly positive feedback, with clients praising its professionalism and adaptability, particularly in customizing services to specific needs. Around 95% of reviewers highlight their excellent customer service, and clients appreciate their budget-friendly pricing, which enhances the perceived value of their services.
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Undisclosed< $25 / hr50 - 249Noida, India
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See all 5 projectsAcelerar Technologies is a comprehensive back office service provider offering solutions such as payment processing, scheduling support, and data entry services. Reviews indicate a positive client experience, with approximately 80% mentioning excellent communication and time-saving benefits. While some suggest simplification, the majority highlight their overall satisfaction and the company's ability to deliver quality work promptly.
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$10,000+< $25 / hr10 - 49San Salvador, El Salvador
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See all 1 projectsCallsite Solutions is a call center services provider offering outbound call services, sales, lead generation, and marketing solutions. Reviews highlight their effective project management, with 100% mentioning significant reductions in call drop rates and improved connectivity. However, 20% noted occasional delays in scaling operations. Their commitment to tailored solutions and customer care is consistently praised.
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Undisclosed< $25 / hr50 - 249Poggio a Caiano, Italy
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See all 1 projectsConeit Outsourcing is a Customer Support Outsourcing company providing comprehensive Customer Service BPO solutions. Reviewers commend their efficient project management and alignment with client values, contributing to improved response times and boosted customer satisfaction scores. Notably, 100% of reviews highlight their proactive approach and consistent adherence to Service Level Agreements (SLAs), ensuring exceptional remote customer care.
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$1,000+< $25 / hr250 - 999Mandaluyong City, Philippines
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See all 3 projectsSTAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.
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$25,000+< $25 / hr50 - 249Bengaluru, India
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See all 17 projectsWestshore Bpo Pvt Ltd is a Customer Service Outsourcing provider, specializing in Call Center Solutions and Remote Customer Care. The company receives mixed reviews, with approximately 71% of feedback highlighting their professional project management and efficient customer support services. However, 29% of reviews express dissatisfaction, citing unprofessionalism and unmet deliverables.
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UndisclosedUndisclosed50 - 249San Antonio, TX
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See all 1 projectsTAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.
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$10,000+< $25 / hr250 - 999Makati, Philippines
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See all 9 projectsSuperStaff is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company garners strong positive feedback, with commendations for rapid knowledge assimilation and professional management. While 92.4% client satisfaction reflects their commitment to quality improvement, some clients noted the need for enhanced technical guidance and training material alignment with real-world applications.
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$10,000+< $25 / hr50 - 249Gaithersburg, MD
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See all 3 projectsContio.tech is a customer support outsourcing firm specializing in multilingual customer service, content moderation, and compliance solutions. The company is highly praised for its commitment to quality, responsiveness, and efficient project management, with 100% of reviewers highlighting its adaptability and expertise. Notably, 98% compliance with industry standards and a 20% increase in customer satisfaction underscore Contio.tech's effectiveness in enhancing customer service BPO solutions.
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$1,000+< $25 / hr250 - 999Santo Domingo, Dominican Republic
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See all 4 projectsCall Center Pros is an outsourcing service provider offering back-office and outbound communication solutions. The company is highly regarded for its efficiency and effectiveness, with 100% of reviewers praising its ability to save time and money. Clients have consistently highlighted the company's strong processes, work ethic, and client-focused approach.
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$25,000+< $25 / hr50 - 249Washington, DC
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See all 5 projectsSalaria Sales is a lead generation and sales development company known for its effective cold outreach and strategic sales operations. With 100% positive feedback, clients praise their ability to book highly qualified meetings and their professionalism in communication. Approximately 80% of reviewers highlight Salaria's responsiveness and impressive results, making them a preferred choice for businesses seeking substantial sales growth.
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$5,000+< $25 / hr50 - 249Patna, India
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See all 1 projectsTechnosys IT Management Pvt. Ltd. is a customer support service provider, offering chat and inbound services to enhance client-customer interactions. The reviews indicate a high level of satisfaction, with 100% praising their problem-solving techniques and customer service. The effective collaboration and unique service offerings were particularly noted as impressive by clients.
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$10,000+< $25 / hr250 - 999Mandaluyong, Philippines
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See all 12 projectsMagellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.
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$1,000+< $25 / hr250 - 999
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See all 2 projectsSystato is a technology solutions company specializing in automation, AI, and integration services. Receiving overwhelmingly positive feedback, with reviewers highlighting their prompt communication and skilled workforce, Systato exceeded client expectations by significantly improving operational efficiency. Notably, 100% of reviewers appreciated their ability to rapidly deliver customized solutions and enhance workflow, resulting in substantial time-saving and improved business outcomes.
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$5,000+< $25 / hr250 - 999
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See all 1 projectsiRapidO Global is a data management and SEO optimization company known for its comprehensive services, including organizing large datasets and performance tracking. Their reviews highlight a strong data-driven approach, achieving up to a 70% reduction in data inconsistencies. Clients appreciate their structured workflow and impressive translation of complex data into actionable insights, with 100% positive feedback mentioning their reliability and communication skills.
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$1,000+< $25 / hr2 - 9Barranquilla, Colombia
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See all 1 projectsDeducto is a sales consulting company known for its adeptness in virtual selling environments. The company has received highly positive feedback, with 100% of reviewers highlighting its effective communication and persistent sales efforts. Deducto notably helped a client achieve over $2,000,000 in sales, demonstrating their competence and commitment to delivering results.
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$1,000+< $25 / hr250 - 999New York, NY
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See all 4 projectsPREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsKexxel BPO is a Customer Service BPO specializing in Customer Support Outsourcing and conducting detailed customer service surveys for global clients. Reviews highlight their excellent communication and timely project delivery, with 100% of feedback being positive about their detailed analysis and commitment to meeting tight deadlines, leading to enhanced service improvement for clients.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
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See all 1 projectsOutsource-X (Pty) Ltd is a Customer Service BPO company specializing in Customer Support Outsourcing. Reviewers consistently commend their exceptional communication, proactive problem-solving, and commitment to continuous improvement, with 100% positive feedback. They efficiently improved operational metrics, such as reducing first reply time by six hours, demonstrating their expertise in Call Center Solutions.
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$1,000+Undisclosed2 - 9
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See all 1 projectsDah Reply is a company specializing in chatbot development and AI integration, offering services that enhance user experience and efficiency through personalized assistance. They are praised for their innovative approach and effective project management, with 100% of reviewers highlighting their seamless blend of technology and tailored solutions. However, suggestions for improvement include deeper customization and advanced AI capabilities.
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$1,000+< $25 / hr250 - 999Clarksville, TN
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See all 4 projectsPremier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.
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Undisclosed< $25 / hr10 - 49Kharkiv, Ukraine
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See all 2 projectsMoveUp Solutions is a versatile agency specializing in customer support outsourcing and website development. With 100% positive feedback, clients praise their quick adaptability, proactive suggestions, and effective global communication. Their attention to detail and high-level service significantly contribute to client success and global expansion.
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$1,000+< $25 / hr250 - 999Vancouver, Canada
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See all 1 projectsAgents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.
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$1,000+< $25 / hr50 - 249Kolkata, India
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See all 5 projectsRFS Business Solutions Pvt Ltd specializes in Customer Service BPO, offering outsourced customer support services. They consistently meet response time SLAs and maintain customer satisfaction levels. Reviewers highlight their commitment, effective communication, and ability to deliver solid customer support, with 100% positive feedback mentioning timely delivery and collaborative engagement.
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$1,000+< $25 / hr1,000 - 9,999Sandy, UT
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See all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
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$1,000+$25 - $49 / hr2 - 9
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See all 1 projectsJarvis Helps LLC is a multifaceted marketing and customer relations agency known for its proficiency in SEO, website building, and client management services. With 100% positive feedback, clients highlight their punctual delivery and exceptional attentiveness, leading to enhanced online presence and increased business opportunities.
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$1,000+$25 - $49 / hr50 - 249София, Bulgaria
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See all 1 projectsEuroccor JSC is a company specializing in listing quality checks. The reviews highlight their exceptional attention to detail and effective communication, with 100% positive feedback regarding time savings and workflow efficiency. While their speed of service is praised, there is a suggestion for further improvement in this area.
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$1,000+$25 - $49 / hr10 - 49Noida, India
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See all 13 projectsFenebris India Pvt Ltd is a diversified IT services company, specializing in IT infrastructure enhancement, web development, e-commerce solutions, IoT systems, and app development. They consistently deliver projects on time, demonstrating excellent project management and communication skills. Positive feedback is dominant, with 100% of reviewers commending their proactive approaches and commitment to understanding client needs. A minor improvement area is post-implementation support.
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$1,000+< $25 / hr10 - 49Denver, CO
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See all 1 projectsVonBridge Solutions is a Customer Service BPO that specializes in providing Contact Center Agents and Virtual Assistants. Reviewers commend their reliability, quick adaptation to business needs, and effective communication. Approximately 100% of feedback highlights their professionalism and the positive impact on operational efficiency, particularly in areas such as appointment scheduling and customer inquiry management.
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$1,000+Undisclosed10 - 49Sao Paulo, Brazil
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See all 1 projectsCombine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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See all 1 projectsServixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.
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Undisclosed< $25 / hr250 - 999
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See all 2 projectsMaxtech Data House Private Limited is a versatile service provider specializing in accounting data entry and call center operations. Feedback indicates a high level of client satisfaction with 100% of reviewers highlighting their efficient workflow and accuracy. Clients commend their affordability and effective team coordination, with no areas for improvement noted. Overall, Maxtech Data House is praised for delivering expected results consistently.
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$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
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See all 8 projectsTurn Key Receptionist specializes in Customer Support Outsourcing, providing call center solutions with a focus on prompt and professional service. They are highly praised for their alignment with company values and have a 100% positive feedback rate, noted for their can-do attitude and reliability in supporting businesses. They effectively integrate as an extension of their clients' operations.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsY-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.
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$1,000+$50 - $99 / hr50 - 249Singapore, Singapore
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See all 3 projectsAcepeak is a telecommunications solutions provider specializing in platform development, workflow automation, and customer engagement technology. Reviews highlight their clear communication, reliability, and project management efficiency, with clients noting a 20% reduction in downtime and improved customer interactions. Approximately 100% of reviews express satisfaction, with minor suggestions for more frequent status updates.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39/40.019.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
32.9/40.017/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?