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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award Winning Customer Care & Data Annotation

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Ansvery

    Ansvery

    đź’Ž Premium service for a reasonable price

    $1,000+
    < $25 / hr
    50 - 249
    Vilnius, Lithuania
    Service Focus

    "Ansvery's proactive nature and consistent communication stand out."

    • Head of Customer Support, Noones
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • EXL Service

    EXL Service

    OPERATIONS MANAGEMENT ANALYTICS

    $1,000+
    < $25 / hr
    10,000+
    New York, NY
    Service Focus

    "[O]ur experiences have been largely positive and have been helpful in achieving our goals and vision casting."

    • HR Manager, Education Organization
  • $1,000+
    $25 - $49 / hr
    250 - 999
    Lagos, Nigeria
    Service Focus

    Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and…

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  • Featured Providers

    What are Featured Providers?
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • V Catch

    V Catch

    Your preferred partner for BPO services

    $50,000+
    < $25 / hr
    50 - 249
    Bengaluru, India
    Service Focus

    An ISMS 27001:2022 company  
    Ed-tech | E-commerce | FMCG | Aggregators | Real-estate builders | NBFC and many more; both domestic and…

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  • Cogito Corp

    Cogito Corp

    AI Augmented Agents

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA
    Service Focus

    “We can count on them to run tests regularly to improve the quality of our product.”

    • QA Engineer, AI Data Management Platform
  • vlbpo cx

    vlbpo cx

    Our people helping people.

    $5,000+
    < $25 / hr
    50 - 249
    Kingston, Jamaica
    Service Focus

    VLBPO is a distinguished contact center that specializes in serving the needs of small and medium-sized enterprises seeking to delegate their customer service functions to a provider known for its…

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  • SupportZebra

    SupportZebra

    Leading Outsource Partner for Scaling SaaS & eComm

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Houston, TX
    Service Focus

    SupportZebra is trusted by fast-growing eComm and SaaS businesses that need to outsource their critical functions – Having a fully-rounded support team takes time, effort, and money. From…

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  • Hefei Wisfly Information Technology Co., Ltd.

    Hefei Wisfly Information Technology Co., Ltd.

    Beyond the Self, Pursuit of Excellence

    $1,000+
    < $25 / hr
    50 - 249
    Hefei Shi, China
    Service Focus

    "Their service quality and deliverables exceed expectations."

    • Owner, Publishing Company
  • Incept

    Incept

    We bring the human element back to CX

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH
    Service Focus

    Incept brings true conversational marketing back to customer experience to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth.

    We’ve worked with…

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  • itel

    itel

    The CX Partner of Choice for Innovative Brands

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Caribbean, Saint Lucia
    Service Focus

    itel is an award-winning international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from…

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  • Neorld

    Neorld

    Streamline your medical billing with Neorld

    $5,000+
    $25 - $49 / hr
    10 - 49
    Surat, India
    Service Focus

    Neorld Medical Billing is a leading provider of medical billing services, dedicated to helping healthcare providers maximize their revenue and streamline their billing processes. Our team of…

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  • Worldwide Call Centers

    Worldwide Call Centers

    Sourcing...Simplified

    $1,000+
    < $25 / hr
    2 - 9
    Colorado Springs, CO
    Service Focus

    "They are very reliable."

    • Sales Manager, Hospitality Company
  • NETbilling

    NETbilling

    Putting You In Charge

    Undisclosed
    Undisclosed
    50 - 249
    Santa Clarita, CA
    Service Focus

    Since 1998, NETbilling has provided transaction processing services to thousands of internet merchants and companies of all sizes. NETbilling's flexible solutions process credit cards, electronic…

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  • Icone Developer LTD

    Icone Developer LTD

    Icone Developer the Best real estate agency

    $50,000+
    $150 - $199 / hr
    250 - 999
    Dhaka, Bangladesh
    Service Focus

    Icone Developer started its journey in 2006 with a clear objective of providing modern homes to city dwellers. Since the very beginning, we have been working with sincere efforts to build and provide…

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  • Softfile

    Softfile

    Document Imaging and BPO Services

    $1,000+
    < $25 / hr
    50 - 249
    Sacramento, CA
    Service Focus

    "It is a great service. I love it so far."

    • Manager, Information Technology Firm
  • Everise

    Everise

    Award-winning digital customer and product support

    $250,000+
    Undisclosed
    10,000+
    Singapore
    Service Focus

    Everise is a technology-enabled outsourcing firm with expertise in transforming healthcare and technology experiences globally. The Company’s unique approach combines customer and technical…

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  • Navigant PACE

    Navigant PACE

    TAILORED SOLUTIONS FOR COMPLEX CLAIMS

    $1,000+
    < $25 / hr
    10 - 49
    Hamilton Township, NJ
    Service Focus

    /*-->*/
    "Our company has grown since we partnered with this organization.

    • IT Director, Information Technology Company
  • Forrest Marketing Group

    Forrest Marketing Group

    Success Through Conversation

    $25,000+
    Undisclosed
    50 - 249
    Manly Vale, Australia
    Service Focus

    Forrest Marketing Group offers a full range of call center services including telemarketing, lead generation, appointment setting, inbound and outbound customer service, data cleansing, customer…

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  • 31West Global Services

    31West Global Services

    Call Center Outsourcing | After Hours Call Center

    $1,000+
    < $25 / hr
    50 - 249
    San Francisco, CA
    Service Focus

    Call Center Outsourcing

    Helping You Reduce Cost & Grow

    âś“ Start at $4.99 /hr

    âś“ 24/7/365 Operations

    âś“ 14th year in Service

    âś“ No Compromise on Quality

    ✓ Phone, Email, Live Chat…

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  • 3C Online

    3C Online

    Comitted, high value, customer service & sales

    $1,000+
    $25 - $49 / hr
    10 - 49
    London, United Kingdom
    Service Focus

    From London, UK, we provide 24/7 outsourced customer support, throughout all channels for B2C and B2B companies. We do 1st line support, customer service, retention, and sales.
    We pride ourselves of…

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  • Noida Exim

    Noida Exim

    Call Center Outsourcing Services Provider India

    $1,000+
    < $25 / hr
    250 - 999
    Noida, India
    Service Focus

    At Noidaexim, we provide a wide range of call center outsourcing services to meet the requirements of different types of businesses. Our call center solutions are time-tested and can be utilized by…

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  • VXI Global Solutions Inc.

    VXI Global Solutions Inc.

    Customer Care with Flair

    $25,000+
    < $25 / hr
    10,000+
    Los Angeles, CA
    Service Focus

    VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a…

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  • ISPL Support Services

    ISPL Support Services

    Multilingual BPO and call centre services company

    $1,000+
    < $25 / hr
    250 - 999
    Chennai, India
    Service Focus

    ISPL Support Services is a Chennai, India based Multilingual Call Centre & BPO Services Company. The company has 16+ years of experience in the Business, offering professional call services and…

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  • SiteStaff Chat

    SiteStaff Chat

    Every Word Matter

    $10,000+
    $50 - $99 / hr
    10 - 49
    Aurora, CO
    Service Focus

    SiteStaff chat is a Live Chat provider specializing in providing Live Chat to Senior Living and Elective Medicine clients. We serve over 2000 websites today.

  • Kareo

    Kareo

    Finally, technology that doesn't get in the way.

    $1,000+
    < $25 / hr
    250 - 999
    Irvine, CA
    Service Focus

    /*-->*/
    "I love this service.

    • Administration Manager, Transportation Company
  • Alsaqib Recruitment Agency

    Alsaqib Recruitment Agency

    Manpower Recruitment Agencies in Pakistan

    Undisclosed
    < $25 / hr
    250 - 999
    Islamabad, Pakistan
    Service Focus

    To find the fitting human resource amid a vast and constantly ballooning pool of talent is no small feat. Plus, retaining the good people and reducing turnover is becoming more expensive and…

    More

  • Solverix

    Solverix

    Design,Build,Run the future of CX and Technology

    $10,000+
    < $25 / hr
    50 - 249
    Tirana, Albania
    Service Focus

    We are a brand-new firm that was created via the collaboration of various experts with more many years of expertise in technology, software development, and customer experience. Our focus is offering…

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  • Fair Trade Outsourcing

    Fair Trade Outsourcing

    Outsourcing that Outperforms

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Bryn Mawr, PA
    Service Focus

    Do not hire us!

  • Maxicus

    Maxicus

    Maximizing Customer Experience

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gurugram, India
    Service Focus

    Maxicus is a next-gen outsourcing company, based in India. As the BPO arm of KocharTech, a technology solutions provider, Maxicus provides various back and front office solutions for industries…

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  • Centro

    Centro

    Redefining Excellence

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Winchester, VA
    Service Focus

    Established in 2009, Centro is a diversified global business and technology consulting leader. Our headquarters are based out of Winchester, VA; however, our reach now extends across the U.S. and…

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  • BPO VA - Out of Business

    BPO VA - Out of Business

    RELIABLE REMOTE STAFFING SOLUTIONS

    $1,000+
    < $25 / hr
    10 - 49
    Perth, Australia
    Service Focus

    "This is a high quality and necessary service for companies."

    • Finance Director, Business Services Company
  • Telemarketing Professionals

    Telemarketing Professionals

    Expert Appointment Setting & Lead Generation

    Undisclosed
    Undisclosed
    10 - 49
    Frenchs Forest, Australia
    Service Focus

    Telemarketing Professionals is a leading marketing agency that has carved a niche for itself by offering superior unmatched and result-driven services. Founded in 2010, they are an Australian-owned…

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  • GetCallers

    GetCallers

    Callers | Virtual Assistants | Appointment Setters

    $1,000+
    < $25 / hr
    250 - 999
    New York, NY
    Service Focus

    GetCallers - $5/hr per agent

     

    GetCallers specializes in helping companies like yours save money, increase leads, and scale incredibly fast with our remote outbound/inbound callers,…

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  • ePlanet communication Pvt. Ltd.

    ePlanet communication Pvt. Ltd.

    The Voice of Excellence

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Salt Lake City, UT
    Service Focus

    Business process outsourcing has established itself as a global mainstream strategy for business growth and ePlanet’s vast experience within the outsourcing services industry gives it the strategic…

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  • EPlanet Global

    EPlanet Global

    Empowering brands with human-tech convergence

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Salt Lake City, UT
    Service Focus

    We are the pioneer in the BPO Model

    We are the leading provider of advanced business process outsourcing (BPO) solutions and services. Our mission is to help organizations of all sizes and…

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  • HRH Next Services Pvt. Ltd.

    HRH Next Services Pvt. Ltd.

    BPO Service Provider in India - The good call.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hyderabad, India
    Service Focus

    HRHNext is a leading BPO service provider headquartered in Hyderabad, with additional branches in Tamil Nadu, Bangalore, and Uppal. With the best experience spanning over six decades and a stellar…

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  • Captain Curtain Cleaning Perth

    Captain Curtain Cleaning Perth

    Captain Curtain Cleaning Services in Perth

    Undisclosed
    Undisclosed
    10 - 49
    Perth, Australia
    Service Focus

    Captain Curtain Cleaning Perth is a family-owned business that has been operating for over 10 years. We are dedicated to providing a superior cleaning service at an affordable price, and we offer a…

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  • Hire With Near

    Hire With Near

    Hire top remote talent from LatAm in < 21 days

    $1,000+
    < $25 / hr
    10 - 49
    San Antonio, TX
    Service Focus

    At Near, we help US mid-market enterprises and fast-growing startups hire outstanding remote talent, from Latin America for any role from senior leadership to entry-level positions.
    Near delivers a…

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  • Grupo PYD

    Grupo PYD

    Quality excellence: talent, processes, and tech.

    Undisclosed
    Undisclosed
    250 - 999
    Buenos Aires, Argentina
    Service Focus

     
    For over 30 years, P&D Group has met the needs of successful multinational corporations with
    creative, cost-effective solutions backed by quality people, consistent processes, and spotless…

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  • Dream Support

    Dream Support

    Customer support for your eCom business

    $1,000+
    Undisclosed
    10 - 49
    Warszawa, Poland
    Service Focus

    5+ years in supporting US-based eCom brands. Your support tasks are taken care of just in the way you'd do it.

  • Digital Customer Care Company

    Digital Customer Care Company

    World-class online customer service provider

    Undisclosed
    Undisclosed
    2 - 9
    Amstelveen, Netherlands
    Service Focus

    Digital Customer Care Company is a leading Customer Experience firm delivering top-notch online service. Our multilingual support extends to 8 languages, catering to clients through diverse channels…

    More

  • Market Wave

    Market Wave

    Looking Further

    $1,000+
    < $25 / hr
    50 - 249
    Marrakech, Morocco
    Service Focus

    Starting by a tool for managing commercial performance in customer service, initially specialized in Live-chat and call back. The idea being to duplicate the in-store commercial experience on…

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  • Answer4u

    Answer4u

    The UK's Leading 24 Hr Telephone Answering Service

    $1,000+
    < $25 / hr
    50 - 249
    Nottingham , United Kingdom
    Service Focus

    Why do our clients view us as the UK's leading Telephone Answering Service?

     

    It's simple really...We care about their business!

     

    Answer4u's reputation as the UK's leading…

    More

  • BolsterBiz

    BolsterBiz

    Your Reliable Partner for Outsourcing Excellence

    $1,000+
    < $25 / hr
    50 - 249
    New Delhi, India
    Service Focus

    BolsterBiz is a trusted outsourcing service provider for globally fast-growing companies. 
     
    We provide dedicated outsourcing services for:
     

    Customer Support

    Digital Marketing…

    More

  • Virva Infotech

    Virva Infotech

    Leading The New Digital World

    $1,000+
    Undisclosed
    10 - 49
    Rajkot, India
    Service Focus

    Virva Infotech is a leading software development company located in Rajkot, Gujarat, India, with a strong presence in the industry since 2013. With a decade of experience in the software sector, we…

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  • Alltel Australia

    Alltel Australia

    All your business communications in one place.

    Undisclosed
    Undisclosed
    10 - 49
    Wheelers Hill, Australia
    Service Focus

    Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication…

    More

  • Undisclosed
    Undisclosed
    10 - 49
    Galway, Ireland
    Service Focus

    Call Pal Call Answering & Fully Managed Customer Service Solutions.
     
    Operating out of Ireland's west coast, we are an Award Winning Business Support Outsourcing Service. 
     
    Call…

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  • Medtech Providers

    Medtech Providers

    We Are The Number 1 Medical Billing Company In USA

    $10,000+
    < $25 / hr
    2 - 9
    New City, NY
    Service Focus

    MedTech Providers is one of the best and most reliable medical billing companies in America which comprise of a team of experts that offers cost-effective medical billing solutions.
    Since its…

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  • Webhelp

    Webhelp

    Game-changing customer journeys

    Undisclosed
    Undisclosed
    10,000+
    Paris, France
    Service Focus

    Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to…

    More

  • Climbia BPO

    Climbia BPO

    The right partner, the right solution!

    $5,000+
    < $25 / hr
    250 - 999
    Durrës, Albania
    Service Focus

    Helping businesses by providing valuable & scalable solutions that contribute on growth and revenue. Dedicated Business Process Outsourcing in Albania. -Climbia BPO

  • Volans Infomatics Pvt. Ltd.

    Volans Infomatics Pvt. Ltd.

    End-to-end business process management

    Undisclosed
    Undisclosed
    50 - 249
    Noida, India
    Service Focus

    Volans Infomatics is a global professional services organization offering end-to-end business process management (BPM) and operations consulting services to clients across a wide range of industries…

    More

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Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

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