Disa Innovations

BACKGROUND

Please describe your company and position.

I am the General manager of Ciprian Ingeniería y Terminaciones

Describe what your company does in a single sentence.

Ciprian Ingeniería & Terminaciones is a construction company specializing in engineering and project terminations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Disa Innovations to accomplish?

• Improve customer support and appointment setting for construction services.

SOLUTION

How did you find Disa Innovations?

Online Search

Why did you select Disa Innovations over others?

• Great culture fit
• Good value for cost

How many teammates from Disa Innovations were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Disa Innovations provided high-quality contact center solutions, focusing on customer support and efficient appointment setting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced customer support services and improved appointment setting efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective project management by Disa Innovations was evident through punctual delivery of items and a quick and responsive approach to meeting our requirements.

What was your primary form of communication with Disa Innovations?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to adapt to the unique needs of our construction business and provide tailored contact center solutions.

Are there any areas for improvement or something Disa Innovations could have done differently?

Our experience with Disa Innovations was flawless. There are no areas for improvement as the collaboration met our needs and expectations exceptionally well.

BACKGROUND

Please describe your company and position.

I am the CEO of MF Kitchen

Describe what your company does in a single sentence.

Ghost Kitchen

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Disa Innovations to accomplish?

• Improve customer satisfaction through chat support and In-take orders online.
• Outsource administrative tasks to focus on other business priorities.
• Marketing assistance for social media management and brand exposure.

SOLUTION

How did you find Disa Innovations?

Referral

Why did you select Disa Innovations over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Innovation

How many teammates from Disa Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our partnership with Disa Innovations has significantly impacted the growth and efficiency of MF Kitchen, focusing on crucial aspects of our business. The outlined scope of work highlights key deliverables tailored to our specific needs. 

• Marketing Assistance for Brand Exposure: 
  • Comprehensive Digital Marketing Strategies: Collaborate on strategies to enhance brand exposure and visibility in the digital landscape. Content Creation and Editing: Develop engaging content to resonate with our target audience and strengthen brand presence. 
  • Social Media Management: Manage and optimize our social media platforms for increased engagement and brand awareness. 
• Virtual Assistance for Operational Efficiency: 
  • Administrative Support: Provide virtual assistance to streamline administrative tasks, contributing to overall operational efficiency. 
  • Data Entry and File Management: Efficiently manage data entry and organize files to enhance workflow 
  • Scheduling and Calendar Management: Optimize scheduling processes for smoother operations. 
• Chat Support for Order Intake and Customer Satisfaction: 
  • Real-time Chat Support Implementation: Introduce and manage real-time chat support to facilitate customer interactions. 
  • Order Intake Management: Utilize chat support for efficient order intake processes, ensuring accuracy and customer satisfaction. 
  • Customer Inquiry Handling: Provide prompt and personalized responses to customer inquiries via chat for an enhanced customer experience. 

The incorporation of these key deliverables by Disa Innovations has been pivotal in driving our operational success. We appreciate their dedication to understanding our unique requirements and crafting solutions that enhance brand exposure, operational efficiency, and customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Disa Innovations has yielded tangible and measurable outcomes that reflect substantial progress and success for MF Kitchen. Here are the key indicators that showcase the positive impact of the project: 

• Increased Order Conversion Rates: The implementation of real-time chat support for order intake has resulted in a noticeable increase in conversion rates. Customers can seamlessly place orders, contributing to higher sales figures. 
• Enhanced Customer Satisfaction Scores: Customer satisfaction scores have shown a significant uptick since the introduction of chat support. Real-time assistance has led to improved customer experiences, positively influencing our brand reputation. 
• Expanded Brand Visibility and Engagement: Through targeted digital marketing strategies and social media management, our brand visibility has expanded. Measurable metrics, such as increased followers, engagement rates, and impressions, signify progress in our online presence. 
• Streamlined Administrative Processes: The virtual assistance provided by Disa Innovations has streamlined various administrative processes. Key performance indicators, such as reduced response times, improved task completion rates, and enhanced data organization, demonstrate operational efficiency. 
• Optimized Scheduling and Time Management: With virtual assistance in scheduling and calendar management, we've experienced optimized time management. Measurable outcomes include reduced scheduling conflicts, improved meeting efficiency, and better overall time utilization. 
• Positive Feedback and Testimonials: Customer testimonials and positive feedback received through various channels serve as qualitative indicators of the project's success. Happy customers and their testimonials contribute to building a positive brand image. 
• Adaptability and Scalability: The solutions provided by Disa Innovations have showcased adaptability and scalability. 

As we've experienced growth, the implemented strategies and support systems have seamlessly adapted to our evolving needs. These measurable outcomes collectively demonstrate the progress and success of our collaboration with Disa Innovations. We continue to see positive trends and are confident in the ongoing impact on our operational efficiency, customer satisfaction, and overall business success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management played a pivotal role in the success of our collaboration with Disa Innovations. Here's an overview of how their project management approach contributed to the seamless execution of the project: 

• Timely Delivery of Solutions: Disa Innovations consistently delivered items and solutions within agreed-upon timelines. Their commitment to deadlines ensured that we could implement new strategies and support systems promptly, contributing to the overall efficiency of our operations. 
• Responsive to Dynamic Needs: One of the standout features of Disa Innovations' project management was their responsiveness to our dynamic needs. As a ghost kitchen, our requirements could change rapidly, and their team demonstrated agility in adapting to these changes. This flexibility allowed us to navigate challenges effectively. 
• Proactive Communication: Clear and proactive communication. They established open lines of communication, keeping us informed about project progress, potential challenges, and proposed solutions. This transparency fostered a collaborative environment, where we could collectively address any issues that arose.
• Customized Solutions: Disa Innovations exhibited a keen understanding of our unique business model as a ghost kitchen. Their project management strategy was tailored to our specific needs, ensuring that the solutions provided were not only timely but also aligned with the intricacies of our operations. 
• Efficient Problem Resolution: In instances where challenges emerged, Disa Innovations promptly addressed and resolved them. Their proactive approach to problem-solving contributed to the overall success of the project, minimizing disruptions to our day-to-day activities.

In summary, Disa Innovations' project management was characterized by punctuality, adaptability, clear communication, customization, and efficient problem resolution. These elements collectively played a significant role in achieving the desired outcomes and ensuring a successful collaboration between MF Kitchen and Disa Innovations.

What was your primary form of communication with Disa Innovations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Disa Innovations was their ability to seamlessly integrate with our ghost kitchen model. They demonstrated a deep understanding of our industry-specific challenges and tailored their solutions accordingly. The combination of their innovative approach, customized solutions, and dedication to addressing our unique needs set them apart. 

Their commitment to excellence and the capacity to enhance both operational efficiency and customer satisfaction made Disa Innovations an invaluable partner for MF Kitchen.

Are there any areas for improvement or something Disa Innovations could have done differently?

Our experience with Disa Innovation has been exceptional. We considered there would not be any area of improvement, as process improvement is one of their specialities, they always try to improve with daily, weekly and monthly monitoring and reporting to enhance innovation in their process and services.