BruntWork

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and owner of an independent insurance agency that provides personalized insurance solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed help with administrative tasks, phone handling, and client intake.

SOLUTION

What was the scope of their involvement?

BruntWork has helped us find a virtual assistant (VA) who meets all our requirements, including someone who knows how to use the software we use in our agency. The VA handles e-filing documents, data entry, inbound/outbound calls, client intake, emailing, and marketing.

What is the team composition?

We work with 1 teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them over other options because they had high ratings, their company values aligned with ours, and they worked hard to find a VA that met all my requirements.

What is the status of this engagement?

We started working with them in June 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork has found a knowledgeable VA who meets all our requirements and listened to our needs. They worked diligently to ensure we were matched with the right candidate. Our productivity has increased tremendously, and the VA has taken on all administrative responsibilities, saving us four hours per day.

How did BruntWork perform from a project management standpoint?

BruntWork's project management is excellent, and they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

BruntWork listens to our needs to find a candidate who meets all our requirements. Additionally, they provide us with training videos on how to ensure our success working with a VA.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Business Development of Douglas Repair Group (CSN Fort Sask)

Describe what your company does in a single sentence.

The Douglas Repair Group operates multiple automotive collision repair, mechanical service, and tire shops across Alberta.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Develop and maintain a professional social media program

SOLUTION

How did you find BruntWork?

Referral

Why did you select BruntWork over others?

Referred to me

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Bruntwork provided social media support for our group of automotive businesses, including content planning, graphic creation, post scheduling, and ongoing management of our Facebook and Instagram accounts. Their team helped develop professional, consistent content that reflected each location’s services, promotions, community involvement, and brand identity. Key deliverables included creating and scheduling regular social media posts, assisting with campaign ideas, maintaining a consistent posting calendar, improving the overall quality and professionalism of our online presence, and providing ongoing communication and support to ensure the content aligned with our marketing goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes included a more consistent social media presence, an increased frequency of professional posts, improved brand consistency across our business locations, and stronger overall engagement with our online audience. Bruntwork helped ensure that content was planned and published regularly, reducing gaps in our posting schedule and improving the quality of our graphics and messaging. The project also reduced the amount of internal time required to manage social media while giving our businesses a more polished and active online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bruntwork managed the project in a professional, organized, and reliable manner. We communicated regularly through Microsoft Teams, which made it easy to provide feedback, share priorities, and address any questions as they arose. All requested items were completed and delivered on time, and their team responded promptly and positively to our needs. They were flexible, receptive to feedback, and consistently worked to ensure the deliverables met our expectations.

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about BruntWork was the knowledge, professionalism, and skill level of our dedicated employee. She quickly developed a strong understanding of our businesses and demonstrated the ability to create high-quality, professional social media content that aligned with our brands and marketing goals. Her expertise, attention to detail, and willingness to learn have made her a valuable extension of our team.

Are there any areas for improvement or something BruntWork could have done differently?

So far, everything has gone very smoothly, and we have not identified any areas that require improvement. BruntWork has been responsive, professional, and easy to work with, and the service has met our expectations. At this time, we do not have anything to suggest that they should have done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the lead administrative assistant at Millan Enterprises, a family- and veteran-owned real estate company in Clarksville, Tennessee. We offer residential and commercial leasing and property management with a focus on community relationships and integrity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for Millan Enterprises?

We needed help with answering calls at the front desk so they could be relieved and start helping with other facets of the company.

SOLUTION

What was the scope of their involvement?

BruntWork provides virtual receptionist services. They act as the first line of defense for incoming calls and triage emails for various departments, allowing our front desk to be more mobile and complete other tasks. Their team answers basic questions, forwards messages to the correct department or team member, and assists with translation.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in June 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wanted our front desk to be able to move around and not be stuck at the desk, and BruntWork has achieved and exceeded that goal. For example, our team can now attend meetings without struggling to find coverage for phone calls. Additionally, more calls are being answered instead of going to email.

How did BruntWork perform from a project management standpoint?

BruntWork’s communication has been impeccable. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive or unique about them?

BruntWork’s communication has been impeccable.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Elleven Marketing Group, a company that provides comprehensive marketing strategy services, including graphic and web design, commercial photography, and copywriting. We manage campaigns from strategic planning to daily execution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed cost-effective growth in areas of our business that could be done in other parts of the world.

SOLUTION

What was the scope of their involvement?

BruntWork has done a good job finding web developers, SEO, and data management professionals. These professionals have built and maintained websites, executed SEO initiatives, and organized data.

What is the team composition?

We've worked with 12 teammates from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them over other options because they were a great culture fit and had good value for the cost.

What is the status of this engagement?

We started working with them in December 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've grown a marketing vertical from one to 40 locations. Our monthly retainer sales have increased from one to 40. Our project volume and client request completion times have also improved. Overall, our project management has streamlined.

How did BruntWork perform from a project management standpoint?

We primarily communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They've been patient with me until we found the right employees.

Are there any areas they could improve?

They could improve their background checks.

BACKGROUND

Please describe your company and position.

 I am the owner of a hospitality & leisure company 

Describe what your company does in a single sentence.

Short term rental managment 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• To help

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

High ratings

How many teammates from BruntWork were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ivy and Mykee are great 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ivy an dMykee are great

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with BruntWork?

Email or Messaging App

What did you find most impressive or unique about this company?

Good help 

Are there any areas for improvement or something BruntWork could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the CEO of The Vargas Team LLC

Describe what your company does in a single sentence.

Real Estate Brokerage, Management, Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Leverage administrative tasks
• Maintain day to day property management operations up to date
• Marketing consistency

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

• High ratings
• Pricing fit our budget
• Their process

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist with day to day operation for property management using Buildium platform and creating systems and processes to escalate number of doors under management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For now creating the systems to delegate, and with the VA she has been able to take tasks of my plate, reducing about 10% of things I have to take care of.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VA has been great at communicating and self lead to work on solutions and create systems with the tools provided.

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

BruntWork's processes and quickness to execute are impressive.  

Are there any areas for improvement or something BruntWork could have done differently?

No really, I've work with VA's companies in the past, BruntWork has been the best to work with yet.

BACKGROUND

Please describe your company and position.

I am the Manager of Margins Accounting

Describe what your company does in a single sentence.

An modern boutique accounting firm in Sydney offering bookkeping, tax, accounting and business advisory services to individuals ans Small Busineses across Australia. We use cloud-based accounting, offering clients upfront fees and instalment payment options. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Gain more clients through hiring a marketing specialist
• Improve social media platforms and post consistency

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

High ratings

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We seeked a Marketing Specialist to join our team to focus on improving and managing end-to-end marketing tasks for the firm. Providing consistent content across all our social platforms, create and manage paid advertisement to gain more leads/grow the business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing, yet to be determined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Both bruntwork and the talent hire both worked in a timely manner, delivering item on time and responding to our needs promptly. 

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

Bruntwork's ability to make a hiring process seamless and super quick. We had our talent marketing role filled within a week from reaching out to Bruntwork. Their level of support through the process is impressive, without also feeling overwhelmed. 

BACKGROUND

Please describe your company and position.

I am the CCO of a PR & Marketing firm

Describe what your company does in a single sentence.

PR & Marketing for health tech, life sciences, and b2b tech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Admin

SOLUTION

How did you find BruntWork?

Other

Why did you select BruntWork over others?

Good value for cost

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Admin help

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Recognized efficiencies in sales process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lynn is a wonderful resource who provides excellent sales support. We've been very impressed by her willingness to roll up her sleeves and jump into any task.

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

Lynn

Are there any areas for improvement or something BruntWork could have done differently?

Screening for fit more closely the first time around

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Glass Artists, a bespoke live string performance company for events. We offer curated ensembles of highly trained musicians to create sophisticated and memorable musical experiences tailored to each occasion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed help with our administrative daily tasks.

SOLUTION

What was the scope of their involvement?

BruntWork helps us with our CRM population, responding to new client inquiries, and organizing our main inbox. The team is also starting to add some social media work, follow-ups, musician itineraries, and LinkedIn posts.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in July 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork has helped us with our new inbox organization, which has revived new leads and closed several deals that we would have otherwise lost. Moreover, we've seen an increase in client satisfaction.

How did BruntWork perform from a project management standpoint?

BruntWork delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

BruntWork has an incredibly kind, supportive, and intelligent staff.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the COO of an e-commerce company.

Describe what your company does in a single sentence.

Ecommerce brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Website improvements
• Shipping/inventory management

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from BruntWork were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired two employees, one to help imporve website and website spead and the other to manage inventory and ordering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website speed has increased by 25% and I have been able to completely remove myself from inventory management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is an ongoing project but so far has been great 

What was your primary form of communication with BruntWork?

Email or Messaging App

What did you find most impressive or unique about this company?

Bruntwork found very qualified people for these positions, and I gave minimal training to get them up to speed.

Are there any areas for improvement or something BruntWork could have done differently?

So far, I have no complaints.