MCVO Talent Outsourcing Services

Introduce your business and what you do there.

I’m the owner of Timber Hill Group, a real estate acquisition company. We specialize in buying and developing industrial and commercial real estate properties.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

We needed a team that could handle our bookkeeping to help cost savings and efficiency in our accounting.

What was the scope of their involvement?

MCVO Talent Outsourcing Services is responsible for keeping our accounting books in Quickbooks. This is for a dozen properties for individual entities and for our business, which is a fee-based real estate company.

The team books and journals all our payables and vendor invoices. They provide regular bookkeeping services and reconcile our accounts on a monthly basis.

What is the team composition?

We regularly work with one individual from MCVO Talent Outsourcing Services. Also, just to clarify, I’m not the one responsible for overseeing our ends’ relationship.

How did you come to work with MCVO Talent Outsourcing Services?

We have a personal relationship with the owner of MCVO Talent Outsourcing Services.

How much have you invested with them?

So far, we’ve invested $7,500 in total for the project. 

What is the status of this engagement?

Our ongoing engagement started in March 2020.

What evidence can you share that demonstrates the impact of the engagement? 

I would say that we’re getting both efficiency and accuracy from their services. MCVO Talent Outsourcing Services’ bookkeeping efforts help free up our time.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

A team member from our end keeps in touch with MCVO Talent Outsourcing Services on a daily basis, mostly via email. The team is very good in terms of communication and project management. The training process went well, it mostly ran through video conferencing calls where we would share our screens.

What did you find most impressive about them?

Their strong communication skills stand out for us.

Are there any areas they could improve?

I don’t have any criticisms for them. 

Do you have any advice for potential customers?

Have a strong training process with their team.

Introduce your business and what you do there.

I’m the brand manager of Kennedy Blue, an online bridesmaid dress company. We sell primarily online, but we do work with a specific store to sell our bridesmaid dresses in person. I watch over the brand and take care of the entire customer service area.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

We wanted someone to take care of our after-hours program. After we had closed our customer service line, our business was having a lot of customers trying to get answers from us. We were hoping to spread the hours out to let customers reach out at any point of the day. 

That’s where our contact from MCVO comes in. She takes care of everything that happens after we technically close our online shop when people still have questions. Normally, we are done at about 4 p.m. People end their workday around 4 p.m.‒5 p.m. then they go online to get their questions answered. She’s there for that purpose. 

What was the scope of their involvement?

She started out with emails, and then when she was trained a little further, we got her onto online chats. We don’t have her on calls yet, but that is something we have talked about for the future. As of right now, we’re getting more chats coming in, so that’s what she takes care of. 

What is the team composition?

It has just been our main contact. I do keep in contact with her supervisors usually every other week to give them some feedback on how the employee is doing.

How did you come to work with MCVO Talent Outsourcing Services?

I wasn’t specifically the one that found them. Our company manager found them through online reviews of companies based outside of the US but work for US clients.  after-hours programs in the US, though we’re located in another area. 

We reached out, and within a week, we had an answer and someone who was willing to work with us. It was fast and a great experience because we were in need of help urgently. 

What is the status of this engagement?

Our contact started in August 2019, and the engagement is perpetually ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

The only metric that we are tracking is the satisfaction score we receive weekly. Every single week, we have a score coming from emails and chats that our customers have given for our after-hours program. It’s star-based — between one and five stars — and our employee is at an average of 4.9 stars, so it’s great. 

We don’t have any plans to add or take anything away. We do want to keep her, and we have thoughts of possibly adding to the team in the future when our company continues to grow. That is something we’ll bring up in 2021.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

Working around time zone differences was a little difficult initially, but we have set a specific schedule for our time, which is Central Standard Time. It’s about 4 p.m. our time when she starts working, but I think it’s 6 a.m. in her time. 

We communicate between 4 p.m.– 4:30 p.m. our time  — or 6:00 a.m. – 6:30 a.m. her time — to go over the metrics for the entire day and any updates of what customers have ordered or what we need her to get done throughout her nightshift. 

Then, one of us, which is usually me, asks questions, and gives feedback through Slack. It’s a lot faster than email and not as formal. That’s how we usually communicate. If there’s anything else that we need to communicate, we do so through Zoom as well. 

What did you find most impressive about them?

The adaptability is most impressive. She has really gone above and beyond just taking on any task we’ve given her, even when she doesn’t have anyone next to her to help her out.

Everything is online, which can be tough for someone who’s starting out in a company and is new. She has adapted really well to our company and our policies. She also responds well to customer service. 

Are there any areas they could improve?

In the past, we did have an issue with our after-hours program and about ordering dresses through our manufacturer. One thing we used to struggle with is making sure that we’re double- and triple-checking those things.

Ever since we’ve spoken to her about that, it has gotten better, and she’s doing great. Right now, there isn’t anything that we need her to do better on since she already has improved.

Do you have any advice for potential customers?

Make sure you’re open to lots of different calls for training because you want them to have the best training experience. They deserve to be trained in the best way, though I know that training someone over Zoom and email can be difficult. 

Have patience for someone in a different time zone. Work on their schedule at first, so they feel confident and comfortable with your company. As long as you do that, they will grow exponentially and be adaptable with the company. 

Introduce your business and what you do there.

I’m the CEO of Blue Spruce Photography, a wedding photography and videography company.

What challenge were you trying to address with MCVO?

A friend of mine had done my website several years ago, but when I wanted to make changes, I couldn’t figure out how to do it. I needed someone who knew WordPress and could help me out.

What was the scope of their involvement?

MCVO did updates to my WordPress website, helped with SEO, and built a blog for me. The website had been built in an unorthodox way, so they had to look back and see how it was built. For SEO, they’re doing keyword work and writing content.

What is the team composition?

I work primarily with a designer, and I also have a point person. 

How did you come to work with MCVO?

They were recommended to me by the company that does my wedding albums for couples. 

How much have you invested with them?

We’ve spent about $2,000.

What is the status of this engagement?

I’ve been working with them for 6–8 months now, and they’re still helping me with my SEO.

What evidence can you share that demonstrates the impact of the engagement? 

They got the website done on time, and it’s better than what I already had. It was a really good price and a good ROI. There’s a DJ who does well with SEO through her blog, so I sent MCVO a link to her page and they did a good job of following that lead. 

How did MCVO perform from a project management standpoint?

We now communicate via email, but when we started, we had video calls. There’s a time difference, so if I want something right away, I have to email them first thing in the morning. The team is very quick to respond. I’ve never waited too long for correspondence, which is very important to me.

What did you find most impressive about them?

The ROI has been great. For the quality of the work they’ve done, the price is good. I was also very impressed with their writing. I didn’t have to make many corrections. 

Are there any areas they could improve?

They could improve their billing. With most of my vendors, I’m able to pay by credit card, but with MCVO, I have to send a check. They mentioned that they’re looking into it.

Do you have any advice for potential customers?

Trust their skills. The team was able to see my vision and make it happen quickly. 

Introduce your business and what you do there.

We do outsourcing, accounting, and finance for mainly healthcare companies in Minnesota.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

Their team provides data entry services for us.

What was the scope of their involvement?

The data entry they’re doing involves entering bills into our purchasing system for two or three of our clients. As for onboarding, we trained them through video calls and documenting the process to help them get their work done.

What is the team composition?

 I communicate with the owner every once in a while. In total, we probably work with four to six people, including my direct contacts and a data entry person.

How did you come to work with MCVO Talent Outsourcing Services?

One of our owners had used them in the past. I believe he did an interviewing process, and then it took off from there.

How much have you invested with them?

We spend $1,600 a month.  

What is the status of this engagement?

We onboarded them in January 2020. Our contract is for a year, but we plan on extending it.

What evidence can you share that demonstrates the impact of the engagement?

In the beginning, there was a little hiccup, so they ended up switching the people that work on our account. Once that was straightened out, it has been smooth sailing for the last few months.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

Because of time differences, we mostly communicate with them through email. For the trainings, we met in the middle because of that time difference.

What did you find most impressive about them?

The communication with our account manager has been great. She gives frequent updates about changes. They’re always trying to improve the process to make things better and easier for everyone involved.

Are there any areas they could improve?

For the last six or seven months, it’s been working really well. The communication is now wonderful compared to where it was at the start.

Do you have any advice for potential customers?

Give them clear and concise documentation on how things are done.

Introduce your business and what you do there.

I am the director of support for a data collection company. We collect immunization data for universities.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

The students submit their immunization records to our website and our MCVO Talent Outsourcing Services staff in the Philippines verify it.

What was the scope of their involvement?

The team inputs data into our system and they also make sure that the students are compliant with state and university requirements. MCVO Talent Outsourcing Services has a list of what is required so they can proceed with verification.

Some of them are also trained in our health science program right now and their tasks include reading and translating blood work, among other things. They work from 8am–5pm CT. 

What is the team composition?

We work with 12 people. 

How did you come to work with MCVO Talent Outsourcing Services?

Our president was looking up several outsourcing companies and he came across MCVO Talent Outsourcing Services' great reviews. At that time, we were going back and forth between them and another company. However, when we saw that their services were amazing and really catered to what we needed, we decided to hire them.

How much have you invested with them?

We’ve spent less than $5,000.

What is the status of this engagement?

We started working with them in August 2020, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

MCVO Talent Outsourcing Services have been good about getting us who we need. All of their employees have been easy to work with and easy to train.

We have been monitoring their efficiency and they’re definitely better than people we’ve hired in the past. We are definitely keeping them around.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

We onboarded their verification team through Zoom. Mark (Co-Founder) and Cherry (CEO & Founder) facilitated it. I was in charge of training them directly. They are available through email, phone calls, and other resources.

What did you find most impressive about them?

Their efficiency continues to impress us.

Are there any areas they could improve?

I don't think they have any areas they could improve, we wouldn’t be keeping them around otherwise.

Do you have any advice for potential customers?

Have a plan for implementation before jumping into it. Just know how to facilitate everything, especially on dealing with the timezone difference.

Introduce your business and what you do there.

I work for a merchandising platform that serves primarily in the automotive sector. I am the VP of customer success here.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

They QA some of our images.

What was the scope of their involvement?

The majority of the time, our photos appear on dealership websites for car shoppers to engage with. MCVO Talent Outsourcing Services goes into a backend tool we provide them and they make adjustments so they show up in the feed that publishes to our dealer website.

They don’t edit our image but they make sure that the images we have are properly aligned on the websites where they are posted. 

What is the team composition?

We primarily work with two people. The number of people we need depends on how many images we need to QA. We also work with MCVO Talent Outsourcing Services' manager and accounts receivable team for billing and other concerns.

How did you come to work with MCVO Talent Outsourcing Services?

They were referred to me.

What is the status of this engagement?

We started working in July 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They deliver above and beyond what we expect them to do. They have been incredibly affordable considering the amount of work they do for us. Most of all, they deliver high-quality work. I've been blown away by how willing they were to work extra time if needed. 

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

They have a very good project management process. We work closely with our dealer partners and if something is not working, they definitely notice pretty quickly. It’s been very reassuring to have not heard a lot of negative feedback from our customers. 

What did you find most impressive about them?

Their flexibility and can-do attitude impress us. MCVO Talent Outsourcing Services also has the willingness to try something different. Overall, they do an amazing job of diving right in and trying to learn whatever is needed from them.

They have been a friendly and fun team to work with. They have also been able to transition quickly to remote work despite COVID-19 challenges.

Are there any areas they could improve?

Honestly, we don’t think they have any areas they could improve. They do a great job for us. 

Do you have any advice for potential customers?

Spend some time training them. I think that the team feels way better today than they first started because they understand what they need to do and what the impact of their work is.

We probably should do a better job of sharing some of the results and happiness our customers have been experiencing. I think that would probably be even more fulfilling for their team.

Introduce your business and what you do there.

I own a photography company. We do 130–150 events per year.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

I needed help with photo editing.

What was the scope of their involvement?

I upload raw images and they edit to my liking. Since they’ve started, they’ve edited photos from 232 events for me.

What is the team composition?

I work with one editor from their team, along with a project manager.

How did you come to work with MCVO Talent Outsourcing Services?

I’ve been working with their owners and using their album company for the last 20 years. I had full-time editors for years and eventually decided to outsource.

How much have you invested with them?

We spend around $1,000 per month.

What is the status of this engagement?

We started working together in June 2019, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

It’s been very successful because the turnaround time is amazing. If I want something done overnight, I can just tell them. In the morning it’ll be done. My turnaround time was originally six weeks, but now we’ve gotten it down to two weeks with their help. It makes my clients happy, which makes more work for us.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

We communicate via Skype, email, and text.

What did you find most impressive about them?

They make my life easier, and they’re a lot cheaper than hiring full-time editors.

Are there any areas they could improve?

No, if I ever have any issues, I just tell them and they take care of it.

Do you have any advice for potential customers?

My advice is to do it, they’ll make things easy for you.

Introduce your business and what you do there.

I’m the COO of the Brightside Academy, a child daycare provider.

What challenge were you trying to address with MCVO Talent Outsourcing Services?

We were looking to solve HR issues.

What was the scope of their involvement?

We were looking to bring in a VP of HR. They stepped in to act as the VP of HR and oversee the rehaul of our HR department from recruiting, to staff retention, to discipline, to reviews, to everything in between. They restructured and reorganized our entire HR department.

We've also engaged them on other projects, like digital marketing, data entry assistants, and customer service. They also worked on social media. They worked to build a better website too, to allow people to sign up, leave reviews, and more.

What is the team composition?

I mainly work with two people.

How did you come to work with MCVO Talent Outsourcing Services?

We found them through LinkedIn. 

How much have you invested with them?

We spent around $50,000 to $100,000.

What is the status of this engagement?

We began work in August 2020 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

General feedback has been great. We're meeting or exceeding all of our metrics. From an anecdotal side, we're making positive changes. I have nothing but awesome things to say.

How did MCVO Talent Outsourcing Services perform from a project management standpoint?

We mainly communicated via email, although they came out and visited us in person. They're very communicative.

What did you find most impressive about them?

They're very friendly, straight up, and honest people with integrity.

Are there any areas they could improve?

I think it's too early on, but for now, everything is going well.

Do you have any advice for potential customers?

I would definitely recommend going with them. They're good people.