Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+Undisclosed2 - 9
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See all 1 projectsDah Reply is a company specializing in chatbot development and AI integration, offering services that enhance user experience and efficiency through personalized assistance. They are praised for their innovative approach and effective project management, with 100% of reviewers highlighting their seamless blend of technology and tailored solutions. However, suggestions for improvement include deeper customization and advanced AI capabilities.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
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See all 10 projectsPuzzle is a Customer Service Outsourcing company specializing in building and managing customer service teams and software engineering staff augmentation. The overall feedback is positive, highlighting their flexibility and dedication, with 70% of reviewers praising their client-focused approach. However, 30% mention a need for improvement in candidate vetting processes.
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$1,000+< $25 / hr250 - 999Clarksville, TN
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See all 4 projectsPremier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.
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Undisclosed< $25 / hr10 - 49Kharkiv, Ukraine
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See all 2 projectsMoveUp Solutions is a versatile agency specializing in customer support outsourcing and website development. With 100% positive feedback, clients praise their quick adaptability, proactive suggestions, and effective global communication. Their attention to detail and high-level service significantly contribute to client success and global expansion.
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$1,000+< $25 / hr250 - 999Vancouver, Canada
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See all 1 projectsAgents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.
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$1,000+< $25 / hr2 - 9Barranquilla, Colombia
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See all 1 projectsDeducto is a sales consulting company known for its adeptness in virtual selling environments. The company has received highly positive feedback, with 100% of reviewers highlighting its effective communication and persistent sales efforts. Deducto notably helped a client achieve over $2,000,000 in sales, demonstrating their competence and commitment to delivering results.
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$1,000+Undisclosed10 - 49Irvine, CA
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See all 1 projectsHelpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsElite Sense LLP is a lead generation and outbound sales support company renowned for its ability to integrate seamlessly into existing sales processes. Reviewers note their impressive flexibility and responsiveness, with a 100% positive feedback rate highlighting their success in increasing qualified prospects and improving appointment-setting efficiency.
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$1,000+< $25 / hr50 - 249Makati, Philippines
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See all 4 projectsLoop Contact Solutions is a sales and customer support company offering services such as lead generation, appointment setting, and customer service management. Reviews indicate a 75% positive reception, highlighting their promptness in customer ticket response and ability to meet sales goals. However, 25% of reviews express dissatisfaction with their project management and communication, suggesting areas for improvement.
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$1,000+< $25 / hr10 - 49Coimbatore, India
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See all 2 projectsIntellize Info Solutions is a data management and market research company specializing in data scraping, cleaning, and analysis for diverse sectors. The company has received overwhelmingly positive feedback, with over 95% of reviewers praising their accuracy and timely delivery, often achieving a 24-hour turnaround. Their ability to deliver precise, organized data with an error rate of less than 3% is particularly notable.
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$1,000+< $25 / hr50 - 249Kolkata, India
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See all 5 projectsRFS Business Solutions Pvt Ltd specializes in Customer Service BPO, offering outsourced customer support services. They consistently meet response time SLAs and maintain customer satisfaction levels. Reviewers highlight their commitment, effective communication, and ability to deliver solid customer support, with 100% positive feedback mentioning timely delivery and collaborative engagement.
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$1,000+< $25 / hr1,000 - 9,999Sandy, UT
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See all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
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$1,000+$25 - $49 / hr2 - 9
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See all 1 projectsJarvis Helps LLC is a multifaceted marketing and customer relations agency known for its proficiency in SEO, website building, and client management services. With 100% positive feedback, clients highlight their punctual delivery and exceptional attentiveness, leading to enhanced online presence and increased business opportunities.
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$5,000+< $25 / hr250 - 999
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See all 1 projectsiRapidO Global is a data management and SEO optimization company specializing in structuring and optimizing data for improved online visibility. The company receives highly positive feedback, with around 95% of reviewers highlighting their effective data-driven approach and exceptional project management skills. Clients appreciate iRapidO’s structured systems and actionable insights, with suggestions for more detailed onboarding and customized dashboards noted for further enhancement.
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$1,000+$25 - $49 / hr50 - 249София, Bulgaria
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See all 1 projectsEuroccor JSC is a company specializing in listing quality checks. The reviews highlight their exceptional attention to detail and effective communication, with 100% positive feedback regarding time savings and workflow efficiency. While their speed of service is praised, there is a suggestion for further improvement in this area.
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$1,000+$25 - $49 / hr10 - 49Noida, India
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See all 13 projectsFenebris India Pvt Ltd is a diversified IT services company, specializing in IT infrastructure enhancement, web development, e-commerce solutions, IoT systems, and app development. They consistently deliver projects on time, demonstrating excellent project management and communication skills. Positive feedback is dominant, with 100% of reviewers commending their proactive approaches and commitment to understanding client needs. A minor improvement area is post-implementation support.
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$1,000+< $25 / hr10 - 49Denver, CO
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See all 1 projectsVonBridge Solutions is a Customer Service BPO that specializes in providing Contact Center Agents and Virtual Assistants. Reviewers commend their reliability, quick adaptation to business needs, and effective communication. Approximately 100% of feedback highlights their professionalism and the positive impact on operational efficiency, particularly in areas such as appointment scheduling and customer inquiry management.
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$1,000+Undisclosed10 - 49Sao Paulo, Brazil
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See all 1 projectsCombine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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See all 1 projectsServixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.
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$1,000+Undisclosed10 - 49Medellín, Colombia
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See all 3 projectsRAM BPO is a Customer Service Outsourcing company based in Medellín, Colombia, providing a range of services including call center outsourcing and remote customer care. Their reviews highlight a strong company culture, professionalism, and timely project management, with 100% of clients noting satisfaction with timely delivery and communication. The company is praised for its alignment with client values and fostering a positive work environment.
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Undisclosed< $25 / hr250 - 999
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See all 2 projectsMaxtech Data House Private Limited is a versatile service provider specializing in accounting data entry and call center operations. Feedback indicates a high level of client satisfaction with 100% of reviewers highlighting their efficient workflow and accuracy. Clients commend their affordability and effective team coordination, with no areas for improvement noted. Overall, Maxtech Data House is praised for delivering expected results consistently.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.
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$1,000+$50 - $99 / hr50 - 249Singapore, Singapore
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See all 3 projectsAcepeak is a technology solutions provider specializing in enhancing digital platforms and integrating customer engagement systems. Reviews indicate a positive impact on platform stability and operational efficiency, with around 20% improvements in downtime and response times. Approximately 90% of feedback highlights Acepeak's effective project management and communication, although more frequent status updates could enhance progress tracking.
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$1,000+< $25 / hr50 - 2496th Of October, Egypt
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See all 1 projectsFusion Global Services is an outsourced call center service provider, lauded for its flexibility and partnership approach with clients. Reviews highlight their adaptability, quality assurance, and growth-oriented mindset, with approximately 90% of feedback focusing on their responsiveness and client-centric service. Though reports could be enhanced, clients appreciate Fusion Global's commitment to aligning with business goals and contributing to mutual success.
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$1,000+< $25 / hr1,000 - 9,999Noida, India
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See all 4 projectsCyfuture is a versatile service provider offering inbound services, back-office support, web hosting, and tech support. Over 90% of the reviews highlight the company's strong customer service and effective communication. Clients appreciate their cost-saving strategies, with some reporting savings of up to 30% monthly. Cyfuture's commitment to quality and efficiency is consistently praised, with no significant negative feedback noted.
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$1,000+< $25 / hr10 - 49
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See all 2 projectsAssistiq inc is a Customer Service BPO that specializes in providing outsourced customer support solutions, such as virtual assistant services. Overall feedback is highly positive, with 100% of reviewers praising their efficiency, communication, and ability to align with client needs. Clients appreciate their cost-effective approach and professional service, particularly noting the impressive sourcing of skilled talent.
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
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See all 2 projectsSonnecto is a business process outsourcing company that provides services such as lead generation, software development, customer support, and digital marketing. Across their reviews, they are praised for their adaptability and problem-solving skills, with 100% positive feedback highlighting their effective project management and customer support. Clients commend their ambition and ability to align with high-level priorities, contributing significantly to business growth and process efficiency.
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$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
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See all 8 projectsTurn Key Receptionist is a Customer Service Outsourcing company that excels in providing inbound call handling with a friendly yet professional demeanor. They have garnered 100% positive feedback, with clients praising their alignment with company values and their efficient, can-do attitude. This remote customer care provider seamlessly integrates with businesses, ensuring all calls are answered promptly.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsY-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.
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$1,000+< $25 / hr250 - 999South Jordan, UT
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See all 1 projectsAdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.
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$1,000+$25 - $49 / hr10 - 49Banbury, England
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See all 5 projectsOneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsElement Ops is a specialized data operations and AI integration company, providing services such as data collection, annotation, and CAD file creation. Their reviews highlight exceptional project management, high-quality deliverables, and an impressive culture fit, with 100% positive feedback emphasizing their superior performance and responsiveness compared to other BPOs.
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$10,000+< $25 / hr1,000 - 9,999Ajman, United Arab Emirates
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See all 1 projectsTafaseel BPO is a call center service provider offering bilingual agents, live chat support, and comprehensive call management solutions. According to the reviews, approximately 90% of the feedback is positive, highlighting their strong service delivery and cultural understanding. Clients appreciate Tafaseel BPO's ability to meet high expectations and provide a smooth, customized experience, establishing them as a reliable partner.
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$1,000+< $25 / hr10 - 49
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See all 6 projectsGlobal Hola offers Customer Support Outsourcing and virtual assistant services, including email support, social media engagement, and content creation. Reviews highlight their efficient project management, timely delivery, and strong communication. Clients appreciate their productivity tracking and value for cost, though some suggest improvements in VA onboarding.
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$1,000+< $25 / hr1,000 - 9,999Clovis, NM
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See all 2 projectsYour Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.
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$5,000+< $25 / hr10 - 49Lucknow, India
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See all 3 projectsEkant Infotech Solution is a sales and lead generation company specializing in cold calling and social media optimization. Feedback from reviews indicates that 100% of clients are satisfied with their performance, noting their strong communication and timely delivery. Clients commend their ability to significantly increase job volume and their exceptional sales skills.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsTeamVan Outsourcing is a Customer Service BPO that provides comprehensive Customer Support Outsourcing, including 24/7 customer service via phone, email, and chat. Reviewers consistently highlight their dedication to customer satisfaction, innovative problem-solving, and timely project management, with a 100% positive feedback rate on responsiveness and efficiency. They achieved a 20% increase in customer satisfaction and a 30% rise in new customer acquisition.
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$1,000+$100 - $149 / hr10 - 49Westford, MA
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See all 1 projectsEkaru is an IT support company that provides comprehensive solutions for system setup, infrastructure management, and IT troubleshooting. Feedback highlights their reliable service and effective project management, with 100% positive comments on timeliness and communication. Clients appreciate their proactive engagement, as evidenced by the owner's personal support during business events.
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$75,000+$25 - $49 / hr50 - 249Couva, Trinidad and Tobago
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See all 1 projects2ndOffice Limited is a company specializing in supplying and installing modular office containers. The overall feedback reflects a professional and detail-oriented team, with 100% of reviewers highlighting their timely delivery and high-quality materials. Clients consistently commend their professional communication and management, emphasizing their ability to meet project deadlines and accommodate additional changes.
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$10,000+$200 - $300 / hr2 - 9Toronto, Canada
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See all 1 projectsPeak Demand is a specialized AI implementation company that excels in custom voice AI solutions for healthcare. Based on their reviews, 100% of feedback is positive, highlighting their technical expertise, responsive support, and alignment with client values. Their exceptional project management and seamless integration capabilities are frequently praised, making them a recommended partner for healthcare organizations seeking dedicated AI solutions.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsLeverage Contact Center specializes in Customer Support Outsourcing, including managing multiple communication channels such as voice, email, and WhatsApp for medical services. Reviews highlight their strong customer orientation, effective work methodology, and commitment to adding business value, with notable outcomes like high client satisfaction and increased appointment conversion rates.
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Undisclosed< $25 / hr50 - 249Montego Bay, Jamaica
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See all 3 projectsAdlinc Business Services Limited specializes in Customer Support Outsourcing, offering services such as remote customer care and customer service BPO. The company receives overwhelmingly positive feedback, with reviews highlighting their outstanding service, responsive team, and high-quality, scalable support. Notably, 100% of reviewers commend Adlinc for their excellent customer service delivery and effective project management.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 4 projectsTravelsBpo is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions, offering 24/7 multilingual assistance. Reviews indicate a high satisfaction rate, with 100% highlighting their professionalism, empathy, and operational efficiency. Clients appreciate their ability to scale operations seamlessly during peak periods and provide actionable insights, though minor improvements in system integration were suggested.
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$10,000+< $25 / hr250 - 999Valley View, OH
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See all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
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$10,000+< $25 / hr10 - 49Karachi, Pakistan
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See all 4 projectsTech Drop Private Limited offers Customer Support Outsourcing, lead generation, and appointment setting services. Clients commend the company for its strategic approach, expertise, and effective results, particularly in enhancing qualified leads and conversions. Tech Drop Private Limited stands out for its exceptional customer support, though there is a suggestion to broaden its service range.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
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Undisclosed< $25 / hr10 - 49Lahore, Pakistan
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See all 2 projectsTalent Trellis Inc. is a graphic design company known for creating engaging content that aligns with client strategies. With a focus on delivering on time and offering good value for cost, they have received 100% positive feedback, highlighting increased engagement and client satisfaction. Clients are particularly impressed with their collaborative approach and expertise in design.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsImmido is a Customer Support Outsourcing company specializing in comprehensive customer service BPO solutions, including 24/7 multilingual support and dynamic workload management. With 100% positive feedback from reviewers, clients commend their professionalism, responsiveness, and ability to maintain high service levels while allowing internal teams to focus on core activities.
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
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See all 6 projectsScicom is a distinguished Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight Scicom's exceptional ability to provide flexible, scalable, and multilingual support, maintaining a high level of professionalism and a culture fit for diverse industry needs. Notably, 100% of reviewers commend their project management and responsiveness, though some suggest leveraging advanced technologies for improved efficiency.
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
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See all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.1/40.018.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.5/40.019/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?