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Grasp Solutions

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24/7 dispatch & call answering for US fleets

Grasp Solutions is a Lahore-based call center, founded in 2015 and licensed by the Pakistan Software Export Board (PSEB), that runs 24/7 human dispatch and call answering desks for ground transportation companies in the USA, Canada, the UK and Australia.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    10 - 49
  • Locations
    Lahore, Pakistan
  • Year founded
    Founded 2015

1 Locations

  • Lahore , Pakistan

Service Lines
Call Center Services
55%
Customer Service Outsourcing
30%
HR Outsourcing
15%
Select Focus Area
Inbound Services
Answering services
60%
Virtual receptionist
25%
Inbound appointment scheduling
15%
Customer Service Outsourcing
Email Support Services
80%
Phone Support Services
20%
Outbound Services
B2C Telemarketing & telesales
100%
Industries
Supply Chain, Logistics, and Transport
80%
Hospitality & leisure
20%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.8 /5

Most Common Project Size

< $10,000 based on 2 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

Overall Review Rating

4.8

  • Quality

    4.8 /5

  • Schedule

    5.0 /5

  • Cost

    4.8 /5

  • Willing to Refer

    4.8 /5
See all 2 Reviews

Grasp Solutions Reviews

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Industry
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Logistics & Customer Service for Restaurant Delivery Co

  • Customer Service Outsourcing Logistics & Supply Chain Consulting
  • Chat Support Services Email Support Services Phone Support Services Order Processing & Taking
  • Less than $10,000
  • Sep. 2026 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We've been extremely happy, and they have met all of our expectations."

Oct 25, 2026
Owner, Restaurant Delivery Service Company
Anonymous
Verified
  • Food & Beverage
  • South Portland, Maine
  • 11-50 Employees
  • Online Review
  • Verified

Grasp Solutions provides customer service and logistical dispatching support for a restaurant delivery service. The team is responsible for dispatch efficiency and the client's response time to customers.

Call Center Services for Food & Beverage Company

  • Call Center Services Customer Service Outsourcing
  • Answering services Order Processing & Taking Virtual receptionist
  • Less than $10,000
  • Jan. - June 2024
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
4.5

"The team was low-budget but provided excellent services."

Jun 21, 2024
Manager, Food & Beverage Company
harry william
  • Food & Beverage
  • Milford, Connecticut
  • 1-10 Employees
  • Online Review

Grasp Solutions provided call center services for a food and beverages company. The team was responsible for providing virtual receptionist services.

Showing 1-2 of 2 Reviews

Our Story

Grasp Solutions started in Lahore in 2015, built by people who had run dispatch desks for North American cab and limo companies themselves. Our focus is simple: when a passenger or driver calls at 3am, a trained person answers in our client's name and gets the trip right. We stay with the same accounts, learn each operator's rules, and work inside their own software.

Locations (1)

E-48-1-A, Main Walton Road, Super Town, Lahore Cantt Lahore, Pakistan 54000

41 - 49

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