Cyfuture

BACKGROUND

Please describe your company and your position there.

I am digital marketing Executive

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyfuture?

for Cloud computing

SOLUTION

How did you select this vendor and what were the deciding factors?

From Google search

How many resources from the vendor's team worked with you, and what were their positions?

5

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

NO

How effective was the workflow between your team and theirs?

Very Nice

What did you find most impressive or unique about this company?

The project was completed on time.

Are there any areas for improvement or something they could have done differently?

Not Now

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need these services because it is good and effective.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It is a very high volume.

What challenge were you trying to address with the service provider?

Our goal was to provide very good quality.

SOLUTION

What was the scope of the service provider's involvement?

They provide security at your fingertips.

Could you describe the pricing structure and how they billed you?

They show good performance on the invoices and we have long-term bills.

How did you come to work with this service provider?

I found them through an advertisement through my web pages. I found them to be excellent.

How would you assess the service provider for answering calls, customer service, and communication?

They deliver extremely high quality.

How much time, in hours, does this service provider save you each month?

15 hours or more.

How much money does this service provider save you each month?

30%.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very good when doing their activities.

What are the service provider's strengths?

They practice good fundamentals within the program.

How can the service provider improve?

N/A.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Our needs change and our company is growing faster than we ever imagined to the point that handling office services in-house wasn't enough.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid an average of 40% of work being done in-house since we started using a back-office service like IT services. The biggest service we outsource is accounting.

What challenge were you trying to address with the service provider?

We wanted to increase functionality, and deliver a better and faster service while saving money.

SOLUTION

What was the scope of the service provider's involvement?

They do web hosting and tech support.

Could you describe the service provider's pricing structure and how they billed you?

We have a contract with this company and we are billed every 30 days.

How did you come to work with this service provider?

The selection was based on previous partners experiences with Cyfuture BPO and the price was the best available based on our needs.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

The company provides fast response, great customer service and price and communication is always delivered as promised.

How much time and money does this service provider save you each month?

We spend on average more than $10,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros outweights the cons, we are able to provide a better service to our customers, saving money and increasing revenue to our company.

What are the service provider's strengths?

Customer service and technology development are always improving.

What areas can the service provider improve?

For now, we are happy with this company and the results provided.

How long has your company been working with this service provider?

It's been two years, we started in 2015.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We need data entry work.

What types of work can your internal staff avoid by utilizing a back office service?

They do data entry.

What challenge were you trying to address with the service provider?

We always want to be ahead of our competitors and others in the field.

SOLUTION

What was the scope of the service provider's involvement?

They have knowledge of our data servers.

Could you describe the service provider's pricing structure and how they billed you?

They bill at the same time every month without hidden fees.

How did you come to work with this service provider?

I searched it on Google.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

It is great.

How much time and money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Cyfuture it is the best at what they do.

What are the service provider's strengths?

They have the best expertise and are always there for any and every one of your needs at all times. I have never had one issue. The prices are great and there is never a bad thing to be said about what they do and what they offer. Everything is clear to the point where there are no problems or communication issues of any kind.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

I have been with them over three years now.

How much money do you spend annually with this service provider?

We've spent millions.