Phoenix Virtual Solutions provides dedicated Virtual Medical Assistants (VMAs) to U.S. healthcare providers, including home health agencies, hospice organizations, medical practices, and healthcare management companies. Our professionals handle essential back-office functions, helping organizations reduce administrative burdens, improve efficiency, and focus on delivering exceptional patient care.
Our CEO brings more than a decade of healthcare leadership experience with Providence Health & Services and Molina Healthcare, where she managed hospice operations and offshore teams. This firsthand operational expertise enables us to understand the compliance, workflow, and staffing challenges healthcare organizations face every day.
We provide support for:
Front desk operations, appointment scheduling, and patient support
Benefits verification, eligibility checks, and prior authorizations
Medical records management and data entry
Patient care coordination
Medical billing, claims follow-up, and collections
Bookkeeping and accounting
Healthcare digital marketing
Why Phoenix Virtual Solutions?
Dedicated VMAs assigned exclusively to your organization
HIPAA-trained professionals experienced in healthcare workflows
Real-time support aligned with U.S. business hours
Ongoing supervision, coaching, and quality assurance
Fast replacement guarantee when needed
Access to Registered Nurses (RNs) and Certified Medical Administrative Assistants (CMAAs)
Satisfaction guarantee backed by responsive client support
Healthcare organizations can reduce back-office labor costs by up to 60%, depending on staffing needs and workflows. At Phoenix Virtual Solutions, we combine experienced healthcare talent with proven management, accountability, and operational oversight to become a trusted extension of your team. Our mission is to help healthcare providers streamline operations, improve productivity, and deliver outstanding patient care while supporting long-term growth.
Phoenix Virtual Solutions provides good value for cost, as clients consistently note that their pricing fits budgets and aligns with project needs. Their services, including administrative support and website development, meet expectations for quality and timeliness, with no reported areas for improvement.
Phoenix Virtual Solutions successfully transitioned and updated a client's website, improving accessibility and security. The professional presentation enhanced the client's online presence and service visibility.
Consistent Administrative Support
Phoenix Virtual Solutions provided dedicated administrative support, enhancing efficiency in hospice operations. They improved workflows in patient intake, scheduling, and documentation, ensuring consistent administrative coverage.
High-Quality Promotional Content
The promotional videos created by Phoenix Virtual Solutions were professionally produced and well-received, effectively increasing the client's outreach and engagement with their audience.
No Noted Areas for Improvement
Across multiple reviews, clients did not identify any areas for improvement, indicating high satisfaction with the services provided by Phoenix Virtual Solutions.
Timely and Effective Communication
Clients praised Phoenix Virtual Solutions for meeting deadlines and maintaining effective communication. They quickly addressed issues and feedback, demonstrating their commitment to client needs.
Staffing & Back-Office Outsourcing for Hospice Care Company
Back Office OutsourcingStaffing
Confidential
Oct. 2023 - Sep. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We find Phoenix Virtual Solutions very attentive to our needs."
Sep 25, 2026
Administrator, Hospice Care Company
Mercy Luna
Verified
Medical
Lomita, California
11-50 Employees
Online Review
Verified
Phoenix Virtual Solutions provided staffing and back-office outsourcing for a hospice care company. The team helped with patient intake, clinical scheduling, documentation, medical scribing, and other tasks.
Phoenix Virtual Solutions provided consistent administrative support, helping the client save time. The team was attentive to the client's needs and addressed issues immediately. Phoenix Virtual Solutions also met deadlines, communicated effectively, and collaborated well with the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Administrator of a hospice care company.
Describe what your company does in a single sentence.
We provided spicialized medical services focused on comfort, pain relief, and improving the quality of life for people facing serious or life-limiting illnesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Phoenix Virtual Solutions to accomplish?
Our primary objective was to lessen the administrative work of our inhouse administrator
needed help with patient intake , clinical scheduling, documentation, medical scribing, interdisciplinary group coordination, quality-related activities, patient calls, and other administrative responsibilities that support day to day hospice operations.
SOLUTION
How did you find Phoenix Virtual Solutions?
Referral
Other
Why did you select Phoenix Virtual Solutions over others?
High ratings
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned
How many teammates from Phoenix Virtual Solutions were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Phoenix Virtual Solutions provided an Assistant Administrator and Medical Scribe Specialist who supported several areas of our hospice operations.
Patient intake and onboarding in Footprints
Coordinating initial clinician assessment visits by calling and/or texting the clinician
Helping resolve Footprints documentation issues
Supporting medical scribing for clinicians and the medical director
Maintaining clinician and on-call schedules
Coordinating continuous care and death proclamation activities approved by the medical director
Documenting weekly IDG meeting minutes
Answering incoming patient calls
Providing emergency hotline coverage when scheduled
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The engagement gave us dedicated administrative support across serveral time-intensive areas of our hospice operations, including intake, scheduling, documetation, IDG coordination, medical scribing, patient calls, and quality-related activities. Having a dedicated resource helped us create more consistant administrative coverage aound these workflows.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team consistently met deadlines, communicated effectively, and quickly addressed any issues or feedback.
What was your primary form of communication with Phoenix Virtual Solutions?
Email or Messaging App
What did you find most impressive or unique about this company?
We find Phoenix Virtual Solutions very attentive to our needs. The responce time was immediate on any issues that arose. The CSM continuously worked with us throughout the process. Having someone dedicated to those workflows made it easier to integrate support into our existing poerations.
Are there any areas for improvement or something Phoenix Virtual Solutions could have done differently?
I do not think there is any areas that we could have done differently or have improved upon at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for Religious Organization
AR/VR DevelopmentE-Commerce DevelopmentWeb Development
Less than $10,000
July 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We are very pleased with the services provided.”
Jul 31, 2026
Dir of Faith, Diocese of Orange San Jose Filipino Ministry
Maritess Q.
Verified
Non-profit
Anaheim, California
1-10 Employees
Online Review
Verified
Phoenix Virtual Solutions has developed a website for a religious organization. They've also produced a promotional video for the client.
Phoenix Virtual Solutions has increased the client's web traffic and online presence. Their promotional videos have been positively received. The team is highly professional and provides valuable recommendations. They complete tasks on time and are responsive to the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Faith & Culture Academy of Diocese of Orange San Jose Filipino Ministry
Describe what your company does in a single sentence.
Our organization has various ministries throughout Orange County. We have more than 500 members.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Phoenix Virtual Solutions to accomplish?
To create & maintain the website
Create promotional videos
More visible on the internet & have more visibility not only confine in Orange County but throughout the world.
SOLUTION
How did you find Phoenix Virtual Solutions?
Other
Why did you select Phoenix Virtual Solutions over others?
High ratings
Great culture fit
Good value for cost
Referred to me
How many teammates from Phoenix Virtual Solutions were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Create a compelling promotional video that clearly showcases the services, programs, and support our Ministry provides throughout Orange County. The video should inspire viewers, build trust, and encourage those in need—as well as potential volunteers and donors—to connect with our mission. In addition, develop a modern, visually appealing, and user-friendly website that highlights our Ministry’s impact, upcoming events, and available resources. A strong online presence will increase visibility, attract more visitors to our center, and make it easier for the community to learn about and access our services. Together, these efforts will strengthen our outreach, expand our reach, and help us serve more people throughout Orange County.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
It Increased website foot traffic. Our event announcements reached to more viewers. The video created is professionally done & more compelling that we received more positive reviews.. All milestones were completed in time or before the agreed completion date.
The new website significantly increased web traffic and expanded our online presence. Our event announcements reached a much broader audience, resulting in greater community awareness and engagement. The promotional videos were professionally produced, visually compelling, and effectively communicated our mission, leading to overwhelmingly positive feedback. All project milestones were completed on or ahead of the agreed-upon schedule. Overall, our organization is extremely satisfied with the quality of work, the outstanding results, and the team’s ability to deliver everything we requested with professionalism and excellence.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team is highly professional and consistently provides valuable recommendations that help make our projects more effective and impactful. As previously mentioned, they always complete our projects on time—and often well ahead of the agreed-upon deadlines. Our organization places a high priority on outstanding customer service when partnering with any business. Phoenix Virtual Solutions has consistently exceeded our expectations by demonstrating professionalism, responsiveness, and a genuine commitment to our success. We are extremely satisfied with the quality of their services and would confidently recommend them to any organization seeking a reliable and results-driven partner.
What was your primary form of communication with Phoenix Virtual Solutions?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
As previously mentioned, Our organization places a high priority on outstanding customer service when partnering with any business. Phoenix Virtual Solutions has consistently exceeded our expectations by demonstrating professionalism, responsiveness, and a genuine commitment to our success. We are extremely satisfied with the quality of their services and would confidently recommend them to any organization seeking a reliable and results-driven partner.
Are there any areas for improvement or something Phoenix Virtual Solutions could have done differently?
None at this time. We are very pleased with the services provided and look forward to collaborating on many more successful projects together in the future.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Domain Migration for Palliative Care Services Company
Graphic DesignWeb DesignWeb Development
Presentation Design
Confidential
Apr. - July 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their timeline efficiency and depth of knowledge."
Aug 7, 2026
Technical Consultant, Palliative Care Services Company
Anonymous
Verified
Information technology
Lomita, California
11-50 Employees
Online Review
Verified
Phoenix Virtual Solutions transitioned a hospice and palliative care services company's website to a new domain provider. They also ensured the site's security and enhanced its accessibility for users.
Phoenix Virtual Solutions revamped the client's website, improving its accessibility and security. The team consistently met deadlines, communicated effectively, and quickly addressed all issues and feedback. The client was also impressed with the team's knowledge.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Consultant of an information technology company
Describe what your company does in a single sentence.
Hospice and Palliative Care Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Phoenix Virtual Solutions to accomplish?
Transition of company website to new domain provider and servicer
updated new website format for additional site
SOLUTION
How did you find Phoenix Virtual Solutions?
Referral
Why did you select Phoenix Virtual Solutions over others?
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
Transitioned old website and data to work on new platform and services.
Website security and user accessability
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
New look and presentation of company values and services.
Accessability and web security improved.
Professional presentation of information.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team consistanly met deadlines, communicated effectively and quickly addressed all issues and feedback.
What was your primary form of communication with Phoenix Virtual Solutions?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I was impressed with their timeline efficiency and depth of knowledge.
Are there any areas for improvement or something Phoenix Virtual Solutions could have done differently?
None at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
Phoenix Virtual Solutions was founded by healthcare leaders with over 75 years of combined U.S. healthcare management experience. We help medical practices, home health agencies, hospice providers, and healthcare organizations improve efficiency through certified, HIPAA-trained Virtual Medical Assistants. Our mission is to reduce administrative burdens, streamline operations, and enable providers to focus on delivering exceptional patient care through trusted, long-term staffing partnerships.
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