Name: Helpware CX
Address: 110 W Vine St, 5th Floor Ste 17, Lexington, United States, KY, 40507, US
Telephone: 1 (949) 273-2824
Price range: < $25
Rating: 4.8

End-to-end CX solutions that delight customers

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win.

We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

We’re your win team! Our crew pushes limits, adapts fast, and delivers joy at every lap. And when you partner with us, you’ll feel the difference—in performance, in people, and in purpose.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Lexington, KY
Year founded
Founded 2015
Languages
Timezones

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

HST: Hawaii Standard Time (HST)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

Helpware offers competitive pricing, with monthly costs ranging from $2,400 to $3 million depending on project scope and team size. Clients consistently report good value for cost, noting high-quality service and effective communication, particularly for outsourced customer support and back-office functions.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 34 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Helpware CX Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.7
Willing to Refer 4.9

Top Mentions

Review Highlights

Seamless Integration with Client Teams

Helpware integrates seamlessly with client teams, often working as an extension of the client's workforce. This integration helps streamline processes and ensures that client objectives are met effectively.
Proactive Problem Solving and Innovation

Clients appreciate Helpware's proactive approach to problem-solving and their ability to innovate. They often suggest improvements and implement solutions that enhance operational efficiency and client satisfaction.
High Employee Satisfaction and Low Turnover

Helpware's work environment and culture contribute to high employee satisfaction and low turnover rates. This stability ensures consistent service delivery and builds strong client relationships over time.
Strong Communication and Collaboration

Helpware's teams maintain open and effective communication with clients, using tools like Slack and Zoom for seamless collaboration. This approach fosters a sense of partnership and trust, ensuring that clients feel supported and informed throughout the engagement.
Areas for Improvement: Language and Cultural Nuances

Some clients have noted minor challenges related to language barriers and cultural differences, which occasionally lead to miscommunication. However, Helpware is responsive to feedback and works to address these issues promptly.
Commitment to Client Success

Helpware is dedicated to exceeding client expectations by continuously looking for ways to improve their services. Their proactive approach and willingness to adapt to client needs have led to successful long-term partnerships and positive outcomes for clients.

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Helpware CX Reviews

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Call Center Services
Confidential
June 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were most impressed by their company culture and adaptability."

Aug 10, 2020

General Manager of E-Commerce, Go Get Em Tiger

Noah McKeown

Other industries
Los Angeles, California
51-200 Employees
Online Review
Verified

Helpware ensures a customer support workforce for a food and beverage company is always available. They guarantee that all calls are being attended and support requests are cleared up immediately.

Thanks to Helpware, the company has saved an enormous amount of time since they don't handle support tickets anymore. What the client liked the most about them is their ability to grow new leads and suggest changes that can make the company more dynamic. Customers can expect a responsible team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the General Manager of E-Commerce for Go Get Em Tiger, a Los Angeles-based coffee company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

They provide remote digital hospitality.

What were your goals for this project?

Our goal was to outsource our email, text, chat, and phone support to Helpware while offering the same expectation exceeding, high level of hospitality our customers have come to expect.

SOLUTION

How did you select this vendor?

We quantified several agencies and found that Helpware aligned with our service philosophies and company culture more than any other agency.

Describe the project in detail.

We have dedicated coverage across all channels, seven days a week during business hours, something we could not offer before. In addition to handling nearly all support tickets, our Helpware agent helps us quantify new opportunities for business growth and allows us to offer proactive hospitality rather than reactive problem-solving.

What was the team composition?

They have several dedicated teams and we get a support agent who only works on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It saves me a ton of time and allows me to focus more on business strategy and project management.

How effective was the workflow between your team and theirs?

We have a weekly status meeting and they help set up a number of KPIs for the business and support agent.

What did you find most impressive about this company?

I was most impressed by their company culture and adaptability.

Are there any areas for improvement?

None.

RATINGS

5.0

$10,000 to $49,999
Aug. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Dedication, responsibility and competence are the three strengths that I would like to point out."

Oct 24, 2019

Product Manager, Software Development Company

Anonymous

Information technology
San Francisco, California
11-50 Employees
Online Review

Helpware provides a team of customer support engineers to help manage a retail promotions platform.

Helpware delivers excellent services on a consistent basis. The professionalism and experience of the team set it apart from other providers.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a product manager in a software development company. My project is a platform for managing retail promotions worldwide

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

Our project is available across multiple countries around the world so there is a need to have customer support to resolve customers' issues. The size of our company makes it inefficient to house a team of support engineers that's why a decision has been made to outsource it

What were your goals for this project?

Provide timely customer support according to terms and conditions (e.g. responding to a support ticket no later than in one workday)

SOLUTION

How did you select this vendor?

We wanted to minimize time difference so we initially aimed at choosing service provider from the same country as our home office. Among different options Helpware stood out with their work ethics

Describe the project in detail.

Vendor provided and is still providing customer support services. My role in this project was to onboard them to all the internal systems and explain the business process, common customer issues and solutions

What was the team composition?

A customer support engineer and their manager was involved in the project from the start. When the communication and the process was established we started working directly with the support engineer. The team size didn't change over the course of the project but it is a possibility in the future

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The metrics on customer support resolutions that are provided by a helpdesk software are used to evaluate project. They went from 'red' to 'green' within a month

How effective was the workflow between your team and theirs?

Since the workflow is quite simple, there wasn't a lot of need in project management after the first two weeks. There were also no issues with the support engineer hence the management effort wasn't needed.

What did you find most impressive about this company?

Dedication, responsibility and competence are the three strengths that I would like to point out. Competence is probably the most stand-out since other vendors in this field tend to provide mediocre services leaving customers unhappy with the resolution of their issues

Are there any areas for improvement?

Not that I can think of

RATINGS

5.0

BI & Big Data Consulting & SI
Less than $10,000
Mar. - Apr. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Helpware went above and beyond to reach our goal.”

Apr 12, 2019

Senior Finance Manager, Zendesk

Nick Costa

Other industries
San Francisco, California
1,001-5,000 Employees
Online Review
Verified

Helpware conducted research on a customer metric to improve a sales process.

They reached 75% of the customer metric. Helpware’s responsive team provided critical guidance and led a well-structured project. Customers can expect goal-oriented results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a senior manager in the finance and strategy department at Zendesk. We provide customer service and engagement products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

My team hired Helpware to research a customer metric that we needed for our sales process.

What were your goals for this project?

We wanted to reach 80% of a metric for a product's consumer base.

SOLUTION

How did you select this vendor?

My company had previously engaged Helpware.

Describe the project in detail.

Helpware conducted research on our client metric.

What was the team composition?

We worked with a project manager and 5–10 team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Of our 80% reach goal, we successfully attained 75% of the customer metric. We were very satisfied with Helpware’s work.

How effective was the workflow between your team and theirs?

Our project manager deployed a fantastic workflow and guided us through the entire project. We had weekly meetings via Slack and Zoom.

What did you find most impressive about this company?

Their responsiveness was amazing. Helpware went above and beyond to reach our goal.

Are there any areas for improvement?

No, not at this time.

RATINGS

5.0

Call Center Services
Confidential
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They strive to resolve issues and increase their own learning while expressing empathy for our clients."

Jan 25, 2019

Client Happiness Lead, CVPS

Joannie Fowler

Other industries
United States
51-200 Employees
Online Review
Verified

Helpware provides software and hardware support for a tech company’s clients.

End-clients report being satisfied with their interactions with Helpware’s team. Helpware’s desire to expand their own knowledge and provide comprehensive service empowers them to provide effective solutions in a personable manner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the tech support lead for CVPS, a valet parking technology solutions provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

We needed technical support.

What were your goals for this project?

We wanted to groom a knowledgeable tech support team.

SOLUTION

Describe the project in detail.

Their team provides effective solutions to hardware and software issues our clients experience.

What was the team composition?

Their team members are always upbeat, positive, and eager to help. It's a pleasure to have them as part of our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our client base enjoys working with the Helpware team we have in place. They’ve given us positive feedback regarding how seamless the process is.

How effective was the workflow between your team and theirs?

We work together throughout each day. Their communication has been fantastic.

What did you find most impressive about this company?

They strive to resolve issues and increase their own learning while expressing empathy for our clients.

Are there any areas for improvement?

No, not that I’ve seen.

RATINGS

5.0

$10,000 to $49,999
Aug. 2017 - Aug. 2018

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"The communication and workflow were easy."

Oct 4, 2018

Customer Success Director, Blue Bite

Michael Elfassy

Other industries
New York City, New York
11-50 Employees
Online Review
Verified

Helpware provided remote technical assistance, answering customer questions and resolving issues over the phone.

Although they received few support requests, Helpware increased efficiency and supported the internal team. They were prompt, helpful, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the customer success director at Blue Bite. We have a cloud platform that creates and manages a digital mobile experience for physical objects. I manage the account and support team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

We hired them to handle inbound support tickets from our customers.

What were your goals for this project?

We wanted to have offsite platform experts that could assist our customers and expertly answer their technical questions.

SOLUTION

How did you select this vendor?

We found them through online research.

Describe the project in detail.

They assisted our customers and expertly answered their technical questions.

What was the team composition?

We placed one Blue Bite employee on the team. Helpware provided one dedicated employee and a few staff members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We don't have any hard metrics due to a low volume of support tickets.

How effective was the workflow between your team and theirs?

The communication and workflow were easy.

What did you find most impressive about this company?

The administrative staff was helpful in moving us forward and getting the most out of our support team.

Are there any areas for improvement?

No, it was a great experience.

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Both the quality of their work and their passion for delivering a great service exceeded our expectations.”

Sep 27, 2018

Head of Product and Services, Kissmetrics

Derek Skaletsky

Business services
San Francisco, California
11-50 Employees
Online Review
Verified

Helpware provides full-service customer support throughout the business week. The team is contracted on an ongoing basis.

Customers are pleased with the level of support provided by Helpware. The team consistently offers high-quality services, leading to a lasting partnership. Their communication is one of their key strengths.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of product and services at Kissmetrics. We provide behavioral analytics and email campaign automation services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helpware?

We needed an agency to manage front-line support for our customer base.

What were your goals for this project?

Our main goal was to provide our customers with reliable support services.

SOLUTION

How did you select this vendor?

My company hired Helpware before I started, so I wasn’t involved in the selection process.

Describe the project in detail.

We hired them on an ongoing basis. They manage our customer service process, handling all of our support-based needs throughout the business week.

What was the team composition?

They provide a team of 2–4 dedicated resources that work directly on our project. There has been some turnover, but it’s been minimal and hasn’t caused any disruptions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customers are pleased with the availability and quality of the services that Helpware provides. Internally, we’re very happy with their work, which is why we continue to renew our contract with them.

How effective was the workflow between your team and theirs?

We have a fluid communication process with the Helpware team. We interact daily with scheduled biweekly tactical calls and bimonthly management calls.

What did you find most impressive about this company?

Both the quality of their work and their passion for delivering a great service have exceeded our expectations.

Are there any areas for improvement?

I don't think that are any areas that need improvement.

RATINGS

5.0

Showing 41-46 of 46 Reviews

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Verified Client Reviews: 45

Overall Review Rating: 4.8

Source: Clutch

Last Updated: October 31, 2025

Business Entity

Business Entity Name	Helpware Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	November 3, 2015
Status	Active
Last Updated	March 30, 2022
ID	5867566

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	March 30, 2022

Learn More About The Clutch Verification Process

Locations (5)

110 W Vine St, 5th Floor Ste 17 Lexington, KY, United States 40507

1001 - 2000

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Helpware CX

End-to-end CX solutions that delight customers

16 Languages that we service

32 Timezones that we service

5 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Helpware CX Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Seamless Integration with Client Teams

Proactive Problem Solving and Innovation

High Employee Satisfaction and Low Turnover

Strong Communication and Collaboration

Areas for Improvement: Language and Cultural Nuances

Commitment to Client Success

Reviews mentioning:

Helpware CX Reviews

Call Center Services for Food & Beverage Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support for Retail Promotions Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Research Data for Customer Service & Engagement Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Tech Support for Valet Tech Solution Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Tech Support for IT Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support for Analytics Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (5)

Contact

Connect with Helpware CX on Social

Connections

FTECH.ua

webworksbd.com

Additional Connections