SkyLight Global

BACKGROUND

Introduce your business and what you do there.

I'm the operations manager of Delight Duct Care, a professional air duct cleaning services company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SkyLight Global to accomplish for your air duct cleaning business?

We hired SkyLight Global for back-office support.

SOLUTION

Can you describe the scope of work SkyLight Global handled for this project?

SkyLight Global supports our day-to-day back-office operations, helping with administrative tasks, workflow coordination, customer-related support, and keeping routine processes organized. Their support helps us maintain smoother operations and reduce the workload on our internal team.

More specifically, SkyLight Global handles customer communications, appointment scheduling, follow-ups, and administrative coordination. The team also keeps customer information and job details organized.

What is the team composition?

We work with 6–10 teammates from SkyLight Global.

How did you come to work with SkyLight Global?

We found them through a referral, and we chose them because our company values aligned.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working with them in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest measurable improvements are better response times, more consistent follow-ups, and smoother day-to-day operations. With SkyLight Global handling our back-office support, we're able to keep customer inquiries and scheduling more organized, reduce the administrative workload on our team, and spend more time focused on our core duct-cleaning services.We estimate that SkyLight Global has freed up around 8–10 hours of our team's time each week by taking care of routine administrative and customer-support tasks. We also noticed more consistent customer follow-ups and fewer delays in communication, which helped improve the overall customer experience.

How did SkyLight Global perform from a project management standpoint?

They deliver on time. We mainly communicate through virtual meetings.

What did you find most impressive about them?

What we find most impressive about SkyLight Global is how proactive and responsive their team is. They take the time to understand our workflow rather than simply completing assigned tasks. Their communication is consistent, they adapt quickly to our needs, and they become a dependable extension of our team.

Are there any areas they could improve?

Overall, we're very satisfied with the experience. If anything, we would appreciate even more proactive updates and reporting during certain stages of the project. However, communication is good, and the SkyLight Global team is responsive whenever we need support.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of a business services company. We work on the revenue cycle management of the healthcare industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SkyLight Global?

We needed back office support for our operations to run smoothly.

SOLUTION

What was the scope of their involvement?

SkyLight Global handled clients for us and got them onboard with leads. The team also managed client communications and processed paperwork.

What is the team composition?

We worked with 2–5 teammates from SkyLight Global.

How did you come to work with SkyLight Global?

We found them through a referral. We chose them because our company values aligned.

What is the status of this engagement?

We started working with them in January 2026, and the engagement ended in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The amount of leads we got throughout the months (8–12) was the main result of our engagement with SkyLight Global. The quality and conversion rate of these leads met our expectations.

How did SkyLight Global perform from a project management standpoint?

SkyLight Global’s project management was clean and well-organized. The team delivered work before meeting the deadlines. We communicated via virtual meetings.

What did you find most impressive about them?

We were impressed by their AI-enhanced outsourcing with a human touch.

Are there any areas they could improve?

They could have had a clean omnichannel marketing.