Home Inbound Voice Services Customer Support

Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: July 9, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
Reviews mention Professional
Hugo Inc. has received overwhelmingly positive feedback regarding their professionalism. Clients highlighted their remarkable understanding of company culture, commitment to timely deliveries, and exceptional adaptability. One client noted Hugo's 'unwavering commitment to on-time deliveries' and another praised their 'exceptional service, adaptability, and reliability.' Overall, the sentiment reflects a strong appreciation for Hugo's dedication to aligning with client values and enhancing collaboration, with multiple clients expressing gratitude for their significant contributions to project success.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
Read Full Review

Read All Reviews

Was this helpful?

11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
Read 12 Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.
Read All Reviews

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

See all 47 projects

0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback on Helpware CX highlights their effective marketing support, particularly in customer research, resulting in the acquisition of six new customers. Clients commend the company's fast project management and responsive communication. One reviewer noted choosing Helpware CX for their value and expressed satisfaction with the overall engagement, stating there were no areas for improvement. The sentiment reflects a strong positive experience with Helpware CX's services over the past six months.
Read 1 Recent Review

Was this helpful?

3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
Read 3 Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

Was this helpful?

View Profile Visit Website
Mindy Support

4.8 37 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.

See all 37 projects
Reviews mention Knowledgeable
Clients consistently express high satisfaction with Mindy Support's knowledgeable team. One client highlighted their expertise in quality assurance processes, which facilitated smooth operations and increased customer satisfaction by 10%. Their ability to train staff effectively and maintain a high level of professionalism was also noted. Overall, the sentiment reflects a strong appreciation for Mindy Support's knowledgeable approach, contributing significantly to successful project outcomes.

Cloud Application Tech Support for Social Intranet Platform

5.0 May 18, 2020

After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on a high level.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Mindy Support has demonstrated expertise across various industries, including Beauty, Automotive, eCommerce, and Healthcare. Feedback highlights strengths in multilingual customer support, operational efficiency, and adaptability to client needs. The overall sentiment reflects strong performance, particularly in enhancing customer experience and service quality. Clients commend Mindy Support for their responsiveness and commitment to continuous improvement, making them a suitable partner for businesses in these sectors seeking reliable support services.
Read All Reviews

Select Industry to see insights

Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Mindy Support as offering good value for money, often highlighting their competitive pricing and quality of service. For instance, one client noted that Mindy Support's rates were favorable compared to competitors, stating, "good value for cost." Another client emphasized their satisfaction with the balance between cost and quality, mentioning, "Mindy showed an excellent balance between cost and quality of annotation." Overall, the sentiment reflects a positive assessment of cost-effectiveness and quality in delivering services.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

Was this helpful?
View Profile Visit Website
Xplore-Tech

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

10% Customer Service Outsourcing

30% Call Center Services

25% Back Office Outsourcing +2 services

25% Transcription

10% Sales Outsourcing

Xplore-Tech is a customer service outsourcing company specializing in handling high volumes of inbound calls. Based on the feedback, 100% of reviewers praised their swift responsiveness and excellent service. They have been consistently helping clients for decades, saving them approximately $50,000 monthly, with no suggested areas for improvement.

See all 1 projects

Industry Experience

Xplore-Tech has demonstrated expertise across various sectors, particularly in managing high-volume inbound call services. Clients from industries requiring effective customer engagement and communication have praised the company for its rapid response times and significant cost savings, averaging $50,000 monthly. The overall sentiment reflects strong satisfaction, with strengths in service provision, technology integration, and customer support. Organizations in need of reliable call handling solutions may find Xplore-Tech a suitable partner.
Read All Reviews

Select Industry to see insights

Other industries

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients express strong satisfaction with the company's pricing structure and overall value for money. One client highlighted saving approximately $50,000 monthly due to the efficient services provided. The yearly billing frequency was noted as convenient, and the prompt response to needs further enhanced the perceived value. Overall, the sentiment indicates that the company's services justify their costs, with no suggested improvements from the clients, reflecting a high level of satisfaction.
Read All Reviews

Was this helpful?

View Profile
DSG

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Johannesburg, South Africa

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% E-Commerce Development +2 services

10% Call Center Services

10% Web Design

Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
Read more

More responsive than most other service providers

DSG is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile
Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.

See all 68 projects
Reviews mention Reliable
Clients consistently express high satisfaction with Top Customer Service's reliability and professionalism. For instance, one client noted that the team was 'reliable, responsive, and professional,' consistently meeting deadlines and providing clear communication. Another client emphasized the 'organized and dependable' project management, highlighting that tasks were handled on time and adjustments were made promptly. Overall, the sentiment regarding reliability is overwhelmingly positive, with clients feeling confident in the team's ability to deliver exceptional support.

Customer Service Outsourcing for Online Education Company

5.0 Dec 17, 2025

Project management was organized and reliable. Tasks were handled on time, and communication was steady throughout the engagement.
Read Full Review

Customer Support Services for Renovation & Flooring Co

5.0 Dec 20, 2025

The team was well-organized and dependable. Communication was clear, tasks were handled on time, and they were quick to respond whenever we needed adjustments or had feedback. What stood out most was their professionalism and reliability.
Read Full Review

Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

The project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
Read Full Review

Call Center Services for Law Firm

5.0 Feb 7, 2026

Project management was smooth and reliable. Communication was clear, reports were provided when needed, and all services were delivered on time without issues.
Read Full Review

Customer Support Services for Tree Care Company

5.0 Mar 1, 2026

Their project management was excellent. They communicated clearly, provided updates, and delivered reliable support every day. Calls and customer requests were handled promptly and professionally, and they consistently met expectations.
Read Full Review

Read All Reviews

Was this helpful?

16 of 16 reviews are 5 stars

9 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.
Read 16 Recent Reviews

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (18) Canada (13) France (1)

Was this helpful?
View Profile Visit Website
AnswerFone

4.9 8 reviews

$5,000+

< $25 / hr

2 - 9

Services provided

10% Customer Service Outsourcing

90% Call Center Services

AnswerFone is an answering and reception services provider, excelling in customer interaction and administrative support. Reviews highlight their professional workflow and dedicated staff, with 100% of clients praising their communication and reliability. Notably, 85% of reviewers express satisfaction with AnswerFone's ability to streamline operations and enhance customer experience, making them a valuable partner for businesses seeking efficient call management solutions.

See all 8 projects
Reviews mention High-quality work
Clients consistently commend AnswerFone for delivering high-quality work, noting that their service creates the impression of a full-time receptionist. One client highlighted that customers often inquire about the receptionist, demonstrating the effective client engagement. Additionally, the detailed call summaries provided by AnswerFone enhance the overall experience. The sentiment reflects strong satisfaction with the service's value compared to traditional receptionist employment.

Virtual Receptionist Services for Tax Advisory Firm

5.0 Sep 4, 2020

The quality of work is good. I’ve had clients come into the office and ask where my receptionist is. My clients definitely have the perception that there’s a receptionist in my office, which is exactly what I wanted.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

AnswerFone has demonstrated expertise across various industries, including Financial Services, Manufacturing, Wellness & Fitness, and Advertising & Marketing. Clients appreciate their professional handling of inbound and outbound communications, consistent performance, and ability to improve operational efficiency. Feedback highlights their strengths in customer service, adaptability, and responsiveness, making them a suitable partner for businesses seeking reliable phone answering and administrative support in these sectors.
Read All Reviews

Select Industry to see insights

Manufacturing Other Industry IT Services Advertising & marketing Financial services Wellness & Fitness

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (7) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with AnswerFone's pricing and value for money. One client highlighted their competitive pricing as the best found, while another noted the flexibility of their monthly rates. Overall, reviewers appreciate the significant cost savings compared to hiring full-time staff, emphasizing that the service provides excellent value without the associated overhead. The sentiment is overwhelmingly positive, with clients recommending AnswerFone for its effective service and affordability.
Read All Reviews

Was this helpful?

View projects from:

Canada (7) United States (1)

Was this helpful?
View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Invispire Ecom Services Pvt Ltd

4.5 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Invispire Ecom Services Pvt Ltd is a Customer Support Outsourcing company providing solutions such as customer service support and vendor management for online retailers. With 100% of reviews highlighting improved response times and communication, clients commend their quick learning and responsiveness, though they note room for growth in product knowledge and decision-making for complex issues.

See all 1 projects

0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Support for Online Retailer
4.5 — Invispire Ecom Services Pvt Ltd provides customer service support for an online retailer. The team works with vendors to manage customer orders and provide customer support. Read more
Read 1 Review

Was this helpful?

Industry Experience

Invispire Ecom Services Pvt Ltd has demonstrated expertise primarily in the eCommerce industry, providing effective customer service support for online retailers. Feedback highlights their strengths in improving response times and vendor communication, which alleviated pressure from sales teams. Overall sentiment reflects satisfaction with prompt delivery and adaptability, although there are suggestions for enhancing product knowledge and decision-making in complex situations. This provider is well-suited for eCommerce projects seeking reliable customer service solutions.
Read All Reviews

Select Industry to see insights

eCommerce

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Invispire Ecom Services Pvt Ltd as providing good value for money, with timely delivery and effective customer service support. One client noted improved response times and communication, attributing these successes to the company's efficient project management. However, there were suggestions for further enhancement in product knowledge and decision-making capabilities, indicating a potential area for increased value in future engagements.
Read All Reviews

Was this helpful?

View Profile
Retriever

5.0 1 review

$5,000+

$25 - $49 / hr

2 - 9

Services provided

10% Customer Service Outsourcing

40% Direct Marketing

30% Back Office Outsourcing +1 service

20% Digital Strategy

Retriever is a business development agency specializing in top-of-funnel activities such as prospecting and email outreach. Reviews highlight their exceptional attention to detail and process-oriented culture, resulting in significant pipeline growth and improved LinkedIn connections. With 100% of reviewers praising their communication and execution, Retriever is highly recommended for seamless collaboration and effective results.

See all 1 projects

Industry Experience

Retriever excels in the Information Technology sector, specifically within candidate marketing and sales enablement for the recruiting industry. Clients highlight their detail-oriented approach, effective communication, and impressive results, such as generating substantial opportunity pipelines. Overall sentiment is highly positive, indicating that Retriever is a strong fit for companies seeking dedicated business development support in technology-driven environments.
Read All Reviews

Select Industry to see insights

Information technology

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised the company's high value for money, noting significant outcomes such as generating $500k in new opportunity pipeline within three months. The attention to detail and efficient communication were highlighted as strong points, providing assurance that the investment yields substantial returns. One client remarked on the company's execution level, stating it surpasses similar services, reinforcing the perception of excellent cost-effectiveness and overall value.
Read All Reviews

Was this helpful?

View Profile
EGA Connect

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Sarajevo, Bosnia and Herzegovina

Services provided

30% Customer Service Outsourcing

25% Email Marketing

10% Back Office Outsourcing +5 services

10% Call Center Services

10% Sales Outsourcing

5% Content Marketing

5% Social Media Marketing

5% Web Design

EGA Connect is an IT support and consulting company known for providing comprehensive 24/7 support and technical expertise in software systems, notably for the cruise line industry. The overall feedback is positive, highlighting their flexibility and responsiveness, with 80% of the reviewers expressing satisfaction with their services. Some areas for improvement include communication efficiency.

See all 2 projects

Industry Experience

EGA Connect has demonstrated strong expertise in the IT Services industry, particularly in providing 24/7 technical support and consulting for cruise line photography systems. Clients praised their flexibility, responsiveness, and quality service, highlighting their ability to address technical challenges effectively. Overall sentiment is positive, indicating that EGA Connect is a suitable partner for businesses seeking reliable IT support, particularly within the cruise and photography sectors.
Read All Reviews

Select Industry to see insights

IT Services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
EGA Connect is perceived as providing excellent value for money, with clients noting their flexibility and responsiveness as key strengths. One client emphasized that 'you’ll get everything you pay for,' indicating satisfaction with the overall cost relative to the quality of service. While there were minor communication issues, the overall sentiment reflects a positive view of their pricing and the comprehensive support offered during engagements.
Read All Reviews

Was this helpful?

View Profile
Again Again Agency

5.0 44 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

20% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

20% Call Center Services

10% Email Marketing

Again Again Agency is a professional lead generation company specializing in email marketing services. They have consistently exceeded client expectations, generating more leads than promised and delivering high-quality prospects. The agency is praised for its effective project management and client satisfaction, with 100% of reviewers noting their impressive results and responsiveness. No areas for improvement were mentioned across the reviews.

See all 44 projects
Reviews mention Detail-oriented
Clients have consistently praised Again Again Agency for their detail-oriented approach, noting their impressive responsiveness to specific requirements. One client highlighted their commitment to satisfaction, stating, 'They delivered a precise solution that met our requirements.' Additionally, the agency's meticulousness was evident in their creation of tailored lead generation systems, which resulted in approximately 20 leads for the client. Overall, the sentiment surrounding their attention to detail is overwhelmingly positive.

Lead Generation for Design Agency

5.0 Jul 11, 2023

We were impressed with their expertise; they were developing an expanded lead generation system, and they delivered a precise solution that met our requirements. Again Again Agency was attentive to details and showed commitment to our satisfaction.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Again Again Agency has demonstrated strong expertise in lead generation across diverse industries, including Media, Software, Design, Financial Services, Healthcare, IT Services, and Construction. Clients consistently praise their responsiveness, project management, and ability to generate high-quality leads, often exceeding expectations. Agencies in Design and Financial Services particularly noted their strategic insights and tailored approaches, while Software and Healthcare clients highlighted impactful email marketing campaigns. Overall, the agency is well-suited for businesses seeking effective lead generation across these sectors.
Read All Reviews

Select Industry to see insights

Other industries Media Software Design Transportation Education Financial services IT Services Healthcare Consulting Energy & natural resources Other Industry Construction Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (25)

What Clients Have Said
Clients consistently express satisfaction with Again Again Agency's pricing relative to the value provided. Many reviews highlight that the agency delivers high-quality leads and meets deadlines while staying within budget. For instance, a client noted generating over 10 leads per month despite a promise of 3-6, while another achieved a 400% ROI. Overall, clients feel that Again Again Agency offers excellent service at competitive prices, often recommending clear communication regarding project expectations to maximize value.
Read All Reviews

Was this helpful?

View projects from:

United States (17) England (2) China (1) Netherlands (1) Poland (1) United Arab Emirates (1)

Was this helpful?
View Profile
Amiy

4.5 1 review

$5,000+

$50 - $99 / hr

50 - 249

Tel Aviv-Yafo, Israel

Services provided

10% Customer Service Outsourcing

40% Sales Outsourcing

10% Call Center Services +4 services

10% Demand Generation Marketing

10% Direct Marketing

10% Email Marketing

10% Marketing Strategy

Amiy is a business development services company specializing in providing market-savvy specialists to assist with client acquisition in international markets. The feedback highlights Amiy's strong communication and adherence to deadlines, with 100% of the reviewers praising these aspects. Despite initial pandemic-related challenges in recruitment, the client reports a consistent generation of at least 10 new opportunities monthly.

See all 1 projects

Industry Experience

Amiy has demonstrated expertise primarily in the IT Services sector, particularly in business development for Digital as a Service (DaaS) companies. Clients praised their strong communication skills, project management, and ability to provide local market insights and resources. Overall sentiment is positive, highlighting Amiy's effectiveness in generating opportunities and adapting to market challenges. Their strengths make them a suitable partner for businesses looking to expand in diverse regions, especially in complex, international environments.
Read All Reviews

Select Industry to see insights

IT Services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have highlighted Amiy's business development services as offering significant value for money, with one client noting a $70,000 investment resulting in at least 10 new opportunities per month. Their effective communication and project management skills further enhance their perceived value. However, there were challenges in sourcing the right personnel during the pandemic, indicating room for improvement in recruitment. Overall, the sentiment reflects satisfaction with the balance of cost and benefits.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Amiy is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile
CrestIQX

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% HR Outsourcing +3 services

20% Recruitment Process Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Web Development

CrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.

See all 1 projects

View Profile
Key Carrier Management Service(Key-CMS)

4.3 5 reviews

$10,000+

$25 - $49 / hr

50 - 249

Ahmedabad, India

Services provided

10% Customer Service Outsourcing

50% Call Center Services

10% Back Office Outsourcing +3 services

10% Digital Strategy

10% Finance & Accounting Outsourcing (FAO)

10% Web Development

Key Carrier Management Service (Key-CMS) offers call center and website development services, catering to diverse business needs. The company is praised for its communication, project management, and ability to deliver projects on time. While 50% of reviewers appreciate their comprehensive solutions, some noted areas for improvement in data handling. Overall, Key-CMS maintains a positive reputation among clients.

See all 5 projects
Reviews mention Great project management
Clients have expressed a positive sentiment regarding Key Carrier Management Service's project management capabilities, noting that projects were completed on time and demonstrating effective management. One client highlighted their impressive communication and teamwork, stating, 'They have managed projects better.' Although some requirements were not fully met, the overall output was deemed satisfactory, indicating a strong commitment to client needs and timely deliverables.

Call Center Services for Reverse Osmosis Component Mfr

4.0 May 30, 2024

They completed projects on time. They have managed projects better. Few of our requirements were not fulfilled like we haven't get all the data from technicians. But all over their output is good.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Key Carrier Management Service (Key-CMS) has demonstrated expertise in the Manufacturing and IT Services industries. Clients in Manufacturing praised their effective project management and communication, noting successful outcomes in call center projects. In IT Services, they were recognized for delivering comprehensive website development solutions, including content creation, on time, with high quality. Overall, Key-CMS is well-regarded for their professionalism and ability to meet client expectations across these sectors.
Read All Reviews

Select Industry to see insights

IT Services Manufacturing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Key Carrier Management Service's pricing, noting it fits their budget while delivering good value. One client highlighted the company's ability to provide a comprehensive solution at a reasonable cost, contributing to overall project success. Another review emphasized that the team consistently delivered projects on time and maintained effective communication. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance between affordability and quality.
Read All Reviews

Was this helpful?
View Profile
Best Connections Answering Services

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Montrose, CO

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Best Connections Answering Services is a professional customer service company specializing in after-hours call handling and support. Reviewers consistently highlight their proactive approach, with 100% noting their ability to effectively manage FAQs and escalate urgent issues. Clients appreciate their high level of customization, professionalism, and communication, which makes them a true partner rather than just a service provider.

See all 1 projects

Industry Experience

Best Connections Answering Services has demonstrated strong expertise in the design industry, specifically providing after-hours call support for companies like Brooklyn Robot Foundry. Clients highlight their proactive communication, customization, and professionalism, noting their ability to serve as an extension of the client's business rather than merely an answering service. The overall sentiment is highly positive, indicating that they are a reliable partner for businesses seeking enhanced customer support solutions.
Read All Reviews

Select Industry to see insights

Design

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Best Connections Answering Services' exceptional value for money, noting their proactive approach and deep understanding of client needs. One client mentioned spending approximately $3,300 annually while appreciating the transparency in billing, including rolled-over minutes. The service exceeded expectations by acting as a backup customer support team rather than just a message-taking service. Overall, the feedback indicates strong satisfaction with the cost-effectiveness and quality of service provided.
Read All Reviews

Was this helpful?

View Profile
Virtual Assistants Pakistan

5.0 2 reviews

$5,000+

$25 - $49 / hr

50 - 249

Melbourne, Australia

Services provided

10% Customer Service Outsourcing

20% Custom Software Development

10% Advertising +6 services

10% Call Center Services

10% Email Marketing

10% Marketing Strategy

10% Search Engine Optimization

10% Social Media Marketing

10% Web Development

Virtual Assistants Pakistan is a Customer Service BPO specializing in outsourced customer support. With a 100% positive feedback rate, reviews highlight their professionalism, reliability, and effective communication. Clients commend their smooth onboarding process and noticeable impact on operations, making them a recommended choice for remote customer care solutions.

See all 2 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Virtual Assistant Services for Home Care Company
5.0 — Virtual Assistants Pakistan provides virtual assistant services for a home care company. The team manages compliance for the client. Read more
Read 1 Review

Was this helpful?

Industry Experience

Virtual Assistance Pakistan has garnered positive feedback primarily from the Home Services industry, specifically noted for their expertise in virtual assistance. Clients emphasize their professional, reliable, and detail-oriented service, which has significantly improved operational efficiency. The onboarding process is praised for its smoothness, while communication remains effective throughout projects. Overall sentiment in the Home Services sector is highly favorable, making this provider a strong candidate for organizations seeking dependable virtual support.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed strong satisfaction with the overall value provided by Virtual Assistance Pakistan, highlighting their professionalism and reliability. One client noted, 'Their service has made a noticeable positive impact on our day-to-day operations,' indicating a robust return on investment. Additionally, the smooth onboarding process and effective communication were frequently praised, suggesting that the company's pricing is justified by the quality of service delivered.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Virtual Assistants Pakistan is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile
89Bots.com

5.0 2 reviews

$1,000+

< $25 / hr

2 - 9

Manhattan Beach, CA

Services provided

10% Customer Service Outsourcing

20% AI Development

20% Conversion Optimization +4 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.

See all 2 projects

Industry Experience

89Bots.com has received positive feedback primarily in the software industry, particularly for chatbot development. Clients praised their modern vision, quick delivery, and effective communication. Their expertise lies in automating customer support processes, reducing the need for large support teams. This suggests they are well-suited for businesses seeking innovative solutions in technology and customer service automation.
Read All Reviews

Select Industry to see insights

Software

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients express high satisfaction with 89Bots.com regarding their cost-effectiveness and value for money. One client noted that developing chatbots in-house would have been more expensive, highlighting 89Bots' competitive pricing. Additionally, the quick delivery of a functional prototype within two weeks was appreciated, reinforcing the perception of good value. Overall, feedback indicates that clients found 89Bots to deliver quality services at reasonable prices, making them a favorable choice for chatbot development.
Read All Reviews

Was this helpful?

View Profile
Prooffice Assist

5.0 1 review

$1,000+

< $25 / hr

2 - 9

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Content Writing Services +4 services

20% Transcription

10% Back Office Outsourcing

10% Business Consulting

10% Corporate Travel Management

Prooffice Assist is a Customer Service Outsourcing company known for its exceptional administrative services, including phone answering and email response. All feedback highlights improved admin processes and top-notch administrators, with 100% of reviewers praising their communication and responsiveness.

See all 1 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Outsourcing & Call Svcs for Health Training Co
5.0 — A healthcare training company hired Prooffice Assist to provide back-office outsourcing and call center services. The team was responsible for various administrative services and streamlining daily Read more
Read 1 Review

Was this helpful?

Industry Experience

Prooffice Assist has received positive feedback primarily from the healthcare training industry. Clients commend their ability to streamline administrative processes and enhance client assistance through exceptional communication and responsive management. The company's strengths lie in providing valuable administrative services and innovative solutions for day-to-day operations. Overall sentiment is highly favorable, indicating Prooffice Assist is well-suited for businesses seeking administrative support in the healthcare sector and potentially other service-oriented industries.
Read All Reviews

Select Industry to see insights

Other industries

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding Prooffice Assist's pricing, noting that it fits within their budgets and offers good value for the cost. One client specifically highlighted that the company’s pricing was a decisive factor in their selection, alongside the alignment of company values. Overall, feedback indicates that clients feel they receive significant value for their investment, particularly in terms of improved administrative processes and responsive service.
Read All Reviews

Was this helpful?

View Profile
The Weaver Group

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Cape Town, South Africa

Services provided

10% Customer Service Outsourcing

80% Sales Outsourcing

10% Call Center Services

The Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.

See all 3 projects

1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of The Weaver Group indicate a strong overall sentiment, with clients praising their effective recruitment strategies and alignment with company values. One client noted a remarkable 93% success rate in personnel recruitment, facilitated by daily feedback and thorough project management. Clients appreciated the team's proactive approach in researching contacts and executing outreach. However, suggestions for improvement included enhancing communication regarding objection handling strategies.
Read 1 Recent Review

Was this helpful?

Industry Experience

The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.
Read All Reviews

Was this helpful?

View Profile
Dat Dat Solutions

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Golem, Albania

Services provided

10% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +2 services

15% Sales Outsourcing

10% AI Agents

Dat Dat Solutions is a telecommunications infrastructure provider specializing in cloud-based VoIP systems and network security. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their project management and expertise. Clients report significant improvements, such as a 60% increase in system reliability and a 70% reduction in IT support tickets. Their commitment to understanding client needs and proactive problem-solving are frequently highlighted.

See all 2 projects

1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Dat Dat Solutions for their exemplary project management and deep understanding of business needs. Notable results include a 99.98% network uptime and a 60% improvement in system reliability. Clients highlighted the company's proactive communication and commitment to success, noting significant reductions in IT support tickets and improved client satisfaction scores. While minor initial delays were mentioned, the overall sentiment remains highly positive, reflecting Dat Dat Solutions as a reliable and strategic partner.
Read 1 Recent Review

Was this helpful?

Industry Experience

Dat Dat Solutions has demonstrated exceptional expertise in the telecommunications sector, as evidenced by their success in building scalable cloud-based infrastructures and enhancing communication systems. Clients noted a significant increase in network uptime, reliability, and client satisfaction, highlighting their proactive project management and in-depth industry knowledge. Overall sentiment in the telecommunications industry is highly positive, indicating that their capabilities would be an excellent match for organizations seeking to optimize their communication frameworks.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients commend Dat Dat Solutions for their exceptional value and cost-effectiveness. One CEO noted a $20,000 investment resulted in a 35% increase in client satisfaction and a 60% improvement in system reliability. The firm consistently delivers projects on time and within budget, with an exemplary project management approach. Their commitment to understanding client needs and providing tailored solutions has led to a high return on investment, making them a strategic partner worth the cost.
Read All Reviews

Was this helpful?

View Profile
InTouch

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

40% Customer Service Outsourcing

60% Call Center Services

InTouch is a professional inbound call service provider known for their 24-hour availability and accurate message-taking. The company is highly regarded for its responsive customer service and clear communication. Over 90% of the feedback highlights their reliability, with clients expressing satisfaction with their consistent performance over long-term engagements, such as 15 years.

See all 1 projects

Industry Experience

InTouch has demonstrated expertise primarily in the inbound services sector, effectively supporting various industries by ensuring no incoming calls are missed. Clients appreciate their 24-hour service and quick, accurate communication, which fosters reliability and customer satisfaction. Overall sentiment reflects strong trust and respect for their services, making them a suitable fit for businesses requiring dependable call handling, particularly in sectors that prioritize customer engagement.
Read All Reviews

Select Industry to see insights

Other industries

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients commend the company for its flat-rate pricing structure, which offers transparency and predictability in costs. One client noted spending between $1,000 and $4,999 annually, highlighting the service's affordability. While they acknowledged that the service does not save time or money directly, it effectively manages overflow calls, providing good value for the investment. Overall, sentiment towards the company's pricing and value for money is positive, with clients appreciating the reliability and accuracy of services provided.
Read All Reviews

Was this helpful?

View Profile
ROORA ML PRIVATE LIMITED

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

10% Customer Service Outsourcing

85% Back Office Outsourcing

5% Other IT Consulting and SI

ROORA ML PRIVATE LIMITED is a Customer Service BPO specializing in outsourced customer support, documentation management, and logistics. With a 99.1% data accuracy rate and 95% customer query resolution within 24 hours, the company is noted for its reliability and cost-efficient solutions. All reviewers express satisfaction, highlighting their efficiency and competitive pricing.

See all 1 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & IT Consulting for Logistics Company
5.0 — ROORA ML PRIVATE LIMITED provided data entry and documentation management, customer support, and freight tracking support for a logistics company. They also process their invoice and provide billing Read more
Read 1 Review

Was this helpful?

Industry Experience

ROORA ML PRIVATE LIMITED has demonstrated significant expertise in the Logistics & Supply Chain industry, delivering exceptional results such as a 35% reduction in manual data processing time and a 99.1% accuracy rate in documentation. Clients report high satisfaction with their timely project management and support services, which include customer communication and performance analytics. Overall, the feedback indicates strong reliability and value, making them a suitable choice for logistics-focused projects.
Read All Reviews

Select Industry to see insights

Logistics & Supply Chain

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients commend ROORA ML PRIVATE LIMITED for their competitive pricing, highlighting significant cost savings of 30-40% compared to in-house operations. The company is recognized for delivering high-quality services that align with budgetary constraints, offering excellent value for money. One client noted their impressive reliability and efficiency, consistently meeting deadlines while maintaining a strong commitment to quality, further solidifying their reputation as a cost-effective outsourcing partner.
Read All Reviews

Was this helpful?

View Profile
Million Dials Private Limited

5.0 1 review

$1,000+

Undisclosed

10 - 49

Services provided

10% Customer Service Outsourcing

40% Sales Outsourcing

15% Call Center Services +4 services

10% Back Office Outsourcing

10% Business Consulting

10% Email Marketing

5% CRM Consulting and SI

Million Dials Private Limited is a B2B sales development company specializing in lead generation, appointment setting, and business development. The company is highly regarded, with 100% positive feedback highlighting their ability to significantly increase booking and show-up rates. Clients particularly appreciate their timely delivery and exceptional communication, with no suggestions for improvement mentioned.

See all 1 projects

1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Million Dials Private Limited indicate strong client satisfaction, particularly regarding their B2B lead generation and appointment setting services. A client highlighted a 90% booking and show-up rate increase, attributing success to effective outreach strategies. Additionally, their project management was praised for timely delivery and excellent communication. Overall, clients commend the company's alignment with their values and the quality of results delivered, expressing a desire for long-term collaboration.
Read 1 Recent Review

Was this helpful?

Industry Experience

Million Dials Private Limited has demonstrated strong expertise in the business services sector, particularly in B2B sales and lead generation. Clients praised their effective communication, timely delivery, and ability to significantly increase booking and show-up rates for meetings. The overall sentiment is highly positive, highlighting their alignment with client values and their impactful contributions to revenue growth. This indicates a solid fit for businesses seeking to enhance sales pipelines and client engagement.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently highlighted Million Dials Private Limited's competitive pricing and the strong value they provide for the cost. One client noted that the pricing fit their budget while also offering good value. The overall sentiment reflects satisfaction with the company's ability to deliver quality results, with clients achieving increased booking rates and successful lead generation at a reasonable cost.
Read All Reviews

Was this helpful?

View Profile
Covent Informatics

5.0 3 reviews

$10,000+

$50 - $99 / hr

10 - 49

Hyderabad, India

Services provided

10% Customer Service Outsourcing

10% Call Center Services

10% Corporate Training & Coaching +11 services

10% Custom Software Development

10% E-Commerce Development

10% Mobile App Development

10% UX/UI Design

10% Web Design

10% Web Development

2% HR Consulting

2% HR Outsourcing

2% PEO/Employee Leasing

2% Recruiting

2% Staffing

Covent Informatics is a web solutions and PC solutions provider, renowned for developing systems like inventory, sales, purchase, and warehouse management. Client reviews highlight their cost-effectiveness and strong project management, with 100% of reviews emphasizing increased productivity and efficiency. Notably, there were no negative reviews, demonstrating overall client satisfaction.

See all 3 projects

Industry Experience

Covent Informatics has demonstrated expertise primarily in the Manufacturing industry, providing effective inventory and warehouse management systems. Clients have noted significant reductions in paperwork and improved productivity, with a reported efficiency increase of 12% monthly. The provider's commitment to timely project delivery and cost-effectiveness has garnered positive feedback. Overall, the sentiment is favorable, particularly for manufacturers seeking streamlined operations and reliable technical support.
Read All Reviews

Select Industry to see insights

Manufacturing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding the company's cost-effectiveness, noting that their services are approximately 40% less expensive than competitors. One client highlighted the value for money, stating that the productivity improvements and application performance met their expectations without issues. Overall, the feedback suggests that the company delivers substantial value relative to its pricing, making it a favorable choice for budget-conscious projects.
Read All Reviews

Was this helpful?

View Profile
H&K Soft Company

5.0 1 review

$5,000+

$50 - $99 / hr

10 - 49

Warszawa, Poland

Services provided

10% Customer Service Outsourcing

15% E-Commerce Development

10% Custom Software Development +8 services

10% Enterprise App Modernization

10% Mobile App Development

10% Other Application Development

10% Sales Outsourcing

10% Web Development

5% Application Management & Support

5% BI & Big Data Consulting & SI

5% Commercial Development

H&K Soft Company is a software development firm specializing in back-end engineering and full-stack projects, particularly in the online education sector. The reviews highlight a high level of client satisfaction, emphasizing their flexibility, strong communication skills, and commitment to project success, with approximately 100% positive feedback regarding their attitude and teamwork.

See all 1 projects

Industry Experience

H&K Soft Company has demonstrated expertise primarily in the Gaming and Education sectors, receiving positive feedback for their strong back-end development skills and flexibility in project delivery. Clients note their commitment to business goals and impressive communication. The overall sentiment indicates satisfaction with their contributions, enhancing project velocity by 20-30%. This provider is well-suited for clients in need of dedicated software engineering support in fast-paced environments.
Read All Reviews

Select Industry to see insights

Gaming

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with H&K Soft Company's cost-effectiveness and value for money, noting a significant improvement in project velocity by 20-30%. One client highlighted their flexibility and commitment, stating the team treated the project with the care of a startup. While the current pricing structure is deemed appropriate, there are suggestions for future scalability to enhance service delivery. Overall, the sentiment reflects a positive view on the company's pricing relative to the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
HatchTechs UAE

5.0 1 review

$1,000+

$25 - $49 / hr

10 - 49

Dubai, United Arab Emirates

Services provided

10% Customer Service Outsourcing

10% Cloud Consulting & SI

10% Content Marketing +7 services

10% Custom Software Development

10% IT Strategy Consulting

10% Mobile App Development

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Development

HatchTechs UAE is a versatile technology development company specializing in interactive exhibit design and custom CRM solutions. With a 100% positive feedback rate, clients praise their timely delivery, effective communication, and ability to integrate technology seamlessly. Common themes include their impressive culture fit, value for cost, and capability to tailor solutions to specific project needs.

See all 1 projects

Industry Experience

HatchTechs UAE has demonstrated strong expertise in the education sector, specifically in developing interactive exhibits that enhance visitor engagement and learning experiences. Feedback highlights their effective communication, timely project management, and the successful fusion of technology with educational content. Clients commend their adaptability and value for cost, making them a suitable partner for educational initiatives. Overall sentiment in the education industry is positive, indicating HatchTechs UAE is well-equipped to deliver impactful solutions in this field.
Read All Reviews

Select Industry to see insights

Education

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted HatchTechs UAE provides good value for cost, with one reviewer highlighting their selection due to a 'great culture fit' and 'good value for cost.' The project resulted in increased visitor engagement and positive feedback, indicating that clients feel the services rendered justify the expenses. Overall sentiment reflects satisfaction with the pricing relative to the quality and outcomes achieved.
Read All Reviews

Was this helpful?

View Profile
Supporthero

4.5 2 reviews

$1,000+

< $25 / hr

2 - 9

Services provided

100% Customer Service Outsourcing

Supporthero is a back-office service provider specializing in order and email management, administrative tasks, and medical billing. Their services have been positively reviewed, with clients praising their affordability, efficiency, and 24/7 availability. Approximately 100% of reviewers commend their pricing and ease of use, emphasizing significant cost savings and enhanced operational efficiency.

See all 2 projects
Reviews mention Reasonable pricing
Clients express a strong sentiment regarding Supporthero's reasonable pricing. One review highlights a monthly fee of $99 for a medium plan, noting significant savings of around $2,000 monthly. Another client emphasizes the efficiency and good costs associated with the services, stating they save over $20,000 monthly. Overall, feedback indicates that Supporthero offers competitive pricing while delivering valuable back office solutions.

Consumer Products Company Medical Billing

4.0 Aug 18, 2017

Saves us a lot of money, is very easy to use, has very good prices, and is 24/7 for the client. The prices and the platform.
Read Full Review

IT Company HR Online Customer Support

5.0 Aug 12, 2017

They are efficient and at have good costs. We spend $10,000 to $49,999 annually with this service provider.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Supporthero has demonstrated expertise in the back office service sector across various industries, notably in 'Other Industries' and 'Human Resources'. Clients have praised their efficiency and cost-effectiveness, with reported savings of up to $20,000 monthly. The provider is recognized for their comprehensive service, user-friendly platform, and strong client communication. Overall sentiment is highly positive, indicating a strong fit for businesses seeking to optimize operations and reduce costs in these sectors.
Read All Reviews

Select Industry to see insights

Other industries Human Resources

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients praise Supporthero for its excellent value for money, highlighting a pricing structure that includes plans as low as $99 per month. One client noted savings of approximately $2,000 monthly, while another reported saving over $20,000 and more than 100 hours of labor each month. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and efficiency of the services provided.
Read All Reviews

Was this helpful?
View Profile
Octachat

4.5 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

75% Customer Service Outsourcing

25% Sales Outsourcing

Octachat is a back-office service provider, delivering cost-effective solutions for software-related needs such as debugging and troubleshooting. Their reviews highlight a 100% positive feedback rate, emphasizing their professionalism and ability to deliver quality work swiftly. Clients appreciate their great products and strong team, with no areas identified for improvement.

See all 1 projects

Industry Experience

Octachat has garnered positive feedback primarily in the financial services industry, where clients appreciate their back office solutions. Their strengths include effective communication, professional service, and the ability to deliver quality products promptly. Clients report significant time savings and overall satisfaction with their collaboration, indicating a strong fit for financial firms seeking reliable third-party services.
Read All Reviews

Select Industry to see insights

Financial services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Octachat is perceived as a cost-effective solution, with clients noting significant savings on time and resources. One client mentioned a flat-rate billing structure, which aids in avoiding cost overruns. The overall sentiment is positive, highlighting the value derived from quality products and professional service, with estimates suggesting savings of about 10 hours monthly. Clients appreciate the balance of cost and value, indicating satisfaction with the pricing relative to the services provided.
Read All Reviews

Was this helpful?

View Profile
GeBBS Healthcare Solutions

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Culver City, CA

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

GeBBS Healthcare Solutions is a company specializing in outsourcing healthcare-related tasks such as data entry, medical coding, and accounts receivable follow-up. Reviews highlight their quick turnaround times, accuracy, and responsiveness, with 100% of reviews mentioning their effectiveness in reducing errors. However, transparency about employee changes could be improved. Overall, despite some challenges, GeBBS received positive feedback for their competitive pricing and responsiveness.

See all 1 projects

Industry Experience

GeBBS Healthcare Solutions has demonstrated expertise primarily in the healthcare sector, specifically in revenue cycle management for medical practices, hospitals, and anesthesia groups. Clients have praised their responsiveness, fast turnaround times, and accuracy in medical coding and billing processes. Overall sentiment is positive, highlighting their ability to adapt and collaborate effectively, though some feedback suggests a need for clearer communication regarding staff changes. This makes them a strong contender for healthcare-related projects requiring reliable outsourcing solutions.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive GeBBS Healthcare Solutions as offering competitive pricing and good value for money. One client noted they chose GeBBS due to their competitive prices and the qualification of their staff. They invested approximately $17,000 monthly and appreciated the quick turnaround times and accuracy of work. However, there were concerns about transparency regarding staff changes, indicating a need for improved communication on employee assignments. Overall, the sentiment reflects satisfaction with the cost relative to the quality delivered.
Read All Reviews

Was this helpful?

View Profile
Mellon Group of Companies

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Mellon Group of Companies is a service provider specializing in client onboarding programs, particularly for financial solutions like credit cards and loans. Reviews indicate a high satisfaction rate, with 100% positive feedback highlighting their effective communication and timely project delivery, which resulted in achieving target metrics such as an 80% contact rate.

See all 1 projects

View Profile
Xperience design

4.5 1 review

$5,000+

Undisclosed

50 - 249

Medellín, Colombia

Services provided

10% Customer Service Outsourcing

35% UX/UI Design

35% Web Design +2 services

10% Back Office Outsourcing

10% Business Consulting

Xperience design is a service design company specializing in comprehensive customer experience solutions, including UX and UI design. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their innovative approach and customer-first methodology. Clients appreciate their integration into agile workflows and commitment to product certification and validation.

See all 1 projects

Industry Experience

Xperience has demonstrated expertise in the financial services industry, particularly in customer experience design, UX, and UI. Their collaborative approach and focus on customer needs have garnered positive feedback, highlighting their ability to innovate and integrate seamlessly with client teams. The overall sentiment from this sector is highly favorable, indicating that potential clients in financial services can expect reliable, effective design solutions tailored to complex business requirements.
Read All Reviews

Select Industry to see insights

Financial services

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express high satisfaction with Xperience's overall cost and value for money. One reviewer highlighted their comprehensive approach, stating that Xperience's expertise in design, from concept to UI, justifies the investment. Another noted the integration of Xperience into their team, emphasizing the effective collaboration and deliverables provided. Overall, feedback indicates that clients feel the services rendered align well with their financial expectations and project needs, reinforcing a positive sentiment towards the company's pricing structure.
Read All Reviews

Was this helpful?

View Profile
Remote Resource LLC

4.5 1 review

$1,000+

< $25 / hr

50 - 249

Rutherford, NJ

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Accounting +7 services

10% Back Office Outsourcing

10% Call Center Services

10% Custom Software Development

10% Finance & Accounting Outsourcing (FAO)

10% Pay Per Click

10% Search Engine Optimization

10% Web Development

Remote Resource LLC is a digital marketing agency focusing on enhancing online presence and brand awareness through targeted social media campaigns. They have received exclusively positive feedback, with clients praising their effective project management, timely delivery, and quick response to inquiries, resulting in increased sales, traffic, and customer engagement.

See all 1 projects

Industry Experience

Remote Resource LLC has demonstrated expertise primarily in the Consumer Products industry, specifically with a focus on pet accessories. Feedback highlights their strengths in enhancing online presence, brand awareness, and customer engagement through targeted social media marketing. Clients have noted significant sales increases and commendable project management, with timely deliverables and responsive communication. Overall, sentiment is positive, indicating Remote Resource LLC is well-suited for projects within the consumer products sector.
Read All Reviews

Select Industry to see insights

Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently noted that Remote Resource LLC offers competitive pricing, with one review specifically highlighting that the pricing fit their budget and provided good value for the cost. The overall sentiment reflects satisfaction with the company's cost-effectiveness, as evidenced by successful project outcomes and timely deliverables, indicating a strong return on investment for clients.
Read All Reviews

Was this helpful?

View Profile
Super Virtuals

2.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

50% Back Office Outsourcing

25% Sales Outsourcing

Super Virtuals is a virtual assistance service provider offering support in data management and related administrative tasks. Reviews indicate mixed feedback, with 50% of clients praising their responsive management and skilled assistants, while the other 50% highlight failures in delivering promised outcomes and services. Potential clients should consider their specific needs and project complexity when engaging with Super Virtuals.

See all 2 projects
Reviews mention Unique expertise
Super Virtuals has received positive feedback regarding their unique expertise, particularly in data management and virtual assistant services. A client highlighted the effectiveness of their management team, noting their responsiveness and support, which significantly improved the client's data organization challenges. The client emphasized the skill of the virtual assistant provided, stating, "we no longer are experiencing the same problem" with data management. Overall, the sentiment reflects satisfaction with Super Virtuals' specialized capabilities and support structure.

HR Services for Nonprofit Organization

5.0 Jul 10, 2022

Our usual problem when running a nonprofit is data management. We have so much data coming in that it becomes too much to handle and organize. Having had an assistant from Super Virtuals who is really good and skilled in such data and spreadsheet work, we no longer are experiencing the same problem.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Super Virtuals has garnered mixed feedback in the non-profit sector. While they excelled in providing virtual assistant services and data management support, some clients reported unmet expectations regarding grant application services, citing unfulfilled promises and poor communication. Their strengths lie in offering skilled virtual assistance and a proactive management team. Organizations in need of virtual support and data organization may find Super Virtuals beneficial, but caution is advised for grant-related projects.
Read All Reviews

Select Industry to see insights

Non-profit Nonprofit

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Client feedback regarding Super Virtuals' cost and value reveals mixed sentiments. One client emphasized the company's guarantee of grant revenue for a $3,500 fee, but expressed dissatisfaction due to a lack of delivered results and communication. Conversely, another client appreciated the value of their virtual assistant services, noting effective support and responsiveness. However, they suggested a need for a different pricing structure for more complex roles. Overall, while some clients found value, others questioned the return on investment.
Read All Reviews

Was this helpful?
View Profile
Vicky Virtual

4.2 15 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

15% Customer Service Outsourcing

80% Call Center Services

5% Back Office Outsourcing

Vicky Virtual is a virtual receptionist service company that provides call handling, appointment scheduling, and administrative support. The overall feedback is predominantly positive, with approximately 80% of reviews highlighting their professionalism, responsiveness, and excellent customer service. Many clients appreciate their ability to manage high call volumes efficiently and the positive impact on their business growth, although a few noted issues with service consistency and platform changes.

See all 15 projects
Reviews mention Easy to work with
Clients consistently commend Vicky Virtual for their ease of collaboration and effective communication. One client noted, 'Communicating with their team was easy,' reflecting the seamless workflow. Another stated, 'They made working with them very easy,' highlighting clarity and responsiveness. Their professionalism and flexibility were frequently mentioned, with one client expressing appreciation for the 'amazing interactions' and their role in business growth. Overall, the sentiment is overwhelmingly positive, indicating Vicky Virtual is a reliable partner.

Call Center Services for Painting Company

5.0 May 13, 2019

They made working with them very easy. They communicated clearly with us during the entire process. That means they didn’t get frustrated, they asked all the necessary questions to deliver the best product.
Read Full Review

Substitute Admin Staff for Subscription Service

5.0 May 14, 2019

Communicating with their team was easy. Vicky Virtual handled our customers like I was personally on the phone with each one of them. Their customer service was amazing. They handled any issue that came up right away.
Read Full Review

Call Center Services for Cleaning Company

5.0 May 13, 2019

It was quite simple. I was amazed by the simplicity of it all. I expected to download a bunch of apps or buy fancy equipment for this to work, but it was easy. If I ever need a similar service again, I won't need to search for someone to handle my calls. I still keep in touch with the owner.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Vicky Virtual has demonstrated expertise across various industries, including Legal, Advertising & Marketing, Telecommunications, Financial Services, Information Technology, and Arts & Entertainment. Reviews reflect strong performance in handling inbound calls and appointment setting, enhancing client engagement and conversion rates. Overall sentiment is positive, particularly in Advertising & Marketing, where they significantly boosted appointment scheduling. However, some Legal and Telecommunications clients voiced concerns about service consistency. Vicky Virtual is particularly suited for businesses requiring robust call management and customer service.
Read All Reviews

Select Industry to see insights

Financial services Legal Other Industry Arts, entertainment & music Information technology Retail Healthcare Advertising & marketing Telecommunications

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (8) $200,000 to $999,999 (4) $10,000 to $49,000 (3)

What Clients Have Said
Clients generally perceive Vicky Virtual as offering good value for money, with several reviews highlighting their affordable pricing and effective service. One client noted that their costs were under $1 per call, which significantly boosted their appointment scheduling. Another emphasized that Vicky Virtual's pricing fit their budget while delivering excellent service quality. However, there were isolated instances of dissatisfaction regarding call handling consistency, which affected perceived value for some clients.
Read All Reviews

Was this helpful?

View projects from:

Brooklyn, New York (2) Elysian Fields, Texas (2) Albany, New York (1) Chicago, Illinois (1) Richfield, Minnesota (1) Clifton, New Jersey (1) Lake Charles, Louisiana (1) Des Moines, Iowa (1) Laguna Hills, California (1) Portland, Oregon (1) Seattle, Washington (1) Boardman, Oregon (1) Laurel, Maryland (1)

Was this helpful?
View Profile
Techsho

4.8 5 reviews

$1,000+

< $25 / hr

2 - 9

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

20% Translation +4 services

10% Back Office Outsourcing

10% Digital Strategy

10% Email Marketing

10% Social Media Marketing

Techsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.

See all 5 projects

Industry Experience

Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.
Read All Reviews

Was this helpful?

View Profile
Srisys Inc

4.2 3 reviews

$1,000+

< $25 / hr

50 - 249

West Chester, OH

Services provided

59% Customer Service Outsourcing

26% Back Office Outsourcing

15% Staffing

Srisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.

See all 3 projects
Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Srisys Inc's reasonable pricing, noting that their services help save both time and money. One client highlighted a monthly savings of over $100, while another emphasized being treated fairly with a fair pricing structure. The overall feedback indicates that the company's pricing is competitive and contributes to a positive client experience.

Data Entry for SMB Healthcare Company

4.0 Aug 12, 2017

I do not have our records in front of me, but I know that we have been treated fairly. They charge a fair price and they are very good at addressing any questions you may have.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Srisys Inc has demonstrated expertise in the Information Technology and healthcare sectors, receiving positive feedback for their inbound and back office services. Clients in IT appreciate their responsiveness and ability to handle high call volumes, while healthcare agencies value the consistency and customer service provided, allowing medical staff to focus on core duties. Overall, sentiment is favorable across these industries, highlighting the provider's strengths in customer support, reliability, and cost-effectiveness.
Read All Reviews

Select Industry to see insights

Healthcare Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients generally perceive Srisys Inc as providing good value for money, highlighting their affordable pricing structures and cost-saving benefits. One client noted saving over $100 monthly, while another emphasized significant savings amounting to thousands of dollars. Feedback indicates satisfaction with their billing flexibility, as clients appreciate weekly and monthly options. Overall, clients express a positive sentiment towards the company's pricing, describing it as fair and reasonable in relation to the quality of service received.
Read All Reviews

Was this helpful?

View projects from:

Tallahassee, Florida (1) Santa Rosa, California (1) Portland, Oregon (1)

Was this helpful?
View Profile
ProComm

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

35% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing

ProComm is a company specializing in inbound call services, helping businesses manage high call volumes and efficiently schedule appointments. The overall feedback for ProComm is overwhelmingly positive, with nearly all reviews highlighting their strong communication skills and professionalism. Clients particularly appreciate their ability to save time and money, with reported savings ranging from $500 to $1,500 monthly.

See all 2 projects
Reviews mention Professional
The overall sentiment regarding professionalism is highly positive, with clients praising the service provider for their courteous demeanor and prompt follow-through. One client highlighted their ability to handle calls quickly, resulting in 90-100 hours saved monthly and a satisfaction rate of 100% from vendors. Despite a suggestion for improvement regarding cost, the professionalism exhibited has significantly contributed to the client's operational efficiency and satisfaction.

Inbound Calling and Order Processing for Life Sciences Company

5.0 Nov 2, 2017

They are professional and courteous with prompt follow through.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

ProComm has demonstrated expertise in the telecommunications and other industries, particularly in providing inbound call services. Clients underscore their strengths in strong communication skills, professionalism, and efficiency, with feedback highlighting significant time and cost savings. The overall sentiment is positive, indicating that ProComm effectively addresses high call volumes, enhances customer service, and maximizes staff utilization. This provider is well-suited for organizations seeking to improve their inbound services and customer interactions.
Read All Reviews

Select Industry to see insights

Telecommunications Other industries

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have generally expressed satisfaction with the company's pricing structure and the value received. One client noted a monthly savings of $500, while another reported savings between $1,200 and $1,500 due to improved efficiency. However, there was a suggestion for improvement in cost management, indicating that while value is perceived, there may be room for more competitive pricing. Overall, the sentiment leans positively regarding cost-effectiveness.
Read All Reviews

Was this helpful?

View projects from:

Georgia (1) United States (1)

Was this helpful?
View Profile
Redial BPO Call Center

Not yet reviewed

$50,000+

Undisclosed

1,000 - 9,999

San Diego, CA

Services provided

45% Customer Service Outsourcing

45% Call Center Services

5% Back Office Outsourcing +1 service

5% Sales Outsourcing

Redial BPO Call Center is an answering service established in 2017. The agency offers Call Center Services and Customer Service Outsourcing.
Read more

More responsive than most other service providers

Redial BPO Call Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile
Adentcom Contact Center & BPO

4.9 6 reviews

Undisclosed

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

40% Call Center Services

Adentcom Contact Center & BPO is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their excellent cultural fit, high responsiveness, and successful project management, with 100% of feedback being positive. Clients appreciate their communication skills and attention to detail, contributing to consistently meeting and exceeding project objectives.

See all 6 projects
Reviews mention Personable
The feedback regarding Adentcom Contact Center & BPO highlights a strong sentiment of personability, with clients appreciating the company's commitment to their success. One client noted the 'personal want for success' for both their business and clients, emphasizing the company's responsiveness and ease of communication. Overall, clients feel that Adentcom fosters a close partnership, although there is a suggestion to maintain this closeness over time.

Back-Office Outsourcing & Call Center Services for BPO Firm

4.5 Aug 17, 2025

Yes, always responsive. Easy to contact and discuss efficiencies and change management. The personal want for success of our business and our clients.
Read Full Review

Read All Reviews

Was this helpful?
2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Outsourcing for Painting and Property Mgmt Firms
5.0 — Adentcom Contact Center & BPO provided back-office support to painting and property management firms. They deployed receptionists, virtual assistants, and maintenance coordinators to assist the Read more
Read 2 Reviews

Was this helpful?

Industry Experience

Adentcom Contact Center & BPO has demonstrated expertise across several industries, including Business Services, Home Services, Real Estate, and Consulting. Clients praise their professionalism, responsiveness, and adaptability, particularly in appointment setting, customer support, and data management. The overall sentiment is highly positive, with specific strengths noted in team communication and cultural alignment. This provider is well-suited for businesses seeking reliable BPO services in these sectors.
Read All Reviews

Select Industry to see insights

Business services Home Services Other industries Real estate Consulting

Was this helpful?

View projects from:

Charlotte, North Carolina (1) Concord, New Hampshire (1) Los Angeles, California (1) Greenwood Village, Colorado (1) Lancaster, Pennsylvania (1) Gulf Breeze, Florida (1)

Was this helpful?
View Profile
Text, Inc.

Not yet reviewed

$250,000+

$300+ / hr

250 - 999

Wrocław, Poland

Services provided

25% Customer Service Outsourcing

25% Ecommerce Marketing

25% IT Strategy Consulting +2 services

15% AI Development

10% AI Consulting

Headquartered in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Customer Service Outsourcing.
Read more

View Profile
OptimumSource

3.9 4 reviews

$1,000+

< $25 / hr

50 - 249

Pasig, Philippines

Services provided

13% Customer Service Outsourcing

25% Back Office Outsourcing

24% Call Center Services +3 services

13% HR Outsourcing

13% Sales Outsourcing

12% Recruiting

OptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.

See all 4 projects
Reviews mention Reliable
OptimumSource is consistently praised for its reliability, with clients noting their trustworthiness and consistent delivery of quality services. One client highlighted their ability to save over 100 hours and more than $10,000 monthly, crediting the company for providing the same level of customer service as an in-house team. Feedback emphasizes that OptimumSource has proven its reliability over time, with clients expressing satisfaction and a lack of areas for improvement.

Data Entry and Payment Services for Business Services Firm

4.5 Nov 2, 2017

They are trusted and reliable. They have proven it over the time we have worked with them. They are reliable and easy to work with.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

OptimumSource has received positive feedback across various industries, including Manufacturing, Business Services, Financial Services, and Other Industries. Clients commend their expertise in back office services, particularly in data security and regulatory compliance, emphasizing strong communication and reliability. The overall sentiment is favorable, highlighting significant time and cost savings, with clients noting a reduction in operational burdens. They are particularly well-suited for businesses seeking trusted partners for outsourced services in complex environments.
Read All Reviews

Select Industry to see insights

Manufacturing Business services Other industries Financial services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with OptimumSource's pricing structure, highlighting significant cost savings. One client noted a monthly saving of $2,000 while another reported over $10,000 saved monthly. The overall sentiment indicates that the value provided exceeds the costs, with clients praising the reliability and expertise of the services. Their billing is described as straightforward, with monthly fees for basic services and additional costs for advanced needs. Overall, clients find the investment worthwhile.
Read All Reviews

Was this helpful?

View projects from:

Kansas City, Missouri (1) Rock Island, Illinois (1) Brooklyn, New York (1) Oakmont, Pennsylvania (1)

Was this helpful?
View Profile
BPM CONSULTING SAS

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Customer Service Outsourcing

30% Call Center Services

10% BI & Big Data Consulting & SI +3 services

10% Back Office Outsourcing

10% Cybersecurity

10% IT Managed Services

BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
VinsiAI

5.0 2 reviews

Undisclosed

Undisclosed

2 - 9

Las Vegas, NV

Services provided

25% Customer Service Outsourcing

35% Call Center Services

20% Generative AI +1 service

20% Sales Outsourcing

VinsiAI is a Customer Service Outsourcing company specializing in call center solutions and customer care outsourcing. The company is praised for its responsiveness and ability to provide cost-effective, AI-driven customer support services, with 100% positive feedback from reviewers highlighting its seamless implementation and high customer satisfaction. Notably, 100% of reviewers emphasize the impressive natural voice integration and effective project management.

See all 2 projects

2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Restaurant
5.0 — VinsiAI is developing a natural-sounding voice and conversation tool to take orders from incoming calls for a fast-casual restaurant. Read more
Read 2 Reviews

Was this helpful?

Industry Experience

VinsiAI has received positive feedback from clients in the Food & Beverage and Business Services industries. In Food & Beverage, they excelled in automating order taking, improving efficiency and customer interaction. In Business Services, clients noted the effective deployment of customer service agents, enhancing response times and satisfaction. Overall, VinsiAI is recognized for its responsiveness, product quality, and cultural fit, making it a strong candidate for businesses seeking AI solutions in these sectors.
Read All Reviews

Select Industry to see insights

Food & Beverage Business services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have consistently highlighted VinsiAI's pricing as a strong point, noting that it fits within their budgets and offers good value for the cost. For instance, a Director from Wicked Chicken emphasized the company's pricing as a key reason for selection, while a BPO owner remarked on VinsiAI providing a lower-cost solution compared to human agents. Overall, the sentiment surrounding VinsiAI's cost and value for money is positive, reflecting satisfaction with the financial aspects of their services.
Read All Reviews

Was this helpful?

View Profile
Answer California

5.0 1 review

$1,000+

< $25 / hr

10 - 49

El Cajon, CA

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Answer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.

See all 1 projects

Industry Experience

Answer California demonstrates strong expertise in the Information Technology sector, particularly in Business Process Outsourcing services. Clients appreciate their quick response times and cost-effective solutions, noting an average savings of $300 monthly. The provider's strengths lie in efficient call handling and reliable service, making them a suitable choice for companies seeking to enhance customer service without compromising on quality. Their track record suggests a solid fit for businesses in need of outsourcing support.
Read All Reviews

Select Industry to see insights

Information technology

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients express positive sentiments regarding the company's cost-effectiveness and overall value. One review highlighted a savings of $300 per month, emphasizing the efficient service provided at a lower cost compared to in-house options. The company is praised for its quick response times and reliability, with clients noting that their needs for affordable calling services were met effectively. Overall, the feedback indicates strong satisfaction with the value received for the price paid.
Read All Reviews

Was this helpful?

View Profile
ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad offers Customer Support Outsourcing, including handling consumer inquiries through calls and emails for various clients. Reviews highlight their ability to maintain low abandonment rates and high customer satisfaction. They are praised for their agility, timely delivery, and strong project management, although some compliance communication issues were noted.

See all 1 projects

View Profile
TeckValley

3.5 3 reviews

$1,000+

< $25 / hr

2 - 9

Kolkata, India

Services provided

20% Customer Service Outsourcing

10% Accounting

10% Benefits Administration +6 services

10% Business Valuation Services

10% Content Moderation Services

10% Logistics & Supply Chain Consulting

10% Recruitment Process Outsourcing

10% Tax Law

10% Web Design

TeckValley is a digital marketing company specializing in services like SEO, PPC, and overall online brand enhancement. Customer feedback indicates a mixed experience; 50% of reviews highlight issues in project management and communication, while others appreciate their quality work and cost-effectiveness. Improvement areas include better communication and understanding client needs.

See all 3 projects
Reviews mention High-quality work
TeckValley has received positive feedback regarding the high quality of their work. Clients have noted that they provide 'high quality and better communication,' resulting in significant time and cost savings. One client highlighted that their billing process is streamlined and fair, contributing to overall efficiency. The feedback indicates that TeckValley excels in delivering premium services, with no areas for improvement mentioned, underscoring their reliability and effectiveness in meeting client needs.

Virtual Assistant Services for Company

5.0 Aug 16, 2017

The collaboration has been fruitful, as evidenced by the fact that revenue is generated and costs are lower. Their ability to provide premium communication enhances the overall quality of the service, making it a reliable choice for ongoing projects.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

TeckValley has received positive feedback primarily within the Software and Back Office industries. Clients in the Software sector emphasized their strengths in digital marketing, highlighting successful SEO and PPC campaigns, though project management was a concern. In the Back Office sector, clients praised their cost-effectiveness and high-quality communication, noting significant savings and operational efficiency. Overall, TeckValley demonstrates strong expertise in digital marketing for software companies, while also providing effective back-office solutions for various industries.
Read All Reviews

Select Industry to see insights

Other Industry Software

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
TeckValley has received mixed feedback regarding its overall cost and value for money. While one client appreciated the 'fair and reasonable' pricing structure and noted significant cost savings, another expressed disappointment, stating that despite attractive pricing, the service quality did not meet expectations. Overall, sentiments vary; some clients find value in the services offered, while others feel the quality does not justify the cost, indicating a need for improvement in service delivery.
Read All Reviews

Was this helpful?
View Profile
TaskUs

Not yet reviewed

$50,000+

< $25 / hr

10,000+

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +5 services

10% Content Moderation Services

5% AI Development

5% Compliance Consulting

5% Data Annotation Services

5% Generative AI

TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
Read more

View Profile
DeskMoz

3.6 4 reviews

$1,000+

< $25 / hr

50 - 249

Jaipur, India

Services provided

100% Customer Service Outsourcing

DeskMoz is a company specializing in outbound services and back office support, offering functions such as customer support, billing, and accounting. Reviews consistently highlight their efficient service, with over 80% of reviewers praising quick response times and strong support. While satisfaction is high, some suggest expanding technological offerings to further enhance their services.

See all 4 projects

Industry Experience

DeskMoz has demonstrated strong expertise in the manufacturing, business services, and various other industries. Clients highlight their effective outbound services, quick turnaround times, and solid technical support, leading to significant time and cost savings. Overall sentiment across industries is positive, emphasizing their honesty, experience, and ability to streamline operations, making them a valuable partner for companies seeking efficient back office and customer support solutions.
Read All Reviews

Select Industry to see insights

Manufacturing Business services Healthcare IT Services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a high level of satisfaction with the company's pricing and value for money. One client noted, 'The price is good, which makes me more comfortable,' while another mentioned, 'Our costs are 10% of the original costs now.' Overall, clients appreciate the significant savings, with reports of saving thousands of dollars monthly. The sentiment indicates that the company's services are perceived as both cost-effective and valuable, contributing positively to their operations.
Read All Reviews

Was this helpful?

View projects from:

Olney, Maryland (1) Minneapolis, Minnesota (1) Seattle, Washington (1)

Was this helpful?

View Profile
Athena BPO

3.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Mumbai, India

Services provided

10% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

15% Sales Outsourcing

Athena BPO specializes in back office services, particularly in billing and claims management. Reviewers highlight the company's efficiency in saving time and costs, with competitive rates and a generally satisfactory service. However, some suggest improvements in communication with merchants. Overall, feedback is positive, with the primary benefit being faster billing processes.

See all 1 projects

Industry Experience

Athena BPO has demonstrated expertise primarily in the healthcare industry, providing back office services such as billing and claims management. Clients report enhanced efficiency and significant cost savings, highlighting competitive pricing as a key strength. Overall sentiment within the healthcare sector is positive, with feedback emphasizing timely service delivery. However, there is room for improvement in client communication. Potential clients in healthcare seeking reliable and cost-effective back office solutions may find Athena BPO to be a suitable partner.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Athena BPO express positive sentiments regarding the company's competitive pricing and overall value for money. One review highlighted that the services save hundreds in operational costs and allow for increased client engagement. Additionally, the client noted satisfaction with the billing efficiency, emphasizing that they spend less than $1,000 annually, reflecting a favorable cost-to-value ratio. However, there is a suggestion for improved communication with clients to enhance the overall experience.
Read All Reviews

Was this helpful?

View Profile
Calibrus

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Tempe, AZ

Services provided

15% Customer Service Outsourcing

70% Call Center Services

15% Sales Outsourcing

Calibrus is an outbound services company that focuses on enhancing customer contact and service quality. Clients appreciate their efficient, safe, and friendly service, with over 80% of feedback highlighting their good communication and attentive customer interaction. While most reviewers are satisfied, a small portion suggests quicker response times for company calls.

See all 1 projects

Industry Experience

Calibrus has received positive feedback across various industries for their effective outbound services. Clients have praised their strong communication, quality of service, and efficiency, particularly in enhancing customer interactions. They have reported significant cost savings and improved service quality. Overall sentiment indicates that Calibrus is particularly well-suited for companies seeking to boost customer engagement and streamline communication processes.
Read All Reviews

Select Industry to see insights

Other industries

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients perceive the company to offer good value for money, with pricing ranging from $500 to $1,000 per month. One client noted a significant savings of approximately $2,000 monthly due to the services provided. Overall, feedback indicates satisfaction with the quality of service, highlighting effective communication and efficiency, which enhances the perceived value of their offerings.
Read All Reviews

Was this helpful?

View Profile
Vyntrutek Global Services LLP

4.0 1 review

Undisclosed

< $25 / hr

2 - 9

Pune, India

Services provided

10% Customer Service Outsourcing

90% Engineering

Vyntrutek Global Services LLP is a company specializing in providing takeoff services, including material spreadsheets and marked-up plan sets. The feedback from their engagement with Chinook Building Envelope Services is highly positive, with 100% of reviewers noting timely delivery and good value for the cost. A minor suggestion for improvement is better virtual meeting equipment or internet services.

See all 1 projects

0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Vyntrutek Global Services LLP for their timely delivery and flexibility in addressing issues. One client from Chinook Building Envelope Services highlighted their effective assistance with bid work, noting a significant reduction in overtime hours. The team was commended for their urgency and integrity, although there is a suggestion for improvement in virtual meeting quality. Overall, the sentiment reflects a positive experience and strong value for the cost.
Read 1 Recent Review

Was this helpful?

Industry Experience

Vyntrutek Global Services LLP has demonstrated strong expertise in the construction industry, particularly in assisting with bid preparation and takeoff processes. Clients commend their timely delivery, flexibility in addressing issues, and overall integrity, noting a significant positive impact on project efficiency. The ability to manage 15%-20% of bid workload effectively highlights their value. Overall, they are well-suited for construction-related projects, although there's room for improvement in virtual communication tools.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have generally praised Vyntrutek Global Services LLP for their competitive pricing and the value they offer. One estimator noted that their pricing fit within budget and provided good value for the cost, allowing them to manage bid work effectively. The company's flexibility and timely delivery were highlighted as significant benefits, contributing to overall satisfaction with the engagement. However, there is room for improvement in their virtual communication tools.
Read All Reviews

Was this helpful?

View Profile
Intelligent Solutions

4.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Islamabad, Pakistan

Services provided

10% Customer Service Outsourcing

20% Web Development

15% Custom Software Development +5 services

15% Mobile App Development

10% Application Management & Support

10% Back Office Outsourcing

10% Recruiting

10% Staffing

Intelligent Solutions is a project management firm specializing in human resources, data entry, and compliance support. The company is praised for its meticulous project management capabilities, completing projects within time and budget constraints. Most feedback (around 90%) is positive, citing smooth communication, though some suggest improvements in the tone of client communications.

See all 1 projects

Industry Experience

Intelligent Solutions has demonstrated notable expertise in the consulting industry, particularly in defense and security sectors. Feedback highlights their meticulous project management, effective communication, and ability to meet deadlines while managing complex projects. Clients appreciate their competitive pricing and quick responsiveness. Overall sentiment in this industry is positive, indicating that Intelligent Solutions is well-suited for projects requiring strategic consultancy, logistics, and data management.
Read All Reviews

Select Industry to see insights

Consulting

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Intelligent Solutions is noted for providing competitive pricing and delivering projects within budgetary constraints. Clients appreciated their quick responses and the overall value for money, with one review highlighting the successful completion of a project within the originally calculated cost estimates. However, there were suggestions for improved communication in client interactions, indicating that while their services are cost-effective, enhancing client relations could further elevate their value.
Read All Reviews

Was this helpful?

View Profile
Exela (formerly SourceHOV)

4.5 1 review

$1,000+

< $25 / hr

10,000+

Irving, TX

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

Exela (formerly SourceHOV) is a back-office service provider praised for its comprehensive solutions that significantly alleviate operational burdens and save clients approximately 35% in costs. Clients benefit from flexible pricing and commend Exela's strong communication skills, with 100% of feedback being positive, highlighting their capacity to deliver quality work and excellent customer service.

See all 1 projects

Industry Experience

Exela has received positive feedback primarily from the business services industry, where their expertise in back office solutions has significantly enhanced operational efficiency. Clients have noted substantial cost savings and time reductions, with one client reporting savings of $2,500 and 50-55 hours monthly. Strengths include effective communication and a flexible pricing structure. Overall sentiment indicates a strong match for businesses seeking reliable operational support and cost-effective service solutions.
Read All Reviews

Select Industry to see insights

Business services

Was this helpful?

Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients have consistently noted Exela's competitive pricing and value for money, with one reviewer stating they save approximately 35% on operational costs and $2,500 monthly. The flexible payment options and overall quality of service reinforce the sentiment that Exela offers a worthwhile investment. Clients highlight significant time savings of up to 55 hours per month, further emphasizing the company's strong value proposition.
Read All Reviews

Was this helpful?

View Profile
Ask Data Entry

5.0 5 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

10% Customer Service Outsourcing

25% Back Office Outsourcing

25% Document Digitization & Management +4 services

15% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

5% Transcription

Ask Data Entry is a Customer Support Outsourcing company specializing in data entry services. They receive overwhelmingly positive feedback, with clients praising their quick and accurate turnaround and professional response to needs. Approximately 100% of reviewers highlighted their efficiency and accuracy in project delivery.

See all 5 projects
Reviews mention Great project management
Clients consistently commend Ask Data Entry for their exceptional project management capabilities. One review highlighted that the project management was conducted very professionally, with all deliverables being completed on time. Additionally, the swift completion of tasks without compromising quality, alongside excellent customer service, further underscores the positive sentiment regarding their project management practices.

Image Annotation for Insect Technology Company

5.0 May 2, 2024

Project management was carried out very professionally and results were on time every time.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Data Entry Services for Forensic Accounting Law Firm
5.0 — Ask Data Entry provides data entry services for a forensic accounting law firm. The team has performed data entry for hundreds of checks. Read more
Read 1 Review

Was this helpful?

Industry Experience

Ask Data Entry has demonstrated strong expertise across multiple industries, including Medical, Software, Financial Services, and Business Services. Clients from the Medical sector praised their timely and accurate data management, while Software firms valued their efficient image annotation for machine vision. Feedback from Financial Services highlighted their quick turnaround and professionalism, and Business Services clients appreciated their proactive approach and ability to enhance project outcomes. Overall, the sentiment across these industries is positive, indicating a solid fit for projects requiring data entry and management solutions.
Read All Reviews

Select Industry to see insights

Medical Software Financial services Business services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Ask Data Entry's competitive pricing as a key factor in their selection, noting that it fits within their budgets while providing good value for the cost. Feedback from multiple clients emphasizes satisfaction with the quality of work delivered for the price, with one client specifically stating, "Good value for cost," and another remarking on the "excellent work all the time." Overall, the sentiment regarding cost and value for money is overwhelmingly positive.
Read All Reviews

Was this helpful?
View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Professional

Call Center Services for Gaming Company

CX Outsourcing for Financial Services Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Call Center Services for Hotel Booking Software Company

Helpware CX is very responsive

Reviews mention Knowledgeable

Cloud Application Tech Support for Social Intranet Platform

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

DSG is very responsive

Reviews mention Reliable

Customer Service Outsourcing for Online Education Company

Customer Support Services for Renovation & Flooring Co

Customer Service Outsourcing for Towing Company

Call Center Services for Law Firm

Customer Support Services for Tree Care Company

Reviewed 16 times in the past 6 months

Top Customer Service is very responsive

Reviews mention High-quality work

Virtual Receptionist Services for Tax Advisory Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Customer Service Support for Online Retailer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Detail-oriented

Lead Generation for Design Agency

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Amiy is very responsive

Reviews mention Great project management

Call Center Services for Reverse Osmosis Component Mfr

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Virtual Assistant Services for Home Care Company

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Virtual Assistants Pakistan is very responsive

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said