Top Customer Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Adaptable
Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company
5.0 Aug 17, 2023The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Call Center Services for Automotive Company
5.0 Jun 27, 2024What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.Was this helpful?
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read moreWas this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
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UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
Reviews mention Well-organized projects
Client feedback highlights Mindy Support's well-organized project management, characterized by a seamless onboarding process and timely deliverables. One executive assistant praised the efficiency and structure of the project, noting that communication was quick and clear, which contributed to a smooth experience. Overall, the sentiment is positive, with clients feeling supported and their needs promptly addressed, although there is a suggestion for improved training for staff.-
Customer Service Outsourcing for Home Technology Retailer
4.0 Nov 27, 2024The project management was well-organized. Deliverables were consistently provided on time, and my needs were addressed promptly. I especially appreciated the quick and clear communication from my contact person, which made the process smooth and efficient.
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1 of 3 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read moreWas this helpful?
Industry Experience
Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.Was this helpful?
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$1,000+< $25 / hr10 - 49Udaipur, India
Services provided
15% Customer Service Outsourcing25% Back Office Outsourcing15% Web Design +6 services10% Call Center Services10% Sales Outsourcing10% Search Engine Optimization5% Business Consulting5% Content Marketing5% Social Media MarketingSee all 2 projectsDatum Decipher Analytics Private Limited is an IT and technical back-office support company specializing in software maintenance, infrastructure monitoring, and QA testing. With 100% positive feedback, clients commend their proactive approach, adaptability, and effective project management. Reviewers particularly appreciate their foresight in suggesting improvements and their ability to integrate seamlessly with internal teams.
Industry Experience
Datum Decipher Analytics Private Limited has demonstrated expertise primarily in the financial services sector, particularly with fintech companies. Feedback highlights their strengths in IT support, QA testing, and infrastructure monitoring, showcasing a proactive approach that enhances operational efficiency. Clients appreciate their adaptability, clear communication, and ability to anticipate needs, resulting in improved backend stability and reduced post-release incidents. Overall, the sentiment is highly positive, suggesting their services are well-suited for businesses seeking reliable tech support in financial services.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
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Clients commend Datum Decipher Analytics for providing excellent value for money, with one CTO noting that their pricing fit the budget while delivering good ROI. The company is recognized for its comprehensive support and adaptability, which enhanced backend operations significantly. Overall sentiment reflects satisfaction with cost-effectiveness, as clients feel they received substantial benefits relative to their investment, although some suggest improvements in onsite support.Was this helpful?
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing10% Content Moderation ServicesSee all 1 projectsSyntax Global is a digital marketing company specializing in PPC and email marketing strategies. They are praised for their professionalism and responsiveness, achieving a 3x increase in website visitors and similar revenue growth. Their services require minimal client input, and 100% of the feedback highlights their effective project management and flexibility.
Industry Experience
Syntax Global has demonstrated strong capabilities in the IT Services industry, particularly in B2B outsourcing. Clients have praised their professionalism, responsiveness, and effectiveness in driving digital marketing strategies, resulting in significant increases in website traffic and revenue. Overall sentiment reflects confidence in Syntax Global's ability to deliver measurable outcomes with minimal client involvement, positioning them as a suitable partner for IT Services projects focused on growth and efficiency.
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IT ServicesWas this helpful?
Average Project Cost Breakdown
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Clients commend Syntax Global for delivering good value for cost, highlighting their professional and responsive team. One client noted the ease of collaboration, stating that Syntax Global required minimal input while achieving significant results, including a threefold increase in website visitors. Overall, the sentiment reflects satisfaction with the company's pricing relative to the quality of service provided.Was this helpful?
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UndisclosedUndisclosed10 - 49South Yarra, Australia
Services provided
10% Customer Service Outsourcing35% Recruitment Process Outsourcing15% Finance & Accounting Outsourcing (FAO) +4 services10% Back Office Outsourcing10% Business Consulting10% HR Outsourcing10% Sales OutsourcingSee all 2 projectsTeqnet Solutions is a finance and accounting outsourcing company that also provides data entry services. They are praised for their professionalism, tailored solutions, and innovative approaches, with 100% positive feedback emphasizing their efficiency, cost reduction, and client collaboration. Reviewers consistently commend their responsiveness and seamless service delivery.
Industry Experience
Teqnet Solutions has demonstrated expertise in the manufacturing industry, particularly in personal care manufacturing. Clients highlighted the company's strengths in talent acquisition, outsourced support, and cost reduction, with a focus on delivering tailored solutions and maintaining high responsiveness. Overall sentiment is highly positive, with clients noting increased efficiency and scalability as key outcomes. This indicates that Teqnet Solutions is a strong fit for businesses requiring support in finance, accounting, and operational enhancements.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
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Clients have expressed satisfaction with Teqnet Solutions' pricing, noting it fits their budget and represents good value for the cost. One client highlighted their ability to reduce costs while increasing efficiency, emphasizing that Teqnet's services contributed significantly to this outcome. Overall, the sentiment is positive, with clients appreciating the company's commitment to delivering tailored solutions and responsive service, further enhancing the perceived value of their offerings.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
15% Customer Service Outsourcing25% Sales Outsourcing15% Back Office Outsourcing +3 services15% HR Outsourcing15% Recruitment Process Outsourcing15% StaffingSee all 1 projectsUpsist Inc. is a Customer Support Outsourcing company specializing in comprehensive Customer Service BPO solutions. Their clients report a 300% revenue growth due to Upsist’s strategic involvement, with 100% of feedback highlighting their proactive project management and transformative impact on business operations. Reviewers consistently commend Upsist's ethical approach and seamless integration into client teams, with no negative feedback reported.
1 of 1 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Back-Office Outsourcing Services for Marketing Company
5.0 — Upsist Inc. provides ongoing sales and marketing support to a digital marketing agency. The team's tasks include managing the sales pipeline, performing data entry, creating content, and handling Read moreWas this helpful?
Industry Experience
Upsist Inc. has garnered positive feedback primarily in the Advertising & Marketing sector, where they have significantly impacted revenue growth and operational efficiency. Clients noted their expertise in managing sales pipelines and administrative tasks, leading to a reported 300% revenue increase. Their commitment to project management and client support has been praised, establishing them as a trusted partner. Overall, Upsist is well-suited for companies seeking transformative growth in digital marketing and sales operations.
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Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Upsist Inc. for delivering exceptional value for money, noting a transformative impact on their businesses. One client highlighted a remarkable 300% revenue growth, attributing this success to Upsist's proactive project management and strategic insights. The company's commitment to thorough onboarding and meticulous attention to detail has been praised, ensuring efficient execution from the outset. Overall, clients feel that Upsist functions as a genuine partner, providing quality services that exceed expectations and justify their investment.Was this helpful?
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$5,000+$25 - $49 / hr2 - 9Veliko Tarnovo, Bulgaria
Services provided
20% Customer Service Outsourcing30% Custom Software Development20% IT Staff Augmentation +3 services10% Enterprise App Modernization10% Mobile App Development10% Web DevelopmentSee all 1 projectsTremity is a Customer Support Outsourcing company that excels in customer service BPO and development services. They have significantly enhanced customer satisfaction ratings by 20% and increased development speed by 50%. The company is praised for its active partnership in both technical development and customer support, despite occasional attention to detail causing delays.
1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback on Tremity reveals a positive sentiment among clients, particularly highlighting their effective partnership in product development and customer support. A CEO praised Tremity for enhancing development speed by 50% and increasing customer satisfaction by 20%. Their proactive involvement in design and project management was noted, although minor delays due to attention to detail were mentioned as an area for improvement. Overall, clients appreciate Tremity's expertise and cultural alignment.Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Software Dev & Customer Support for Employee Engagement Co
5.0 — Tremity offers software development and customer support services for an employee engagement company. The team has converted the client's B2C web app into a B2B service and provides customer Read moreWas this helpful?
Industry Experience
Tremity has demonstrated expertise in the consumer products and services industry, particularly in enhancing product architecture and customer support for B2B applications. Feedback highlights their strong partnership approach, leading to significant increases in development speed (50%) and customer satisfaction (20%). Clients appreciate their project management and active involvement in the design process. Overall, Tremity is a suitable provider for companies seeking technical development and support in consumer-focused sectors.
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Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
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Clients have expressed satisfaction with Tremity's overall value for money, highlighting their competitive pricing and strong support. One CEO noted, 'They offered good value for the cost' while investing over $100,000 in their services. The partnership has reportedly increased development speed by 50% and customer satisfaction ratings by 20%, demonstrating a solid return on investment. Overall sentiment indicates that Tremity is viewed as a valuable partner despite minor areas for improvement.Was this helpful?
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Undisclosed$50 - $99 / hrFreelancerLondon
Services provided
20% Customer Service Outsourcing20% Accounting20% Finance & Accounting Outsourcing (FAO) +2 services20% Fractional CFO Services20% Sales OutsourcingSee all 1 projectsJamPot is a finance company offering bookkeeping services, noted for their reliable and timely project management. Their impressive service is highlighted by the positive client experience, although specific outcomes and areas for improvement were not detailed. This feedback suggests a generally positive perception of JamPot's services.
Industry Experience
JamPot has demonstrated expertise primarily in the eCommerce sector, providing valuable services such as bookkeeping for companies like GoodGood Giving. Feedback indicates a strong capability in managing financial tasks effectively, leading to positive outcomes in project delivery and client satisfaction. Overall sentiment in the eCommerce industry reflects confidence in JamPot's ability to meet clients' needs, suggesting a strong fit for businesses seeking financial and operational support.
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eCommerceWas this helpful?
Average Project Cost Breakdown
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Clients have expressed a positive sentiment regarding JamPot's cost-effectiveness, noting that their pricing aligns well with the value provided. One client specifically highlighted the affordability of their bookkeeping services, emphasizing that they received quality support for a reasonable rate. Overall, feedback indicates that clients feel they receive good value for their investment, reinforcing JamPot's reputation as a cost-efficient choice for financial services.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% HR Outsourcing +2 services20% Sales Outsourcing20% StaffingSee all 1 projectsR3source is a Customer Service BPO company lauded for its comprehensive outsourcing solutions, including front-end sales and customer service. They are recognized for reducing overhead by 80% and increasing revenue by 150%. Client reviews indicate a 100% satisfaction rate, highlighting their cultural alignment, value, and capacity to meet deadlines consistently.
0 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Back Office Outsourcing for Document Preparation Company
4.5 — R3source provides back-office outsourcing services for a document preparation company. The team handles the client's sales, processing, customer service, HR, recruitment, and marketing. Read moreWas this helpful?
Industry Experience
R3source has demonstrated expertise in the consumer products and services industry, specifically in document preparation for federal student loan borrowers. Feedback highlights their ability to significantly reduce overhead costs, streamline processes, and increase revenue, with an overall positive sentiment. Clients appreciate their transparent leadership and alignment with company values. This makes R3source a strong candidate for businesses seeking to enhance operational efficiency and improve customer service in similar sectors.
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Average Project Cost Breakdown
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Clients generally express a positive sentiment regarding R3source's cost and value for money. One client noted the 'good value for cost' and highlighted a significant reduction in overhead by 80% alongside a revenue increase of over 150%. The overall feedback indicates that R3source consistently meets expectations and delivers exceptional results, reinforcing their reputation as a cost-effective solution for clients seeking to scale their businesses.Was this helpful?
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
10% Customer Service Outsourcing50% Back Office Outsourcing25% Social Media Marketing +1 service15% Call Center ServicesSee all 7 projectsBewage Technologies is a Customer Service BPO company providing outsourced customer support solutions, including call center outsourcing and remote customer care. Reviews reflect a strong emphasis on responsiveness and project management excellence, with 100% of clients mentioning improvements in customer satisfaction metrics, response times, or conversion rates. The company is praised for value, alignment with client values, and proactive service enhancements.
Industry Experience
Bewage Technologies has demonstrated expertise across various industries, including Consumer Products, Financial Services, Information Technology, Retail, and Consulting. Clients commend their responsiveness, effective customer support, and ability to enhance operational efficiency. In Consumer Products, they improved conversion rates significantly. In Financial Services, they aided in scaling operations and delivering insightful analyses. Overall, the sentiment is highly positive, making Bewage Technologies a strong candidate for businesses seeking customer service solutions across these sectors.
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Retail Consumer Products Financial services Information technology ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Bewage Technologies' pricing, noting it fits their budgets and provides good value for the cost. One client emphasized, 'Pricing fit our budget' and 'Good value for cost,' reflecting a common sentiment across reviews. Additionally, clients appreciated the quality of service relative to the cost, with one stating, 'We’ve seen an incredibly high level of service,' further reinforcing the perception of value received.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing30% Call Center Services +2 services10% HR Outsourcing10% Sales OutsourcingSee all 2 projectsCall2Customers.ae is a customer service and administrative solutions company offering call management and back-office support services. Their reviews indicate high satisfaction rates, with 100% of reviewers praising their professionalism, responsiveness, and alignment with client values. Clients highlight their ability to enhance communication and operational efficiency, establishing Call2Customers.ae as a reliable and exceptional partner.
Industry Experience
Call2Customers.ae has demonstrated expertise primarily in the Sports and Recruitment industries. Clients in the Sports sector highlighted their ability to enhance fan engagement and streamline communication, resulting in increased satisfaction and attendance. In the Recruitment industry, feedback emphasized improved operational efficiency and data management, enabling teams to focus on core activities. Overall, sentiment across both industries is highly positive, showcasing Call2Customers.ae's strengths in communication, project management, and tailored solutions.
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Sports Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Call2Customers.ae has received positive feedback regarding their overall cost and value for money. Clients appreciated that their pricing fit within budget constraints while providing good value. For example, the President of Banaat FC highlighted that their budget considerations were met, and Kingston Stanley's Managing Director noted the good value for cost. Overall, clients expressed satisfaction with the services provided and the return on investment, indicating that Call2Customers.ae exceeded expectations in delivering quality outcomes at a reasonable price.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
20% Customer Service Outsourcing20% AI Agents20% Branding +2 services20% CRM Consulting and SI20% Generative AISee all 1 projectsExperoc is a Customer Support Outsourcing company specializing in managing online customer support services, including email and social media interactions. Feedback highlights their efficiency in project management and significant impact on client productivity and revenue, with over 60% productivity increase noted. Approximately 20% of reviews suggest improvement in analytics and basic plan features.
1 of 1 Customer Service Outsourcing reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support Services for AI Consulting Company
5.0 — Experoc provides customer support services for an AI consulting company. The team manages the client's email and social media support, handling service inquiries, bookings, descriptions, and minor Read moreWas this helpful?
Industry Experience
Experoc has demonstrated expertise particularly in the AI consulting and customer support sectors. Clients have praised their ability to improve productivity significantly, reporting a 63% increase in revenue due to effective management of customer inquiries. Their strengths lie in comprehensive handling of online support, allowing businesses to focus on core operations. Overall sentiment is positive, especially within startups seeking efficient customer service solutions while managing budget constraints.
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Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that Experoc offers exceptional value for money, particularly for startups. One client highlighted spending approximately $299 per month, resulting in a 60% increase in productivity and a near tripling of monthly revenue. The comprehensive service provided, which alleviates the need for additional tools and implementation concerns, was praised. However, there are suggestions for improvement in analytics and features on basic plans, indicating room for enhancement in their service offerings.Was this helpful?
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$1,000+< $25 / hr10 - 49Davao City, Philippines
Services provided
10% Customer Service Outsourcing30% Email Marketing15% Call Center Services +4 services14% Back Office Outsourcing11% Sales Outsourcing10% Content Marketing10% Social Media MarketingSee all 7 projectsKonnektors is a lead generation and sales process outsourcing firm with expertise in digital marketing and website development. The reviews highlight their effectiveness in delivering qualified leads, exceptional project management, and customer engagement. With 83% of reviews being positive, clients commend their data-driven strategies, professionalism, and commitment to achieving business objectives. However, some feedback suggests room for improvement in meeting initial commitments.
1 of 1 reviews is 5 starsLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, Konnektors has received positive feedback for their lead generation services, with clients noting the consistent delivery of qualified leads and accurate prospect data. A CEO from MailVcity LLC highlighted their professionalism and responsiveness, stating that the team was easy to work with and effectively supported outreach campaigns. Overall, clients express satisfaction with the results achieved, indicating that Konnektors is a reliable partner for digital marketing needs.Was this helpful?
Average Project Cost Breakdown
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Clients frequently commend Konnektors for their competitive pricing and the overall value they deliver. For instance, one client noted, 'Good value for cost,' while another emphasized that their 'pricing fit our budget' and resulted in an 'impressive conversion rate.' Overall sentiment reflects satisfaction with the cost-effectiveness of services, although there was one instance where expectations were not met, highlighting the importance of consistent delivery across projects.Was this helpful?
More responsive than most other service providers
Get in TouchKonnektors is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Undisclosed$25 - $49 / hr10 - 49Covina, CA
Services provided
10% Customer Service Outsourcing55% Business Continuity Management25% Business Consulting +1 service10% Ecommerce MarketingSee all 2 projectsEcomtek Ventures is an e-commerce strategy and marketplace management company specializing in optimizing product listings, store presence, and overall marketplace performance across platforms like Amazon and eBay. Reviews highlight their professional project management, tailored strategies, and proactive communication, with 100% of reviewers noting improved sales and visibility and expressing satisfaction with their responsive and reliable service.
Reviews mention Professional
Ecomtek Ventures has received overwhelmingly positive feedback regarding their professionalism. Clients noted clear communication, timely delivery, and a proactive approach to project management. One CEO emphasized their impressive understanding of marketplace e-commerce, stating that Ecomtek effectively optimized product listings and store strategies. Overall, the sentiment reflects satisfaction with their ability to address client needs and implement improvements, indicating a reliable partnership for long-term growth.-
E-Commerce Marketing for IT Hardware Company
5.0 Aug 13, 2026Ecomtek Ventures managed the project professionally, with clear communication and consistent follow-ups throughout the engagement. They delivered tasks on time, responded quickly to our needs, and were proactive in addressing feedback and making improvements to the Amazon and eBay stores. Overall, the process was smooth and well organized.
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Industry Experience
Ecomtek Ventures has demonstrated expertise primarily in the eCommerce sector, servicing clients in diverse industries, including online retail and IT hardware. Feedback highlights their strengths in marketplace management, product optimization, and strategic growth, showcasing a tailored approach to improving visibility and sales. Overall sentiment across industries is highly positive, with clients praising their proactive communication, reliability, and ability to deliver measurable results, making them a solid choice for businesses seeking eCommerce solutions.
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ElectricWas this helpful?
Average Project Cost Breakdown
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Ecomtek Ventures has received positive feedback regarding their pricing and value for money. Clients highlighted that their pricing fit within budget constraints while providing good value for the services rendered. One CEO noted, 'Good value for cost,' emphasizing their satisfaction with the overall investment. Another client echoed this sentiment, stating they were 'very satisfied' with the results, noting Ecomtek's ability to deliver quality outcomes at a competitive price, making them a reliable partner for eCommerce growth.Was this helpful?
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$1,000+< $25 / hr2 - 9
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +2 services20% HR Outsourcing20% Sales OutsourcingSee all 1 projectsNevora Smart Solutions is a data integration and reporting services company that excels in consolidating diverse data sources to enhance operational efficiency. The company is lauded for its professionalism, accuracy, and ability to consistently deliver on time, with 100% positive feedback highlighting improvements in reporting accuracy and operational strategy, resulting in a monthly savings of 213 hours on reporting tasks.
Industry Experience
Nevora Smart Solutions has demonstrated expertise in the Home Services industry, particularly through their work with Lush Lawn. Their strengths include data consolidation and reporting, which significantly enhance productivity and decision-making for clients. Feedback indicates a strong focus on professionalism, accurate deliveries, and a culture fit with client values. Overall, the sentiment is highly positive, suggesting that organizations in the Home Services sector, looking to improve operational efficiency and reporting accuracy, would benefit from partnering with them.
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Home ServicesWas this helpful?
Average Project Cost Breakdown
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Clients consistently highlight Nevora Smart Solutions' pricing as fitting their budgets while providing excellent value for money. One client noted that the company's services significantly reduced the time spent on manual data entry, leading to enhanced productivity and decision-making. Overall sentiment reflects satisfaction with the cost-effectiveness of their offerings, with clients appreciating both the affordability and the quality of service delivered.Was this helpful?
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UndisclosedUndisclosed50 - 249Charleston, SC
Services provided
15% Customer Service Outsourcing85% Call Center ServicesSee all 16 projectsCall Experts is a business process outsourcing company specializing in handling inbound calls and customer service. The company is praised for consistently meeting client goals and providing quality service, with approximately 100% of clients noting satisfaction with their expertise and time savings. Some clients suggest areas for improvement, such as increasing service offerings or enhancing call rates.
Industry Experience
Call Experts has demonstrated expertise across various industries including Retail, Automotive, Utilities, Information Technology, Telecommunications, Manufacturing, Financial Services, and Advertising & Marketing. Clients consistently highlight their strengths in providing quality customer service, effectively managing inbound calls, and generating time and cost savings. Overall sentiment is positive, particularly in Retail and Other Industries, where Call Experts is recognized for enhancing service quality and meeting operational goals.
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Retail Other industries Automotive Utilities Advertising & marketing Information technology Telecommunications Manufacturing Financial services IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Call Experts is perceived as offering good value for money, with clients noting that their monthly billing structure is manageable and cost-effective. One client mentioned they save approximately $300 and several hours each month by outsourcing, while another emphasized the significant savings in time and effort compared to hiring in-house staff. Overall, the sentiment is positive, with clients appreciating the quality of service relative to the costs incurred.Was this helpful?
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Las Vegas, Nevada (2) Livonia, Michigan (1) Atlanta, Georgia (1) Chattanooga, Tennessee (1) Leander, Texas (1) Sugar Land, Texas (1) Deerfield Beach, Florida (1) Hoboken, New Jersey (1) Old Bridge, New Jersey (1) Columbus, Ohio (1) Brea, California (1) Americus, Georgia (1) Arlington, Virginia (1) North Conway, New Hampshire (1)Was this helpful?
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$5,000+< $25 / hr10 - 49Mumbai, India
Services provided
10% Customer Service Outsourcing20% Back Office Outsourcing20% Other Digital Marketing +3 services20% Social Media Marketing20% Web Design10% Commercial Brokerage ServicesSee all 2 projectsProvirtualassistants is a virtual assistant company that offers services such as customer relationship management, email communication, online research, and daily administrative support. The feedback from their reviews is overwhelmingly positive, with clients praising their effectiveness, organization, and cost-efficiency. Notably, 100% of reviewers appreciated their reasonable rates and task management capabilities.
Reviews mention High-quality work
Clients commend Provirtualassistants for delivering high-quality work, highlighting their effectiveness and dedication. One client noted the team was 'very effective, hard-working, and kind,' while another emphasized their reasonable costs and impressive results, such as securing approximately ten client calls. Overall, the sentiment reflects strong satisfaction with the quality of service provided.-
CRM Services for Biotech Company
5.0 Jun 29, 2021They were very effective, hard-working, and kind. Cost-effective.
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Industry Experience
Provirtualassistants has received positive feedback from clients in the Chemicals & Biotechnology and Hospitality & Leisure industries. In the biotech sector, they demonstrated effective client outreach and coordination, leading to successful client interactions. In hospitality, their virtual assistants excelled in managing daily administrative tasks and generating leads. Overall, clients praised their responsiveness, organization, and cost-effectiveness, indicating that Provirtualassistants is a strong fit for organizations in these industries seeking reliable administrative support.
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Chemicals & Biotechnology Hospitality & leisureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Provirtualassistants for their reasonable pricing and cost-effective services. One finance director noted the firm's competitive rates while emphasizing their effectiveness and hard work. An events planner also highlighted the reasonable hourly rates and quality of service, stating that the team managed daily tasks efficiently. Overall, the sentiment reflects a strong satisfaction with the value received relative to the costs incurred.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
10% Customer Service Outsourcing30% Call Center Services25% Back Office Outsourcing +2 services25% Transcription10% Sales OutsourcingSee all 1 projectsXplore-Tech is a customer service outsourcing company specializing in handling high volumes of inbound calls. Based on the feedback, 100% of reviewers praised their swift responsiveness and excellent service. They have been consistently helping clients for decades, saving them approximately $50,000 monthly, with no suggested areas for improvement.
Industry Experience
Xplore-Tech has demonstrated expertise across various sectors, particularly in managing high-volume inbound call services. Clients from industries requiring effective customer engagement and communication have praised the company for its rapid response times and significant cost savings, averaging $50,000 monthly. The overall sentiment reflects strong satisfaction, with strengths in service provision, technology integration, and customer support. Organizations in need of reliable call handling solutions may find Xplore-Tech a suitable partner.
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Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Xplore-Tech's pricing structure, noting its yearly billing aligns well with their operational needs. One client highlighted significant savings of approximately $50,000 per month, emphasizing the company's value for money. Overall, the sentiment is positive, with clients appreciating the combination of competitive pricing and high-quality service, which has led to long-term partnerships since the mid-1990s.Was this helpful?
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$1,000+< $25 / hr250 - 999Johannesburg, South Africa
Services provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% E-Commerce Development +2 services10% Call Center Services10% Web DesignLaunched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
Read moreMore responsive than most other service providers
Get in TouchDSG is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$5,000+< $25 / hr2 - 9
Services provided
10% Customer Service Outsourcing90% Call Center ServicesSee all 8 projectsAnswerFone is an answering and reception services provider, excelling in customer interaction and administrative support. Reviews highlight their professional workflow and dedicated staff, with 100% of clients praising their communication and reliability. Notably, 85% of reviewers express satisfaction with AnswerFone's ability to streamline operations and enhance customer experience, making them a valuable partner for businesses seeking efficient call management solutions.
Reviews mention High-quality work
Clients have consistently praised AnswerFone for delivering high-quality work. One client noted that their service created the perception of having a receptionist present, enhancing client interactions. They also appreciated the detailed call summaries provided, which reflect effective communication. Overall, the sentiment is positive, emphasizing the value and professionalism of AnswerFone's services, with clients recommending it as a cost-effective alternative to hiring a full-time receptionist.-
Virtual Receptionist Services for Tax Advisory Firm
5.0 Sep 4, 2020The quality of work is good. I’ve had clients come into the office and ask where my receptionist is. My clients definitely have the perception that there’s a receptionist in my office, which is exactly what I wanted.
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Industry Experience
AnswerFone has demonstrated its expertise across various industries, including financial services, advertising, manufacturing, and blockchain, by providing reliable call answering and customer support. Clients have praised their professionalism, responsiveness, and ability to adapt to specific needs, effectively enhancing customer service and operational efficiency. Overall sentiment is positive, particularly within financial services and marketing, where their services are deemed valuable for lead qualification and customer engagement.
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Manufacturing Other Industry IT Services Advertising & marketing Financial services Wellness & FitnessWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with AnswerFone's pricing and value for money. One client noted, 'They also have the best pricing that I’ve found,' while another highlighted the service as a 'worthwhile service that provides a ton of value compared to having a receptionist in-office.' Overall, the sentiment reflects appreciation for flexible rates and the cost-effectiveness of outsourcing administrative tasks, making it an attractive option for businesses seeking affordable support.Was this helpful?
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$5,000+$25 - $49 / hr2 - 9
Services provided
10% Customer Service Outsourcing40% Direct Marketing30% Back Office Outsourcing +1 service20% Digital StrategySee all 1 projectsRetriever is a business development agency specializing in top-of-funnel activities such as prospecting and email outreach. Reviews highlight their exceptional attention to detail and process-oriented culture, resulting in significant pipeline growth and improved LinkedIn connections. With 100% of reviewers praising their communication and execution, Retriever is highly recommended for seamless collaboration and effective results.
Industry Experience
Retriever excels in the Information Technology sector, specifically within candidate marketing and sales enablement for the recruiting industry. Clients highlight their detail-oriented approach, effective communication, and impressive results, such as generating substantial opportunity pipelines. Overall sentiment is highly positive, indicating that Retriever is a strong fit for companies seeking dedicated business development support in technology-driven environments.
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Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with Retriever's pricing relative to the value delivered. One review highlighted the creation of a $500k ARR opportunity pipeline within three months, showcasing a significant return on investment. Additionally, the company's attention to detail and efficient communication were praised, reinforcing their cost-effectiveness. Overall, clients perceive Retriever as a high-value partner, particularly in terms of execution and minimal oversight required, justifying their investment.Was this helpful?
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$1,000+< $25 / hr10 - 49Sarajevo, Bosnia and Herzegovina
Services provided
30% Customer Service Outsourcing25% Email Marketing10% Back Office Outsourcing +5 services10% Call Center Services10% Sales Outsourcing5% Content Marketing5% Social Media Marketing5% Web DesignSee all 2 projectsEGA Connect is an IT support and consulting company known for providing comprehensive 24/7 support and technical expertise in software systems, notably for the cruise line industry. The overall feedback is positive, highlighting their flexibility and responsiveness, with 80% of the reviewers expressing satisfaction with their services. Some areas for improvement include communication efficiency.
Industry Experience
EGA Connect has demonstrated strong expertise in the IT Services industry, particularly in providing 24/7 technical support and consulting for cruise line photography systems. Clients praised their flexibility, responsiveness, and quality service, highlighting their ability to address technical challenges effectively. Overall sentiment is positive, indicating that EGA Connect is a suitable partner for businesses seeking reliable IT support, particularly within the cruise and photography sectors.
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IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
EGA Connect is perceived as providing excellent value for money, with clients noting their flexibility and responsiveness as key strengths. One client emphasized that 'you’ll get everything you pay for,' indicating satisfaction with the overall cost relative to the quality of service. While there were minor communication issues, the overall sentiment reflects a positive view of their pricing and the comprehensive support offered during engagements.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
30% Customer Service Outsourcing35% Back Office Outsourcing35% Call Center ServicesSee all 1 projectsInvispire Ecom Services Pvt Ltd is a Customer Support Outsourcing company providing solutions such as customer service support and vendor management for online retailers. With 100% of reviews highlighting improved response times and communication, clients commend their quick learning and responsiveness, though they note room for growth in product knowledge and decision-making for complex issues.
0 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Support for Online Retailer
4.5 — Invispire Ecom Services Pvt Ltd provides customer service support for an online retailer. The team works with vendors to manage customer orders and provide customer support. Read moreWas this helpful?
Industry Experience
Invispire Ecom Services Pvt Ltd has demonstrated expertise primarily in the eCommerce industry, providing effective customer service support for online retailers. Feedback highlights their strengths in improving response times and vendor communication, which alleviated pressure from sales teams. Overall sentiment reflects satisfaction with prompt delivery and adaptability, although there are suggestions for enhancing product knowledge and decision-making in complex situations. This provider is well-suited for eCommerce projects seeking reliable customer service solutions.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Invispire Ecom Services Pvt Ltd as providing good value for money, with timely delivery and effective customer service support. One client noted improved response times and communication, attributing these successes to the company's efficient project management. However, there were suggestions for further enhancement in product knowledge and decision-making capabilities, indicating a potential area for increased value in future engagements.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Badlapur, India
Services provided
10% Customer Service Outsourcing10% API Development10% Application Management & Support +7 services10% CRM Consulting and SI10% Custom Software Development10% E-Commerce Development10% Mobile & App Marketing10% Mobile App Development10% Web Design10% Web DevelopmentSee all 1 projectsSAP TECHNO SOLUTIONS is a web development company specializing in designing, developing, and deploying secure, scalable, and responsive websites. The reviews highlight their technical expertise, proactive project management, and commitment to quality, with approximately 90% of feedback being positive. Clients appreciate their professionalism and efficient communication, though suggestions include more frequent progress updates and post-launch optimization.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback for SAP TECHNO SOLUTIONS has been overwhelmingly positive. A recent review highlighted their technical expertise and proactive communication, noting the successful launch of a modern, responsive website that improved online presence and user engagement. Clients appreciated the timely project delivery and high-quality standards. Suggestions for improvement included more frequent updates and post-launch optimization recommendations, but overall satisfaction with their services remains high.Was this helpful?
Industry Experience
SAP TECHNO SOLUTIONS has demonstrated expertise primarily in the Information Technology industry, excelling in website design, development, and deployment. Clients commend their technical proficiency, proactive communication, and commitment to quality, resulting in improved online presence and user engagement. The overall sentiment is highly positive, with emphasis on their ability to deliver scalable and secure digital solutions. Potential clients looking for robust IT services, particularly in web development, will find SAP TECHNO SOLUTIONS to be a strong match.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with SAP TECHNO SOLUTIONS regarding their cost and value for money. One reviewer highlighted that the company's pricing fit within their budget while also providing good value. The project's successful outcomes, such as improved online presence and user engagement, further underscore the perceived value. Overall, feedback indicates that SAP TECHNO SOLUTIONS delivers quality services at competitive rates, enhancing client satisfaction and project success.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing20% HR Outsourcing +3 services20% Recruitment Process Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Web DevelopmentSee all 1 projectsCrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.
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$10,000+$25 - $49 / hr50 - 249Ahmedabad, India
Services provided
10% Customer Service Outsourcing50% Call Center Services10% Back Office Outsourcing +3 services10% Digital Strategy10% Finance & Accounting Outsourcing (FAO)10% Web DevelopmentSee all 5 projectsKey Carrier Management Service (Key-CMS) offers call center and website development services, catering to diverse business needs. The company is praised for its communication, project management, and ability to deliver projects on time. While 50% of reviewers appreciate their comprehensive solutions, some noted areas for improvement in data handling. Overall, Key-CMS maintains a positive reputation among clients.
Reviews mention High-quality work
Clients have consistently praised Key Carrier Management Service (Key-CMS) for their high-quality work and professionalism. One client highlighted that the team delivered projects with 'perfection' and met all requirements. Additionally, the company was described as a 'one-stop solution' for website development, including content creation and design. Overall, the sentiment reflects strong satisfaction with their deliverables and project management, indicating that Key-CMS is well-regarded for their quality of service.-
Website Dev for IT Services Company
5.0 Feb 7, 2022They have the best team to deliver projects with perfection and as per the requirement. I found everything perfect and no questions about their work quality, they are best.
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Industry Experience
Key Carrier Management Service (Key-CMS) has demonstrated expertise in the Manufacturing and IT Services industries. Clients in Manufacturing praised their effective project management and communication, noting successful outcomes in call center projects. In IT Services, they were recognized for delivering comprehensive website development solutions, including content creation, on time, with high quality. Overall, Key-CMS is well-regarded for their professionalism and ability to meet client expectations across these sectors.
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IT Services ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Key Carrier Management Service's pricing, noting it fits their budget while delivering good value. One client highlighted the company's ability to provide a comprehensive solution at a reasonable cost, contributing to overall project success. Another review emphasized that the team consistently delivered projects on time and maintained effective communication. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance between affordability and quality.Was this helpful?
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UndisclosedUndisclosed10 - 49Montrose, CO
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 1 projectsBest Connections Answering Services is a professional customer service company specializing in after-hours call handling and support. Reviewers consistently highlight their proactive approach, with 100% noting their ability to effectively manage FAQs and escalate urgent issues. Clients appreciate their high level of customization, professionalism, and communication, which makes them a true partner rather than just a service provider.
Industry Experience
Best Connections Answering Services has demonstrated strong expertise in the design industry, specifically providing after-hours call support for companies like Brooklyn Robot Foundry. Clients highlight their proactive communication, customization, and professionalism, noting their ability to serve as an extension of the client's business rather than merely an answering service. The overall sentiment is highly positive, indicating that they are a reliable partner for businesses seeking enhanced customer support solutions.
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DesignWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Best Connections Answering Services' exceptional value for money, noting their proactive approach and deep understanding of client needs. One client mentioned spending approximately $3,300 annually while appreciating the transparency in billing, including rolled-over minutes. The service exceeded expectations by acting as a backup customer support team rather than just a message-taking service. Overall, the feedback indicates strong satisfaction with the cost-effectiveness and quality of service provided.Was this helpful?
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$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
10% Customer Service Outsourcing20% Custom Software Development10% Advertising +6 services10% Call Center Services10% Email Marketing10% Marketing Strategy10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentSee all 2 projectsVirtual Assistants Pakistan is a Customer Service BPO specializing in outsourced customer support. With a 100% positive feedback rate, reviews highlight their professionalism, reliability, and effective communication. Clients commend their smooth onboarding process and noticeable impact on operations, making them a recommended choice for remote customer care solutions.
1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, clients have praised Virtual Assistants Pakistan for their smooth onboarding process and the professionalism of their virtual assistants. One client, the Founder of Agate Home Care, highlighted the assistant's reliability and effective communication, noting a positive impact on daily operations. Overall, the sentiment is highly favorable, with clients recommending their services for dependable virtual support, and no significant areas for improvement have been identified.Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Virtual Assistant Services for Home Care Company
5.0 — Virtual Assistants Pakistan provides virtual assistant services for a home care company. The team manages compliance for the client. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with the overall value provided by Virtual Assistance Pakistan, highlighting their professionalism and reliability. One client noted, 'Their service has made a noticeable positive impact on our day-to-day operations,' indicating a robust return on investment. Additionally, the smooth onboarding process and effective communication were frequently praised, suggesting that the company's pricing is justified by the quality of service delivered.Was this helpful?
More responsive than most other service providers
Get in TouchVirtual Assistants Pakistan is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr2 - 9Manhattan Beach, CA
Services provided
10% Customer Service Outsourcing20% AI Development20% Conversion Optimization +4 services20% Web Development10% Back Office Outsourcing10% Call Center Services10% Sales OutsourcingSee all 2 projects89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.
Industry Experience
89Bots.com has received positive feedback primarily in the software industry, particularly for chatbot development. Clients praised their modern vision, quick delivery, and effective communication. Their expertise lies in automating customer support processes, reducing the need for large support teams. This suggests they are well-suited for businesses seeking innovative solutions in technology and customer service automation.
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SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express high satisfaction with 89Bots.com regarding their cost-effectiveness and value for money. One client noted that developing chatbots in-house would have been more expensive, highlighting 89Bots' competitive pricing. Additionally, the quick delivery of a functional prototype within two weeks was appreciated, reinforcing the perception of good value. Overall, feedback indicates that clients found 89Bots to deliver quality services at reasonable prices, making them a favorable choice for chatbot development.Was this helpful?
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$1,000+< $25 / hr2 - 9
Services provided
10% Customer Service Outsourcing20% Call Center Services20% Content Writing Services +4 services20% Transcription10% Back Office Outsourcing10% Business Consulting10% Corporate Travel ManagementSee all 1 projectsProoffice Assist is a Customer Service Outsourcing company known for its exceptional administrative services, including phone answering and email response. All feedback highlights improved admin processes and top-notch administrators, with 100% of reviewers praising their communication and responsiveness.
1 of 1 Customer Service Outsourcing reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Back-Office Outsourcing & Call Svcs for Health Training Co
5.0 — A healthcare training company hired Prooffice Assist to provide back-office outsourcing and call center services. The team was responsible for various administrative services and streamlining daily Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding Prooffice Assist's pricing, noting that it fits within their budgets and offers good value for the cost. One client specifically highlighted that the company’s pricing was a decisive factor in their selection, alongside the alignment of company values. Overall, feedback indicates that clients feel they receive significant value for their investment, particularly in terms of improved administrative processes and responsive service.Was this helpful?
More responsive than most other service providers
Get in TouchProoffice Assist is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
10% Customer Service Outsourcing80% Sales Outsourcing10% Call Center ServicesSee all 3 projectsThe Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.
1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews for The Weaver Group highlight their effective recruitment strategies, achieving a 93% success rate in personnel deployment for a government project. Clients appreciate their alignment with company values and budget considerations. Notably, the team's proactive communication and detailed reporting were praised, although suggestions for improved objection handling were noted. Overall, sentiment is positive, reflecting satisfaction with The Weaver Group's professionalism and results-driven approach.Was this helpful?
Industry Experience
The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.Was this helpful?
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$1,000+< $25 / hr10 - 49Golem, Albania
Services provided
10% Customer Service Outsourcing50% Call Center Services15% Back Office Outsourcing +2 services15% Sales Outsourcing10% AI AgentsSee all 2 projectsDat Dat Solutions, a telecommunications infrastructure firm, has garnered exceptional reviews, with 100% of clients praising their ability to design and deploy cloud-based systems. They achieved a 99.98% network uptime and a 60% improvement in system reliability. Clients commend their exemplary project management and proactive, personalized approach to understanding business needs.
1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, reviews for Dat Dat Solutions reflect exceptional client satisfaction, highlighting a 99.98% network uptime and a 40% reduction in communication latency. Clients, such as Nova Echo AI, commend their exemplary project management and deep commitment to understanding business needs. The partnership has led to a 60% improvement in system reliability and a 35% increase in client satisfaction scores. Minor initial delays were noted, but overall sentiment is overwhelmingly positive regarding their professionalism and expertise.Was this helpful?
Industry Experience
Dat Dat Solutions has demonstrated extensive expertise in the telecommunications industry, particularly in building cloud-based infrastructures and optimizing network performance. Clients report significant improvements in system reliability, communication latency, and client satisfaction. The company’s strengths lie in their project management, proactive approach, and deep understanding of client needs. Overall sentiment is highly positive, indicating that organizations seeking telecommunications solutions would find a strong partner in Dat Dat Solutions.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise Dat Dat Solutions for their exceptional value relative to cost. One client noted a $20,000 investment led to outstanding results, including a 99.98% network uptime and a 35% increase in client satisfaction. The project management was highlighted as exemplary, with timely delivery and transparency. Overall, clients feel that the company's commitment to understanding their unique needs and providing high-quality solutions justifies the investment, making it a strategic decision with significant ROI.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999
Services provided
20% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services20% Call Center Services10% Email MarketingSee all 44 projectsAgain Again Agency is a professional lead generation company specializing in email marketing services. They have consistently exceeded client expectations, generating more leads than promised and delivering high-quality prospects. The agency is praised for its effective project management and client satisfaction, with 100% of reviewers noting their impressive results and responsiveness. No areas for improvement were mentioned across the reviews.
Reviews mention Reasonable pricing
Overall sentiment regarding Again Again Agency's pricing is highly positive across multiple reviews. Clients consistently noted the agency's reasonable pricing as a significant advantage. One client highlighted, 'Again Again offered a reasonable price for their work,' while another stated, 'Again Again Agency has reasonable prices, which is one of the advantages of working with them.' Additionally, a client mentioned, 'Again Again’s price is reasonable, and we appreciate that,' reinforcing the favorable perception of their cost-effectiveness.-
Email Marketing Services for Animation Company
5.0 Sep 11, 2023I recommend having an extensive conversation with Again Again Agency before starting the project because they can suggest the best package to benefit both of you. If you want a large number of leads, they can give you a discount for one of their higher-price packages.
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Lead Generation for Design Agency
5.0 Jul 11, 2023They stayed within the budget. We had planned to spend up to $3,000, and Again Again Agency met the limit, which was very affordable to us. We communicated through email, Filo, and Zoom meetings.
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Call Center & Lead Generation for Renewable Energy Company
5.0 Mar 10, 2023Again Again’s price is reasonable, and we appreciate that. That’s one of the reasons we’re still working with them.
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Digital Marketing for Digital Content Retailer
5.0 Feb 16, 2023We’ve worked with other agencies before, and their results weren’t as good as the ones Again Again Agency has achieved. More so, their prices were higher. We’ve found a lot of value in Again Again Agency’s work.
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Sales Outsourcing Team for Monetary Exchange Platform
5.0 Apr 17, 2023We initially thought the project would take 2–3 months, and they finished in one month. Moreover, they delivered within the budget. Again Again Agency offered a reasonable price for their work. We mainly communicated through Zoom meetings and emails.
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Industry Experience
Again Again Agency has demonstrated expertise across various industries, including media, finance, education, and design, providing lead generation and email marketing services. Clients report high satisfaction, noting significant lead conversions and responsiveness. In the media sector, they excelled in generating quality leads, while in financial services, their strategies resulted in substantial client growth. Overall, Again Again Agency is well-regarded for their effective outreach and tailored solutions, making them a suitable partner for businesses seeking to enhance lead generation in diverse fields.
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Financial services Other industries Media Design Software Transportation Education IT Services Healthcare Consulting Energy & natural resources Other Industry Advertising & marketing ConstructionWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Again Again Agency's competitive pricing and exceptional value for money. One reviewer noted a monthly investment of $3,000, resulting in over 10 leads generated, exceeding expectations. Another client reported a 400% ROI with a $5,000 investment, crediting the agency's effective lead generation. Overall, the sentiment is overwhelmingly positive, with many clients praising the agency for delivering quality results within budget and on time, reinforcing their reputation as a cost-effective solution in lead generation.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
40% Customer Service Outsourcing60% Call Center ServicesSee all 1 projectsInTouch is a professional inbound call service provider known for their 24-hour availability and accurate message-taking. The company is highly regarded for its responsive customer service and clear communication. Over 90% of the feedback highlights their reliability, with clients expressing satisfaction with their consistent performance over long-term engagements, such as 15 years.
Industry Experience
InTouch has demonstrated expertise primarily in the inbound services sector, effectively supporting various industries by ensuring no incoming calls are missed. Clients appreciate their 24-hour service and quick, accurate communication, which fosters reliability and customer satisfaction. Overall sentiment reflects strong trust and respect for their services, making them a suitable fit for businesses requiring dependable call handling, particularly in sectors that prioritize customer engagement.
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Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that InTouch offers a flat-rate pricing structure with additional charges for overages, providing clarity in billing. One client emphasized that while they do not save time or money, the service ensures that no calls are missed, underscoring the value of reliability. Overall, feedback indicates a positive sentiment regarding value for money, especially considering the company's longevity and consistent service quality over 15 years, with annual spending ranging from $1,000 to $4,999.Was this helpful?
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$1,000+< $25 / hr50 - 249Bengaluru, India
Services provided
10% Customer Service Outsourcing85% Back Office Outsourcing5% Other IT Consulting and SISee all 1 projectsROORA ML PRIVATE LIMITED is a Customer Service BPO specializing in outsourced customer support, documentation management, and logistics. With a 99.1% data accuracy rate and 95% customer query resolution within 24 hours, the company is noted for its reliability and cost-efficient solutions. All reviewers express satisfaction, highlighting their efficiency and competitive pricing.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & IT Consulting for Logistics Company
5.0 — ROORA ML PRIVATE LIMITED provided data entry and documentation management, customer support, and freight tracking support for a logistics company. They also process their invoice and provide billing Read moreWas this helpful?
Industry Experience
ROORA ML PRIVATE LIMITED has demonstrated significant expertise in the Logistics & Supply Chain industry, delivering exceptional results such as a 35% reduction in manual data processing time and a 99.1% accuracy rate in documentation. Clients report high satisfaction with their timely project management and support services, which include customer communication and performance analytics. Overall, the feedback indicates strong reliability and value, making them a suitable choice for logistics-focused projects.
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Logistics & Supply ChainWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend ROORA ML PRIVATE LIMITED for their competitive pricing, highlighting significant cost savings of 30-40% compared to in-house operations. The company is recognized for delivering high-quality services that align with budgetary constraints, offering excellent value for money. One client noted their impressive reliability and efficiency, consistently meeting deadlines while maintaining a strong commitment to quality, further solidifying their reputation as a cost-effective outsourcing partner.Was this helpful?
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$1,000+Undisclosed10 - 49
Services provided
10% Customer Service Outsourcing40% Sales Outsourcing15% Call Center Services +4 services10% Back Office Outsourcing10% Business Consulting10% Email Marketing5% CRM Consulting and SISee all 1 projectsMillion Dials Private Limited is a B2B sales development company specializing in lead generation, appointment setting, and business development. The company is highly regarded, with 100% positive feedback highlighting their ability to significantly increase booking and show-up rates. Clients particularly appreciate their timely delivery and exceptional communication, with no suggestions for improvement mentioned.
1 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent feedback for Million Dials Private Limited highlights strong client satisfaction, particularly in B2B lead generation and appointment setting. One client noted a 90% booking and show-up rate increase, attributing this success to effective communication and timely deliverables. The company’s alignment with client values and budget considerations were also praised. Overall, clients commend Million Dials for their quality results and ease of collaboration, with one expressing a desire for a long-term partnership.Was this helpful?
Industry Experience
Million Dials Private Limited has demonstrated strong expertise in the business services sector, particularly in B2B sales and lead generation. Clients praised their effective communication, timely delivery, and ability to significantly increase booking and show-up rates for meetings. The overall sentiment is highly positive, highlighting their alignment with client values and their impactful contributions to revenue growth. This indicates a solid fit for businesses seeking to enhance sales pipelines and client engagement.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently highlighted Million Dials Private Limited's competitive pricing and the strong value they provide for the cost. One client noted that the pricing fit their budget while also offering good value. The overall sentiment reflects satisfaction with the company's ability to deliver quality results, with clients achieving increased booking rates and successful lead generation at a reasonable cost.Was this helpful?
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$10,000+$50 - $99 / hr10 - 49Hyderabad, India
Services provided
10% Customer Service Outsourcing10% Call Center Services10% Corporate Training & Coaching +11 services10% Custom Software Development10% E-Commerce Development10% Mobile App Development10% UX/UI Design10% Web Design10% Web Development2% HR Consulting2% HR Outsourcing2% PEO/Employee Leasing2% Recruiting2% StaffingSee all 3 projectsCovent Informatics is a web solutions and PC solutions provider, renowned for developing systems like inventory, sales, purchase, and warehouse management. Client reviews highlight their cost-effectiveness and strong project management, with 100% of reviews emphasizing increased productivity and efficiency. Notably, there were no negative reviews, demonstrating overall client satisfaction.
Industry Experience
Covent Informatics has demonstrated expertise primarily in the Manufacturing industry, providing effective inventory and warehouse management systems. Clients have noted significant reductions in paperwork and improved productivity, with a reported efficiency increase of 12% monthly. The provider's commitment to timely project delivery and cost-effectiveness has garnered positive feedback. Overall, the sentiment is favorable, particularly for manufacturers seeking streamlined operations and reliable technical support.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Covent Informatics for their cost-effectiveness, noting that their services are approximately 40% less expensive than competitors. One client highlighted the significant value derived from their investment, as the implemented systems enhanced productivity and operational efficiency. Overall, feedback reflects a positive sentiment regarding the balance of cost and quality, with clients feeling they received substantial value for their expenditure.Was this helpful?
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$5,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
10% Customer Service Outsourcing15% E-Commerce Development10% Custom Software Development +8 services10% Enterprise App Modernization10% Mobile App Development10% Other Application Development10% Sales Outsourcing10% Web Development5% Application Management & Support5% BI & Big Data Consulting & SI5% Commercial DevelopmentSee all 1 projectsH&K Soft Company is a software development firm specializing in back-end engineering and full-stack projects, particularly in the online education sector. The reviews highlight a high level of client satisfaction, emphasizing their flexibility, strong communication skills, and commitment to project success, with approximately 100% positive feedback regarding their attitude and teamwork.
Industry Experience
H&K Soft Company has demonstrated expertise primarily in the Gaming and Education sectors, receiving positive feedback for their strong back-end development skills and flexibility in project delivery. Clients note their commitment to business goals and impressive communication. The overall sentiment indicates satisfaction with their contributions, enhancing project velocity by 20-30%. This provider is well-suited for clients in need of dedicated software engineering support in fast-paced environments.
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GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with H&K Soft Company's cost-effectiveness and value for money, noting a significant improvement in project velocity by 20-30%. One client highlighted their flexibility and commitment, stating the team treated the project with the care of a startup. While the current pricing structure is deemed appropriate, there are suggestions for future scalability to enhance service delivery. Overall, the sentiment reflects a positive view on the company's pricing relative to the quality of service provided.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing10% Cloud Consulting & SI10% Content Marketing +7 services10% Custom Software Development10% IT Strategy Consulting10% Mobile App Development10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentSee all 1 projectsHatchTechs UAE is a versatile technology development company specializing in interactive exhibit design and custom CRM solutions. With a 100% positive feedback rate, clients praise their timely delivery, effective communication, and ability to integrate technology seamlessly. Common themes include their impressive culture fit, value for cost, and capability to tailor solutions to specific project needs.
Industry Experience
HatchTechs UAE has demonstrated strong expertise in the education sector, specifically in developing interactive exhibits that enhance visitor engagement and learning experiences. Feedback highlights their effective communication, timely project management, and the successful fusion of technology with educational content. Clients commend their adaptability and value for cost, making them a suitable partner for educational initiatives. Overall sentiment in the education industry is positive, indicating HatchTechs UAE is well-equipped to deliver impactful solutions in this field.
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EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted HatchTechs UAE provides good value for cost, with one reviewer highlighting their selection due to a 'great culture fit' and 'good value for cost.' The project resulted in increased visitor engagement and positive feedback, indicating that clients feel the services rendered justify the expenses. Overall sentiment reflects satisfaction with the pricing relative to the quality and outcomes achieved.Was this helpful?
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$1,000+< $25 / hr2 - 9
Services provided
100% Customer Service OutsourcingSee all 2 projectsSupporthero is a back-office service provider specializing in order and email management, administrative tasks, and medical billing. Their services have been positively reviewed, with clients praising their affordability, efficiency, and 24/7 availability. Approximately 100% of reviewers commend their pricing and ease of use, emphasizing significant cost savings and enhanced operational efficiency.
Reviews mention Reasonable pricing
Clients express a strong sentiment regarding Supporthero's reasonable pricing. One review highlights a monthly fee of $99 for a medium plan, noting significant savings of around $2,000 monthly. Another client emphasizes the efficiency and good costs associated with the services, stating they save over $20,000 monthly. Overall, feedback indicates that Supporthero offers competitive pricing while delivering valuable back office solutions.-
Consumer Products Company Medical Billing
4.0 Aug 18, 2017Saves us a lot of money, is very easy to use, has very good prices, and is 24/7 for the client. The prices and the platform.
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IT Company HR Online Customer Support
5.0 Aug 12, 2017They are efficient and at have good costs. We spend $10,000 to $49,999 annually with this service provider.
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Industry Experience
Supporthero has demonstrated expertise in the back office service sector across various industries, notably in 'Other Industries' and 'Human Resources'. Clients have praised their efficiency and cost-effectiveness, with reported savings of up to $20,000 monthly. The provider is recognized for their comprehensive service, user-friendly platform, and strong client communication. Overall sentiment is highly positive, indicating a strong fit for businesses seeking to optimize operations and reduce costs in these sectors.
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Other industries Human ResourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients praise Supporthero for its excellent value for money, highlighting a pricing structure that includes plans as low as $99 per month. One client noted savings of approximately $2,000 monthly, while another reported saving over $20,000 and more than 100 hours of labor each month. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and efficiency of the services provided.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
75% Customer Service Outsourcing25% Sales OutsourcingSee all 1 projectsOctachat is a back-office service provider, delivering cost-effective solutions for software-related needs such as debugging and troubleshooting. Their reviews highlight a 100% positive feedback rate, emphasizing their professionalism and ability to deliver quality work swiftly. Clients appreciate their great products and strong team, with no areas identified for improvement.
Industry Experience
Octachat has demonstrated strong capabilities in the financial services industry, delivering effective back office solutions that enhance operational efficiency. Clients appreciate their professional communication, quality of work, and the ability to save time and costs. The overall sentiment highlights Octachat's reliability and expertise, making them a suitable partner for projects in financial services, where they have consistently provided value and positive results.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Octachat as providing excellent value for money, with feedback indicating that their flat-rate pricing structure is cost-effective. One client noted a savings of approximately 10 hours monthly, emphasizing the avoidance of debugging and troubleshooting costs. Overall, the sentiment reflects satisfaction with the quality of service relative to the investment, with no significant areas for improvement identified.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Culver City, CA
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingSee all 1 projectsGeBBS Healthcare Solutions is a company specializing in outsourcing healthcare-related tasks such as data entry, medical coding, and accounts receivable follow-up. Reviews highlight their quick turnaround times, accuracy, and responsiveness, with 100% of reviews mentioning their effectiveness in reducing errors. However, transparency about employee changes could be improved. Overall, despite some challenges, GeBBS received positive feedback for their competitive pricing and responsiveness.
Industry Experience
GeBBS Healthcare Solutions has demonstrated expertise primarily in the healthcare sector, specifically in revenue cycle management for medical practices, hospitals, and anesthesia groups. Clients have praised their responsiveness, fast turnaround times, and accuracy in medical coding and billing processes. Overall sentiment is positive, highlighting their ability to adapt and collaborate effectively, though some feedback suggests a need for clearer communication regarding staff changes. This makes them a strong contender for healthcare-related projects requiring reliable outsourcing solutions.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive GeBBS Healthcare Solutions as offering competitive pricing and good value for money. One client noted they chose GeBBS due to their competitive prices and the qualification of their staff. They invested approximately $17,000 monthly and appreciated the quick turnaround times and accuracy of work. However, there were concerns about transparency regarding staff changes, indicating a need for improved communication on employee assignments. Overall, the sentiment reflects satisfaction with the cost relative to the quality delivered.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 1 projectsMellon Group of Companies is a service provider specializing in client onboarding programs, particularly for financial solutions like credit cards and loans. Reviews indicate a high satisfaction rate, with 100% positive feedback highlighting their effective communication and timely project delivery, which resulted in achieving target metrics such as an 80% contact rate.
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$5,000+Undisclosed50 - 249Medellín, Colombia
Services provided
10% Customer Service Outsourcing35% UX/UI Design35% Web Design +2 services10% Back Office Outsourcing10% Business ConsultingSee all 1 projectsXperience design is a service design company specializing in comprehensive customer experience solutions, including UX and UI design. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their innovative approach and customer-first methodology. Clients appreciate their integration into agile workflows and commitment to product certification and validation.
Industry Experience
Xperience has demonstrated expertise in the financial services industry, particularly in customer experience design, UX, and UI. Their collaborative approach and focus on customer needs have garnered positive feedback, highlighting their ability to innovate and integrate seamlessly with client teams. The overall sentiment from this sector is highly favorable, indicating that potential clients in financial services can expect reliable, effective design solutions tailored to complex business requirements.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express high satisfaction with Xperience's overall cost and value for money. One reviewer highlighted their comprehensive approach, stating that Xperience's expertise in design, from concept to UI, justifies the investment. Another noted the integration of Xperience into their team, emphasizing the effective collaboration and deliverables provided. Overall, feedback indicates that clients feel the services rendered align well with their financial expectations and project needs, reinforcing a positive sentiment towards the company's pricing structure.Was this helpful?
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$1,000+< $25 / hr50 - 249Rutherford, NJ
Services provided
10% Customer Service Outsourcing10% AI Development10% Accounting +7 services10% Back Office Outsourcing10% Call Center Services10% Custom Software Development10% Finance & Accounting Outsourcing (FAO)10% Pay Per Click10% Search Engine Optimization10% Web DevelopmentSee all 1 projectsRemote Resource LLC is a digital marketing agency focusing on enhancing online presence and brand awareness through targeted social media campaigns. They have received exclusively positive feedback, with clients praising their effective project management, timely delivery, and quick response to inquiries, resulting in increased sales, traffic, and customer engagement.
Industry Experience
Remote Resource LLC has demonstrated expertise primarily in the Consumer Products industry, specifically with a focus on pet accessories. Feedback highlights their strengths in enhancing online presence, brand awareness, and customer engagement through targeted social media marketing. Clients have noted significant sales increases and commendable project management, with timely deliverables and responsive communication. Overall, sentiment is positive, indicating Remote Resource LLC is well-suited for projects within the consumer products sector.
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Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Remote Resource LLC offers competitive pricing, with one review specifically highlighting that the pricing fit their budget and provided good value for the cost. The overall sentiment reflects satisfaction with the company's cost-effectiveness, as evidenced by successful project outcomes and timely deliverables, indicating a strong return on investment for clients.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
25% Customer Service Outsourcing50% Back Office Outsourcing25% Sales OutsourcingSee all 2 projectsSuper Virtuals is a virtual assistance service provider offering support in data management and related administrative tasks. Reviews indicate mixed feedback, with 50% of clients praising their responsive management and skilled assistants, while the other 50% highlight failures in delivering promised outcomes and services. Potential clients should consider their specific needs and project complexity when engaging with Super Virtuals.
Reviews mention Unique expertise
Super Virtuals has received positive feedback regarding their unique expertise, particularly in data management and virtual assistant services. A client highlighted the effectiveness of their management team, noting their responsiveness and support, which significantly improved the client's data organization challenges. The client emphasized the skill of the virtual assistant provided, stating, "we no longer are experiencing the same problem" with data management. Overall, the sentiment reflects satisfaction with Super Virtuals' specialized capabilities and support structure.-
HR Services for Nonprofit Organization
5.0 Jul 10, 2022Our usual problem when running a nonprofit is data management. We have so much data coming in that it becomes too much to handle and organize. Having had an assistant from Super Virtuals who is really good and skilled in such data and spreadsheet work, we no longer are experiencing the same problem.
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Industry Experience
Super Virtuals demonstrates expertise primarily in the nonprofit sector, with positive feedback highlighting their effective virtual assistant support for data management. Clients appreciate the responsiveness of their management team. However, some engagements, particularly around grant writing, received negative feedback due to unmet deliverables and communication issues. Overall, their strengths lie in providing skilled virtual assistance and management support, making them a suitable partner for organizations focused on data-oriented tasks within the nonprofit industry.
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Non-profit NonprofitWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Super Virtuals' cost and value for money is mixed. While one client praised the support and responsiveness of their management team, suggesting good value, another expressed dissatisfaction, stating they received no measurable outcomes for the $3,500 paid and experienced delays in service delivery. The latter client noted a lack of responsiveness and delivery of promised results, indicating a potential need for better alignment of pricing with service complexity.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
15% Customer Service Outsourcing80% Call Center Services5% Back Office OutsourcingSee all 15 projectsVicky Virtual is a virtual receptionist service company that provides call handling, appointment scheduling, and administrative support. The overall feedback is predominantly positive, with approximately 80% of reviews highlighting their professionalism, responsiveness, and excellent customer service. Many clients appreciate their ability to manage high call volumes efficiently and the positive impact on their business growth, although a few noted issues with service consistency and platform changes.
Reviews mention Easy to work with
Clients consistently describe Vicky Virtual as easy to work with, highlighting their effective communication and professionalism. One client noted, "Communicating with their team was easy," and another remarked on their flexibility and clear communication throughout the process. Their responsiveness to issues and ability to integrate seamlessly into existing workflows were frequently praised, with one client stating, "They made working with them very easy." Overall, the sentiment reflects a high level of satisfaction with their collaborative approach.-
Call Center Services for Painting Company
5.0 May 13, 2019They made working with them very easy. They communicated clearly with us during the entire process. That means they didn’t get frustrated, they asked all the necessary questions to deliver the best product.
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Substitute Admin Staff for Subscription Service
5.0 May 14, 2019Communicating with their team was easy. Vicky Virtual handled our customers like I was personally on the phone with each one of them. Their customer service was amazing. They handled any issue that came up right away.
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Call Center Services for Cleaning Company
5.0 May 13, 2019It was quite simple. I was amazed by the simplicity of it all. I expected to download a bunch of apps or buy fancy equipment for this to work, but it was easy. If I ever need a similar service again, I won't need to search for someone to handle my calls. I still keep in touch with the owner.
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Industry Experience
Vicky Virtual has received positive feedback across various industries including Legal, Advertising & Marketing, Telecommunications, Financial Services, and Arts & Entertainment. In the Legal sector, clients appreciate their call handling and message management, noting improved customer interactions. The Advertising & Marketing industry highlights their effectiveness in converting leads into appointments. Telecommunications reviews indicate a need for consistent service, while clients in Financial Services and Retail commend their prompt communication and professionalism. Overall, Vicky Virtual's strengths lie in their reliable call handling and customer service across these diverse industries.
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Financial services Other Industry Information technology Healthcare Retail Arts, entertainment & music Advertising & marketing Telecommunications LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Vicky Virtual as a cost-effective solution, with many noting that their pricing fits within budget constraints while delivering good value for money. For instance, one client highlighted that each call costs less than $1, while another emphasized how the service paid for itself through increased bookings. However, some reviews expressed dissatisfaction with service consistency, particularly regarding call handling, which could affect overall value perception.Was this helpful?
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Brooklyn, New York (2) Elysian Fields, Texas (2) Albany, New York (1) Chicago, Illinois (1) Richfield, Minnesota (1) Clifton, New Jersey (1) Lake Charles, Louisiana (1) Des Moines, Iowa (1) Laguna Hills, California (1) Portland, Oregon (1) Seattle, Washington (1) Boardman, Oregon (1) Laurel, Maryland (1)Was this helpful?
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$1,000+< $25 / hr2 - 9Rio de Janeiro, Brazil
Services provided
20% Customer Service Outsourcing20% Sales Outsourcing20% Translation +4 services10% Back Office Outsourcing10% Digital Strategy10% Email Marketing10% Social Media MarketingSee all 5 projectsTechsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.
Industry Experience
Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.Was this helpful?
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$50,000+Undisclosed1,000 - 9,999San Diego, CA
Services provided
45% Customer Service Outsourcing45% Call Center Services5% Back Office Outsourcing +1 service5% Sales OutsourcingRedial BPO Call Center is a call center located in San Diego, California and Tijuana, Mexico. Their services include Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchRedial BPO Call Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr50 - 249West Chester, OH
Services provided
59% Customer Service Outsourcing26% Back Office Outsourcing15% StaffingSee all 3 projectsSrisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.
Reviews mention Professional
Clients have consistently described Srisys Inc as professional and organized in their approach to customer support. One review highlighted their 'comfortable appearance' and daily professionalism, while another noted their 'discreet and informed' service. Although there were mentions of slight delays in response times, the overall sentiment reflects reliability and a commitment to maintaining a positive company reputation. Clients appreciate the time savings provided, indicating a strong alignment with their needs.-
Customer Support Services for IT Company
3.5 Nov 2, 2017They have a comfortable appearance to them and are professional on a daily basis. They're discreet and informed.
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Industry Experience
Srisys Inc has garnered favorable feedback across the Information Technology and Healthcare industries. Clients highlight their strengths in customer service, cost efficiency, and the ability to manage high volumes of inbound calls. In IT, they are noted for responsiveness and quality support, while in healthcare, they provide effective back-office solutions that alleviate staff burdens. Overall, Srisys Inc is well-regarded for enhancing operational efficiency and maintaining professionalism in service delivery.
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Healthcare Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of Srisys Inc generally perceive their pricing as fair and reflective of the value provided. For instance, one client noted they save over $100 monthly, while another mentioned significant savings of thousands of dollars. The feedback indicates satisfaction with the cost-effectiveness of the services, although some clients suggested that additional services at lower prices could enhance value. Overall, the sentiment is positive regarding cost and value for money.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
35% Customer Service Outsourcing50% Call Center Services15% Back Office OutsourcingSee all 2 projectsProComm is a company specializing in inbound call services, helping businesses manage high call volumes and efficiently schedule appointments. The overall feedback for ProComm is overwhelmingly positive, with nearly all reviews highlighting their strong communication skills and professionalism. Clients particularly appreciate their ability to save time and money, with reported savings ranging from $500 to $1,500 monthly.
Reviews mention Efficient
The reviews reflect a highly positive sentiment regarding the company's efficiency. Clients noted that the service provider significantly enhances operational efficiency, with one stating, 'They help with efficiency.' Additionally, the service has exceeded expectations in customer service and communication, leading to substantial time savings and improved customer experience. Overall, the feedback indicates strong satisfaction with the efficiency of the services provided.-
Scheduling & Answering Assistance for Telecommunications Firm
5.0 Nov 2, 2017They help with efficiency. Their employees have strong communication skills. I can’t think of anything.
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Industry Experience
ProComm has demonstrated expertise in the telecommunications and other industries, particularly in providing inbound call services. Clients underscore their strengths in strong communication skills, professionalism, and efficiency, with feedback highlighting significant time and cost savings. The overall sentiment is positive, indicating that ProComm effectively addresses high call volumes, enhances customer service, and maximizes staff utilization. This provider is well-suited for organizations seeking to improve their inbound services and customer interactions.
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Telecommunications Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
ProComm's pricing structure varies, with clients noting both hourly rates and annual commitments. Overall, clients perceive a strong value for their investment, citing monthly savings of $500 to $1,500 and significant time savings. One client highlighted the need for cost improvement, yet satisfaction with service quality remains high. The general sentiment indicates that ProComm provides good value for money, effectively enhancing operational efficiency while meeting customer service needs.Was this helpful?
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$250,000+$300+ / hr250 - 999Wrocław, Poland
Services provided
25% Customer Service Outsourcing25% Ecommerce Marketing25% IT Strategy Consulting +2 services15% AI Development10% AI ConsultingHeadquartered in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.1/40.018.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.5/40.019/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.