Name: EGA Connect
Address: Josipa Stadlera 6, Sarajevo, Bosnia and Herzegovina, FSA, 71000, BA
Telephone: 0038761699599
Price range: < $25
Rating: 4.8

Excellence, Client Focus, Integrity, Commitment.

EGA connect was founded by industry professionals with a track record in cloud-based contact center outsourcing with global workforce.

The company provides omnichannel customer support in multiple languages with industry professionals and the latest technology available.

Headquartered in Sarajevo Bosnia & Herzegovina with operations in Europe, North America and Asia to cover all time zones.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
10 - 49
Locations
Sarajevo, Bosnia and Herzegovina
Year founded
Founded 2016

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

Most Common Project Size

Confidential based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

4.8

Quality

4.5 /5
Schedule

4.5 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 2 Reviews

EGA Connect Reviews

Submit a Review

Other IT Consulting and SI
Confidential
Aug. 2016 - Apr. 2020

4.5

Quality: 4.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

“They put the client at ease with their knowledge, skills, and quality service.”

Oct 21, 2020

Former Photography Services Consultant, Cruise Line

Anonymous

Other industries
Fort Lauderdale, Florida
1-10 Employees
Phone Interview
Verified

EGA Connect provided IT support and consulting services for a cruise line. They handled maintenance and troubleshooting efforts for the partner's software as well as provided 24/7 on-call support.

The partner and their client were satisfied with the excellent services and overall engagement. EGA Connect was consistently available and responsive. Their team worked in a quick turnaround and resolved all issues that arose. Flexibility and accommodation are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the former photography services consultant for a cruise line.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EGA Connect?

Part of my consulting services included technical support for the software. We needed someone to provide that support.

SOLUTION

What was the scope of their involvement?

EGA Connect provided consulting services and 24/7 IT support. They used Centric Software for the entire system. The ship photographers take pictures every day. Those photos go through the software to be processed and printed on the lab’s machine. Guests can purchase the pictures as prints or digitally.

What is the team composition?

We worked with one person directly.

How did you come to work with EGA Connect?

I had worked with them previously, so I recommended them to the cruise line.

What is the status of this engagement?

We worked together from August 2016–April 2020. The engagement ended due to COVID-19.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service. The cruise line was very satisfied with the engagement.

How did EGA Connect perform from a project management standpoint?

They were always available and responsive.

What did you find most impressive about them?

They put the client at ease with their knowledge, skills, and quality service. We appreciated the quickness with which they responded to technical issues that came up.

Are there any areas they could improve?

They could improve on communication. There were times when we had to ask more than once to get an issue resolved.

Do you have any advice for potential customers?

They have a good system; you’ll get everything you pay for.

RATINGS

4.5

Application Management & Support
Confidential
Jan. 2017 - Mar. 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to resolve all issues within the allotted timeframe is amazing."

Nov 23, 2020

Operations Manager, Hospitality & Travel

Anonymous

Hospitality & leisure
United Kingdom
10,001+ Employees
Online Review

EGA Connect provided software and hardware system technical support for hospitality and travel based retail business.

EGA Connect successfully provided 24/7 remote technical support for the client. The client is happy with the collaboration and they noted that all goals were achieved.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Operations Manager for a hospitality and travel based retail business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EGA Connect?

Remote and in person service visits for technical support.

What were your goals for this project?

Prevent service interruptions, reduce maintenance time and costs, staff training and support.

SOLUTION

How did you select EGA Connect?

Personal recommendations

Describe the project in detail.

24/7 remote email support, plus telephone and in person support for department staff when issues occur with hardware/software systems.

What was the team composition?

Project Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Very successful and happy relationship, all goals achieved.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive about this company?

Their ability to resolve all issues within the allotted timeframe is amazing.

Are there any areas for improvement?

None.

RATINGS

5.0

"Great business partner"

Showing 1-2 of 2 Reviews

Locations (1)

Josipa Stadlera 6 Sarajevo, Bosnia and Herzegovina 71000

10 - 15

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EGA Connect

Excellence, Client Focus, Integrity, Commitment.

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EGA Connect Reviews

IT Support & Consulting for Cruise Line

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Technical Support for Hospitality & Travel

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (1)

EGA Connect

Excellence, Client Focus, Integrity, Commitment.

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EGA Connect Reviews

IT Support & Consulting for Cruise Line

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Technical Support for Hospitality & Travel

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (1)

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