Name: Virtual Assist USA
Address: 6101 Penn Avenue, PA, Pittsburgh, United States, PA, 15206, US
Telephone: 412-953-5486
Price range: $25 - $49
Rating: 4.7

Providing Assistance Virtually

Virtual Assist USA, an all-American team of Virtual Assistants, provides all the benefits of an in-house staff and support team, for a fraction of the costs. Our experts are easy to work with and reliable, and our unique system ensures that you receive and pay for only the services requested. Our 100s of services include: Administrative, Marketing, Web, Graphic Design, Social Media, Search Engine Optimization and more. We offer immediate access to your personal VA for one affordable hourly rate. Virtual Assistants are dedicated to helping businesses grow and meet their potential. A Virtual Assistant team can offer you and your company the professional support that is necessary for success. Our skills complement your dreams and together, we become a powerful team.

Min project size
Undisclosed
Hourly rate
$25 - $49 / hr
Employees
10 - 49
Locations
Pittsburgh, PA
Year founded
Founded 2008

Service Lines

Back Office Outsourcing: 40%
Customer Service Outsourcing: 15%
Call Center Services: 5%
Content Marketing: 5%
Content Writing Services: 5%
Market Research: 5%
Marketing Strategy: 5%
Social Media Marketing: 5%
Transcription: 5%
Translation: 5%
Web Design: 5%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 63%
Writing & Content Creation Outsourcing: 19%
Data Entry & Processing: 18%

Customer Service Outsourcing

Chat Support Services: 100%

Industries

Business services: 25%
Consumer products & services: 20%
Financial services: 10%
Information technology: 10%
Medical: 10%
Non-profit: 10%
Real estate: 10%
Retail: 5%

Clients

Small Business (<$10M): 70%
Midmarket ($10M - $1B): 25%
Enterprise (>$1B): 5%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.7 /5

What Clients Have Said

Virtual Assist USA offers competitive pricing, with clients reporting costs ranging from $5,000 to over $199,999 annually. Their billing is typically hourly or bi-monthly, providing good value for services that save clients significant time and money.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 5 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Back Office Services Packages

starting at $815/total

Virtual Assist USA Review Insights

Overall Review Rating

4.7

Quality 4.6
Schedule 4.6
Cost 4.7
Willing to Refer 4.7

Top Mentions

Review Highlights

Proactive and Efficient Team

The team at Virtual Assist USA is recognized for its proactive approach and efficiency, consistently providing quality work and maintaining strong client relationships.
Cost-Effective Solutions

Many clients highlight the cost-effectiveness of Virtual Assist USA’s services, which allows businesses to delegate less desirable tasks affordably, freeing up resources for other priorities.
Effective Translation Services

The company provides reliable Spanish and Chinese translation services, utilizing modern technologies to ensure quick and secure delivery, impressing clients with their pricing and speed.
Efficient Project Management

Virtual Assist USA is praised for delivering projects on time or even ahead of schedule. Their effective communication through virtual meetings, emails, and messaging apps is noted as a strong point.
No Areas for Improvement Noted

Clients consistently report satisfaction with Virtual Assist USA’s services, with no significant areas for improvement mentioned across multiple reviews.

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Virtual Assist USA Reviews

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Back Office Outsourcing Customer Service Outsourcing
Email Support Services Data Entry & Processing Virtual Assistant Phone Support Services
$50,000 to $199,999
Sep. 2012 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I love the owner."

Sep 10, 2026

President, Business Coaching Company

Ella Notter

Business services
New York City, New York
1-10 Employees
Online Review
Verified

Virtual Assist USA provides administrative support for a business coaching company. The team provides list building and CRM update services. They also handle scheduling, email management, and more.

Virtual Assist USA's work has resulted in more clients booked, improved customer satisfaction, and an easier experience for client. The team delivers on time and even early. The client also praises the team's flexibility.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a business coaching company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtual Assist USA?

We needed help with administrative support for coaching, customer service, research, and calls.

SOLUTION

What was the scope of their involvement?

Virtual Assist USA provides list building and CRM update services. The team also handles scheduling, email management, and document preparation.

What is the team composition?

We work with 2–5 teammates from Virtual Assist USA.

How did you come to work with Virtual Assist USA?

We found them through an online search and a referral. I chose them over other options because I loved how flexible they were and how nice the owner was.

How much have you invested with them?

We’ve spent around $50,000 to $199,999.

What is the status of this engagement?

We started working together in September 2012, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Virtual Assist USA’s work has resulted in more clients booked, improved customer satisfaction, and an easier time for me.

How did Virtual Assist USA perform from a project management standpoint?

They deliver on time and even early. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

I love the owner.

Are there any areas they could improve?

No, there aren’t any.

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing Virtual Assistant Writing & Content Creation Outsourcing
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were amazed by their team members and the quality of their work."

Jul 18, 2024

Founder, Tutoring Services Company

Anonymous

Education
New York City, New York
1-10 Employees
Online Review

Virtual Assist USA has supplied virtual assistants to a tutoring services company, offering administrative and tech support for email management, web design, branding, and social media marketing.

Thanks to Virtual Assist USA, the client has saved on overhead and training costs and notably improved their ROI. The service provider has demonstrated prompt responsiveness and met all of their expectations. Virtual Assist USA's team members and quality of work are hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the founder of a Tutoring Services Company

Describe what your company does in a single sentence.

tutoring services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Assist USA to accomplish?

Admin and web design help

SOLUTION

How did you find Virtual Assist USA?

Online Search

Why did you select Virtual Assist USA over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost

How many teammates from Virtual Assist USA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Administrative and tech help for email management, web design, branding and social media marketing. Proactive virtual assistants, great response time. Team available to me so I am not stuck with just one single hire.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

no overhead costs, no training costs - overall we saw great ROI here

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VAs respond within a few hours and expectations are always set. We liked having a supervisor to talk to as well for high level tasks.

What was your primary form of communication with Virtual Assist USA?

Virtual Meeting

What did you find most impressive or unique about this company?

We were amazed by their team members and the quality of their work.

Are there any areas for improvement or something Virtual Assist USA could have done differently?

RATINGS

5.0

$10,000,000 +

4.0

Quality: 3.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 4.5

"Their strength is that they provide good service."

Dec 27, 2017

Administration Senior Manager, Real Estate Company

Anonymous

Real estate
New York City, New York
201-500 Employees
Survey Response

Less than $10,000
Jan. 2016 - Ongoing

4.0

Quality: 4.5

Schedule: 3.5

Cost: 4.5

Willing to Refer: 4.0

"They provide the human touch."

Nov 2, 2017

IT President, Information Technology Company

Anonymous

Other industries
Enfield, Connecticut
1,001-5,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need back office services because it allows our customers to have a truly unforgettable experience.

What type of work does your internal staff avoid by using a back office service?

Virtual Assist USA does about 30-40% with back office.

What challenge were you trying to address with the service provider?

Our goal was saving time, mainly.

SOLUTION

What was the scope of the service provider's involvement?

They provide data entry.

Could you describe the service provider's pricing structure and how they billed you?

They bill hourly.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They do it extremely well.

How much time, in hours, does this service provider save you each month?

139.

How much money does this service provider save you each month?

$6,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They need to be used by more companies.

What are the service provider's strengths?

They provide the human touch.

How can the service provider improve?

There is not much they need to improve.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

RATINGS

4.0

Call Center Services
$10,000 to $49,999
Jan. 2012 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are a proactive team that works with and for businesses."

Aug 12, 2017

HR Manager, Gaming Company

Anonymous

Other industries
New York City, New York
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We need these services to improve the quality of work and performance of our employees.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid the experience of facing clients and carry-out functions such as settlements, clearances, etc.

What challenge were you trying to address with the service provider?

We live in a time where time is the most important resource, so that is why the company made this decision, so we could improve quality of work, reduce human error and save time to improve production.

SOLUTION

What was the scope of the service provider's involvement?

Their services include scheduling, research, data entry, and website customization.

Could you describe the service provider's pricing structure and how they billed you?

The frequency of billing is every two months.

How did you come to work with this service provider?

It was a recommendation from the chief, and after studying our options, we chose Virtual Assist USA.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

If the customers' reviews are good, we know that they are doing it well.

How much time and money does this service provider save you each month?

We save $500,000 and 120 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Virtual Assist USA is one of the best virtual assistant services because they are very efficient.

What are the service provider's strengths?

They are a proactive team that works with and for businesses.

What areas can the service provider improve?

I am happy with just the way is it right now.

How long has your company been working with this service provider?

We began five years ago.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Jan. 2013 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.5

"It's saved about $10,000."

Aug 12, 2017

Director, Large IT Company

Anonymous

Other industries
New York City, New York
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I wanted to free myself up from some work.

What types of work can your internal staff avoid by utilizing a back office service?

Customer-oriented services.

What challenge were you trying to address with the service provider?

The ability to delegate work tasks that my employees don't like to do.

SOLUTION

What was the scope of the service provider's involvement?

I needed a service to support and care for my clients. Their scope of involvement is work we don't like to do.

How did you come to work with this service provider?

We hired them because it's cheap.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

I'm not sure.

How much time and money does this service provider save you each month?

They saved us about $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are cost-effective and easier to handle.

What are the service provider's strengths?

As I mentioned, they are cheaper and easier to handle.

What areas can the service provider improve?

There is nothing I can think of.

How long has your company been working with this service provider?

We started in 2013.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

RATINGS

5.0

Showing 1-6 of 6 Reviews

Flexible Virtual Assistant Services

Experience our per-package pricing model, offering ultimate flexibility. Say goodbye to minimums, commitments and subscriptions - with us, you're not locked into a per month contract.

Small

20hr at $40.75 Unlimited Users No Monthly Contract

$815 /total

Virtual Assistant: Email Triage

Medium

40hr at $38.75 Unlimited Users No Monthly Contract

$1,150 /total

Virtual Assistant: Executive Support

Large

60hr at $36.60 Unlimited Users No Monthly Contract

$2,196 /total

Virtual Assistant: Client Support

Features	Small $815 /total	Medium $1,150 /total	Large $2,196 /total
Virtual Assistant	Email Triage	Executive Support	Client Support

Small $815 /total
Virtual Assistant	Email Triage

Medium $1,150 /total
Virtual Assistant	Executive Support

Large $2,196 /total
Virtual Assistant	Client Support

Our Story

Since October 2, 2008, our mission has been simple and steady: We support small businesses, entrepreneurs, and Fortune 500 companies that want expert help without adding full-time, in-house headcount or office space.

How We Work With Our Clients

We are proactive partners to our clients. We anticipate needs, solve problems before they surface, and treat “what’s next?” as part of the job. We’ve built the entire company around it. Our team is made up of Virtual Assistants who were hired based

Tools and Technology

Asana

Teamwork

Salesforce

HubSpot

Mailchimp

Notion

Slack

Zoom

ActiveCampaign

Monday.com

Google Meet

Commonly Asked Questions

Well, you don’t have to. Unlike every other US-based Virtual Assistant company, our packages are per package, not per month. That means your hours do not expire, giving you ultimate flexibility. You use them when you need them—no pressure, no wasted hours. That’s just one way we’re different. Whether you need support now or months down the road, your hours stay available. No pressure, no wasted hours.

It’s entirely up to you how you want to communicate. You can communicate with your VA via phone, e-mail, text message, Slack, WhatsApp, Zoom or smoke signals – it’s all up to you. While some companies have VAs who will only communicate via a portal or email, we are open to whatever channel(s) work for you.

This isn’t an “apples-to-apples” comparison. The reason is, when you are evaluating hiring someone in-office and onsite, you are typically only factoring in the hourly wage. You must also include the cost of office equipment, office space, office supplies, benefits (insurance, retirement), perks, worker’s compensation insurance and employment taxes (FICA). In some states in the US, this also includes paid family leave, required compliance training and paid sick time. Of course, there’s the additional investment of time and money during the hiring and training process. These expenses are all eliminated when you hire Virtual Assist USA as your Virtual Assistant team. Keep in mind: when you hire us, we don’t cost you a single penny in overhead.

We understand that speed matters. Our clients consistently praise us for how quickly we complete tasks. Every task is different, so we ask for your deadlines upfront and schedule your work in our priority-based system to ensure it’s completed on time. Most small tasks are completed within a business day or two, while larger projects may take longer depending on complexity. Need something fast? We accommodate urgent projects with a priority processing option for 24-hour turnaround.

Yes. All of our team members sign legally binding NDAs to protect your confidential information. Need us to sign your own NDA? We’re happy to do so.

Locations (1)

6101 Penn Avenue, PA Pittsburgh, PA, United States 15206

31 - 40

Contact Virtual Assist USA

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Virtual Assist USA

Providing Assistance Virtually

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Virtual Assist USA Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proactive and Efficient Team

Cost-Effective Solutions

Effective Translation Services

Efficient Project Management

No Areas for Improvement Noted

Reviews mentioning:

Virtual Assist USA Reviews

Back Office Outsourcing for Business Coaching Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back Office Outsourcing for Tutoring Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Translation Services for Real Estate Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Data Entry Services for IT Services Firm

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant for Gaming Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant Services for Large IT Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Flexible Virtual Assistant Services

Small

Medium

Large

About the Team

Our Story

Tools and Technology

Commonly Asked Questions

What if I don't use all my hours in the month?

How do I communicate with my Virtual Assistant?

Is it more affordable to hire a VA over an in-office employee?

What is your turnaround time?

Do you sign a Non-Disclosure agreement?

Location

Locations (1)

Contact

Connections