Our Business is Growing your Business
DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a client retention rate of 94% and 95% for key team members.
Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering outsourcing solutions by matching you with highly-skilled, qualified and reliable Filipino professionals your business needs to meet your KPIs and required ROIs at a reasonable cost without lock-in contract and long term commitment.
DBOS’ service model offers cost savings of $20,000 - $40,000 per team member, per year. Our personalised solutions include collaborative recruitment, free transition planning, shared expertise and flat structure fee which is completely transparent. DBOS’business model allows full flexibility to scale up and down from 1 staff to 50+. And clients maintain their Intellectual Property and full process and data control.
headquarters
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Portfolio
Alpha Group Wag.io ClickProfits Progressive Direct Insurance DKG Volcano Marketing Escudo Eric Banners First Table Edible Blooms Bentleigh Group Glimp
Reviews
the project
Administrative Support for Insurance Brokerage
"This is our first BPO experience and so far our dealings with their team have been great."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Claims Manager for an insurance brokerage located in Sydney Australia.
For what projects/services did your company hire Dynamic Business Outsourcing Solutions?
We needed an admin support solution which is cost-effective in order to service our clients and provide support to our staff.
What were your goals for this project?
To implement full administrative support to our business.
How did you select this vendor?
DBOS was recommended to us by another company who has utilised their services.
Describe the project in detail.
DBOS organised screening and initial interviews for staffing. They provided support in relation to staff training and provided facilities for our employees.
What was the team composition?
We started with 2 claims support and 1 account executive assistants. We now have 5 claims support and 3 account executive assistants.
Can you share any outcomes from the project that demonstrate progress or success?
Our offshore support assisted with the back office processing for claims and full support on telephones.
How effective was the workflow between your team and theirs?
We receive support from DBOS with the provision of monthly reporting, facilitating staff attendance and well being of our employees. Ongoing training will improve processes.
What did you find most impressive about this company?
This is our first BPO experience and so far our dealings with their team have been great.
Are there any areas for improvement?
DBOS will need to align their current reporting in order to manage expectations. Reporting to be based on our key result areas and not quantity based.
The support provided has been incredibly valuable to the client. Dynamic Business Outsourcing Solutions is responsive and dedicated, going above and beyond to provide services to new hires and employees.