Elegance Outsource Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Taxi Services of Green City Cars Ltd

Describe what your company does in a single sentence.

A Private Hire Minicab Operator working in line with Transport for London (TFL) Rules and Regulations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elegance Outsource Pvt Ltd to accomplish?

• To help Green City Cars reduce operational costs and ensure no tasks are missed — whether through calls, emails, or chat support.

SOLUTION

How did you find Elegance Outsource Pvt Ltd?

• Online Search
• Referral

Why did you select Elegance Outsource Pvt Ltd over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elegance Outsource Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To answer calls and resolve the callers issue, whether it is to book a job for a customer, handle a complain, help the driver find pick up location and solve payment issues. We are a minicab office and aim to provide cabs in our local area. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost have been reduced.

Quality of calls have increased.

Quanity of calls answered has been increased. 

level of customer satisfaction has increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

time management is spot on, rarely late.

back up internet is availble so never out of service. 

24/7 contact centre. 

trained crew incase of emergency

What was your primary form of communication with Elegance Outsource Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are availble 24/7

They are flexible.

They have a really good level of English, better in comparison to other companies. 

Are there any areas for improvement or something Elegance Outsource Pvt Ltd could have done differently?

they should be open to negotiation and be able to work on commisson base rather than only hourly. they should have 1 person of communication rather than many because it raises confusion, but rarley. other than that, no an issue.