Supporthero

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It´s a very good tool for the firm and it give us the perfect solution to our help desk.

What types of work can your internal staff avoid by utilizing a back office service?

Order management, email management, communication with customers, and administrative tasks.

What challenge were you trying to address with the service provider?

They offer us the best service surrounding back office and we have tried other back office brands, but none gave us the professional experience we were looking for.

SOLUTION

What was the scope of the service provider's involvement?

Orders management, email management, and administrative tasks.

Could you describe the service provider's pricing structure and how they billed you?

They have very good prices. We pay S99 per month for our plan - it´s a medium plan.

How did you come to work with this service provider?

We found it through a friend's recomendation.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

It's a good back office service and one of the most complete on the market.

How much time and money does this service provider save you each month?

Around $2,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Saves us a lot of money, is very easy to use, has very good prices, and is 24/7 for the client.

What are the service provider's strengths?

The prices and the platform.

What areas can the service provider improve?

Nothing. It is an excellant back office tool.

How long has your company been working with this service provider?

We've worked together for two years now.

How much money do you spend annually with this service provider?

$1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

This way the operations within the company are optimized.

What types of work can your internal staff avoid by utilizing a back office service?

Time is optimized using automated programs.

What challenge were you trying to address with the service provider?

Simplify and save hours of human labor.

SOLUTION

What was the scope of the service provider's involvement?

They offfer medical billing and data enhancement.

Could you describe the service provider's pricing structure and how they billed you?

It is temporary.

How did you come to work with this service provider?

It was through a personal referral.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They have good quality and client services.

How much time and money does this service provider save you each month?

We save about $20,000 dollars and more than 100 hours per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are efficient and at have good costs.

What are the service provider's strengths?

They are easy to use, efficient, and versatile.

What areas can the service provider improve?

Everything is good.

How long has your company been working with this service provider?

It has been two years now.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.