ZuZo Ltd began its journey in Ghana in 2018 with a clear vision: to provide cost-effective, high-quality end-to-end IT, Managed Services, and Contact Centre Solutions to a diverse clientele ranging from individuals to large corporations. Our foundational years were marked by a commitment to operational excellence, robust service delivery, and building strong, trusting relationships.
Today, ZuZo stands at the vanguard of the next wave of business transformation. We have strategically evolved, seamlessly integrating cutting-edge Artificial Intelligence, intelligent automation, and human-in-the-loop technologies into our core offerings. This evolution allows us to supercharge productivity like never before.
From our AI-powered Virtual Assistants that streamline daily tasks, to our comprehensive CX Omnichannel Solutions that redefine customer engagement, and our revolutionary ZuZo Sound AI-Powered Headsets that unlock unparalleled individual efficiency.
Backed by industry experts with over 20 years of experience working locally & internationally, a Stable SaaS Platform with 99.9% uptime, Easy access for qualified staff/agents in-country, data protection certified, and working in a friendly & highly productive working environment, enables ZuZo to think, decide, and execute nimbly with a growth mindset.
Business Process Outsourcing Services-BPO
We support all businesses that start with 2 seats or over 50 seats at an affordable rate; connect with ZuZo now and request a no-obligation 1-month POC.
Intelligent Automation: Supercharging administrative, customer service, and support functions with intelligent task prioritization and automated workflows
Deploying Robotic Process Automation (RPA) and Machine Learning to streamline processes across sales, marketing, operations, and IT, building on our Managed Services exp
Human-in-the-Loop AI: Our unique approach combines AI's speed with human oversight, ensuring critical decisions are made with nuance and empathy.
ZuZo Company Limited offers good value for cost, with pricing fitting client budgets. Clients appreciate their responsiveness and commitment, noting successful project outcomes. Specific project costs were not disclosed, but the overall sentiment indicates that their pricing aligns well with the quality of service provided.
Omnichannel Contact Center Setup for Insurance Company
CRM Consulting and SI
$10,000 to $49,999
Nov. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They didn't just stick to timelines; they were always available when we needed them."
Dec 4, 2025
Deputy Head, Service Excellence CSR, Donewell Insurance LTD
Darlene Glover
Verified
Insurance
Ghana
51-200 Employees
Online Review
Verified
ZuZo Company Limited has implemented a QContact omnichannel contact center for an insurance company. The team has designed workflows, IVR structures, and routing logic and trained the client's internal teams.
Thanks to ZuZo Company Limited's work, the client has consolidated all communication channels into one platform, resulting in improved response times, higher agent productivity, and increased customer satisfaction. ZuZo Company Limited manages the project efficiently and is responsive and reliable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Deputy Head, Service Excellence CSR of Donewell Insurance LTD
Describe what your company does in a single sentence.
We are a general insurance company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZuZo Company Limited to accomplish?
Streamlining customer communication across voice, email, chat, WhatsApp, and social platforms.
The primary objective of this project was to implement a fully operational QContact Omnichannel Contact Centre that would unify all customer communication channels into a single platform.
Improving visibility and reporting across all customer interactions.
Integrating QContact with the client’s core internal systems to ensure seamless data flow and reduce manual processes.
Designing efficient workflows, IVR structures, and routing logic tailored to the client’s operations.
Training internal teams to ensure confident, autonomous use of the platform.
Enabling the client to scale channels and departments easily as the business grows.
SOLUTION
How did you find ZuZo Company Limited?
Online Search
Referral
Why did you select ZuZo Company Limited over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from ZuZo Company Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The onboarding process covered everything from setup to full activation. We completed the business requirements questionnaire, imported customer data, set up users and roles, and organised departments to match our customer journey. The IVR was designed with custom recordings, and all key channels were activated, including email, WhatsApp, Facebook, and others.
ZuZo also configured the entire omnichannel environment. Voice, email, web chat, WhatsApp, webchat, callback requests, and social media channels were all validated, connected, and made ready for use.
One of the biggest win was integrating QContact with our core software. This gave us smoother data flow, unified reporting, automation, better visibility, and improved efficiency across the team.
Training was delivered for team leads and agents, and the go-live process was fully supported.
Since then, we’ve seen a single interface for all customer interactions, faster responses, better teamwork, improved satisfaction, stronger reporting, and a setup that supports our growth.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
100% omnichannel consolidation – All communication channels were successfully merged into one platform.
Improved response times – Faster handling of customer queries due to unified routing and live channel visibility
Reduced operational friction – Fewer system switches and manual work after integrating QContact with the client’s core systems.
Better reporting & insights – Centralized analytics enabled more accurate tracking of KPIs and customer trends.
Increased customer satisfaction – Improved consistency and speed across all channels positively impacted customer experience.
Successful long-term adoption – The client has used the platform continuously since 2021, showing enduring value and system stability.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
ZuZo managed the entire project with a level of consistency and commitment that made the process easy for us. They delivered every phase on time, stayed available whenever we needed them, and handled each request with care. From the initial setup through system integration and go live, they guided the work with clear communication and a solid understanding of our needs. Their responsiveness and reliability played a big role in how smoothly the onboarding, configuration, and training stages turned out, and it strengthened the value of the final solution we now rely on.
What was your primary form of communication with ZuZo Company Limited?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
ZuZo was present throughout the entire process. They didn't just stick to timelines; they were always available when we needed them. Anytime we had a question or hit a snag, they jumped in right away. They cared about getting things right for us, and that made the whole experience feel less like working with a vendor and more like working with a team that had our back.
Are there any areas for improvement or something ZuZo Company Limited could have done differently?
Nope!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center & Customer Support Outsourcing for Nonprofit
Call Center ServicesCustomer Service Outsourcing
Data Entry & Processing
+4
Confidential
June 2025 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
"They are very responsive and adaptable to the project."
Nov 14, 2025
Global Senior Manager, Behavior Change, Eyewear Nonprofit
Elymas Dekonor
Verified
Non-profit
Accra, Ghana
201-500 Employees
Online Review
Verified
ZuZo Company Limited provides call center services for an eyeglass nonprofit. The team conducts outbound calls to customers following the agreed-upon script and accurately and securely records survey responses.
Thanks to ZuZo Company Limited's efforts, the client has achieved a 4.7/5 customer satisfaction score, a 70% Net Promoter Score, a 60% reduction in missed follow-up appointments, and a 24-hour query resolution time. The team is responsive, attentive to needs, and goes beyond the project scope.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Global Senior Manager, Behavior Change of an eyeglass nonprofit.
Describe what your company does in a single sentence.
We provide affordable eyeglasses to those in need to enhance their livelihoods.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZuZo Company Limited to accomplish?
No Dedicated Support Lack of inbound support center for patient inquiries, lost orders, or service complaints.
Limited Insight No system to track post-purchase satisfaction or reasons for dropped follow-up visits.
Impact Tracking Difficulty measuring service impact for stakeholder and donor reporting requirements.
Post-purchase surveys with eyeglass recipients, Feedback Gaps Absence of feedback mechanisms to assess service delivery at vision camps or retail outlets.
SOLUTION
How did you find ZuZo Company Limited?
Referral
Why did you select ZuZo Company Limited over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from ZuZo Company Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
1.1 Support our nonprofit to design structured phone survey questionnaires aligned with CSAT, NPS, and other campaign effectiveness metrics. 1.2 Develop outbound call scripts to collect data for CSAT and NPS based on the survey questions. 1.3 Conduct outbound calls to customers who purchased eyeglasses from pharmacies in the Ashanti Region according to the agreed script. 1.4 Record survey responses accurately and securely. 1.5 Ensure all collected data is accurate, anonymized, and securely stored. 1.6 Provide routine update, raw survey data, phone recordings, and detailed analysis report during/after each survey phase (baseline, midline, and endline). 1.7 Implement quality assurance processes, including call monitoring and validation checks.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
4.7/5 CSAT Score Post-ZuZo implementation in Kumasi, Ashanti Region
+70 Net Promoter Score Indicating strong likelihood of patient referrals
<24hrs Query Resolution Improved from >48 hours pre-implementation
60% Reduction In missed follow-up appointments
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They work beyond the defined scope and give thoughtful attention to related needs. They also offer tools and platforms that support reporting and collaboration throughout the project.
What was your primary form of communication with ZuZo Company Limited?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very responsive and adaptable to the project.
Are there any areas for improvement or something ZuZo Company Limited could have done differently?
Add Ai to other aspects of their operations
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Showing 1-2 of
2 Reviews
Our Story
ZuZo Ltd, a Ghanaian-rooted BPO established in 2018, is dedicated to delivering cost-effective, end-to-end IT, Contact Centre, and Managed Services.
We now extend this commitment by integrating advanced AI.
Our mission is to provide bespoke, high-productivity solutions, including AI-Powered Virtual Assistants, comprehensive CX Omnichannel platforms, enabling individuals, SMEs, and large corporations worldwide to optimize their workflows, enhance customer experience, to achieve sustainability.
Locations (1)
ZuZo Ltd. Main World Trade Centre Accra 4 Bank Drive, WTC Accra 1st Floor Accra, GhanaAccra, Ghana
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