Live Chat Outsourcing Agent Service

OctaChat offers World Class Live Chat Software manned with its Professional Live Assistance Team catering your Website visitors round the clock. The expert representatives at OctaChat are aware of how to address and respond on your website visitors queries. So you're not letting a potential customer go, by providing a real-time live chat assistance on your behalf.

And all this, ensuring your affordability and cost saving can really turn out to be really effective in favor of your business.

 
$1,000+
 
< $25 / hr
 
50 - 249
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Sarasota, FL
headquarters
  • 4283 Express Lane, Suite 550-770,
    Sarasota, FL 34238
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
Industry focus
  • Advertising & marketing
  • Media
  • Legal
Voice/Call Center Services

Reviews

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Back Office Support for Financial Service

"They are great to work with and are very professional."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
1,001-5,000 Employees
 
Makawao, Hawaii
IT Executive, Financial Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It is more cost effective to use a third-party service.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid debugging and troubleshooting issues, and cost overruns.

What challenge were you trying to address with the service provider?

We hoped for access to great services for our software.

SOLUTION

What was the scope of the service provider's involvement?

They provide us great products.

Could you describe the service provider's pricing structure and how they billed you?

We have a flat rate with them.

How did you come to work with this service provider?

They were a referral from colleagues.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They provide great products.

How much time and money does this service provider save you each month?

I’d estimate about 10 hours each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are great to work with and are very professional.

What are the service provider's strengths?

They have great employees.

What areas can the service provider improve?

I can’t think of anything they need to improve in.

How long has your company been working with this service provider?

We’ve been working together for two years.

How much money do you spend annually with this service provider?

I estimate the amount is somewhere between $10,000 to $49,999.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
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