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AnswerHero

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Every Call. Every Time.

AnswerHero is a leading answering service providing high quality answering solutions such as call transferring, after hour answering, lead capture, message taking, appointment scheduling, urgent call answering, and bilingual answering/translations. Their 24/7 operation, fully bilingual agents, and state of the art technology ensures that businesses never miss a call.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Year founded
    Founded 2010

Service Lines
Call Center Services
60%
Customer Service Outsourcing
20%
Sales Outsourcing
20%
Select Focus Area
Inbound Services
Virtual receptionist
34%
Answering services
33%
Inbound appointment scheduling
33%
Customer Service Outsourcing
Phone Support Services
100%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Advertising & marketing
10%
Business services
10%
Consumer products & services
10%
Financial services
10%
Hospitality & leisure
10%
Information technology
10%
Legal
10%
Media
10%
Medical
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.7 /5

What Clients Have Said

AnswerHero offers competitive pricing, with clients saving significant amounts monthly (up to $7,000). Annual spending ranges from $10,000 to $49,999, indicating value for cost in their service offerings.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

AnswerHero Review Insights

Overall Review Rating

4.3
  • Quality 0.9
  • Schedule 0.9
  • Cost 0.7
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Effective Inbound Call Handling

    Clients highlight efficient handling of inbound calls, making internal processes more efficient. This suggests that AnswerHero excels in managing high call volumes effectively.

  • Strong Community Involvement

    AnswerHero is praised for its community service, providing benefits to family and grant communities. This indicates a strong commitment to social responsibility and community collaboration.

  • Commendable Customer Service

    AnswerHero receives high marks for its customer service capabilities, which are described as strong and making life easier for clients. This underscores their focus on client satisfaction.

  • Excellent Personal Contact

    Clients appreciate the personal contact provided by AnswerHero, which is considered excellent. This suggests a personalized approach to client interaction and service delivery.

  • Significant Cost and Time Savings

    Clients report that AnswerHero saves them considerable time and money, with one client noting a saving of 6 hours and $7000 monthly. This demonstrates the company's efficiency and potential for financial impact.

  • Pricing Structure Critique

    While generally positive, some clients suggest that AnswerHero could improve its pricing structure. This highlights an area where the company might consider adjustments to enhance client satisfaction.

AnswerHero Reviews

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Services
Project Cost
Industry
Location

Legal Services for Medium-sized Company

  • Call Center Services
  • $10,000 to $49,999
  • Jan. 2011 - Ongoing
4.0
Quality
5.0
Schedule
4.5
Cost
3.0
Willing to Refer
3.5

"They provide excellent personal contact."

Dec 24, 2017
Other Director, Other Industry Company
Anonymous
  • Other industries
  • New York City, New York
  • 201-500 Employees
  • Survey Response

Answering Services for Advertising Firm

  • Call Center Services
  • $10,000 to $49,999
  • Aug. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
4.5

"Their customer service is strong."

Nov 2, 2017
Executive, Advertising Firm
Anonymous
  • Advertising & marketing
  • Brooklyn, New York
  • 5,001-10,000 Employees
  • Survey Response

Great Quality for Price is an Impressive Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"Office Sense is a great quality for price."

Jun 22, 2017
Associate, Marketing
Anonymous
  • Manufacturing
  • Sudbury, Massachusetts
  • 10,001+ Employees
  • Survey Response

Automated Assistant for Non Profit

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It has allowed us to save valuable time and considerable amounts of money."

Jun 21, 2017
Manager, Other
Anonymous
  • Other industries
  • Baldwin Park, California
  • 1-10 Employees
  • Survey Response

Virtual Receptionist For Education Organization

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It’s a service our company can depend on."

Jun 21, 2017
Director, IT
Anonymous
  • Education
  • Englishtown, New Jersey
  • 501-1,000 Employees
  • Survey Response

Automated Answering Service for Marketing Firm

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"They work very well and it helps us cut down on additional tasks."

Jun 21, 2017
Senior Manager, Finance
Anonymous
  • Advertising & marketing
  • Cleveland, Ohio
  • 10,001+ Employees
  • Survey Response

Office Sense Has a Positive Performance

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

Jun 21, 2017
Director, IT
Anonymous
  • Information technology
  • Gilbert, Arizona
  • 201-500 Employees
  • Survey Response

Office Sense is an Impressive Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I have been very impressed with their services."

Jun 21, 2017
Director, IT
Anonymous
  • Telecommunications
  • Mansfield, Ohio
  • 1,001-5,000 Employees
  • Survey Response

Excellent Customer Service for Financial Services

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

Jun 21, 2017
Senior Manager, IT
Anonymous
  • Financial services
  • Spokane, Washington
  • 10,001+ Employees
  • Survey Response

Office Sense is an Excellent Answering Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It [Office Sense] has been excellent to us."

Jun 21, 2017
Vice President, Other
Anonymous
  • Retail
  • Zionsville, Indiana
  • 11-50 Employees
  • Survey Response

Showing 1-10 of 10 Reviews

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