Redefining Quality

Apex Global Mission:

Redefine BPO industry by providing the best customer service management strategies to the worlds leading companies. We strive to provide result oriented, high impact yet cost-effective customer acquisition and retainment through excellent customer service to soar your company’s vision.

Services Provided:-

  • Business Processes (Financials, Backend Support, Project Management etc.)
  • Contact Center (Call Center Services)
  • Media House (Graphic Designing, Motion Graphics etc.)
  • Web Development (Responsive, eCommerce, SEO friendly deployments etc.)
  • Virtual Assistants (24/7 - Business Hours - Weekend/Holidays Support etc.)
  • Live Chat (Turn your visitors into potential customers with friendly and informed staff providing round the clock support.)

Apex Global is one of the best BPO companies to provide tailored services to its clients. We are experienced in providing round the clock service on the go. Our strategic analyst team can quickly work to resolve your complex requirements and take it up a notch by integrating engineered solutions specific to your industry needs.

We believe together we can do great things!

 
$1,000+
 
< $25 / hr
 
2 - 9
 Founded
2018
Show all +
Austin,
headquarters
  • Austin
    United States
other locations
  • Karachi
    Pakistan

Portfolio

Key clients: 
  1. Spectrum (Fortune 500 Company)
  2. DirecTV (Biggest Cable Company in North America)
  3. AT&T (Fortune 100 Company)

 

Reviews

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Outbound Telecom Services for BPO & Marketing company

"They have a penchant for innovation and in-depth knowledge of outbound call services and digital marketing."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Apex Global generates leads for a lead generation company through outbound call services and digital marketing strategies. They utilize AdWords, SEO, PPC, and inbound and outbound calls to acquire leads.

The Reviewer
 
201-500 Employees
 
Karachi, Pakistan
Rick Charolia
CEO, Hello International Marketing Solution
 
Verified
The Review
Feedback summary: 

Their efforts continue to provide top-notch qualified leads. Apex Global readily utilizes and supplies their in-depth knowledge of digital marketing as needed. The team requires minimal oversight to generate maximum results. Their consistent communication makes for a pleasant collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Hello International Marketing Solution. We generate leads through outbound telecom services and digital marketing on behalf of third-party clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apex Global?

We engaged Apex Global to assist our lead generation efforts, particularly in outbound telecom services.

SOLUTION

What was the scope of their involvement?

Apex Global, like our company, performs outbound and inbound calls services as well as digital marketing. They generate leads through Google AdWords and inbound customer calls. They then process those leads under our company’s name, and we supply them to our clients.

What is the team composition?

We work primarily with their founders; they lead a team behind the scenes.

How did you come to work with Apex Global?

Apex Global reached out to us. They were a brand-new business at the time, and I wanted to support them.

How much have you invested with them?

We’ve spent $80,000 so far.

What is the status of this engagement?

We started working together in January 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Apex Global has generated high-grade qualified leads. They have a penchant for innovation and in-depth knowledge of outbound call services and digital marketing. I haven’t yet taken advantage of the full breadth of their services.

How did Apex Global perform from a project management standpoint?

Since they’re local, we communicate frequently. I’ve visited Apex Global's office several times for in-person meetings. The team can manage themselves and has clear experience in their field; they required no additional training on our part.

What did you find most impressive about them?

They have in-depth knowledge of Google AdWords, SEO, and other digital marketing tools. They taught us how to generate inbound calls via PPC.

Are there any areas they could improve?

I hope they expand their business and their resources. They have great potential.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They’ve been a pleasure to work with.