Xplore-Tech

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We feel it is better to outsource than try and do this sort of thing in-house.

How many inbound calls did your company handle every day?

We received around 500,000 inbound calls per day.

What challenge were you trying to address with the service provider?

The company wanted to have the best products and service possible.

SOLUTION

What was the scope of the service provider's involvement?

To provide us with the technology and service we need to handle our volume of incoming calls.

Could you describe the pricing structure and how they billed you?

The frequency of the billing is yearly and it suits our needs just fine

How did you come to work with this service provider?

We heard about them through a referral.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to respond to our needs.

How much time and money does this service provider save you each month?

About $50,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have great service and speedy resources.

What are the service provider's strengths?

They have always been able to help our company with anything we need and when we need it.

What areas can the service provider improve?

I have no improvement suggestions at this time.

How long has your company been working with this service provider?

We started way back in 1995 and use the service to this day.

How much money do you spend annually with this service provider?

It's around $50,000 to $199,999.