Invispire Ecom Services Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Managing Director of B4L Online Stores

Describe what your company does in a single sentence.

Online retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Invispire Ecom Services Pvt Ltd to accomplish?

• Customer Service Support

SOLUTION

How did you find Invispire Ecom Services Pvt Ltd?

Referral

Why did you select Invispire Ecom Services Pvt Ltd over others?

Referred to me

How many teammates from Invispire Ecom Services Pvt Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer serrvice support and working with vendors to manage customer orders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better response times for customer queries. Better communication with customers in general and the same with our vendors. Relieve pressure from the sales team so they can just sell.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is delivered on time and professionally

What was your primary form of communication with Invispire Ecom Services Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quick to learn and be responsive to our needs as a company. A willingness to improve their service all the time and learn ourm processes.

Are there any areas for improvement or something Invispire Ecom Services Pvt Ltd could have done differently?

Need to keep improving on product knowledge and how to handle certain circumstances. Need to be able to make educated decisions based on our processes when faced with a new or complex problem not seen before. Sometimes a stock answer is not the right answer and having staff be able to resolve an unforeseen issue in the correct way is more important than just people in seats.