Silver Bell Group

BACKGROUND

Please describe your company and position.

I am a Director at Bullwaves

Describe what your company does in a single sentence.

We’ve been working with Silver Bell for a couple of years now, and the experience has been amazing from day one. We outsource employees across various sectors through them, and the quality has consistently exceeded expectations.

Any issues that come up are resolved quickly and efficiently, and the candidates they’ve provided from the very beginning have been excellent.

Our operations have grown thanks to their support, and everything has run much more smoothly since we started working with them.

All our recommendations go to the amazing team at SBG!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Silver Bell Group to accomplish?

• scale our operations
• provide more tech support
• customize the client journey and create funnels

SOLUTION

How did you find Silver Bell Group?

Referral

Why did you select Silver Bell Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Silver Bell Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dedicated Talent Acquisition:

End-to-end recruitment for Support, Tech, and Finance roles
Pre-screened, role-specific candidates tailored to our needs
Fast onboarding with minimal downtime
High-Quality Staff Placement

Experienced professionals for:

 Customer Support & Live Chat Agents
 Developers, QA Testers, IT Assistants
Bookkeepers, Financial Analysts, Account Assistants
Fluent English and strong communication skills
Flexible to cover different time zones and shifts
Performance Management & Oversight

Ongoing performance tracking and quality control:
Immediate replacement if expectations aren’t met
Regular feedback loops between our team and SBG HR
Operational Support & Stability

Smooth handover and integration into our internal systems:
Staff training assistance if needed
Fast troubleshooting and quick escalation of any issue
Cost-Efficient & Scalable Model

Transparent pricing with no hidden fees:
Scalable hiring based on business growth
No overhead burden — everything handled externally

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well the project still runs that's enough to say that the performace is amazing on each filed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was handled pretty fast and with no issues. 

What was your primary form of communication with Silver Bell Group?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their working ethics and flexibility were impressive.

Are there any areas for improvement or something Silver Bell Group could have done differently?

Grow the tech sector more

BACKGROUND

Please describe your company and position.

 I am the HR Manager of a business services company 

Describe what your company does in a single sentence.

business development partner of more than 500 North American businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Silver Bell Group to accomplish?

• Finding talent (Marketing, Finance, IT, HR)
• Operational setup as an EOR for office space, equipment, and administrative support
• Scalability and flexibility

SOLUTION

How did you find Silver Bell Group?

Online Search

Why did you select Silver Bell Group over others?

Close to my geographic location

How many teammates from Silver Bell Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Business Unit Setup & Infrastructure:

• Oversee a fully operational business unit in Belgrade.
• Providing office space, furniture.
• Managing administrative and logistical support for the team

Talent Acquisition & Staffing: handles recruitment and HR outsourcing for a wide range of roles, ensure the team structure evolves in line with our organisational standards

Employment & Contract Management: SBG manages employment contracts for all Belgrade-based staff

• Drafting and maintaining contracts
• Tracking contract expiration dates
• Coordinating salary benchmarks and updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Workforce Expansion and Retention, SBG successfully recruited and managed a growing team in Belgrade. We scaled to a stable team with strong retention, expanded office space

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were consistently provided within reasonable timeframes and with clear communication.

The responsiveness has been a strong point of SBG. Across multiple threads, their project managers responded quickly to requests for:

• Contract expiration overviews
• Salary benchmarks and corrections
• Document signing and agreement finalisation

What was your primary form of communication with Silver Bell Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Proactive and Personalised Support

Established a strong relationship with the project manager and recruitment staff

Reliability and Flexibility Under Pressure

Are there any areas for improvement or something Silver Bell Group could have done differently?

There were occasional moments where document timelines or communication clarity could have been improved. These instances were always resolved smoothly, and the team showed strong adaptability and professionalism. With a bit more proactive workload planning and early clarification, it could become even more seamless.

BACKGROUND

Please describe your company and position.

 I am the Manager of an other industry company 

Describe what your company does in a single sentence.

Production of products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Silver Bell Group to accomplish?

• Finding new customers in new markets
• Making contacts with cold leads

SOLUTION

How did you find Silver Bell Group?

Online Search

Why did you select Silver Bell Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Silver Bell Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Since 2022, we have been in a permanent partnership with Silver Bell Group (SBG) to explore and work with new clients worldwide. The team has consistently delivered stable results exceeding expectations, performing at or above global lead generation benchmarks. I am happy to recommend the company. I am proud of our collaboration and the results achieved. We rate our work with SBG as exceeding expectations, viewing it as the gold standard of win-win partnership

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New customers were found, conversion rate increased, sales growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Real professionals. The best team. They always stay in touch. They offer the best solutions. Partner relations

What was your primary form of communication with Silver Bell Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Speed, team Involvement, impressive results!

Are there any areas for improvement or something Silver Bell Group could have done differently?

The team is always improving. Keep it up ! Save what you have now

BACKGROUND

Please describe your company and position.

I am the eCommerce manager of Victoria's Secret

Describe what your company does in a single sentence.

Victoria's Secret is a globally recognized lingerie and apparel retailer known for its modern, fashion-inspired collections including bras, panties, lingerie, sleepwear, and athleisure wear, as well as prestige fragrances and body care. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Silver Bell Group to accomplish?

• Customer service agents and support for 3 markets

SOLUTION

How did you find Silver Bell Group?

Referral

Why did you select Silver Bell Group over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Silver Bell Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer Service

The scope of work includes providing high-quality customer support across multiple channels (email and chat), ensuring timely and accurate responses to customer and office inquiries, and maintaining a high level of customer satisfaction. Key responsibilities involve resolving issues, translations, processing requests, documenting interactions in the our system, and escalating complex cases when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer sattisfaction, SLA, ticket volume, no. of translated text, answered emails, etc

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient and well-structured. Deliverables were consistently provided on time, without delays. They were highly responsive to our needs, adapting quickly to changes and always keeping us in the loop. Their communication was proactive, and we always had a clear sense of progress and next steps.

What was your primary form of communication with Silver Bell Group?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Reliability – always delivered on time, no excuses.
Proactivity – quick to respond and often anticipated our needs.
Human approach – professional, yet friendly and easy to work with.
Commitment – genuinely cared about the quality and outcomes.
Clear communication – straightforward, fast, and efficient.

Are there any areas for improvement or something Silver Bell Group could have done differently?

Not for now.

BACKGROUND

Please describe your company and position.

I am the Executive of Naya

Describe what your company does in a single sentence.

Digital marketing and creative consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Silver Bell Group to accomplish?

Lead generation

SOLUTION

How did you find Silver Bell Group?

Referral

Why did you select Silver Bell Group over others?

Timing

How many teammates from Silver Bell Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Silver Bell Group has helped tremendously in finding the right clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Converted clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is on time. They're very punctual and provide an accessible project manager.

What was your primary form of communication with Silver Bell Group?

Virtual Meeting

What did you find most impressive or unique about this company?

Their work ethic.

Are there any areas for improvement or something Silver Bell Group could have done differently?

None that concerned our cooperation