CCC Digital Agency

BACKGROUND

Introduce your business and what you do there.

I’m the owner of First Addition Tutors, a private tutoring services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Create Captivate Close | Digital Agency?

I was looking to centralize the schedules, payment options, and information of my business, so I needed someone to help build an online platform.

SOLUTION

What was the scope of their involvement?

Creative Captivate Close provides me with Shopify web development and design services. They’re working on making the platform more efficient, so they’re implementing third-party plugins and software to ensure optimal performance.

Moreover, they’ve implemented a contact page where students can input their email addresses and are also providing us with ongoing maintenance and support.

What is the team composition?

My main point of contact is Aidan (Owner).

How did you come to work with Create Captivate Close | Digital Agency?

Aidan and his younger sister were students of mine from a long time ago.

How much have you invested with them?

We’ve invested about $3,000 CAD (approximately $2,200 USD).

What is the status of this engagement?

Our ongoing partnership started in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Create Captivate Close, we’ve been able to increase our conversion rate and online registrations, so the business has been consistently growing.

How did Create Captivate Close | Digital Agency perform from a project management standpoint?

They’re amazing from a project management perspective, as the team is highly responsive to our feedback and changes.

We typically communicate through phone and text.

What did you find most impressive about them?

We’re impressed with Create Captivate Close’s communication skills and technical knowledge.

Are there any areas they could improve?

There isn’t anything they need to improve because they do their work perfectly.

Do you have any advice for potential customers?

I’d advise you to keep your communications open to ensure a smooth partnership.

BACKGROUND

Please describe your company and position.

I am the Founder of QTalent

Describe what your company does in a single sentence.

Talent Discovery, Recruitment, and Executive Search services for the Consumer Goods and Food Manufacturing sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CCC Digital Agency to accomplish?

• Create an E-Newsletter
• Marketing Automation to CRM
• Craft templates and process plow

SOLUTION

How did you find CCC Digital Agency?

Online Search

Why did you select CCC Digital Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CCC Digital Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Engaged to create our first e-newsletter, including template, automation to CRM subscriber list, customer capture on webflow and wordpress websites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High quality completion of project
• responsive customer service
• great value for cost and execution
• Easy to work with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• On time
• on spec,
• very responsive.

What was your primary form of communication with CCC Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed with their adaptability and creative approach. Willing to adjust, edit and finish the project to spec and learn new tech platforms quickly.

Are there any areas for improvement or something CCC Digital Agency could have done differently?

Nothing comes to mind.