Scalemill

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Dagsmejan Ventures AG

Describe what your company does in a single sentence.

Dagsmejan Ventures AG is a Swiss company that develops science based sleepwear and textile innovations designed to improve sleep quality and comfort.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalemill to accomplish?

• Customer Service and Operations Support

SOLUTION

How did you find Scalemill?

Referral

Why did you select Scalemill over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Scalemill were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Order management and processing
• Returns processing management
• Administrative support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For order and returns management, the project led to shorter order processing times, faster return handling, and a reduction in operational errors. This improved fulfillment accuracy, reduced delays, and supported a smoother customer experience.

For administrative support, the outsourced team took over manual and repetitive tasks, significantly reducing the workload for the internal team. In addition, they supported the review and checking of various reports, helping ensure accuracy and consistency. By assisting with workload peaks and ongoing operational tasks, they enabled the internal team to focus on higher value and more strategic activities while improving overall efficiency and reducing bottlenecks in daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was clear throughout the collaboration, and expectations were aligned from the beginning.

They consistently delivered items on time and met agreed deadlines. They were very responsive to our needs, addressed questions or issues quickly, and adapted well when priorities shifted. Overall, they proved to be dependable and easy to work with.

What was your primary form of communication with Scalemill?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their flexibility and reliability. They adapt quickly to changing priorities and workload fluctuations, ensuring continuity and consistent performance. In situations where an employee is absent, they proactively step in and provide additional support to keep operations running smoothly.

They understand processes and integrate into existing workflows, almost like an extension of the internal team. Their ability to handle manual operational tasks with accuracy while remaining responsive and supportive makes them a very dependable partner.

Are there any areas for improvement or something Scalemill could have done differently?

Nothing.

BACKGROUND

Please describe your company and your position there.

I am the Director of Inside Sales at a financial technology company which sells B2B. We provide employees with access to wages which they've earned, but haven't been paid yet.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScaleMill?

We hired ScaleMill to generate appointments for our Enterprise Team to close business in.

What were your goals for this project?

8 scheduled enterprise level meetings per month per Sales Development Representative.

SOLUTION

How did you select ScaleMill?

ScaleMill came to us through word of mouth. We heard great things about them and decided to move forward with their services.

Describe the project in detail.

ScaleMill provides us with Sales Development Representatives whose goal is schedule 8 meetings per month for our Enterprise Sales Representatives. Their goal is to generate opportunities for us to sell to.

What was the team composition?

They have a full time staff which calls on businesses for us every business day. I work with the team very closely and help give them direction on how we'd like for them to call into companies for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have grown the team from 2 to 8 SDRs. They have been constantly improving the amount of meetings the team is scheduling month-by-month.

How effective was the workflow between your team and theirs?

Very smooth. We meet twice a week, one team meeting and then weekly 1on1s with the SDRs which I conduct. I also have a weekly meeting with the Co-Founder.

What did you find most impressive about this company?

They are extremely agile and open to trying new strategies. ScaleMill does a fantastic job in learning about the company they're supporting and making sure they stick to the messaging provided. They're also extremely supportive in adding new ideas and strategies from their expertise which has helped our sales development process deeply.

Are there any areas for improvement?

No major issues have arose.

BACKGROUND

Please describe your company and your position there.

Foursource is a B2B market network for the apparel industry. We connect buyers and manufacturers worldwide by offering them different search features and on-site messaging. I am leading the customer success department, so I care about our users' experience, engagement, and progress on the platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScaleMill?

We wanted to create a call center that gets in touch with our users. The goal was to motivate and help them fill out their profiles and better understand our features. It also helps us better understand our members' needs by having a direct dialogue with them.

What were your goals for this project?

My goals were:

• Scale up the onboarding process
• Learn more about user experience and users’ expectations 
• Offer customer support  
• Increase onboarding rates 
• Increase the platform's content quality 
• Increase user engagement & response rates

SOLUTION

How did you select this vendor?

We were approached by ScaleMill via LinkedIn. I don't know details about the selection process.

Describe the project in detail.

Four people have been trained to call our members. They have a goal of raising awareness about the fact that users have to fill out their profile to be successful on our platform. The person performing the call has to be familiar with the platform as well as able to identify bugs and answer users' questions.

What was the team composition?

ScaleMill chose and trained the team. We have a mixture of men and women with excellent English skills who understand complex situations and adapt quickly. When we grew, ScaleMill provided us an additional team lead which makes it easier for us to manage the team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to increase our numbers immediately after setting up everything! Iterations are implemented quickly, which has allowed us to further improve our numbers throughout the process. 

We’ve saved time because questions are answered by the team lead. Now, we spend more time on business development topics. 

How effective was the workflow between your team and theirs?

ScaleMill is always super supportive, and they take the initiative to do things themselves. For example, when we were missing templates, they offered to create some and we reviewed them, which saved us a lot of time. Internal communication is easy, reliable, and friendly.

What did you find most impressive about this company?

We are impressed with their implementation and support. They did a great job of getting us up and running. The founders are very solution-oriented, and they often help us with decision making by sharing their experiences and industry insights.

They also have a great team spirit. I’m impressed by the team’s consistently good atmosphere. I feel like we’re all well-connected to the team even though we don’t do video calls (we’ve only talked with each other via phone except for a face-to-face sales meeting).

Are there any areas for improvement?

They could notify us quicker about bug issues. Sometimes we were notified weeks after the issue was found. If a call-agent has problems with the platform, this feedback is super important and should be shared as quickly as possible.

When new processes (iterations) are introduced, the team agrees and claims to understand it, but they still don’t adapt to the new tools entirely. I wish the team lead would offer more guidance in this aspect.

Also, regarding intercultural management, I would enjoy some feedback about how to handle the team better in terms of communication, feedback, and tracking.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of Limitless Technology Consultants. We're an outsourcing company that focuses on building teams in marketing, sales, and service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScaleMill?

We hired ScaleMill to assist with lead generation. The main mission was to build a team of sales development representatives (SDRs) which could help schedule appointments for our sales team.

What were your goals for this project?

Our goal was to build a team of 15 SDRs which would each schedule 20 appointments for our sales team.

SOLUTION

How did you select this vendor?

I’d heard great things about ScaleMill and included them in the shortlist. After speaking with their management, I could see they clearly understood our mission, our existing problems, and they had a vision on how to achieve the desired results.

Describe the project in detail.

We needed a team of 15 SDRs. Each SDR was tasked with scheduling 20 appointments per month with a 75% conversion rate. 

What was the team composition?

They had two teams with a focus on US and Europe, the Middle East, and Africa markets. The representatives working with US markets clearly and fluently spoke “American” English. In most cases, this is very hard to find.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They surpassed our expectations, and they always went the extra mile. They were able to achieve higher numbers and even better conversion rates than we anticipated. 

How effective was the workflow between your team and theirs?

The workflow was incredible—they seamlessly integrated into our company. ScaleMill opened a lot of channels and assured clear, seamless communication.

What did you find most impressive about this company?

It's clear that they treat their employees right. The culture of the company seems very positive. The employees are very happy, and their management is clearly experienced in their field.

Are there any areas for improvement?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I’m a co-founder of Chai Lala, a nonprofit that provides a boiled egg and a cup of tea six days per week to our cart visitors. Our goal is to provide low wage earners a nutritious breakfast before they start work. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScaleMill?

ScaleMill helps us run our donation drive, including identifying potential donors, contacting them, and sending reminders via email and the phone. They are also responsible for recording payments in our accounting software.

What were your goals for this project?

Our long-term goal is to have 100 stalls all over the city, with each stall serving between 500 to 1000 people each day. To achieve this, we need ScaleMill to manage daily operations so we can focus on growth, strategic partnerships, and high-value donors.

SOLUTION

How did you select this vendor?

We already knew the founding team of ScaleMill, and we trust the group. 

Describe the project in detail.

ScaleMill identifies potential donors and contacts them, including sending reminders via email and the phone. They are also responsible for recording payments in our accounting software.

What was the team composition?

We mainly work with the accounts manager who is responsible for recording donor information and the operations manager who is responsible for donor coordination.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With the help of ScaleMill, we’ve consistently been able to increase donations. We’ve also increased our stall number from one to three stalls. Now, we can serve almost 900 more patrons.

How effective was the workflow between your team and theirs?

We talk on a daily basis via Skype, and communication has been very smooth. Additionally, our founding members have a weekly call with their founding members to check progress.

What did you find most impressive about this company?

We enjoy open communication from sides, and that's why we’ve achieved a lot together. ScaleMill has a great company culture. The specialists are always willing to help one another. If a team member is absent, their tasks are never affected as they are excellent at keeping each other updated. 

Are there any areas for improvement?

If they used a task checklist, tracking activities would be a lot easier. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Avibra, a company that offers an integrated benefits platform designed for financial institutions, work platforms and employer to reduce member/employee turnover, boost productivity, and increase lifetime value through comprehensive assistance and rewards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalemill to accomplish for Avibra?

We use Scalemill to ramp up our top-of-the-funnel leads.

SOLUTION

What was the scope of their involvement?

Scalemill is responsible for building our top-of-the-funnel leads. The team provides a list of leads and also schedules meetings, including follow-ups and outreach.

What is the team composition?

We work with many members of Scalemill’s team based on our demand generation need. 

How did you come to work with Scalemill?

Someone referred Scalemill to me. I chose them over other options because their pricing fit our budget, they had a great culture fit, and they offered good value for the cost. Moreover, their company values aligned with ours.

What is the status of this engagement?

We started working with Scalemill in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Scalemill has done a fantastic job bringing us high-quality leads. Thanks to their work, our marketing-qualified leads (MQLs) and sales-qualified leads (SQLs) have increased by 3x after one year.

How did Scalemill perform from a project management standpoint?

Scalemill is thorough and professional when it comes to project management. To communicate, we use in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Scalemill’s ability to quickly ramp up or down based on our needs is impressive.

Are there any areas they could improve?

Scalemill’s ability to bring an AI stack into their overall workflow is one area of improvement in the coming months. The team has already started working on this.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of FP&A Strategy Consulting, a business services company. We help large global companies’ CFO offices implement digital finance transformation, optimize processes, and adopt advanced technologies like Anaplan and Power BI to enhance financial visibility and drive business growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scalemill?

We needed help with outbound sales generation.

SOLUTION

What was the scope of their involvement?

Scalemill reaches out to potential customers who haven’t previously interacted with our brand through various methods, including cold calling, cold emailing, and direct outreach. The team has also delivered lead lists and call reports.

What is the team composition?

We’ve worked with 2–5 teammates from Scalemill.

How did you come to work with Scalemill?

Someone referred Scalemill to me. We chose them because their pricing fit our budget and they offered good value for the cost.

What is the status of this engagement?

We started working with Scalemill in April 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Scalemill has generated 4–15 new meetings per month, which has resulted in one new business opportunity.

How did Scalemill perform from a project management standpoint?

Scalemill’s project management is excellent. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Scalemill is very motivated.

BACKGROUND

Please describe your company and position.

I am the Head of Growth & Expansion of Workhy

Describe what your company does in a single sentence.

Workhy enables entrepreneurs who want to do business in US and UK to establish companies and manage their financial processes digitally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalemill to accomplish?

• Prospecting
• Sales

SOLUTION

How did you find Scalemill?

Clutch Site

Why did you select Scalemill over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Scalemill were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We designed a process where we wanted to call the incoming leads and provide information about the product. We also informed the team to make calls and track sales in an integrated manner with the CRM we use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the first 6 months of our project, we achieved 100% of our target.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Since the learning curve of our product is long, we progressed by holding regular meetings with Scalemill in the first months. Then we continued with daily one-to-one communication with their team and instant reports.

What was your primary form of communication with Scalemill?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people we worked with were very results-oriented and focused on success regardless of the time. Once we learned our mutual motivation points, we had a unique synergy.

Are there any areas for improvement or something Scalemill could have done differently?

They can do more advanced reporting on weekly and monthly reporting

BACKGROUND

Please describe your company and your position there.

WORKHUB is an affordable SaaS platform for connectivity, efficiency and celebration of your employees. I am the product director and am responsible for all commercial aspects of our WORKHUB products which include BRAVO, Connect, Scheduling and Tasks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scalemill, and what were your goals??

We hired Scalemill SDRs to reach out to SMEs and Enterprise corporations by cold calling and arranging appointments for our business development managers to arrange demos of our WORKHUB products.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came highly recommended. We gave them a try and the results were great.

Describe the project in detail and walk through their service package, including any calling tools used.

Fresh Sales was used as a CRM to make calls and keep track of appointments and follow ups.

Who did you work with and what was the feedback process like?

I worked with several of their SDRs that include Kashan, Jafar and Philip

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The objective was to arrange a fixed number of demos and show ups and they exceeded the target.

Describe their project management style, including communication tools and timeliness.

They are very organised and great with sending reminders and following up with prospects.

What did you find most impressive or unique about this company?

Constantly updating and improving the script when reaching out to prospects. The results were effective.

Are there any areas for improvement or something they could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and your position there.

I am founder & CEO at Botsify. I look at the overall progress of the company and strategise to grow revenue.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScaleMill?

We hired ScaleMill for taking platform demos for our SaaS platform. They would try to impress the customer showing the useful platform features and converting them.

What were your goals for this project?

We had monthly sales targets and I am glad to tell they achieved it almost all the time.

SOLUTION

How did you select ScaleMill?

Friend's recommendation

Describe the project in detail.

First we trained the representatives on the projects & then we tried to take some demo calls with them, there was a ramp up period of 2 months and after 2 months the agents started doing demos confidently, they understood the ins and outs of the platform & started generating sales.

What was the team composition?

We hired 2 SaaS Demo representatives in order to demo our platform, time to time we increased or decreased the sales reps as required.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We generated over 100 sales from the demos in the period of 2 years.

How effective was the workflow between your team and theirs?

They are quite understanding and adaptive, they know the SaaS space very well and time to time the founder makes his suggestions and recommendations to improve the workflow and improve the results.

What did you find most impressive about this company?

ScaleMill's employees are quick learners and they provide fast results.

Are there any areas for improvement?

More challenging targets may be.