Call Center Outsourcing in Nigeria, IT Recruitment
DelonApps specializes in call center, contact center, 24/7 customer answering, IT recruitment, staff outsourcing, IT upskilling, telesales, tier-one tech support, business process outsourcing, virtual assistants, telemarketing, managed IT services, general recruitment and contact center services.
We are the #1 call center provider in Nigeria offering phone, email, chat, social media, as well as virtual assistant and executive assistant services to offshore clients.
In Nigeria, we are currently providing services to First Bank, Access Bank, Wema Bank, Sterling Bank, Keystone Bank, UBA, Interswitch, Leadway Assurance, and Custodian Investment.
Our foreign clients include Hyundai Heavy Industries – South Korea, Epson – Netherlands, Islamic Development Bank – Saudi Arabia, Fairmoney – France, Odyssey Energy Solutions – United States, Mobisoft – United Arab Emirates, First Bank – Ghana, and First Bank - Senegal.
In the last one year, we have trained and hired over 250 software engineers and data scientists. Our training program encompasses software development for entry-level engineers, specialized training tailored for intermediate and senior engineers, and re-skilling programs designed to transition existing non-tech staff into technology roles.
We pride ourselves on delivering tailor-made solutions crafted to meet our clients' precise needs. What sets us apart is not just our customization but also our commitment to affordability.
We’re headquartered in Boston, United States, but hire top-tier and premium talents mostly out of Nigeria.
Our call center solutions, tech recruitment, HR outsourcing and IT training services offer you guaranteed 70% cost savings and we are available to clients across the world. Please call +1 508-455-0015, +234-201-7001615, +44-151-351-4515 or email info@delonapps.com to learn more.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Lagos, Nigeria
Year founded
Founded 2018
2 Locations
Lagos , Nigeria
Canton , MA
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
DelonApps is recognized for providing good value for cost, with pricing fitting clients' budgets. They offer affordable services, including 24/7 call center solutions and process optimization, and consistently deliver beyond expectations.
DelonApps received excellent feedback from clients' customers for their call center services, highlighting the effectiveness and affordability of their solutions.
Successful BPO and Telesales Services
Clients benefited from DelonApps' BPO and telesales services, which included lead generation, administrative tasks, and customer call answering, leading to increased sales and operational efficiency.
Need for More After Sales Support
One client suggested the need for more after sales support, indicating an area where DelonApps could improve their services.
Proactive and Reliable Team
DelonApps' team was noted for their proactive approach and reliability. They took ownership of issues and handled them quickly, ensuring the success of the projects.
Affordable and High-Quality Services
Clients found DelonApps' services to be of high quality and affordable, often cheaper than other options. This was particularly noted in their call center services.
Effective Process Automation and Optimization
DelonApps successfully automated and optimized processes for an engineering firm, leading to better productivity and seamless service delivery. The outcomes included reduced project delivery times and increased customer satisfaction.
BPO & Call Center Services for Managed IT Services Provider
Customer Service OutsourcingSales Outsourcing
$10,000 to $49,999
July 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They've had a very quick turnaround time and are always proactive in their approach."
Jun 3, 2024
Department Manager, WDL Technologies
Anonymous
Information technology
Lagos, Nigeria
11-50 Employees
Online Review
Verified
DelonApps provides a managed IT services provider with BPO services, including graphic design and administrative task management. They also deliver three-month telesales services and 24/7 call center support.
DelonApps has helped the client improve customer satisfaction, boost sales from new end customers, and reduce the time to complete internal operations by half. They've also enabled the client to focus more on their core business services while supporting the expansion of their customer base.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Department Manager of WDL Technologies
Describe what your company does in a single sentence.
WDL Technologies is a Managed I.T. Service Provider that takes care of information technology services for other companies ensuring they stay focused on their core business without worrying about managing the technical infrastructure that runs their business.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DelonApps to accomplish?
Telesales Services
Business Process Outsourcing
24x7 Customer Answering
SOLUTION
How did you find DelonApps?
Online Search
LinkedIn
Why did you select DelonApps over others?
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from DelonApps were assigned to this project?
40
Describe the scope of work in detail. Please include a summary of key deliverables.
WDL Technologies is a technology-focused company and we pride ourselves in being able to deliver the right technology for our customers. One way we have stayed focused and successful is by outsourcing other business support services to companies that have the expertise. This was the goal when we engaged DelonApps to provide 3 key services for our company
3-month Telesales services with key deliverables being lead generation, lead qualification, and customer outreach to grow our customer base.
Business Process Outsourcing with the key deliverables being to handle a range of backend administrative tasks, provide graphic design services, conduct employment history background checks, onboard new staff, and streamline our internal processes for improved operational performance. DelonApps delivered this well beyond our satisfaction.
24x7 Customer Answering with the key deliverables being customer call answering during standard business hours and outside our standard business hours. DelonApps provided us with 20 agents each handling over 100 calls per day. This is an ongoing service with the potential to scale up in the coming months.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased customer satisfaction as customers were able to speak directly to someone who could answer their questions.
Sales increase from new leads and customers that heard about our provids and services.
The time to complete our internal operations managed by DelonApps reduced to almost half. They even optimized and improved some of our operations.
Increased focus on our core business services and growth to support our growing customer base.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Delon LLC delivered beyond our expectation all the time. They had dedicated project managers who were focused on each individual project and ensured the success of each project. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they took ownership and quickly handled the issue.
What was your primary form of communication with DelonApps?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Delon LLC is not your average company with failed promisses or missed targets; they made big, bold promises and delivered. We tested them with small projects and they met the expectations, then we scaled up the projects and they continued to meet and surpass our expectatons each time. They are organized and mature. The icing on the cake is that their services are affordable.
Are there any areas for improvement or something DelonApps could have done differently?
None I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Process Automation & Optimization for Engineering Company
Call Center ServicesCorporate Training & CoachingCustomer Service Outsourcing
$10,000 to $49,999
Oct. 2023 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their precision and empathy."
Jun 4, 2024
General Manager, ELTEM LLC
Oluwasegun Eludire
Engineering
Houston, Texas
1-10 Employees
Online Review
Verified
An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery.
Thanks to DelonApps, the client achieved a reduced project delivery time and improved customer satisfaction. The team managed the engagement seamlessly and met the client’s budget and timeline requirements. Moreover, their members’ precision and empathy were truly commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the General Manager of ELTEM LLC
Describe what your company does in a single sentence.
Engineering design and procurement for the Oil, Gas and Petrochemical industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DelonApps to accomplish?
Process Automation
Process Optimization
SOLUTION
How did you find DelonApps?
Referral
Why did you select DelonApps over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from DelonApps were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Working on the full automation and optimization of our processes to ensure more productivity and seamless delivery of all our services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Reduced project delivery time
increase in customer satisfaction
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project delivery was seamsless on budget, to specifications and on schedule.
What was your primary form of communication with DelonApps?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I was impressed with their precision and empathy.
Are there any areas for improvement or something DelonApps could have done differently?
More after sales support.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Healthcare Services Company
Call Center Services
$10,000 to $49,999
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have provided affordable and excellent service."
Mar 31, 2021
Owner, Healthcare Services
Anonymous
Healthcare
Boston, Massachusetts
11-50 Employees
Online Review
Verified
DelonApps provides call center services for a healthcare firm. They are tasked with providing reliable customer support 24 hours a day to service international clients.
DelonApps' services have received positive feedback from the client's customers. This project has opened opportunities for aspiring customer representatives who can deliver excellent service at affordable rates. The client highlighted their responsiveness to calls for progress reports.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We provide technology services to small medical practices in the United States and other countries.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire DelonApps?
We had earlier hired them to develop a mobile application for us, but the most recent service we hired them for is 24/7 call center. Because we get enquiries from all around the world from people in different time zones, we needed a reliable company that could provide us with excellent 24/7 call center solution. DelonApps is giving us an excellent service.
What were your goals for this project?
We needed world class and affordable 24/7 call center service.
SOLUTION
How did you select DelonApps?
Referral
Describe the project in detail.
DelonApps offered us top quality mobile app development service last year, but they have since been offering us ongoing 24/7 call center service. They offer us omni-channel solution, which includes voice and web chat. Our customers provide great feedbacks to us about our fast and helpful responses, and we owe this to DelonApps.
What was the team composition?
We don't have an idea of their team composition, but we are just impressed that they provide quick updates to us and treat our customers great.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Excellent feedback from our customers.
How effective was the workflow between your team and theirs?
Remarkable
What did you find most impressive about this company?
The fact that they can deliver excellent service at affordable rates. They were cheaper than all the options we got from the Philippines and of course Nigeria. They have provided affordable and excellent service.
Are there any areas for improvement?
I dont have any specific area for now.
RATINGS
5.0
"They always wowed us"
Quality
5.0
Service & Deliverables
"They are really excellent"
Schedule
5.0
On time / deadlines
"Very easy and quick"
Cost
5.0
Value / within estimates
"Very affordable"
Willing to Refer
5.0
NPS
"Absolutely
Locations (2)
7th Floor, Mulliner Towers, 39 Alfred Rewane RoadLagos, Nigeria106104
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