DelonApps

BACKGROUND

Please describe your company and position.

I am the Department Manager of WDL Technologies

Describe what your company does in a single sentence.

WDL Technologies is a Managed I.T. Service Provider that takes care of information technology services for other companies ensuring they stay focused on their core business without worrying about managing the technical infrastructure that runs their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DelonApps to accomplish?

• Telesales Services
• Business Process Outsourcing
• 24x7 Customer Answering

SOLUTION

How did you find DelonApps?

• Online Search
• LinkedIn

Why did you select DelonApps over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DelonApps were assigned to this project?

40

Describe the scope of work in detail. Please include a summary of key deliverables.

WDL Technologies is a technology-focused company and we pride ourselves in being able to deliver the right technology for our customers. One way we have stayed focused and successful is by outsourcing other business support services to companies that have the expertise. This was the goal when we engaged DelonApps to provide 3 key services for our company

1. 3-month Telesales services with key deliverables being lead generation, lead qualification, and customer outreach to grow our customer base.
2. Business Process Outsourcing with the key deliverables being to handle a range of backend administrative tasks, provide graphic design services, conduct employment history background checks, onboard new staff, and streamline our internal processes for improved operational performance. DelonApps delivered this well beyond our satisfaction.
3. 24x7 Customer Answering with the key deliverables being customer call answering during standard business hours and outside our standard business hours. DelonApps provided us with 20 agents each handling over 100 calls per day. This is an ongoing service with the potential to scale up in the coming months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased customer satisfaction as customers were able to speak directly to someone who could answer their questions.
2. Sales increase from new leads and customers that heard about our provids and services.
3. The time to complete our internal operations managed by DelonApps reduced to almost half. They even optimized and improved some of our operations.
4. Increased focus on our core business services and growth to support our growing customer base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delon LLC delivered beyond our expectation all the time. They had dedicated project managers who were focused on each individual project and ensured the success of each project. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they took ownership and quickly handled the issue.

What was your primary form of communication with DelonApps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Delon LLC is not your average company with failed promisses or missed targets; they made big, bold promises and delivered. We tested them with small projects and they met the expectations, then we scaled up the projects and they continued to meet and surpass our expectatons each time. They are organized and mature. The icing on the cake is that their services are affordable.

Are there any areas for improvement or something DelonApps could have done differently?

None I can think of.

BACKGROUND

Please describe your company and position.

I am the General Manager of ELTEM LLC

Describe what your company does in a single sentence.

Engineering design and procurement for the Oil, Gas and Petrochemical industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DelonApps to accomplish?

• Process Automation
• Process Optimization

SOLUTION

How did you find DelonApps?

Referral

Why did you select DelonApps over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DelonApps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Working on the full automation and optimization of our processes to ensure more productivity and seamless delivery of all our services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced project delivery time 
• increase in customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project delivery was seamsless on budget, to specifications and on schedule.

What was your primary form of communication with DelonApps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their precision and empathy.

Are there any areas for improvement or something DelonApps could have done differently?

More after sales support.

BACKGROUND

Please describe your company and your position there.

We provide technology services to small medical practices in the United States and other countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DelonApps?

We had earlier hired them to develop a mobile application for us, but the most recent service we hired them for is 24/7 call center. Because we get enquiries from all around the world from people in different time zones, we needed a reliable company that could provide us with excellent 24/7 call center solution. DelonApps is giving us an excellent service.

What were your goals for this project?

We needed world class and affordable 24/7 call center service.

SOLUTION

How did you select DelonApps?

Referral

Describe the project in detail.

DelonApps offered us top quality mobile app development service last year, but they have since been offering us ongoing 24/7 call center service. They offer us omni-channel solution, which includes voice and web chat. Our customers provide great feedbacks to us about our fast and helpful responses, and we owe this to DelonApps.

What was the team composition?

We don't have an idea of their team composition, but we are just impressed that they provide quick updates to us and treat our customers great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Excellent feedback from our customers.

How effective was the workflow between your team and theirs?

Remarkable

What did you find most impressive about this company?

The fact that they can deliver excellent service at affordable rates. They were cheaper than all the options we got from the Philippines and of course Nigeria. They have provided affordable and excellent service.

Are there any areas for improvement?

I dont have any specific area for now.