Info Hub Consultancy Services (ICS)

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of a Healthcare Company

Describe what your company does in a single sentence.

We provide various healthcare services, specializing in cardiology, diagnostics, and patient wellness programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Info Hub Consultancy Services (ICS) to accomplish?

• We hired ICS to streamline our medical billing and coding processes and reduce our operational costs.

SOLUTION

How did you find Info Hub Consultancy Services (ICS)?

Online Search

Why did you select Info Hub Consultancy Services (ICS) over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Info Hub Consultancy Services (ICS) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ICS streamlined our billing process, ensured accurate coding, and handled the AR process. They also helped us with physician credentialing and resolving denied claims.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced our billing cycle time by 25% and lowered our claim rejection rate by 30%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ICS was highly responsive, and all deadlines were met promptly.

What was your primary form of communication with Info Hub Consultancy Services (ICS)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team's ability to integrate smoothly with our existing software and processes is impressive.

Are there any areas for improvement or something Info Hub Consultancy Services (ICS) could have done differently?

We’d appreciate even more automation for payment posting to save additional time.

BACKGROUND

Please describe your company and position.

I am the Healthcare professional of a healthcare company

Describe what your company does in a single sentence.

We are a multi-specialty clinic providing comprehensive healthcare services to patients in Dallas and surrounding areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Info Hub Consultancy Services (ICS) to accomplish?

• streamline our medical coding processes
• improve revenue cycle efficiency
• ensure compliance with coding regulations

SOLUTION

How did you find Info Hub Consultancy Services (ICS)?

Online Search

Why did you select Info Hub Consultancy Services (ICS) over others?

Good value for cost

How many teammates from Info Hub Consultancy Services (ICS) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ICS was responsible for handling our coding for various specialties, including cardiology, orthopedics, and internal medicine. Their team ensured all patient records were coded accurately and in compliance with ICD-10, CPT, and HCPCS guidelines. Key deliverables included weekly coding reports, error reduction strategies, and compliance audit documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our coding accuracy has improved from 85% to 98%, and we observed a 20% reduction in claim denials within the first three months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

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What was your primary form of communication with Info Hub Consultancy Services (ICS)?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

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Are there any areas for improvement or something Info Hub Consultancy Services (ICS) could have done differently?

While their services were exceptional, having an additional point of contact for real-time updates would enhance the communication process.