Support365days Reviews (2), Pricing, Services & Verified Ratings

IT Managed Services
Less than $10,000
Aug. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are perfect."

Mar 26, 2023

Executive, Software Dev Company

Anonymous

Other industries
Little America, Wyoming
11-50 Employees
Online Review
Verified

Support365days provides managed IT services for a software development company. The team's responsibilities include providing email and chat support, as well as resolving issues related to orders.

Support365days has gained the client positive acclaim from end-users. The vendor has ensured effective responsiveness, promptly responding to the client's queries via email. The service provider's cooperativeness, integrity, and helpful approach are hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) Software

Describe what your company does in a single sentence.

We develop apps for andriod and iphone users.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Support365days to accomplish?

Email Support
Chat Support
Solve Order Issues

SOLUTION

How did you find Support365days?

Online Search

Why did you select Support365days over others?

Pricing fits our budget
Referred to me

What was the size of Support365days’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We develop apps for all mobile users and Support365days team helped me alot. They are working with our team more than 2 years and the team is fantastic. The best thing is, they are quick.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They respond each query within seconds.
Helped me to solve app issues.
My customers are satisfied

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, 100%. They respond each query within seconds, no one can beat them. They will work with us life time.

What was your primary form of communication with Support365days?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

Quick response within seconds
Very cooperative
Keep their words.

Are there any areas for improvement or something Support365days could have done differently?

They are perfect. 100%

RATINGS

5.0

"100% Brilliant"

Customer Service Outsourcing
Less than $10,000
Nov. 2022 - Mar. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team is very cooperative and responds to the customers within seconds."

Mar 13, 2023

Executive, KAWN GROUP FZC LLC

Anonymous

Other industries
United Arab Emirates
11-50 Employees
Online Review

Support365days provided chat, email, and order processing support for a hemp products company. The team managed 50% of the client's customer support via email and chat and handled order processing.

Support365days provided quick responses via chat, enabling the client to retain their end customers. The team was efficient; they understood the client's business within 2–3 days, then managed their tasks without issue. Moreover, they were cooperative, and their speed stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive of KAWN GROUP FZC LLC

Describe what your company does in a single sentence.

We sell Hemp products like CBD, Delta-8, and HHC in the UK and EU.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Support365days to accomplish?

Email support
Chat support
Order processing

SOLUTION

How did you find Support365days?

Online Search

Why did you select Support365days over others?

Pricing first our budget
Good value for cost

What was the size of Support365days’s team?

Above 20

Describe the scope of work in detail. Please include a summary of key deliverables.

Email and chat support is key to any business. Without it, no one can run a business perfectly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer Retention
Quick response via chat

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team is wonderful and quick. They took 2-3 days to understand the business and after that, they are managing my 50% business without facing any issues.

What was your primary form of communication with Support365days?

Email or Messaging App

What did you find most impressive or unique about this company?

The team is very cooperative and responds to the customers within seconds. amazing

Are there any areas for improvement or something Support365days could have done differently?

I think No. They are trained already

RATINGS

5.0

Support365days

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