A leading global BPO company

Staff Outsourcing Solutions works in the principle of customer advocacy and efficiency. They deliver service that promotes positive customer experience and loyalty. Located strategically in Cebu City, Philippines, Staff Outsourcing has state-of-the-art and world-class facility that optimize all business outputs. Their services include customer care, e-commerce solutions, creatives, software development and IT solutions, and human resources.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2011
Show all +
Cebu City, Philippines
headquarters
  • Staff Outsourcing Solutions
    Penthouse, JY I.T. Center 3, 1 Salinas Drive Lahug
    Cebu City 6000
    Philippines

Reviews

Sort by

Answering Services & Customer Support for IT Firm

"They provide quick responses that are sufficient to customers’ satisfaction."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2014 - Ongoing
The Reviewer
 
51-200 Employees
 
Lawrenceburg, Tennessee
Owner, IT Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

These services help my business be more efficient and improve customer satisfaction. I frequently change it up to get the latest version.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I have no comment here.

What challenge were you trying to address with the service provider?

We wanted our customers to be satisfied with their calls.

SOLUTION

What was the scope of the service provider's involvement?

Staff Outsourcing Solutions runs most aspects of my business by answering phone calls, placing orders, and handling customers’ needs.

Could you describe the pricing structure and how they billed you?

I get billed once a year. It’s very convenient because we only need to pay once all year.

How did you come to work with this service provider?

I researched online and decided to choose them as my service provider.

How would you assess the service provider for answering calls, customer service, and communication?

Our customer satisfaction rate has risen over 25%.

How much time, in hours, does this service provider save you each month?

They save me a lot of time and money in place of hiring new employees to handle the volume of calls.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They provide quick responses that are sufficient to customers’ satisfaction.

What are the service provider's strengths?

They provide a level of service that can handle any volume of work, all while being efficient every day. They help my business run smoothly.

How can the service provider improve?

There’s nothing I can think of right now.

How long has your company been working with this service provider?

We began working together in February 2014.

How much money do you spend annually with this service provider?

We’ve invested $200,000 to $999,999.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer