Since eVoice was founded in 2000, we have been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere.
In short, eVoice is a better way to connect.
Cited by Inc. Magazine as one of the “Best Voicemail Management Services,” eVoice gives entrepreneurs and small businesses the flexibility they need to manage their communications on the go.
Evoice offers attractive pricing plans ranging from $12.99 to $79.99, catering to diverse client needs. Clients report significant savings, with one saving $25,000 monthly. Annual spending varies from under $1,000 to nearly $1 million, indicating good value for different business sizes.
Several clients have maintained long-term relationships with Evoice, some spanning over a decade, indicating high levels of satisfaction and trust in their services.
Cost and Time Savings
Evoice's services are noted for generating significant cost and time savings for clients, with reports of saving up to 35 hours and over $200 monthly. One client highlighted annual savings of up to $25,000.
Positive Word-of-Mouth and Online Presence
Evoice's services are often discovered through online searches and positive word-of-mouth, highlighting their strong reputation and effective online presence.
Strong Communication and Service Reliability
Clients appreciate Evoice's strong communication skills and reliability. The service is described as easy to communicate with through multiple channels, ensuring seamless interaction and security.
Room for Increased Marketing Efforts
Clients suggest that Evoice could benefit from increased advertising and promotional efforts to enhance brand visibility and attract more customers.
Flexible and Attractive Pricing Plans
The company offers a range of pricing plans, from $12.99 to $79.99, which are considered attractive and tailored to different client needs, making their services accessible and cost-effective.
"It is a high quality service that presents no problems and is very safe."
Nov 2, 2017
Manager, Finance Branch
Anonymous
Other industries
Long Beach, California
1,001-5,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you previously handle these needs in-house?
My company needs Evoice to improve the quality of our customer service. I use their answering services personally as well, because it is very practical.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
Around 150 inbound calls per day.
What challenge were you trying to address with the service provider?
To obtain a reliable and high-quality means of customer service.
SOLUTION
What was the scope of the service provider's involvement?
It is a very comfortable and guaranteed service – it gives me great security.
Could you describe the pricing structure and how they billed you?
They have very attractive prices for different services according to the needs of the client.
How did you come to work with this service provider?
Through an online search I saw an advertisement and started to investigate and read good things about their services.
How would you assess the service provider for answering calls, customer service, and communication?
They are very good and high capacity. It is an excellent service, guaranteed.
How much time, in hours, does this service provider save you each month?
They save us time and money well, around 35 hours a month and more than $200 a month.
How much money does this service provider save you each month?
N/A.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
I’ve had a very good experience with them and have had no problems. I communicate with them easily through mail, calls, and their web page.
What are the service provider's strengths?
It is a high quality service that presents no problems and is very safe.
How can the service provider improve?
No, I think it's perfect.
How long has your company been working with this service provider?
I’ve been using their service since 2015 and continue to do so.
How much money do you spend annually with this service provider?
My company spends between $1,000 to $4,999.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Answering Services Project for Gaming Company
Call Center Services
Less than $10,000
Jan. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
4.0
"They provide a very good service."
Nov 2, 2017
Manager, Gaming Company
Anonymous
Gaming
Buffalo, New York
501-1,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you previously handle these needs in-house?
It is very important in my firm because there is a group internally that audits all of the phone calls.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
I'm not sure but it is high volume.
What challenge were you trying to address with the service provider?
It is a very good solution for our needs and easy to buy.
SOLUTION
What was the scope of the service provider's involvement?
They have easy to use answering services.
Could you describe the pricing structure and how they billed you?
They have plans for $12.99 to $79.99 that all have different advantages. The various plans are adequate for our needs.
How did you come to work with this service provider?
I found the service on a blog.
How would you assess the service provider for answering calls, customer service, and communication?
They have the ability to answer calls properly.
How much time, in hours, does this service provider save you each month?
I don't know but the service calms me.
How much money does this service provider save you each month?
N/A.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
They provide a very good service.
What are the service provider's strengths?
Their customer service ability.
How can the service provider improve?
They need more advertising so people can know about them.
How long has your company been working with this service provider?
I think we've been with them for one or two years.
How much money do you spend annually with this service provider?
It is less than $1,000.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Customer Support and Order Processing for Education Company
Call Center Services
$200,000 to $999,999
Jan. 2012 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They are above average."
Nov 2, 2017
Director, Education Service
Anonymous
Education
Asheville, North Carolina
5,001-10,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you previously handle these needs in-house?
Our yearly supply and need has greatly increased.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
90
What challenge were you trying to address with the service provider?
Our goals were to handle inbound calls more effectively and efficiently.
SOLUTION
What was the scope of the service provider's involvement?
They handle customer calls, complaints, payment and processing orders.
Could you describe the pricing structure and how they billed you?
It is in short term renewable terms (6 months). We have a package deal.
How did you come to work with this service provider?
I found them through online research.
How would you assess the service provider for answering calls, customer service, and communication?
They are above average.
How much time, in hours, does this service provider save you each month?
20.
How much money does this service provider save you each month?
$25,000.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
They just allow me daily to focus my energy and expertise more.
What are the service provider's strengths?
They are trustworthy, dedicated, and customer oriented.
How can the service provider improve?
They could offer discounts and promos for loyal customers.
How long has your company been working with this service provider?
2012 - Ongoing.
How much money do you spend annually with this service provider?
$200,000 to $999,999.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer-based Answering Support for Finance Branch
Call Center Services
Less than $10,000
Jan. 2015 - Ongoing
4.5
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.5
"It is a high-quality service that presents no problems and is very safe."
Aug 12, 2017
Manager, Finance Branch
Anonymous
Other industries
Long Beach, California
5,001-10,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you use to handle these needs in-house?
My company needs Evoice to improve the quality of our customer service. I use their answering services personally as well because it is very practical.
How many inbound calls did your company handle every day?
Around 150 inbound calls per day.
What challenge were you trying to address with the service provider?
To obtain a reliable and high-quality means of customer service.
SOLUTION
What was the scope of the service provider's involvement?
It is a very comfortable and guaranteed service. It gives me great security.
Could you describe the pricing structure and how they billed you?
They have very attractive prices for different services according to the needs of the client.
How did you come to work with this service provider?
Through an online search, I saw an advertisement and started to investigate. I read good things about their services.
How would you assess the service provider for answering calls, customer service, and communication?
They are very good and high capacity. It is an excellent service, guaranteed.
How much time and money does this service provider save you each month?
They save us time and money well, around 35 hours a month and more than $200 a month.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
I've had a very good experience with them and have had no problems. I communicate with them easily through e-mail, calls, and their web page.
What are the service provider's strengths?
It is a high-quality service that presents no problems and is very safe.
What areas can the service provider improve?
No, I think it's perfect.
How long has your company been working with this service provider?
I've been using their service since 2015, and continue to do so.
How much money do you spend annually with this service provider?
My company spends between $1,000 to $4,999.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Answering & Customer Services for Gaming Company
Call Center Services
Less than $10,000
Jan. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
4.0
"They provide a very good service."
Aug 12, 2017
Manager, Gaming Company
Anonymous
Gaming
Buffalo, New York
501-1,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you use to handle these needs in-house?
It is very important in my firm because there is a group internally that audits all of the phone calls.
How many inbound calls did your company handle every day?
I'm not sure but it is high volume.
What challenge were you trying to address with the service provider?
It is a very good solution for our needs and easy to buy.
SOLUTION
What was the scope of the service provider's involvement?
They have easy to use answering services.
Could you describe the pricing structure and how they billed you?
They have plans for $12.99 to $79.99 that all have different advantages. The various plans are adequate for our needs.
How did you come to work with this service provider?
I found the service on a blog.
How would you assess the service provider for answering calls, customer service, and communication?
They have the ability to answer calls properly.
How much time and money does this service provider save you each month?
I don't know, but the service calms me.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
They provide a very good service.
What are the service provider's strengths?
Their customer service ability.
What areas can the service provider improve?
They need more advertising so people can know about them.
How long has your company been working with this service provider?
I think we've been with them for one or two years.
How much money do you spend annually with this service provider?
It is less than $1,000.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Evoice is an Excellent Service
Call Center Services
Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5
"We use Evoice to get more things done and we can depend on it."
Jun 22, 2017
Owner
Anonymous
Other industries
Athens, Georgia
1-10 Employees
Survey Response
RATINGS
5.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
3.5
NPS
Reliable Service for Utilities Company
Call Center Services
Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0
"It was highly recommended to us from a 3d party and has provided a very good value. It meets all of company’s needs."
Jun 22, 2017
Manager, IT
Anonymous
Utilities
Madison, Tennessee
51-200 Employees
Survey Response
RATINGS
5.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
5.0
NPS
Call Routing Makes it a Great Tool
Call Center Services
Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5
"Its toll free number, custom greetings and call routing makes it a great tool."
Jun 22, 2017
Associate, Administration
Anonymous
Education
Cambridge, Massachusetts
51-200 Employees
Survey Response
RATINGS
4.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
3.5
NPS
Easy to Use and Has a Mobile App
Call Center Services
Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0
"The mobile app makes it easy to use. "
Jun 22, 2017
Manager, Customer Service
Anonymous
Financial services
Newark, California
201-500 Employees
Survey Response
RATINGS
4.5
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
4.0
NPS
Email and Social Media Services with Easy Accesibility
Call Center Services
Less than $10,000
2.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
2.5
"Helps us maintain more customer loyalty."
Jun 21, 2017
Associate, Other
Anonymous
Other industries
Anderson, Indiana
501-1,000 Employees
Survey Response
RATINGS
2.5
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
2.5
NPS
Showing 1-10 of
27 Reviews
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