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Customer Umbrella is a global Outsource Customer Service company specializing in Gaming Support Outsourcing originally founded in Varna, Bulgaria. Now operating in over 20 countries, providing customer service in 55 languages to more than 150 businesses worldwide. Our consultants can handle all kinds of inquiries promptly and efficiently by covering all possible communication channels.

Operating in Eastern Europe, specifically Bulgaria, can save a company between 40-50% of its outsourcing costs.

  • $1,000+
  • < $25 / hr
  • 250 - 999
  • Founded 2021
Average Review Rating
5.0
Total Reviews
15
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
5.0 /5

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    Locations (5)

    76 - 100

    Highly Rated Similar Providers

    Overall Review Rating

    5.0
    • Quality

      5.0 /5
    • Schedule

      4.9 /5
    • Cost

      4.8 /5
    • Willing to Refer

      5.0 /5
    See all 15 Reviews
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    Customer Support Services for Sports Betting & Gambling Firm

    • Back Office Outsourcing Call Center Services
    • $10,000 to $49,999
    • Aug. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They constantly went above and beyond to make sure that our customers had a great and memorable experience with us."

    Mar 3, 2024

    Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email inquiries.

    Back Office Support for Photo Organization Platform

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Apr. - Nov. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They showed a thorough awareness of our safety and compliance requirements."

    Mar 1, 2024

    Customer Umbrella provided back office support for a photo organization platform. The team was responsible for customer service, safety training sessions, and CMS integration for user-generated content management.

    Back Office Outsourcing for Electronics Manufacturer

    • Back Office Outsourcing
    • $10,000 to $49,999
    • May - Dec. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were incredibly professional, knowledgeable, and multilingual."

    Feb 28, 2024

    Customer Umbrella managed outbound phone calls and emails in seven languages for an electronics manufacturer. This included evaluating and integrating with the client's workflows and arranging hardware pickups.

    Customer Support Services for Gaming Machines Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Nov. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They made sure that every conversation we had with our players was enjoyable and unforgettable.”

    Feb 16, 2024

    Customer Umbrella provides customer support services for a gaming machines company. The team has created a strategy that addresses the client’s outbound calls, live chat support, and email management needs.

    Back Office Outsourcing for Gaming Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Aug. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They constantly went above and beyond our expectations."

    Feb 8, 2024

    Customer Umbrella provides ongoing call center services for a gaming company. The team handles outbound calls, live chat, and email support.

    Back Office Support for Furniture & Home Decor Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Sep. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Customer Umbrella has proven to be more than just a service provider; they're a true partner in our pursuit of excellence."
    Feb 7, 2024

    Customer Umbrella provides ongoing back office support for a furniture and home decor company, including live chat support, email inquiry management, and product page content development.

    Call Center Services for Healthcare Company

    • Call Center Services
    • $10,000 to $49,999
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Customer Umbrella has performed admirably."
    Feb 4, 2024

    Customer Umbrella provides call center services for a healthcare company. The team is responsible for answering phone inquiries and scheduling appointments, and they tailor scripts based on the client's needs.

    Customer Support Outsourcing for Game Development Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Nov. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What really stands out about Customer Umbrella is how well they understand the gaming world."

    Aug 23, 2023

    Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live chat).

    Customer Support for Game Development Company

    • Application Management & Support HR Consulting
    • Less than $10,000
    • Apr. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "We really appreciate how flexible everything is, depending on our needs."

    Jan 20, 2023

    Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game.

    Call Center Services for Software Automation Company

    • Call Center Services
    • Less than $10,000
    • Mar. 2019 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    2.0
    Willing to Refer
    5.0

    "They are very friendly and managed to find new operators quickly."

    Apr 15, 2021

    To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries. 

    Contact Customer Umbrella

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