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Customer Umbrella is a global Outsource Customer Service company specializing in Gaming Support Outsourcing originally founded in Varna, Bulgaria. Now operating in over 20 countries, providing customer service in 55 languages to more than 150 businesses worldwide. Our consultants can handle all kinds of inquiries promptly and efficiently by covering all possible communication channels.

Operating in Eastern Europe, specifically Bulgaria, can save a company between 40-50% of its outsourcing costs.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Varna, Bulgaria
  • Year founded
    Founded 2021

5 Locations

  • Varna , Bulgaria
  • New Delhi , India
  • São Paulo , Brazil
  • Pasay , Philippines
  • Gaziantep , Türkiye

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Customer Umbrella is noted for providing good value for cost, with clients highlighting their pricing as fitting within budget. They typically assign 2-5 employees per project and have successfully reduced operational costs for clients by up to 30%, while also improving service efficiency.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 15 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Customer Umbrella Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Multilingual Support

      Customer Umbrella's ability to provide multilingual support has been a significant advantage for clients with diverse customer bases. This has improved communication and customer experience across different languages.

    • Room for Continuous Improvement

      While clients have had overwhelmingly positive experiences, there is always room for continuous improvement and refinement in Customer Umbrella's services. This ongoing commitment to enhancement is appreciated by clients.

    • Expertise in Customer Support

      Customer Umbrella is highly effective in managing customer support across various industries, handling outbound calls, live chat, and email inquiries efficiently. They have improved customer satisfaction and operational efficiency for clients in gambling, gaming, retail, and healthcare sectors.

    • Positive Impact on Client Operations

      Customer Umbrella's involvement has had a transformative effect on clients' operations, reducing stress levels and workload while improving efficiency and customer service standards.

    • Flexibility and Adaptability

      Clients appreciate Customer Umbrella's flexibility and adaptability in meeting their specific needs and evolving requirements. This has been crucial in maintaining effective support and achieving project goals.

    • Strong Cultural Fit

      Customer Umbrella's alignment with clients' company values and culture has been a significant factor in successful collaborations. This has fostered mutual understanding and effective teamwork.

    Customer Umbrella Reviews

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    All Filters

    Customer Support Services for Sports Betting & Gambling Firm

    • Back Office Outsourcing Call Center Services
    • $10,000 to $49,999
    • Aug. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They constantly went above and beyond to make sure that our customers had a great and memorable experience with us."

    CEO, Sports Betting & Gambling Firm
    Anonymous
    • Gambling
    • Jersey City, New Jersey
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email inquiries.

    Back Office Support for Photo Organization Platform

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Apr. - Nov. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They showed a thorough awareness of our safety and compliance requirements."

    Founder & Chief Memory Officer, Photo Organization Platform
    Anonymous
    • Design
    • Glen Ellyn, Illinois
    • 1-10 Employees
    • Online Review 
    • Verified

    Customer Umbrella provided back office support for a photo organization platform. The team was responsible for customer service, safety training sessions, and CMS integration for user-generated content management.

    Back Office Outsourcing for Electronics Manufacturer

    • Back Office Outsourcing
    • $10,000 to $49,999
    • May - Dec. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were incredibly professional, knowledgeable, and multilingual."

    Founder & CEO, Electronics Manufacturer
    Anonymous
    • Manufacturing
    • New York City, New York
    • 1-10 Employees
    • Online Review 
    • Verified

    Customer Umbrella managed outbound phone calls and emails in seven languages for an electronics manufacturer. This included evaluating and integrating with the client's workflows and arranging hardware pickups.

    Customer Support Services for Gaming Machines Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Nov. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They made sure that every conversation we had with our players was enjoyable and unforgettable.”

    CEO & Head of Int’l Product Mgmt, Gaming Machines Company
    Anonymous
    • Gaming
    • Luebeck, Germany
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides customer support services for a gaming machines company. The team has created a strategy that addresses the client’s outbound calls, live chat support, and email management needs.

    Back Office Outsourcing for Gaming Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Aug. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They constantly went above and beyond our expectations."

    CEO & Co-Founder, Gaming Company
    Anonymous
    • Gaming
    • Berlin, Germany
    • 1-10 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides ongoing call center services for a gaming company. The team handles outbound calls, live chat, and email support.

    Back Office Support for Furniture & Home Decor Company

    • Back Office Outsourcing
    • $10,000 to $49,999
    • Sep. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Customer Umbrella has proven to be more than just a service provider; they're a true partner in our pursuit of excellence."
    Founder
    Anonymous
    • Retail
    • Omaha, Nebraska
    • 1-10 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides ongoing back office support for a furniture and home decor company, including live chat support, email inquiry management, and product page content development.

    Call Center Services for Healthcare Company

    • Call Center Services
    • $10,000 to $49,999
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Customer Umbrella has performed admirably."
    Founder & CEO, Healthcare Company
    Anonymous
    • Healthcare
    • Los Angeles, California
    • 11-50 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides call center services for a healthcare company. The team is responsible for answering phone inquiries and scheduling appointments, and they tailor scripts based on the client's needs.

    Customer Support Outsourcing for Game Development Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Nov. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What really stands out about Customer Umbrella is how well they understand the gaming world."

    Head of Marketing, Room 8 Group
    Maria Dziubina
    • Gaming
    • Limassol, Cyprus
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live chat).

    Customer Support for Game Development Company

    • Application Management & Support HR Consulting
    • Less than $10,000
    • Apr. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "We really appreciate how flexible everything is, depending on our needs."

    Player Experience Lead, Game Development Company
    Mikhail Artemov
    • Gaming
    • Limassol, Cyprus
    • 11-50 Employees
    • Online Review 
    • Verified

    Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game.

    Call Center Services for Software Automation Company

    • Call Center Services
    • Less than $10,000
    • Mar. 2019 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    2.0
    Willing to Refer
    5.0

    "They are very friendly and managed to find new operators quickly."

    Co-Founder, Software Automation Company
    Rune Sovndahl
    • Utilities
    • London, England
    • 201-500 Employees
    • Online Review 
    • Verified

    To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries. 

    Locations (5)

    76 - 100

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