Noon Dalton

BACKGROUND

Please describe your company and your position there.

POS.Com is a fast growing SAAS Tech company that focuses in Retail and Restaurant Solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noon Dalton?

As a self-funded startup Founder, we have to balance our available capital and human resources. Every day we try to make decisions to maximize the results from our limited energy, but yet it’s easy to be trapped with busy admin works.

SOLUTION

How did you select this firm and what were the deciding factors?

We interviewed a few firms, and most of them Pitched VA's as magical wands and gave us unrealistic expectations. NoonDalton guided us on how to get things done with a Virtual Assistant and the efforts required to have results. That was the deciding factor.

Describe the project in detail and walk through their service package.

From our bootstrap days, they provided us with remote admin assistance. When we started growing profitably, they were able to supplement our NYC Ops team to scale up during peak seasons and reallocate them to Sales and Marketing during other times...

How many resources from the vendor's team worked with you, and what were their positions?

Executive Assistant Customer Service Leads and Data Management

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The ability to add multiple resources in a short period of time is something that would be impossible as a startup in NYC.

How effective was the workflow between your team and theirs?

They are a reliable partner that not only Invested the time to understand tasks on hand but our company culture as well. They helped ease the integration of an offshore team to our NYC office.

What did you find most impressive or unique about this company?

They actually tried to understand the people and processes behind the company and offered solutions and not just bodies at a call center.

Are there any areas for improvement or something they could have done differently?

As a start up, we needed everything yesterday. We didn't truly appreciate their onboarding process, and our team just wanted get things done and hesitated with initial engagement. It would be wonderful if they can make the transition even more frictionless.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and General Manager of StudioHawk London. A boutique SEO company that helps to improve SME's online presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noon Dalton, and what were your goals?

Working in Collaboration with Noon Dalton to improve the online presence of the business and showcase their quality BPO services to the world.

SOLUTION

How did you select this vendor and what were the deciding factors?

Built a great relationship with the Founder, Ed, and kept in contact to eventually work together.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Continuing to improve the website and increasing the authority of Noon Dalton to rank well and leverage SEO as a major online channel. 

How many people from the vendor's team worked with you, and what were their positions?

I worked with the CEO, Founder and CMO on this ongoing campaign.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Noon Dalton is great at carrying out tasks and getting things done with speed, working with them is great, comms are clear and open as well.

BACKGROUND

Please describe your company and your position there.

Full Service Real Estate and Property Management of Los Angeles Co. Residential RE

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noon Dalton?

Administrative Organization, Software management and Marketing solutions

What were your goals for this project?

To straighten out the kinks in the old system, grow with new solutions and to progress new business .

SOLUTION

How did you select Noon Dalton?

Trade show table in Las Vegas

Describe the project in detail.

Day to day tasks include various different platforms

What was the team composition?

David Rowe as the main support with a few different noon dalton reps training to be full time .

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

NA

How effective was the workflow between your team and theirs?

NA

What did you find most impressive about this company?

David Rowe and his management expertise. They had loyal support throughout the collaboration.

Are there any areas for improvement?

Screening new hires for the necessary skill levels to take on their accounts.

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service to minimize the time required to manage different departments. It reduces administrative costs significantly by having a highly qualified staff for this type of management. The outsourced company has the time designated for these tasks that has optimized and improved response time, helping to make the customer experience remarkable.

What type of work can your internal staff avoid by using a back office service?

With back-office services, our administrative staff avoids performing tasks designated to manage the company itself. They also do not have direct contact with the client for issues such as computer and communication tasks, human resources, management, accounting or finance.

What were your company’s goals for the partnership with this service provider?

Our goal was to improve our performance.

SOLUTION

What do they provide for you on a normal basis?

They provide support for various projects.

Could you describe their pricing structure and how they bill you?

We are billed through a financing contract.

How did you find and select them?

We found them via an online search.

RESULTS & FEEDBACK

Please assess their quality of work.

They provide an excellent quality of service.

How much time and money do you estimate that they save you each month?

They save us $1,000 a month.

Based on your experience, what takeaways can you share about working with them?

Their service is an excellent work tool.

What do you think are their strengths?

They are really strong in everything.

Where do you think they can improve?

There is nothing they need to improve. They are fine.​​​​​​​