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Zahoree, formerly Infolink-exp

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AI and Data-Driven Customer Support Outsourcing

Zahoree helps its customers to scale by providing outsourced capacity and expertise to handle customer interactions throughout the customer journey. As part of our services, Zahoree provides the Zahoree Virtual Teams® platform, built to democratize customer support and help companies manage virtual teams of customer facing -and back-end- support Experts. Our platform consolidates data from diverse sources, and includes Artificial Intelligence features to analyze it, including surveys, support cases, product reviews and other sources of customer feedback and behavioral data. We deliver unique visibility into the customer operations and end-customers’ journey.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Málaga, Spain
  • Year founded
    Founded 2012

2 Locations

  • Málaga , Spain
  • Juárez , Mexico

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 4.8 /5

    What Clients Have Said

    Zahoree offers good value for cost, with pricing fitting clients' budgets across various projects. Reviews highlight responsive communication and effective management, contributing to improved customer satisfaction and operational metrics.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 2 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Zahoree, formerly Infolink-exp Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Impressive Leadership and Management

      The leadership at Zahoree is praised for staying close to clients and agents, ensuring proactive communication and solution-oriented approaches. Their management style is seen as a key factor in driving success.

    • Proactive and Innovative Approach

      Zahoree is recognized for their proactive nature, always seeking innovative ways to improve services. Clients value their collaborative approach and openness to feedback, which enhances service delivery.

    • Alignment with Client Values

      Zahoree's alignment with client values and culture fit is frequently mentioned as a reason for selection, alongside competitive pricing and good value for cost, making them a preferred partner.

    • Proficiency in Customer Support

      Zahoree excels in providing customer support, maintaining high levels of product knowledge and customer satisfaction. Their ability to answer inquiries and conduct product demos effectively has been highlighted as a strength.

    • No Significant Areas for Improvement

      While clients acknowledge room for improvement, no specific areas for enhancement were identified. This suggests overall satisfaction with Zahoree's services and performance.

    Zahoree, formerly Infolink-exp Reviews

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    Customer Service Outsourcing for E-Commerce Company

    • Customer Service Outsourcing
    • $200,000 to $999,999
    • Jan. 2020 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They are very proactive about the customer experience."

    Apr 3, 2025
    CX Manager, Eight Sleep
    Anonymous
    Verified
    • eCommerce
    • New York City, New York
    • 51-200 Employees
    • Online Review
    • Verified

    Zahoree, formerly Infolink-exp provided call center services for an e-commerce company. The team answered customer inquiries about the client's products and conducted product demos to increase sales.

    Remote Call Center Services for Lifestyle E-Comm Brand

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • Confidential
    • May 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their training, work quality, and overall management were very impressive."

    May 2, 2025
    Director of CS, Lifestyle E-Commerce Brand
    Danny
    Verified
    • eCommerce
    • San Diego, California
    • 51-200 Employees
    • Online Review
    • Verified

    Zahoree, formerly Infolink-exp has been hired by a lifestyle e-commerce brand to expand and consolidate their contact center. The team has scoped out and staffed a remote call center for the client.

    Customer Service Outsourcing for Financial Services Co

    • Customer Service Outsourcing
    • $50,000 to $199,999
    • Aug. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their quality in leadership and finding ways to achieve goals together have stood out."

    Apr 1, 2025
    BPO Vendor Manager, KOHO
    Patrick Gagan
    Verified
    • Financial services
    • Toronto, Ontario
    • 51-200 Employees
    • Online Review
    • Verified

    A financial services company has hired Zahoree, formerly Infolink-exp, to provide customer support services. The team has provided live chat, email, and phone support to the client's users.

    Showing 1-3 of 3 Reviews

    Locations (2)

    6 Calle de Marie Curie Málaga, Spain 29590

    50 - 75

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