OutPLEX

BACKGROUND

Please describe your company and position.

I am the Business Consultant of Seta Corp

Describe what your company does in a single sentence.

On line jewelry retailer selling DTC as well as on most major marketplaces

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OutPLEX to accomplish?

• lower costs
• improved service
• improved call quality

SOLUTION

How did you find OutPLEX?

Referral

Why did you select OutPLEX over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OutPLEX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

handling of inbound order calls and customer inquiries

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service levels, cost per call. Both metrics exceeded our expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent and the team was extremely responsive.

What was your primary form of communication with OutPLEX?

Email or Messaging App

What did you find most impressive or unique about this company?

Call Center leadership was top notch

Are there any areas for improvement or something OutPLEX could have done differently?

Consideration of some onsite meetings with us