Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.
Role-based professionals embedded into your operations
We handle recruiting, vetting, onboarding, and continuous performance support
No internal hiring, payroll, or training lift required from your team
Flexible fractional or full-time capacity as your business evolves
Extend your team with reliable, integrated support without the delays and administrative burden of traditional hiring.
2. Workflow Engineering & Operational Support
Workflow design and process optimization
Automation and systems integration
Reporting, structure, and operational streamlining
Scalable systems that improve efficiency and reduce operational friction
3. Dedicated Virtual Front Desk
A team of Engagement Specialists assigned to your account (not a rotating agent pool)
Consistent, brand-aligned call handling and intake
Seamless routing, messaging, caller support, and reception coverage
Ongoing familiarity with your workflows, terminology, and client expectations
Over time, your assigned team becomes more efficient, accurate, and aligned with your organization, delivering a consistent caller experience that feels truly in-house.
Veta Virtual is noted for its competitive pricing and value, fitting various budgets. Clients report satisfaction with the quality of service, responsiveness, and effective communication, but some mentioned affordability concerns as business conditions changed.
While Veta Virtual's services are highly regarded, some clients express interest in expanding their multilingual capabilities to include languages like French and Chinese, indicating potential areas for growth.
Professional and Consistent Performance
Veta Virtual is recognized for their professionalism and consistency in handling client needs. Their ability to adapt and provide personalized services makes them a reliable partner for various businesses.
Strong Project Management Skills
Clients commend Veta Virtual for their strong project management skills, ensuring timely delivery and clear communication. Their organized approach facilitates smooth and efficient workflows.
Effective Lead Management and Conversion
Veta Virtual's lead management services are effective in capturing and converting leads into customers. Their approach is strategic and contributes to business growth and client satisfaction.
Seamless Integration and Customization
Veta Virtual offers seamless integration into client workflows, providing customizable services that align with business needs. Their flexibility and tailored approach are highly valued by clients.
Proven Track Record with Law Firms
Veta Virtual has a strong track record of working with law firms, offering services that include call handling, scheduling, and client communication. Their experience in the legal sector is a key strength.
Inbound Customer Service for Sales & Marketing Agency
Back Office OutsourcingCall Center ServicesSales Outsourcing
Confidential
Mar. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have been great!"
Sep 13, 2023
Founder, RevFuel
Andrew Block
Verified
Other industries
Charleston, South Carolina
1-10 Employees
Online Review
Verified
Veta Virtual provides inbound customer service for a sales and marketing agency. The team supports the client in handling inbound calls from qualified leads and in managing booked meetings.
Veta Virtual responds to inbound requests within 10 minutes during business hours, meeting client expectations. They communicate with the client via email and a messaging app. Overall, the client is pleased with their work and project management skills.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of RevFuel
Describe what your company does in a single sentence.
We're a sales and marketing agency.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Respond to inbound leads.
Qualified leads and booked meetings.
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Veta Virtual were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Veta Virtual came in to handle our inbound calls from prospective customers. We had an influx of calls and could not handle the volume. We needed a team that could quickly handle requests and not miss anything. Which Veta has done an amazing job so far.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They are required to respond to every inbound request and respond within 10 minutes during business hours. Which they have done every time!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes they have been great! Always on top of things.
What was your primary form of communication with Veta Virtual?
Email or Messaging App
What did you find most impressive or unique about this company?
Just that they stick to one person and I know who is working with us. Plus how quickly they ramped up and accustomed to our style.
Are there any areas for improvement or something Veta Virtual could have done differently?
Nope they are great!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Law Firm
Call Center Services
Confidential
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."
Jun 13, 2023
Partner, Law Firm
Anonymous
Verified
Legal
British Columbia, Canada
1-10 Employees
Online Review
Verified
Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.
Veta Virtual pleases the client with their services and the results they've delivered. Their team is very responsive, personable, and timely. They also facilitate an open dialogue regarding updates and the client's ongoing needs. Moreover, the service provider communicates via email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Partner of a legal company
Describe what your company does in a single sentence.
Law firm focusing on specific practice areas.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Finding solutions to assist with our reception needs.
SOLUTION
How did you find Veta Virtual?
Online Search
Why did you select Veta Virtual over others?
Close to my geographic location
Describe the scope of work in detail. Please include a summary of key deliverables.
Excellent reception coverage services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We have been very pleased with the results and services provided.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We appreciate an open dialogue regarding ongoing needs and updates. Service is timely.
What was your primary form of communication with Veta Virtual?
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate the open lines of communication and Andy is very responsive and personable.
Are there any areas for improvement or something Veta Virtual could have done differently?
We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us. This has been very helpful.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Answering services
+2
Less than $10,000
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their customer service was excellent."
May 17, 2023
Executive, Finn Legal Group
Anonymous
Verified
Legal
Newport Beach, California
1-10 Employees
Online Review
Verified
Veta Virtual has provided call center services for a law firm. They answer telephones and provide warm transfers. The team is responsible for screening calls and taking messages.
Thanks to Veta Virtual's efforts, the client experiences relief from answering inbound calls as the team efficiently managed them. Communications have been frequent and prompt via email, facilitating an effective workflow. The project is delivered on time, and their customer service is excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Finn Legal Group
Describe what your company does in a single sentence.
My company is a law firm that specializes in estate and business planning.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Veta Virtual to accomplish?
Answer my telephones and provide warm transfers.
SOLUTION
How did you find Veta Virtual?
Referral
Why did you select Veta Virtual over others?
Pricing fit our budget
How many teammates from Veta Virtual were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Warm transfers, screening calls, and taking messages.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Not having to worry about answering inbound calls. All calls have been handled by veta virtual.
What was your primary form of communication with Veta Virtual?
Email or Messaging App
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes.
What did you find most impressive or unique about this company?
Their customer service was excellent. Hard to find these days
Are there any areas for improvement or something Veta Virtual could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistance for Paralegal Firm
Call Center ServicesHR Consulting
Less than $10,000
June - Aug. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Intakes were completed in full with enough detail to provide legal advice to potential clients."
Aug 11, 2022
President, Benchmark Legal Offices
Edward Woods
Verified
Legal
Hamilton, Ontario
1-10 Employees
Online Review
Verified
Veta Virtual is a virtual assistant for a paralegal firm, providing reception services, scheduled appointments, and final client intake forms.
Client intakes were completed and sent to management in a timely and detailed manner. Veta Virtual has a well-trained, friendly, professional team that keeps a simple and quick setup from start to finish.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
For what projects/services did your company hire Veta Virtual, and what were your goals??
Virtual assistant call centre services
SOLUTION
How did you select this vendor and what were the deciding factors?
was recommended in our CLIO Law management software
Describe the project in detail and walk through their service package, including any calling tools used.
They provide reception services, scheduled appointments and completed potential client intake forms for us to follow up on retaining legal matters
Who did you work with and what was the feedback process like?
Andy fang and several of their virtual assistants
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Client calls were. answered quickly, client intakes were completed and sent to our management portal. Intakes were completed in full with enough detail to provide legal advice to potential clients.
Describe their project management style, including communication tools and timeliness.
received communication by email from the assistant after each call in addition to the client intake form completed.
What did you find most impressive or unique about this company?
My company, Benchmark Legal Offices, have been using veta for the last couple of months and I must say it is an awesome service with amazing, well trained,always friendly, professional agents. Setup was simple and quick from start to finish, Andy had us up and running in a few hours. If you're looking for a virtual Assistant, I would highly recommend.
Are there any areas for improvement or something they could have done differently?
None. They did an amazing job
RATINGS
5.0
"If I could give 10 stars, I would."
Quality
5.0
Service & Deliverables
"excellent consistent communication on process and procedure"
Schedule
5.0
On time / deadlines
"Scheduling was very easy from start to finish"
Cost
5.0
Value / within estimates
"Cost was very favourable"
Willing to Refer
5.0
NPS
"highly likely
Reception Service for Construction Company
Call Center Services
Less than $10,000
Feb. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Andy takes our feedback and implements it very quickly."
Apr 21, 2022
Owner & Director of Operations, Konstruction Group Inc.
Fadi Mamar, BSc. Eng
Verified
Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified
Veta Virtual acts as virtual receptionists for a construction company. They cover the client's daily calls until 9 p.m. and send an email to the client after each call.
So far, the client is happy with Veta Virtual's friendly staff, providing quality services to the end clients. The team never gets tired of answering inquiries and is receptive to the client's feedback, which impresses the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Director of operations and owner of the company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual, and what were your goals??
We receive calls all day long, Veta picks up all our calls and qualifies them as leads or time-wasters which saves us a lot of time
SOLUTION
How did you select this vendor and what were the deciding factors?
We searched for a few companies but veta was more profressional
Describe the project in detail and walk through their service package, including any calling tools used.
Receptionist coverage all day until 9pm. We forward them our phone calls through our provider and they take care of the rest. At every call, they send us an email follow-up detailing the call we got.
Who did you work with and what was the feedback process like?
We worked with the owner Andy who was very professional and helpful in setting up our account.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Our clients are very impressed with the service and friendly staff that answers their calls.
Describe their project management style, including communication tools and timeliness.
Very organized regardless of how many calls we get.
What did you find most impressive or unique about this company?
Andy takes our feedback and implements it very quickly.
Are there any areas for improvement or something they could have done differently?
Not that i can think of
RATINGS
5.0
"Very helpful and easy to use"
Quality
5.0
Service & Deliverables
"Great value for the price"
Schedule
5.0
On time / deadlines
"Very smooth"
Cost
5.0
Value / within estimates
"Very reasonable"
Willing to Refer
5.0
NPS
"Positively
Virtual Receptionist for Legal Services Agency
Call Center Services
Confidential
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their receptionists give me the impression of genuine care about my business and are trying to help me gain clients."
Apr 21, 2022
Lawyer & Owner, Legal Services Agency
Anonymous
Legal
Newmarket, Ontario
1-10 Employees
Online Review
Veta Virtual provides call center services for a legal services agency. They act as a virtual receptionist to answer general inquiries and take messages and sends the information via email to the client.
The client saves time and is more efficient when talking to potential end clients, thanks to Veta Virtual. So far, the client is happy with the ongoing collaboration, giving them the freedom to contact the end clients while the team takes care of the business front line.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a lawyer running a small solo practice in the areas of real estate and wills and estates.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual, and what were your goals??
My call volume isn't high enough for a full time receptionist, so I have been relying on virtual receptionist services for a number of years. I switched to Veta Virtual almost one year ago to handle general inquiries and take messages on my behalf.
SOLUTION
How did you select this vendor and what were the deciding factors?
I searched for virtual receptionist services online and shortlisted a few options. I chose Veta Virtual because it seemed like the right fit for me in terms of pricing and services offered, and I liked that they assign a small number of receptionists to my file so they will know my business and clients better.
Describe the project in detail and walk through their service package, including any calling tools used.
My callers have an option to speak with reception when calling, and Veta Virtual covers these calls both during and outside of my business hours, within their hours. Outside of their hours there is a voicemail box and they will check messages and send them to me the following business day.
The receptionists take down the caller details I've requested that they collect and send the details to me by email. Under certain conditions they will check with me to see if they can put a caller through to me directly.
Who did you work with and what was the feedback process like?
I have spoken with Andy as well as with some of the 5 receptionists assigned to handle my calls. They are always open to feedback and suggestions and have been responsive and friendly when I have contacted them.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
My receptionists have saved me time by taking down key information from potential clients so that I can be more efficient when I call them back. My clients have spoken highly of the receptionists they have spoken with as well.
Describe their project management style, including communication tools and timeliness.
I am able to email my contacts whenever needed.
What did you find most impressive or unique about this company?
Andy has been very hands on and responsive. Their receptionists give me the impression of genuine care about my business and are trying to help me gain clients.
Are there any areas for improvement or something they could have done differently?
At the moment everything is going well.
RATINGS
5.0
"Thanks for the great work!"
Quality
5.0
Service & Deliverables
"I'm very happy with their quality"
Schedule
5.0
On time / deadlines
"I've had no issues in this area"
Cost
5.0
Value / within estimates
"Their pricing is fair and competitive"
Willing to Refer
5.0
NPS
"I would be happy to
Lead Generation for Accounting Firm
Call Center Services
Less than $10,000
Mar. - Apr. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their communication was flawless."
Apr 12, 2022
Operations Manager, Mauriello Enterprises
Ronnie Funes
Financial services
Staten Island, New York
11-50 Employees
Online Review
Veta Virtual was an accounting firm’s lead generation partner. They called over six thousand contacts to book appointments.
Veta Virtual successfully booked new prospects and cleaned the client’s database, meeting expectations. Their flawless communication resulted in a smooth collaboration. Ultimately, their speed in delivering the project was impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Operations Manager for a multi-location accounting firm in NY and NJ.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual, and what were your goals??
Project: List Reactivation Goal: To book more appointments
SOLUTION
How did you select this vendor and what were the deciding factors?
Recommendation from the owner of the company. The deciding factor was a great first impression and clear communication of what they will and can do.
Describe the project in detail and walk through their service package, including any calling tools used.
We hired them to call a list of over six thousand names in order to book appointments. The goal was to get appointments booked and update each name to a status we requested which helped us clean our database.
Who did you work with and what was the feedback process like?
With Andy and it was great
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We've gotten more bookings from previous clients who did not return last year.
Describe their project management style, including communication tools and timeliness.
Their communication was flawless!
What did you find most impressive or unique about this company?
The speed of deliverability on the project.
Are there any areas for improvement or something they could have done differently?
Nope
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Gift Cards Company
Call Center Services
Less than $10,000
Oct. 2021 - Jan. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They were very informed about our business."
Feb 4, 2022
President, Gift Cards Company
Anonymous
Verified
Other industries
Vancouver, British Columbia
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provided call center services for a gift cards company. The team handled phone calls outside of business hours and emailed important information.
Veta Virtual Receptionist excellently handled phone calls, enabling the company to accommodate every end client concern and secure new business partnerships. The team showcased a high level of professionalism and punctuality. Above all, they were personable and responsive throughout.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Reseller of gift cards. President
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
To cover phone calls after our business hours and on weekends.
SOLUTION
How did you select this vendor and what were the deciding factors?
Did our research online and then wanted to hire a small, Canadian company and they fit the bill.
Describe the project in detail and walk through their service package, including any calling tools used.
They answer our out-of-business-hours phone calls. Email us the pertinent information promptly and then we service our prospects and clients. They were very informed about our business.
Who did you work with and what was the feedback process like?
We work with an account manager and he is set us up very quickly and easily.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Service was excellent and helped us get new business that we might have missed without the service.
Describe their project management style, including communication tools and timeliness.
Very timely and professional.
What did you find most impressive or unique about this company?
Small, responsive and personal.
Are there any areas for improvement or something they could have done differently?
No everything has been fine to date.
RATINGS
5.0
"Very good."
Quality
5.0
Service & Deliverables
"Very pleased with their service and professionalism."
Schedule
5.0
On time / deadlines
"Excellent and easy."
Cost
4.5
Value / within estimates
"Very fair and well worth it."
Willing to Refer
5.0
NPS
"For sure if anyone has their needs.
Virtual Receptionist for Digital Marketing Agency
Call Center Services
$50,000 to $199,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They setup fast and their customer service is outstanding."
Feb 2, 2022
Managing Director, Digital Marketing Company
YS Lee
Verified
Advertising & marketing
Toronto, Ontario
11-50 Employees
Online Review
Verified
Veta Virtual Receptionist is hired by a digital marketing company to provide virtual receptionist services. Their main responsibilities involved collecting calls and leads, sorting by categories, and more.
Since Veta Virtual Receptionist has joined the project, the client is able to save money from their fixed cost, and their efficiency has improved significantly. The team is responsive to questions and inquiries. Overall, they are fast, cost-effective, and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Managing director of a digital marketing company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
cut cost and have more streamlined process in the company
SOLUTION
How did you select this vendor and what were the deciding factors?
great pricing + customer service
Describe the project in detail and walk through their service package, including any calling tools used.
they collect the calls and leads, sort them out in terms of categories, and send it to different departments of our company
Who did you work with and what was the feedback process like?
Andy, great customer service, understood what we needed right away.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We cut more than $2500 from our fixed cost, but increased in efficiency
Describe their project management style, including communication tools and timeliness.
Every single inquiry we had about our services were answered within the day.
What did you find most impressive or unique about this company?
They setup fast and their customer service is outstanding. It felt very personal.
Are there any areas for improvement or something they could have done differently?
Nothing. 100% happy
RATINGS
5.0
Quality
5.0
Service & Deliverables
"perfect"
Schedule
5.0
On time / deadlines
"perfect"
Cost
5.0
Value / within estimates
"affordable for small business"
Willing to Refer
5.0
NPS
"100%, already did
Reception Services for Legal Firm
Call Center Services
Less than $10,000
Dec. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We've received zero complaints from customers about Veta Virtual Receptionist's services."
Feb 2, 2022
Founding Lawyer, Com Law Professional Corporation
Ari Comert
Verified
Legal
Toronto, Ontario
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provides reception services for a legal firm. After initially managing the phone system transition, the team now actively handles inbound calls and books customer appointments.
Veta Virtual Receptionist has carried out front desk and appointment booking services with no issue. Their system is simple, able to capture customer interaction in detail, and cost-effective.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Founder of Legal Firm in Toronto, catering to startups,
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist?
We needed reception services to assist with incoming calls and to book meetings.
SOLUTION
How did you select this agency and what were the deciding factors?
Selected from a referral and from comparing their services with competitors.
Describe the project in detail and walk through the stages of the project.
very simple to transition from old system and number, the company handled the phone number porting and had a seamless onboarding process.
Describe the recruitment process in detail.
The Founder Andy, is very attentive and assisted with facilitating the transfer and the services have been operating at promised and within budget.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We've received zero complaints from customers about Veta Virtual Receptionist's services. In fact ensures now that i get messages and book meetings within my schedule.
How effective was the workflow between your team and theirs?
Very effective.
What did you find most impressive or unique about this company?
How simple their system is to operate, the details of each of interaction with my clients and the cost savings.
Are there any areas for improvement or something they could have done differently?
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