Wing Assistant

BACKGROUND

Please describe your company and position.

I am the Department VP of Kaivac

Describe what your company does in a single sentence.

We develop cleaning systems to solve business challenges.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Customer Service
• Data Cleansing

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

Good value for cost

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Wing Assistant to provide customer service coverage for our non-business hours.  We needed coverage from 4:30 pm to 8:00 am M-F and 24-hour coverage on the weekends.  Our Wing teammates provided this coverage without any interruption to support our basic business functions.  They easily integrated into our tech stack making communication with our Wing teammates seamless.  They did a tremendous job of supporting our customers and prospects throughout the entire partnership.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

call anwer percentage - goal was 90% and they exceeded the goal never below 95%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did general customer service activities and then logged all information into our system. 

What was your primary form of communication with Wing Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

We never had a coverage or service issue.  They even covered all US holidays within the program.  

Are there any areas for improvement or something Wing Assistant could have done differently?

We didn't have an opportunity to interview the Wing employee prior to joining our team.  It would be helpful to be involved in the selection process.  

BACKGROUND

Please describe your company and position.

I am the CEO of Lynn Levy Land Company

Describe what your company does in a single sentence.

We are a turn key residential and commercial land development company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Provide Administrative support
• Perform Real Estate Due Diligence
• Facilitate Document Control

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our VA performs in depth Real Estate Due Dilligence to validate potential land parcels for residential and commercial development.  They research zoning, flood zone, utitlites and start the process for developemtn approval

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deadlines for due dilligence have been the primary metric.  Our VA are extremely timely and proactive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are extremely proactive and search for solutions.  

What was your primary form of communication with Wing Assistant?

Virtual Meeting

What did you find most impressive or unique about this company?

The onboarding process.  What would normally take me months was done in a matter of a week or so.  We were up and running with our VA in less time and with less cost than we could have done on our own.

Are there any areas for improvement or something Wing Assistant could have done differently?

The improvement is mostly on my end.  Having been through the process a ocuple times now, I would give better information and participate in the interview process if I felt a certain skill was critical. 

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Manager of Scale Media

Describe what your company does in a single sentence.

Create physician-formulated, clinically-stuidied supplements. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Community Management Social Media
• Content Creation Social Media
• Strategy Social Media

SOLUTION

How did you find Wing Assistant?

Organization has used them in the past

Why did you select Wing Assistant over others?

High ratings

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As the 1MD Organic Social Media VA, you are responsible for supporting the execution of our organic social strategy by editing short-form video clips from doctor-led podcast content, organizing assets in our content library, and ensuring all social posts are on-brand and ready for publishing. Reporting to the Brand Manager, you assist with content scheduling in Sprout Social, draft captions aligned with our voice, maintain and test hashtag strategies, and track content status in Hive. You also compile monthly performance reports across TikTok, Instagram, Facebook, and YouTube Shorts, flagging key insights to inform future content. This role requires strong attention to detail, organizational skills, and an eye for trends and platform best practices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased views, follower growth and engagement on social media. Timely execution of community management on social media

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Both virtual assistants always deliver work on time, and constantly check in through the day. They go above and beyond on all of our asks and are eager to learn new tasks and grow their skills. 

What was your primary form of communication with Wing Assistant?

Virtual Meeting

What did you find most impressive or unique about this company?

Wing Assistant did an exceptional job providing qualified candidates for our specific needs. 

Are there any areas for improvement or something Wing Assistant could have done differently?

Wing billing/ customer support has been a bit slow to respond and work with. Help resolving billing issues would be the biggest area for improvement. 

BACKGROUND

Please describe your company and position.

I am the Head of Sales of Supply Chain Partner

Describe what your company does in a single sentence.

SCP is a global procurement solution specialist with over a decade of implementation experience across a wide range of industries. Peak procurement performance is our mission. We help our clients achieve this by offering a boutique consultation service that focuses on their strategic business objectives. We are agile, engaged and committed, drawing on our proprietary design, implementation and support methodologies to resolve complex procurement-related challenges. In collaboration with our software partners, including Coupa, SAP, Boomi, iValua and Microsoft, our team of certified consultants and developers delivers procurement solutions tailored to achieving real-world ROI for enterprises around the globe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Lead generation in new geographic region
• Reseach and data collection

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Wing Assistant were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Wing is providing a sales resource for us to research and build target prospective accounts inside a new geographic area and then execute lead gen operations into those accounts.  Our assistant is task to build company and contact lists and all associated company and contact data, import into our CRM (HubSpot), creat multi-channel campaigns, and then lead the execution of those campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This is still an ongoing project, but our assistant has build multiple detailed lists of companies and contacts aligned with our ICP and target personas.  We current have 5 active multi-channel campaigns and our Wing assistant is engaging with prospective clients daily.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have my Wing assistant reporting directly to me and we communicate at a very minimum twice daily and typically throughout the day.  My assistant communicates frequently to share progress, address any issues, and suggest ways to improve results.  I believe our interaction is strong and responsive.

What was your primary form of communication with Wing Assistant?

Virtual Meeting

What did you find most impressive or unique about this company?

I've been impressed with quality of work we've received from Clyde. His attention to detail, passion, and continued learning is refreshing to see with a new hire and we're seeing the return on our investment already. 

Are there any areas for improvement or something Wing Assistant could have done differently?

No real areas to improve to-date.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of PartySlate, an online platform that helps people plan memorable events by providing inspiration through event photos and connecting them with top vendors and venues worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wing Assistant?

We needed low-cost operational support for customers and executive assistance.

SOLUTION

What was the scope of their involvement?

Wing Assistant provides operational support for our customers and executive assistance. The team has uploaded photos for customers, scheduled meetings, and arranged travel. The team works overnight, so we can hand off tasks at the end of our U.S. workday and wake up to completed work the next morning.

What is the team composition?

We work with 2–5 teammates from Wing Assistant.

How did you come to work with Wing Assistant?

We found them through an online search. We chose them because their pricing fit our budget.

What is the status of this engagement?

We started working together in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wing Assistant's work has resulted in faster customer service at a 20% of the cost this service would cost in the US. The team has helped us complete tasks 50% faster.

How did Wing Assistant perform from a project management standpoint?

Wing Assistant's communication is clear, proactive, and always professional. The team delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Working with Wing Assistant has been an outstanding experience. Although the team is based in the Philippines, we've had zero issues with time differences. Scheduling calls has been seamless, and the overnight workflow has been a huge benefit. Everyone is easy to work with, highly reliable, and consistently delivers quality work. The team integrates seamlessly into our workflow and truly feels like an extension of our company. Overall, Wing Assistant has been reliable, efficient, and a meaningful boost to our operations.

Are there any areas they could improve?

It takes some time to find the right staff match, but once in place, the support is fantastic.

BACKGROUND

Please describe your company and position.

I am the Owner of a house cleaning company.

Describe what your company does in a single sentence.

Residential house cleaning services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Manage client bookings
• Coordinate appointments between clients and cleaners
• Answer phones and emails

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

One mid- to senior-level virtual assistant to handle day-to-day client communication, staff management, and administrative tasks for three companiesCustomer service support, including managing emails, texts, and phone calls with contractors and customersAdministrative support, including scheduling, data entry, and follow-upsOversight from a dedicated “Customer Success Manager” to supervise and ensure quality of the VA’s workFull onboarding assistance and credential verification of the assigned VA

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three weeks of onboarding, less than 10% of assigned tasks were completed without my intervention (I had to rewrite or redo roughly 90% of the VA’s communications).
Zero improvement in day-to-day workload relief — instead of reducing my hours, my time spent managing admin work increased by about 25% during the engagement.
Customer and staff issues escalated back to me rather than being resolved by the VA, resulting in no measurable operational progress.
After canceling Wing and hiring a new VA independently, the same SOPs resulted in 100% of tasks being completed accurately and on time within the first week, freeing up approximately 15 hours per week of my time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was poor. Despite promising a dedicated customer success manager to oversee my virtual assistant, there was no real supervision or proactive communication. Tasks were frequently delayed or left unfinished, and I had to follow up constantly to get updates.

Items were not delivered on time. In most cases, emails, texts, and administrative tasks had to be rewritten or redone by me, and simple tasks took days instead of hours. Instead of taking work off my plate, I spent additional time managing the VA.

When I raised issues or asked for support, responses were slow and reactive. Overall, their project management did not meet the expectations set during the sales process.

What was your primary form of communication with Wing Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their marketing is what stands out. Wing’s website looks very polished and professional, and they prominently display high-profile logos (including Harvard’s) which creates the impression you’re dealing with the top VA agency in the world. It’s designed to make you think their assistants are elite and rigorously vetted. In reality, my experience did not match the image their marketing creates, and I now question whether those logos or claims reflect real partnerships or verified credentials.

Are there any areas for improvement or something Wing Assistant could have done differently?

Wing needs to focus on actually delivering what they promise. That includes:

Verifying the credentials and skill levels of their virtual assistants before assigning them to clients.
Providing genuine supervision and accountability from the so-called “customer success manager.”
Offering a real performance guarantee or refund policy when services don’t meet expectations.
Being transparent about the qualifications of their assistants and the nature of their partnerships or logos featured on their website.
Ensuring tasks are completed accurately and on time so clients aren’t forced to redo the work themselves.
If Wing implemented these changes, they could build the trust their marketing implies.

BACKGROUND

Please describe your company and position.

I am the COO of My Personal Mentors Ltd.

Describe what your company does in a single sentence.

We help immigrants land better jobs in North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Customer service
• Sales
• Customer satisfaction and retention

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. 2. 3. 4. 5. 6. 7. 8. Develop and execute sales strategies/ new business opportunities to increase revenue

and achieve sales targets.

Research potential clients (Social media + CRM + Email Clicks) & and close hot leads

with weekly targets!

Collaborate with marketing and product teams to develop effective sales materials and

handle webinar campaigns (Pre & Post)

Lead, coach, and mentor sales associates to improve their performance and achieve

sales targets.

Build and maintain relationships with key clients and stakeholders and provide support.

Analyze sales data, competitor pricing, and metrics to identify areas of improvement +

develop sales tactics to grow revenue.

Develop and maintain a sales pipeline (Go High Level) to keep track of current

customers and also timely follow up with the hot leads.

Perform other tasks or duties requested by the management.

Requirements:

1. Proven 3+ years of experience as a sales lead or similar leadership role.

2. Experience working with sales targets every month!

3. Handled email campaigns + Closing leads over Phone calls (

4. Education—---------

5. Excellent communication, negotiation, and leadership skills.6. Ability to manage multiple tasks with a constant.

7. Ability to develop and implement sales strategies.

8. Strong market research, analytical, and problem-solving skills.

9. Ability to motivate and mentor a sales team.

10. Candidates must have their own laptop/computer with high-speed internet.

11. Excellent knowledge of MS Office and Google Suite,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. 30 closes/month
2. Increasing customer satisfaction 
3. Daily cold outreach 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, wing's emoloyees have great work ethic.

What was your primary form of communication with Wing Assistant?

Virtual Meeting

What did you find most impressive or unique about this company?

The team was disciplined and punctual.

Are there any areas for improvement or something Wing Assistant could have done differently?

The sales manager tends to over commit and under deliver. (Ishrat)

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of SELLIT9

Describe what your company does in a single sentence.

Provide instant liquidity to pre-owned household items, starting with electronics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Cost Effective Customer Success
• Calls, Emails, Operations

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

Pricing fit our budget

How many teammates from Wing Assistant were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsibilities
Provide exceptional customer support via phone, email, chat (Intercom, WhatsApp, Twilio, Aircall, etc.).
Guide customers through the device trade-in and pickup process, ensuring a smooth experience.
Address customer inquiries using approved scripts and workflows.
Handle objections and concerns professionally (e.g., pricing, trust in the process, alternative solutions).
Collaborate with operations and pickup teams to coordinate transactions efficiently.
Track and report key customer experience metrics.
Manage and update CRM records in HubSpot.
Follow internal communication policies (e.g., logging shifts, reporting metrics, providing daily updates in Slack).
Uphold SELLIT9’s commitment to transparency, fairness, and excellent service.

Expectations
Customer Engagement: Proactively assist customers, ensuring they understand the process.
Response Time: Answer inquiries within reasonable response times (live chat, calls, SMS, etc.).
Follow Scripts & Policies: Use pre-approved messaging for consistency.
Operational Coordination: Work with internal teams to fulfill orders smoothly.
Problem Solving: Offer solutions when issues arise (e.g., trust concerns, price objections, etc.).
Schedule Compliance: Adhere to assigned shifts and notify the team of schedule changes per policy.
Professionalism: Maintain a positive, helpful, and customer-first approach.

Goals
Short-Term Goals (First 90 Days)
Master customer interaction scripts and workflows.
Achieve response time & resolution benchmarks.
Handle at least 90% of customer inquiries independently.
Contribute to process improvements based on common customer concerns.
Mid/Long-Term Goals (3-12 Months)
Drive a measurable increase in customer satisfaction & positive reviews.
Identify and suggest process improvements for efficiency and automation.
Develop deep expertise in SELLIT9’s operations to take on additional responsibilities.

Success Measures
Customer Satisfaction: Positive feedback from customers.
Response Time: Average time taken to respond to inquiries.
Resolution Rate: Issues resolved without escalation.
Close/Won Ratio: % of transactions successfully completed.
Review Generation: Number of 5-star reviews generated from satisfied customers.
Operational Efficiency: Adherence to process and effective coordination with internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hit all the success measures and goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were proactive, responsive, and attentive -- excellent experience with the Wing Team and our assistant.

What was your primary form of communication with Wing Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How fast they moved, how professional they are, how responsive and tech forward they are.

Are there any areas for improvement or something Wing Assistant could have done differently?

Our first assistant could have been vetted better as it didn't work out after a few months, but the change to a new assistant was fast and is working out better than we could have expected.

BACKGROUND

Please describe your company and position.

I am an executive for Carty Custom Builders

Describe what your company does in a single sentence.

Residential Home Consturction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Take repetitive tasks off my plate to free up time
• Build email database of local real estate agents
• Invoice entry into quickbooks

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Wing Assistant were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Vistual Assistant was responsible for processing invoices in Quickbooks as they were received, running regular reports on payables, work in progress and account balances.  Additionally, our VA was tasked with pulling email address for local real estate agents from websites, emails we received and other advertising platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a home builder, building the units on time and on budget is our main concern.  Working with Wing Assistant allowed us to focus more on the building and less on the office work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our VA was always on time and delivered what we asked for.  She required very minimal training.

What was your primary form of communication with Wing Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

It had the best flexibility in finding a VA.  The whole process was fairly easy.

Are there any areas for improvement or something Wing Assistant could have done differently?

I had expected there to be more automation than I saw based on what I had read about the company.  I put together a lot of work flows that I don't think actually got used for anything.

BACKGROUND

Please describe your company and position.

I am the Manager of Office Operations and Human Resources. of Provida Family Medicine

Describe what your company does in a single sentence.

comprehensive healthcare provider dedicated to offering personalized and compassionate care to families and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Patient Outreach
• Administrative duties

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Provida Family Medicine, Wing AI Technologies provides virtual assistant services to enhance our operational efficiency and patient care.

Key Deliverables:

Administrative Support: Scheduling appointments, handling patient inquiries, and managing electronic health records.
Patient Communication: Sending reminders, assisting with intake forms, and answering patient questions.
Billing and Insurance: Processing insurance claims, handling billing inquiries, and coordinating with insurance companies.
Data Management: Maintaining patient records, ensuring data accuracy, and generating reports.
Operational Support: Assisting with inventory management, coordinating with medical staff, and supporting telehealth services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Appointment Scheduling Efficiency:

Reduction in appointment scheduling errors by 30%.
Increase in patient appointment confirmations by 25%.
Enhanced Patient Communication:

40% increase in patient satisfaction scores related to communication.
20% reduction in missed appointments due to timely reminders.
Streamlined Billing and Insurance Processes:

35% decrease in billing errors.
25% faster insurance claim processing times.
Accurate Data Management:

50% reduction in data entry errors.
Improved accuracy and completeness of electronic health records.
Operational Support:

20% increase in efficiency of inventory management.
Enhanced coordination among medical staff, leading to smoother operations.
These outcomes highlight the significant positive impact that Wing AI Technologies' virtual assistants have had on our medical practice, contributing to improved efficiency, patient satisfaction, and overall operational success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wing AI Technologies demonstrated excellent project management throughout our collaboration. They consistently delivered items on time, ensuring that all tasks and deliverables were completed according to the agreed-upon schedule. Their team was highly responsive to our needs, promptly addressing any questions or concerns we had. They maintained clear and open communication, which helped us stay informed and confident in their ability to support our medical practice.

Overall, their project management was efficient and reliable, contributing to the success of our partnership.

What was your primary form of communication with Wing Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Wing AI Technologies is their exceptional efficiency and professionalism. Their virtual assistants seamlessly integrated into our medical practice, significantly enhancing our workflow and patient care. Additionally, their responsiveness and dedication to meeting our needs stood out, making them a well-trusted partner. Their ability to consistently deliver high-quality support and adapt to our evolving requirements truly sets them apart.

Are there any areas for improvement or something Wing Assistant could have done differently?

None.