# Select VoiceCom Select VoiceCom Reviews (9), Pricing, Services & Verified Ratings - Premier Verified - 4.8 out of 5 average review rating - 4 connections joined Select VoiceCom's Network [Visit Website](https://selectvoicecom.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/select-voicecom) **Philippines BPO Contact Center Experts** Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B2B, and B2C programs, delivering quality results across various industries and business sizes. Contact us to learn more, and we will happily provide a custom-designed proposal for your consideration at no charge or obligation. **Services We Offer** We support your business at every stage with services like: · Inbound · Outbound · Back-Office Support · AI Solutions **Industry Experience** Our team has experience working with clients in: · Healthcare · Retail and E-Commerce · Marketing · Telecommunications · IT · Legal · Energy and Utilities · Media and Communications · Insurance · Education · Financial Services · Real Estate · Hospitality · Automotive · Publishing & Catalog · Consumer Goods & Manufacturing ## Company Information - Minimum project size: $5,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 3 Locations: - Cebu City, Philippines (Headquarters) - Davao City, Philippines - Savannah, GA - Founded in 2008 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Call Center Services - 30% Customer Service Outsourcing - 10% Back Office Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% IT Staff Augmentation - 10% Sales Outsourcing ### Focus Areas - Inbound Services: - 80% Inbound appointment scheduling - 20% Answering services - Back Office Outsourcing: - 50% Medical Billing Services - 10% Claims Processing - 10% Data Entry & Processing - 10% Legal Outsourcing - 10% Payment Processing - 10% Revenue Cycle Management - Outbound Services: - 45% B2C Telemarketing & telesales - 25% Collections Recovery Services - 20% Customer Surveys & Market Research Calls - 10% Third party verification - Customer Service Outsourcing: - 45% Phone Support Services - 20% Chat Support Services - 20% Email Support Services - 15% Order Processing & Taking - Sales Outsourcing: - 35% B2B Appointment Setting - 35% B2B Lead Generation - 30% B2B Lead Qualification ### Industries - 10% Energy & natural resources - 10% Medical - 10% Financial services - 10% Education - 10% Retail - 10% Insurance - 10% Information technology - 10% Media - 10% Legal - 10% Telecommunications ### Clients - 80% Small Business (<$10M) - 20% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Select VoiceCom offers good value for cost, with clients noting effective service and alignment with company values. Specific project costs are not detailed, but clients report successful outcomes, including significant sales growth and improved customer satisfaction. **Most Common Project Size**: $50,000 to $199,999 based on 8 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $50,000 to $199,999 based on 5 reviews - Customer Service Outsourcing: $10,000 to $49,000 based on 3 reviews - Sales Outsourcing: $50,000 to $199,999 based on 3 reviews - Back Office Outsourcing: $200,000 to $999,999 based on 2 reviews - Demand Generation Marketing: $10,000 to $49,000 based on 1 review - Recruitment Process Outsourcing: $10,000 to $49,000 based on 1 review - Video Marketing: $10,000 to $49,000 based on 1 review - Recruiting: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Select VoiceCom Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.9 - Cost: 4.6 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (3 mentions) - Communicative (2 mentions) - Easy to work with (2 mentions) - Flexible (2 mentions) - Timely (2 mentions) - Detail-oriented (1 mentions) - Exceeds expectations (1 mentions) - Experienced (1 mentions) - Great project management (1 mentions) - Great team (1 mentions) - Open to feedback (1 mentions) - Personable (1 mentions) - Reliable (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Strong Cultural Fit and Aligned Values** Select VoiceCom is consistently praised for its cultural compatibility and alignment with client values, making them an ideal partner for companies seeking a harmonious working relationship. **High Standards for Security and Quality** Select VoiceCom is recognized for maintaining high standards in security and quality, which reassures clients of their commitment to excellence. **Responsive and Reliable Project Management** Clients appreciate Select VoiceCom's reliability and responsiveness, noting their ability to deliver projects on time and adapt to changing requirements efficiently. **Significant Revenue Growth Achieved** Select VoiceCom has been instrumental in driving substantial revenue growth for clients, with one photography studio doubling its annual sales from $4 million to $8 million. **Impressive Customer Service Outcomes** Select VoiceCom's efforts have led to increased customer satisfaction and efficiency, with one client reporting a 35% increase in satisfaction scores and a 40% reduction in response times. **Effective Recruitment and Team Management** Clients commend Select VoiceCom for their ability to source, hire, and manage skilled teams that contribute significantly to client success, especially in marketing and analytics roles. **Areas for Financial Viability Checks** One client suggested more frequent checks on goals and financial viability to ensure continued alignment and success of projects. **Positive Impact on Call Quality and Close Rates** Clients report improvements in call quality and close rates, attributing these enhancements to the effective support and management provided by Select VoiceCom. **Personalized and Attentive Service** Select VoiceCom is lauded for their personalized approach and attentiveness to client needs, fostering a partnership rather than a mere client-supplier relationship. ### Select VoiceCom Reviews #### Back Office & Customer Service Outsourcing for Law Firm (Featured Review) **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Principal, Shapiro Legal Group PLLC - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 8, 2025 **Feedback Summary**: Select VoiceCom's work has improved conversion rates, procedure efficiency, and processing times, ensuring a high standard of accuracy. The team delivers on time, responds to needs, and easily handles complex tasks. Their dedication, adaptability, and proactiveness have impressed the client. ""Their ability to truly listen and adapt to our specific needs was remarkable."" **BACKGROUND** Please describe your company and position.I am the Principal of Shapiro Legal Group PLLCDescribe what your company does in a single sentence.Law Firm  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Legal Screening and intake for law firmQuality control **SOLUTION** How did you find Select VoiceCom?Online SearchWhy did you select Select VoiceCom over others?Pricing fit our budgetGood value for costReferred to meDescribe the scope of work in detail. Please include a summary of key deliverables.Lead Verification, Quality Control, Data Management, Customer Service, Legal Intake, Case Administration  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ensured a high standard of accuracy in verifying customer leads, significantly decreasing invalid entries and contributing to better conversion rates. Enhanced the quality of customer interactions by implementing quality assurance processes and providing ongoing training for the team. Efficiently processed and maintained a large volume of data entries with precision, delivering reliable information. Improved the efficiency of legal intake procedures, leading to a noticeable increase in completed intakes and faster case processing times.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team was highly attentive to our needs, addressing questions and concerns promptly. They adapted quickly to any changes in requirements ensuring the project remained aligned with our goals. Their ability to handle multiple complex projects simultaneously was impressive, as they maintained a seamless workflow without any delays or missed deadlines. Even during periods of high volume, they prioritized tasks effectively, ensuring that all items were delivered promptly without compromising quality. Whenever challenges arose, they provided thoughtful solutions and implemented them efficiently showcasing their flexibility and dedication to client satisfaction.What was your primary form of communication with Select VoiceCom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company’s dedication to delivering results stood out. Their thorough quality control measures ensured that every interaction and process was handled with care. Their ability to truly listen and adapt to our specific needs was remarkable. They tailored their services to align perfectly with our objectives making us feel like a valued partner rather than just another client. What impressed us most was their proactive problem solving approach. Whenever a challenge arose, they addressed it swiftly and offered practical, well thought out solutions that minimized disruptions. The company’s ability to excel in multiple areas: lead verification, data management, customer service, and legal intake was unique. They seamlessly integrated these services, providing a comprehensive solution under one roof.Are there any areas for improvement or something Select VoiceCom could have done differently?N/A - Their services were highly effective  --- #### Back Office & Sales Outsourcing for Photography Studio **The Project** - Services: Back Office Outsourcing, Sales Outsourcing - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Select VoiceCom has partnered with a photography studio to move their bookings department from Australia to the Philippines. They've built a team of salespeople who could convert leads into clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Photography Studio - Industry: Media - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 7, 2025 **Feedback Summary**: Select VoiceCom has helped the client grow their annual sales from $4 million to $8 million, helping them open new business locations. The team is reliable, timely, and attentive to the client's needs. They go above and beyond to provide excellent service and care to the client and their staff. ""What I find most impressive about SVC is the quality of service and care that they provide."" **BACKGROUND** Please describe your company and position.I am the DirectorDescribe what your company does in a single sentence.Portrait photography studio **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Convert LeadsBook ClientsGrow Revenue **SOLUTION** How did you find Select VoiceCom?Online SearchWhy did you select Select VoiceCom over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We partnered with SVC to move our bookings department out of Australia and into the Philippines. The goal was to build a team of skilled salespeople who could convert a mix of leads into clients. Deliveribles include:1. Total Sales2. Conversion rate **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The main outcome measured was total sales.SVC helped us grow our annual sales from $4M per year to $8M leading to new locations for our business.Describe their project management. Did they deliver items on time? How did they respond to your needs?SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations. What was your primary form of communication with Select VoiceCom?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?What I find most impressive about SVC is the quality of service and care that they provide not just to us as a client but also to our staff there in Cebu. They are always running fun events and activities to build a strong team culture and attract the best talent. Are there any areas for improvement or something Select VoiceCom could have done differently?No areas of improvement for now. They always bend over backwards for us even in the most difficult times like covid lockdowns. --- #### Back Office & Customer Service Outsourcing for Law Firm **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Principal, Shapiro Legal Group PLLC - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 8, 2025 **Feedback Summary**: Select VoiceCom's work has improved conversion rates, procedure efficiency, and processing times, ensuring a high standard of accuracy. The team delivers on time, responds to needs, and easily handles complex tasks. Their dedication, adaptability, and proactiveness have impressed the client. ""Their ability to truly listen and adapt to our specific needs was remarkable."" **BACKGROUND** Please describe your company and position.I am the Principal of Shapiro Legal Group PLLCDescribe what your company does in a single sentence.Law Firm  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Legal Screening and intake for law firmQuality control **SOLUTION** How did you find Select VoiceCom?Online SearchWhy did you select Select VoiceCom over others?Pricing fit our budgetGood value for costReferred to meDescribe the scope of work in detail. Please include a summary of key deliverables.Lead Verification, Quality Control, Data Management, Customer Service, Legal Intake, Case Administration  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ensured a high standard of accuracy in verifying customer leads, significantly decreasing invalid entries and contributing to better conversion rates. Enhanced the quality of customer interactions by implementing quality assurance processes and providing ongoing training for the team. Efficiently processed and maintained a large volume of data entries with precision, delivering reliable information. Improved the efficiency of legal intake procedures, leading to a noticeable increase in completed intakes and faster case processing times.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team was highly attentive to our needs, addressing questions and concerns promptly. They adapted quickly to any changes in requirements ensuring the project remained aligned with our goals. Their ability to handle multiple complex projects simultaneously was impressive, as they maintained a seamless workflow without any delays or missed deadlines. Even during periods of high volume, they prioritized tasks effectively, ensuring that all items were delivered promptly without compromising quality. Whenever challenges arose, they provided thoughtful solutions and implemented them efficiently showcasing their flexibility and dedication to client satisfaction.What was your primary form of communication with Select VoiceCom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company’s dedication to delivering results stood out. Their thorough quality control measures ensured that every interaction and process was handled with care. Their ability to truly listen and adapt to our specific needs was remarkable. They tailored their services to align perfectly with our objectives making us feel like a valued partner rather than just another client. What impressed us most was their proactive problem solving approach. Whenever a challenge arose, they addressed it swiftly and offered practical, well thought out solutions that minimized disruptions. The company’s ability to excel in multiple areas: lead verification, data management, customer service, and legal intake was unique. They seamlessly integrated these services, providing a comprehensive solution under one roof.Are there any areas for improvement or something Select VoiceCom could have done differently?N/A - Their services were highly effective  --- #### Recruitment Services for Financial Services Company **The Project** - Services: Demand Generation Marketing, Recruitment Process Outsourcing, Video Marketing - Project size: $10,000 to $49,999 - Project length: Apr. 2025 - Ongoing **Project Summary**: Select VoiceCom provides recruitment services for a financial services company. The team has sourced, hired, and managed marketing and analytics professionals. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** Chief People Officer, Financial Services Company - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 17, 2025 **Feedback Summary**: Select VoiceCom has successfully hired a team of talented individuals who contributed to the client's success. The team is well-organized and communicative, responding within 24 hours. Select VoiceCom is open-minded to changes and suggestions, making them easy to work with. ""We love their personalized approach."" **BACKGROUND** Please describe your company and position. I am the Chief People Officer of a financial services company Describe what your company does in a single sentence.We are an online lead generation company. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?To help us establish marketing and analytics talent in the Philippines **SOLUTION** How did you find Select VoiceCom?ReferralWhy did you select Select VoiceCom over others?Great culture fitCompany values alignedHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Source, hire, and manage team members. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Source and hire a team of talented individuals that can contribute to the success of the company.Describe their project management. Did they deliver items on time? How did they respond to your needs?We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved.What was your primary form of communication with Select VoiceCom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We love their personalized approach, very easy to speak too, honor what they say they are going to do and are open minded to change.Are there any areas for improvement or something Select VoiceCom could have done differently?Not at this time. --- #### Call Center Services for Third-Party Management Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Dec. 2024 - Ongoing **Project Summary**: Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** VP of Operations, Third-Party Management Company - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 5, 2025 **Feedback Summary**: Thanks to Select VoiceCom's efforts, the client has improved their call quality and close rate. The team is responsive to the client's needs and provides honest feedback. They also communicate well through virtual meetings, and their professionalism, values, and work culture have been impressive. ""Their team has been amazing to work with."" **BACKGROUND** Please describe your company and position. I am the VP Of Operations of a business services company Describe what your company does in a single sentence.Our company is a third party management company in self storage. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?To improve our call qty and quality **SOLUTION** How did you find Select VoiceCom?Online SearchWhy did you select Select VoiceCom over others?Great culture fitCompany values alignedHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We partnered with SVC to support our rapid growth and to support our internal call center. We are focused on providing the best customer service to our clients and tenants.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We have improved our close rate and call quality. Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes- their team has been amazing to work with. We are so grateful for the relationship we have built. We have open and honest feedback that goes both ways. What was your primary form of communication with Select VoiceCom?Virtual MeetingWhat did you find most impressive or unique about this company?SVC truly meets our needs from a culture prospective alone. I truly value the connection piece and the communication we are given. Are there any areas for improvement or something Select VoiceCom could have done differently?. --- #### Call Center Services for Self-Storage Company **The Project** - Services: Call Center Services, Customer Service Outsourcing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Nov. 2023 - Jan. 2025 **Project Summary**: Select VoiceCom provides call center services for a self-storage company. The team handles inbound sales and customer service calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Member, Self-Storage Company - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jan 23, 2025 **Feedback Summary**: Select VoiceCom's success has been measured through improved phone call answer rates, lead conversion, tenant protection penetration, and call duration. The team is responsive to the client's requests and delivers on time. They do a great job monitoring established KPIs, reporting, and coaching.  ""Select VoiceCom's commitment to achieving our company initiatives is impressive."" **BACKGROUND** Please describe your company and position.I am the Managing Member of a real estate company Describe what your company does in a single sentence.We own and operate self storage facilities. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Provide better sales and customer service.Reliably obtain customer informationImprove companywide communication **SOLUTION** How did you find Select VoiceCom?ReferralWhy did you select Select VoiceCom over others?Referred to meHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Select Voicecom staffs a small contact center that field inbound sales and customer service calls for my company. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Phone call answer rate, lead conversion, tenant protection penetration, call duration.Describe their project management. Did they deliver items on time? How did they respond to your needs?This is an ongoing project. The team leads does a great job monitoring established KPI's, reporting, and coaching. They are very responsive to our requests and deliver in established timeframes.What was your primary form of communication with Select VoiceCom?In-Person MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Select VoiceCom's commitment to achieving our company initiatives is impressive. Great English. Professional attitudes.Are there any areas for improvement or something Select VoiceCom could have done differently?N/A --- #### Call Center Services for MarTech Company **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2024 - Ongoing **Project Summary**: Select VoiceCom provides call center services for a marketing technology company. They're tasked with calling over over 1,000 local businesses daily on the client's behalf to promote their products and services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Marketing Technology Company - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 19, 2025 **Feedback Summary**: The client has been pleased with the call dispositions. By being highly flexible and agile, Select VoiceCom offers a personal touch when addressing the client's needs. The team is also detail-oriented and always provides valuable insights based on their knowledge and experience. ""They're detail-oriented and provide a lot of inputs based on their previous experience."" **BACKGROUND** Please describe your company and position.I am the President of an advertising & marketing company Describe what your company does in a single sentence.Marketing Technology **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Acquire New Local Busienss Clients **SOLUTION** How did you find Select VoiceCom?Previous ClientWhy did you select Select VoiceCom over others?High ratingsGreat culture fitGood value for costCompany values alignedWorked with previouslyHow many teammates from Select VoiceCom were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Select Voice assisted with calling 1k+ local businesses daily on our behalf offering our products and services to small business owners **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Call dispositionsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, very flexible and agile to help continue to optimize and create efficiencies for the campaignWhat was your primary form of communication with Select VoiceCom?Virtual MeetingWhat did you find most impressive or unique about this company?They're detail-oriented and provide a lot of inputs based on their previous experience to make the campaign successfulAre there any areas for improvement or something Select VoiceCom could have done differently?I believe checking in on goals and ensureing financial viability more often would be beneficial --- #### Recruitment Services for Clinical Research Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: May 2024 - Ongoing **Project Summary**: Select VoiceCom provides patient recruitment services for a clinical research company. The team receives leads, enters them into the CTMS, contacts patients, completes their profiles, and schedules them. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Recruitment Manager, Clinical Research Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 13, 2025 **Feedback Summary**: Select VoiceCom has successfully randomized patients for the client. The team is attentive, follows the client's directives, and is easy to work with. The client communicates with Select VoiceCom through virtual meetings. ""They follow the steps and directives with ease."" **BACKGROUND** Please describe your company and position. I am the Recruitment Manager of a pharmaceuticals company Describe what your company does in a single sentence.Clinical Research trials **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Patient RecruitmentHealth Information Collection **SOLUTION** How did you find Select VoiceCom?used in prior companyWhy did you select Select VoiceCom over others?Prior relationshipHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Receive leads, enter into CTMS, contact patient, complete profile, prescren for partcipation in study, schedule patient **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Randomized patients. Describe their project management. Did they deliver items on time? How did they respond to your needs?The team is very attentive and follows the process as directedWhat was your primary form of communication with Select VoiceCom?Virtual MeetingWhat did you find most impressive or unique about this company?They follow the steps and directives with ease.Are there any areas for improvement or something Select VoiceCom could have done differently?Not at this time --- #### Call Center Services for Advisory Platform **The Project** - Services: Call Center Services - Project size: $1,000,000 to $9,999,999 - Project length: May 2023 - Ongoing **Project Summary**: Select VoiceCom provides call center services for an advisory platform. The team handles inbound and outbound calls, email, chat, data entry into Salesforce, and other voice and non-voice office tasks. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** CFO, AdvisoryCloud - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 13, 2025 **Feedback Summary**: Select VoiceCom's work has led to a 35% surge in customer satisfaction scores, a 40% decrease in response times, and a 25% increase in overall sales conversions within the first six months. The team is consistent and well-trained. Select VoiceCom collaborates closely with the client via email. ""Their consistency and good training are outstanding."" **BACKGROUND** Please describe your company and position.I am the CFO of AdvisoryCloudDescribe what your company does in a single sentence.AdvisoryCloud connects professionals with companies seeking advisory board members to provide strategic guidance and expertise. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?phone Customer Service support and sales **SOLUTION** How did you find Select VoiceCom?Online SearchWhy did you select Select VoiceCom over others?High ratingsHow many teammates from Select VoiceCom were assigned to this project?20Describe the scope of work in detail. Please include a summary of key deliverables.provide staffing and management for Client’s salesand customer support services which may include inbound and outbound telephonecalls, email, chat, and data entry into Salesforce and such other voice and non-voiceoffice tasks assigned. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Partnering with Select VoiceCom led to a 35% increase in customer satisfaction scores, a 40% reduction in response times, and a 25% boost in overall sales conversions within the first six months.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes good close work with the management teamWhat was your primary form of communication with Select VoiceCom?Email or Messaging AppWhat did you find most impressive or unique about this company?Their consistency and good training are outstanding.Are there any areas for improvement or something Select VoiceCom could have done differently?not really --- #### Customer Service Recruiting for Financial Services Co **The Project** - Services: Customer Service Outsourcing, Recruiting, Recruitment Process Outsourcing - Project size: Confidential - Project length: Jan. 2021 - Jan. 2025 **Project Summary**: Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Financial Services Co - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 13, 2025 **Feedback Summary**: The client was satisfied with the customer service team that Select VoiceCom assembled. Moreover, the team was responsive and communicated via email, messaging apps, and virtual meetings. Overall, the client praised the team's high security standards and eye for talent. ""They are the best!"" **BACKGROUND** Please describe your company and position.I am the CEO of a financial services company Describe what your company does in a single sentence.We help people find and rollover their 401(k)s **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Select VoiceCom to accomplish?Customer service **SOLUTION** How did you find Select VoiceCom?ReferralWhy did you select Select VoiceCom over others?High ratingsReferred to meHow many teammates from Select VoiceCom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.SVC helped us hire and train a team of agent for customer services. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We are very sastified with what the SVC team are doing for us. They are the best!Describe their project management. Did they deliver items on time? How did they respond to your needs?Very responsiveWhat was your primary form of communication with Select VoiceCom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?High standards for security and quality of people.Are there any areas for improvement or something Select VoiceCom could have done differently?No --- ## Portfolio & Awards ### NY Media Outlet Significantly Raises CSAT to 90% The Customer Satisfaction (CSAT) score is a crucial performance metric used to measure how happy or satisfied your customers are with the products, services, or support you’ve provided them. Maintaining a high CSAT score can be challenging for the media and communications industry as content consumption patterns change and customer preferences, habits, and needs continually evolve. A media outlet in New York faced the same challenge.Select VoiceCom partnered with a New York-based media company, significantly improving its customer satisfaction from 70% to 90%. In 2020, SVC began an outsourcing partnership with the client to help enhance their customer service and technical support operations. We set up an omnichannel support team and implemented proven business process outsourcing strategies, which dramatically transformed their CSAT score and retention rate. Learn Our Process of Succes Discover how we helped the New York-based media outlet achieve substantial growth and success. Simply click the button below to download our case study and read their whole success story. If you are interested in our outsourcing services, feel free to contact us. We look forward to serving you and your business! Check out our case study: https://selectvoicecom.com/case-studies/new-york-media-outlet-significantly-raises-customer-satisfaction-score-to-90 ### CA Agency Achieves 5x Growth The healthcare industry faces the growing challenge of having more patients and fewer medical professionals to care for them. Aside from that, they struggled with limited resources and rising operational costs, which continue to weigh on many home health organizations in the US and other parts of the world. These pressing issues make it difficult for facilities to deliver quality care. Select VoiceCom partnered with a home health agency based in Northern California, scaling their operations to meet the growing patient demands during the COVID-19 public health emergency. This outsourcing partnership enabled the client to expedite their billing and collection process, increase their profit margins, raise the morale of their in-house staff, and improve their overall patient care. Learn Our Process of Success Download our case study to learn how SVC helped a California-based home health agency overcome the challenges in their operations and workforce during the COVID-19 pandemic. If you want to experience the same growth and success in your healthcare facility, please don’t hesitate to contact us. We look forward to being your outsourcing partner! Check out our case study: https://selectvoicecom.com/case-studies/ca-agency-achieves-5x-growth-with-select-voicecoms-help   ### Maximizing Lead Gen for a Home Improvement Co. In 2016, the US faced low employment rates, and one of the primary reasons for this was that workers lack the necessary skills to secure jobs. Even the country’s largest home improvement marketing company faced the same challenges in finding qualified staff, which resulted in high labor costs, increased turnover rates, and a decline in service quality.Select VoiceCom partnered with the leading home improvement marketing company for strategic outsourcing solutions, significantly enhancing its customer support and lead generation operations. With their expanded capabilities, the client was able to enjoy 50% cost reduction and 300% productivity gains, setting a benchmark for efficiency and scalability in the industry. Learn Our Process of Success SVC brought significant improvements to one of the largest home improvement marketing companies in the US. Discover how our outsourcing team made this possible by downloading our case study and reading our client’s success story. If you want to grow your business like this company, contact us today to discuss what we can do for you. We look forward to our partnership! Check out our case study: https://selectvoicecom.com/case-studies/transforming-customer-support-and-lead-generation-for-a-leading-home-improvement-marketing-company ### Improving Support for a Financial Software Company Employee turnover is a persistent challenge for businesses in any sector. The common reasons people quit their jobs are low salaries, limited career growth, poor work-life balances, dissatisfaction with management, and many other factors. High turnover rates affect many industries, resulting in increased recruitment and training costs, decreased productivity, and disruptions to business operations.Select VoiceCom collaborated with a fast-growing consumer financial software company in the US, providing Philippine-based talents to address its staffing challenges and enhancing its customer training and support operations. By outsourcing to SVC, the client steadily grew its business, reduced employee turnover, and improved customer satisfaction. Learn Our Process of Success Partnering with SVC drove remarkable growth to a US-based consumer financial software company. Download our case study to discover how our outsourcing solutions helped our client establish stable and scalable operations. If you want a significant improvement to your business, contact us today to learn how you can outsource our services. We’re more than happy to assist you with your needs! Check out our case study: https://selectvoicecom.com/case-studies/enhancing-customer-training-and-support-for-a-consumer-financial-software-company ### Optimizing Legal Intake for a National Law Firm Legal intake is crucial in converting potential clients into long-term partnerships. Yet, many law firms see this as one of their biggest challenges. Studies show that 64% of voicemails from leads are never returned, and only 1 in 3 phone calls are answered live. It’s important to address these issues to ensure business growth. Select VoiceCom partnered with a prominent national mass tort law firm, providing legal screening outsourcing solutions for cost-effective staffing and increased lead conversion. Through their partnership with SVC, the client scaled their operations and doubled their leads, resulting in more business opportunities and higher profits. Learn Our Process of Success Explore our case study to see how SVC’s strategic partnership with a national mass tort law firm led to remarkable outcomes: scalable operations, cost reduction, increased lead conversion, and more. If you plan to grow your business without investing in in-house resources, contact us so we can provide you with the outsourcing solutions you need. We look forward to working with you and your firm! Check out our case study: https://selectvoicecom.com/case-studies/optimizing-legal-intake-for-national-law-firm ### Streamlining Support for a Watch Subscription Club It’s inevitable for watch clubs to manage an expanding membership base as they grow. However, some of them have limited operational resources to manage subscriptions efficiently, provide timely customer service, and control inventory effectively. These limitations can hinder their ability to scale their operations and maintain a top-notch experience for their members.Select VoiceCom collaborated with a subscription-based watch club headquartered in California, supporting the company behind the scenes to address their operational challenges. This strategic outsourcing partnership enabled the watch club to continue its rapid growth and maintain high levels of customer satisfaction across multiple support channels. Learn Our Process of Success Discover how SVC fueled the rapid growth of a California-based watch club, achieving significant cost savings, better staff retention, and higher customer satisfaction. All you have to do is download our case study to read their whole success story. Facing operational challenges in your business? Contact us today, and let us help you find the right outsourcing solutions for your company. We’re here to serve you! Check out our case study: https://selectvoicecom.com/case-studies/optimizing-customer-support-for-a-subscription-based-watch-club ### Enhancing Tech Support Operations for a Nevada MSP A managed service provider (MSP) based in Nevada, USA, found itself grappling with high employee turnover, recruitment hurdles, and rising operational costs—all while trying to meet the growing demands of its small- to mid-sized business clients. Despite a robust internal training program, the company struggled to find and retain qualified Tier 1 and Tier 2 tech support staff within a sustainable salary range. The collaboration led to a sweeping transformation. By leveraging SVC’s cost-effective offshore staffing solution in the Philippines, the MSP was able to deploy highly skilled, thoroughly trained tech support agents. Not only did this significantly reduce labor costs—by more than 50%—but it also enhanced scalability, allowing the company to expand its team as needed without sacrificing service quality. From agent onboarding to managing remote monitoring and network solutions, SVC’s dedicated tech teams quickly integrated with the MSP’s operations. This seamless execution resulted in improved staff retention, elevated customer satisfaction, and a newfound ability to scale confidently. Check out our case study: https://selectvoicecom.com/case-studies/enhancing-tech-support-operations-for-a-nevada-based-managed-service-provider ### Maximizing Growth for a Data Verification Company An Atlanta-based employment verification company serving legal, financial, and government sectors faced a critical turning point. With rising labor costs, limited staffing capacity, and a growing client base, their in-house team struggled to keep up. Expansion was needed—but without a sustainable, cost-effective solution, growth remained out of reach. By tapping into SVC’s offshore talent pool, the company onboarded seasoned verification specialists who not only had top-tier communication skills but also deep experience in consumer data verification for the U.S. market. SVC handled everything—from recruitment and training to team leadership and ongoing performance management—freeing up the client to focus on their core business operations. The result? A 70% cut in operational costs and a 200% surge in productivity. What’s more, SVC implemented a rigorous training process and continuous improvement plans to ensure that service quality remained top-notch, while compliance and industry best practices stayed intact. With expanded workforce capabilities and significantly improved efficiency, the Atlanta company now runs a leaner, more agile operation—poised for long-term success. Check out our case study here: https://selectvoicecom.com/case-studies/maximizing-efficiency-and-growth-in-customer-support-for-an-atlanta-based-data-verification-company ### Enhancing CSAT & Retention for an Int'l Media Co. Faced with limited in-house resources and an urgent need to scale, a New York-based international media company found itself struggling to keep up with customer demand. Subscriber growth was on the rise—but so were service gaps, training bottlenecks, and low retention rates. SVC deployed a team of experienced managers, trainers, and agents trained across customer service, retention, and technical support. Within just eight weeks, fully staffed support teams were operational across phone, email, and chat. Through continuous training and performance tracking, the company’s CSAT score jumped from 89.34% to 95.88%, and customer retention rose from 23.21% to 31.8% over three years. The result? A 165% increase in workforce capacity, streamlined operations, and significantly lower costs per employee—all without compromising service quality. More than just an outsourcing win, it was a strategic turnaround. Check out our case study: https://selectvoicecom.com/case-studies/enhancing-customer-satisfaction-retention-and-efficiency-for-an-international-newspaper-and-media-company ### Scaling Support for Atlanta Data Company   An Atlanta-based employment verification company serving legal, financial, and government sectors faced a critical turning point. With rising labor costs, limited staffing capacity, and a growing client base, their in-house team struggled to keep up. Expansion was needed—but without a sustainable, cost-effective solution, growth remained out of reach. By tapping into SVC’s offshore talent pool, the company onboarded seasoned verification specialists who not only had top-tier communication skills but also deep experience in consumer data verification for the U.S. market. SVC handled everything—from recruitment and training to team leadership and ongoing performance management—freeing up the client to focus on their core business operations. The result? A 70% cut in operational costs and a 200% surge in productivity. What’s more, SVC implemented a rigorous training process and continuous improvement plans to ensure that service quality remained top-notch, while compliance and industry best practices stayed intact. With expanded workforce capabilities and significantly improved efficiency, the Atlanta company now runs a leaner, more agile operation—poised for long-term success.Check out our case study: https://selectvoicecom.com/case-studies/maximizing-efficiency-and-growth-in-customer-support-for-an-atlanta-based-data-verification-company   ### Driving Loyalty for Global News & Media Firm    Faced with limited in-house resources and an urgent need to scale, a New York-based international media company found itself struggling to keep up with customer demand. Subscriber growth was on the rise—but so were service gaps, training bottlenecks, and low retention rates.   SVC deployed a team of experienced managers, trainers, and agents trained across customer service, retention, and technical support. Within just eight weeks, fully staffed support teams were operational across phone, email, and chat. Through continuous training and performance tracking, the company’s CSAT score jumped from 89.34% to 95.88%, and customer retention rose from 23.21% to 31.8% over three years.   The result? A 165% increase in workforce capacity, streamlined operations, and significantly lower costs per employee—all without compromising service quality.   More than just an outsourcing win, it was a strategic turnaround. Check out our case study: https://selectvoicecom.com/case-studies/enhancing-customer-satisfaction-retention-and-efficiency-for-an-international-newspaper-and-media-company   ### Enhancing Tech Support Operations for Nevada-based   A managed service provider (MSP) based in Nevada, USA, found itself grappling with high employee turnover, recruitment hurdles, and rising operational costs—all while trying to meet the growing demands of its small- to mid-sized business clients. Despite a robust internal training program, the company struggled to find and retain qualified Tier 1 and Tier 2 tech support staff within a sustainable salary range.   The collaboration led to a sweeping transformation. By leveraging SVC’s cost-effective offshore staffing solution in the Philippines, the MSP was able to deploy highly skilled, thoroughly trained tech support agents. Not only did this significantly reduce labor costs—by more than 50%—but it also enhanced scalability, allowing the company to expand its team as needed without sacrificing service quality.   From agent onboarding to managing remote monitoring and network solutions, SVC’s dedicated tech teams quickly integrated with the MSP’s operations. This seamless execution resulted in improved staff retention, elevated customer satisfaction, and a newfound ability to scale confidently. Check out our case study: https://selectvoicecom.com/case-studies/enhancing-tech-support-operations-for-a-nevada-based-managed-service-provider   ### How the Right Support Drove 40% Sales Boost   An Australia-based modeling and photography studio was growing fast, but struggling to keep up. With limited sales staff, outdated tools, and inconsistent lead quality, the team needed more than just extra hands. They needed a smarter system.   Partnering with Select VoiceCom (SVC), the studio overhauled its sales process, upgraded its tech stack, and introduced value-based selling through SPIN and GAP Selling. In less than a year, qualified leads surged by 138%, and sales jumped 40%.   SVC didn’t just fill gaps, it built a scalable strategy. With improved training, smarter targeting, and stronger leadership support, the studio now sells with confidence, speed, and accuracy. Check out our case study: https://selectvoicecom.com/case-studies/how-this-creative-studio-boosted-sales   ### How SVC Backed Growth for Aussie Insurer   A leading Australian insurance provider experienced challenges as demand surged in its key service areas. The company faced pressures from high operational costs and a limited specialized talent pool with increasing case volumes, highlighting the need for a more flexible workforce model.   To address these issues, the insurer partnered with Select VoiceCom for a strategic staff augmentation solution. Through effective cross-training, role alignment, and streamlined onboarding, Select VoiceCom helped the client stabilize performance as operations scaled.   The collaboration resulted in a more resilient team, reduced operational downtime, and sustained service quality. This partnership illustrates the role of strategic outsourcing in enhancing efficiency and maintaining quality in today’s dynamic business environment. Check out our case study: https://selectvoicecom.com/case-studies/operational-growth-australian-insurance-provider   ### Offshore Success: SVC & Legal Firm Partnership   A fast-growing US-based legal services firm specializing in Social Security Disability and Supplemental Security Income faced persistent hiring and retention challenges, putting long-term client relationships at stake.   To address these issues, the firm partnered with Select VoiceCom (SVC) to establish a scalable offshore support team. SVC then designed a comprehensive staffing solution, from recruitment and onboarding to training and management.   As a result, the client grew their staff capacity by 140% over two years, maintained excellent attendance, and reduced the attrition rate. Their Google rating also improved to 4.7 stars, reflecting increased client satisfaction and service consistency. Check out our case study: https://selectvoicecom.com/case-studies/talent-gaps-to-growth-legal-firm-resilient-offshore-team   ### Retail in 2025: 6 Winning E-Commerce Tactics    As the e-commerce landscape becomes more competitive, businesses must adopt forward-thinking strategies to stay ahead. With advancements in technology, evolving consumer preferences, and economic pressures shaping the market, success in 2025 hinges on adaptability and innovation. Here are key strategies to consider, informed by industry insights from thought leaders like Kantar, McKinsey, and NielsenIQ. Download our white paper: https://selectvoicecom.com/white-papers/e-commerce-in-2025.   ### How Modern Healthcare is Redefining CX   The healthcare industry is undergoing a fundamental shift. While medical advancements continue to improve patient outcomes, there’s another revolution quietly reshaping how care is delivered—the transformation of healthcare customer experience (CX).   In a world where digital-first interactions are the norm, patients are no longer just recipients of care; they are informed consumers with rising expectations. They expect seamless communication, rapid response times, and personalized engagement, much like they experience in retail, banking, and other industries. The challenge? Many healthcare providers still operate with outdated systems that were never designed for the modern patient journey.   A closer look at today’s CX landscape reveals not only the urgency for change but also the strategies shaping the future of patient engagement. Download our white paper: https://selectvoicecom.com/white-papers/modernhealthcare.   ### How the Right Partnership Enhances Cybersecurity   As technology advances at a breakneck pace, cyber threats are evolving just as rapidly. For businesses across the globe, these digital dangers are no longer abstract risks but real, costly challenges—leading to financial losses, reputational damage, and even operational shutdowns.   With cyberattacks growing more sophisticated, robust security measures are no longer a luxury but a necessity. Companies must safeguard their data, protect customer trust, and ensure long-term business resilience. But while large corporations can afford to build fortress-like cybersecurity systems, small and medium enterprises (SMEs) often struggle to keep up, lacking the resources for high-end security infrastructure.   The good news? Cybersecurity partnerships are changing the game. By collaborating with industry experts and leveraging shared security frameworks, businesses—big and small—can strengthen their defenses against ever-evolving threats. In a digital landscape where cyber risks are constant, these strategic alliances may just be the lifeline companies need to stay ahead. Download our white paper: https://selectvoicecom.com/white-papers/cybersecurity2025.   ### How Technology Is Redefining Travel Adventures   The travel and tourism industry is evolving at breakneck speed, driven by cutting-edge technology and shifting traveler demands.     The Gen AI Revolution in Travel Generative AI is transforming the travel experience, providing personalized recommendations and seamless bookings. Industry leaders like Expedia are already using AI chatbots to deliver real-time updates and curated travel options, aligning with modern travelers' demand for convenience and customization.   Millennials & Gen Z: Defining the Future of Travel Today’s digital-first generations value authenticity, sustainability, and share-worthy experiences. Social platforms such as TikTok and Instagram influence their travel choices, making it crucial for brands to prioritize digital engagement.   Experience-driven and Sustainable Travel Rise Modern travelers demand eco-friendly options and unique experiences. Trends like 'tour tourism,' where travel is centered around live events such as concerts or festivals, are growing. Carbon-neutral flights and sustainable accommodations are becoming standard expectations. Download our white paper: https://selectvoicecom.com/white-papers/travel2025-0.   ### AI-Powered IT Support: The Future of Help Desks     IT support is no longer just about troubleshooting and fixing technical issues. With businesses relying more on digital solutions, the demand for faster, smarter, and always-available IT support has skyrocketed. Traditional help desks are struggling to keep up—but AI is changing the game.   Download our white paper: https://selectvoicecom.com/white-papers/ai-powered-it-support-the-future-of-help-desks.     ### 5 Ways Companies Succeed with Premise-Based Talent   As hybrid work loses steam and companies seek sustainable growth, a surprising trend making waves: a return to structure through premise-based outsourcing.Global giants like Google, Amazon, and American Express are reaping the rewards. Here’s how they’re doing it — and why more businesses are following suit. Download our case study: https://selectvoicecom.com/white-papers/premise-based-outsourcing.   ### Smarter Clinical Enrollment Through Outsourcing   Clinical trials are the backbone of medical innovation—but delays in patient enrollment can jeopardize timelines, budgets, and even entire studies.   The Enrollment Crisis is Real Over 80% of clinical trials fail to meet their enrollment targets. What’s slowing them down? Recruitment bottlenecks, rising costs, protocol complexity, and participant drop-offs are just a few of the obstacles. Each delay can cost sponsors millions in lost opportunities.   Outsourcing: The Smarter Path Forward Today’s CROs and sponsors are embracing specialized outsourcing to solve enrollment challenges head-on. From multilingual contact centers to AI-powered screening tools, outsourcing is no longer just about cutting costs—it’s about boosting speed, compliance, and data quality. Download our case study: https://selectvoicecom.com/white-papers/rethinking-enrollment-smarter-faster-trials-through-strategic-outsourcing-select-voicecom.   ### Outsourcing: A Modern Approach to Global Growth   Expanding into new markets offers businesses exciting opportunities but comes with high costs and operational challenges. To succeed, business leaders must have a solid strategy. Outsourcing can simplify these processes and help tackle the complexities of international growth. Download our case study: https://selectvoicecom.com/white-papers/outsourcing-global-expansion-pros-cons-philippines-advantage.   ### The SVC Legacy: Bata, Bayani, Bukas   SVC launches its flagship CSR program, "The SVC Legacy: Bata, Bayani, Bukas," in partnership with Children's Shelter of Cebu, focusing on skills-building and holistic care for children. Read More: https://selectvoicecom.com/corporate-social-responsibility/svc-launches-csr-bata-bayani-bukas   ### Select VoiceCom Earns GPTW® Title for 3rd Year Select VoiceCom earns its third consecutive Great Place to Work® certification, highlighting employee satisfaction, trust, and a supportive work environment. Discover what makes SVC a top employer. Read more here: https://selectvoicecom.com/company-news/svc-earns-great-place-to-work-third-year ### SVC's Friyay: Celebrating Culture and Recognition   Celebrate Filipino culture and SVC's Great Place to Work® Certification with games, food, and camaraderie during a vibrant Filipino Culture Week. Read More: https://selectvoicecom.com/company-news/proudly-pinoy-svc-celebration-culture-recognition   ### Why Cebu is the Best Location for Call Center Cebu is becoming the Philippines’ top outsourcing hub, offering cost efficiency, skilled talent, and reliable infrastructure. With all the advantages of Manila plus unique benefits, it is the smart choice for growing call center operations. Read more: https://selectvoicecom.com/content-articles/cebu-best-call-center-outsourcing-philippines ### How Outsourcing Powers Experiential Hospitality Outsourcing enhances experiential hospitality, offering personalized, culturally fluent guest services while relieving in-house teams. Discover how this strategy transforms stays into unforgettable stories. Download the full story here: https://selectvoicecom.com/white-papers/how-outsourcing-powers-hospitality ### Winning in 2025: Smart Delegation for Team Success Discover how forward-thinking teams in 2025 delegate tasks to trusted partners, enhancing efficiency and driving growth while focusing on strategy and innovation. Download the full story here: https://selectvoicecom.com/white-papers/winning-through-delegation-2025 ### Biometrics: Transforming Security and Support Select VoiceCom helped a client enhance data security and customer trust through biometric authentication. By integrating touchless identity verification, we reduced fraud, eliminated password fatigue, and improved support efficiency. Backed by our ISO 27002, SOC 2, HIPAA & PCI DSS–certified operations, the solution scaled seamlessly while maintaining compliance. This project showcases how biometrics deliver stronger protection, faster service, and smarter support for modern businesses. Read More: https://selectvoicecom.com/white-papers/how-biometrics-improve-authentication ### SVC Wins Bronze for Community Building in 2025 Select VoiceCom earned the Bronze Award for Community Building (Small Company) at the 2025 Outsourcing Impact Review for its flagship CSR initiative “The SVC Legacy: Bata, Bayani, Bukas,” recognized for its sustainable impact in uplifting youth and strengthening community engagement. Read More:https://selectvoicecom.com/company-news/select-voicecom-wins-bronze-at-outsourcing-impact-review-2025-for-community-building-select-voicecom ### Select VoiceCom is a Clutch Global Leader 2025 Select VoiceCom was recognized as a 2025 Fall Clutch Global Leader in Medical Billing services, ranking among the top 15 companies worldwide for excellence in client results, market presence, and verified feedback. This marks its second Clutch Global Award in the same year and highlights consistent performance and industry leadership. Read More: https://selectvoicecom.com/company-news/svc-clutch-global-leader-2025 ### Select VoiceCom Among DepEd's 2025 Top Stakeholder Select VoiceCom was recognized as one of the Department of Education’s 2025 Top Stakeholder Awardees by the DepEd Lapu‑Lapu City Division for its strong commitment to community‑centered and education‑focused initiatives, including a back‑to‑school donation drive that provided computers, supplies, and essential materials to under‑resourced schools and benefited 200 students. Read More: https://selectvoicecom.com/company-news/select-voicecom-deped-awardees-2025 ### How SVC Boosted Lead Quality & Conversions for B2B Select VoiceCom helped a US‑based B2B demand generation agency improve lead quality and conversion rates by implementing structured campaign optimization, strengthening training and quality frameworks, and increasing consistency across agents. As a result, the client saw conversion rates rise by 20 – 35 percent, reduced performance variance, improved data accuracy, and higher lead acceptance. Read More: https://selectvoicecom.com/case-studies/svc-b2b-lead-quality-case-study ### Click, Buy, Disappear: Winning Back Lost Customers Select VoiceCom’s white paper “Click, Buy, Disappear: Understanding Customer Ghosting and How to Win Them Back” explains the phenomenon of customer ghosting, why buyers disengage without feedback, the hidden costs of silent churn, and practical strategies for re‑engaging lost customers through proactive engagement and outsourced support solutions. Read More: https://selectvoicecom.com/white-papers/understanding-customer-ghosting ### Smarter Outsourcing in the Age of Talent Shortages Select VoiceCom’s white paper “Outsourcing in the Age of Talent Shortages” explains how traditional hiring is struggling to keep pace with evolving skill demands, the operational risks of unfilled roles, and why strategic outsourcing offers a practical way to access job‑ready talent faster, maintain consistent service delivery, scale teams efficiently, and alleviate internal workload pressures for sustainable growth. Read More: https://selectvoicecom.com/white-papers/outsourcing-amid-talent-shortage ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_answering_services_company_energy__natural_resources_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_telemarketing_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_media_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_medical_billing_company_2025_award.svg) ### Industry Recognitions - Great Place to Work (2023-2024) - Great Place to Work - 3 Years In A Row! - SVC Verified ISO 27002-Compliant - Great Place to Work - 2 Years In A Row! - SVC a Great Place to Work® for Two Years - Customer Connect Expo - Asia's Woman Leaders 2024 ## Packages ## About the Team ### Our Story Our strength starts with our people. We cultivate talent, prioritize excellence, and lead with integrity. With agility and industry insight, Select VoiceCom helps businesses scale smarter. We exist to accelerate client success and aim to be the premier outsourcing partner, connecting high-performing teams with companies poised for growth. ### What Sets Us Apart - Scalable BPO Solutions for Modern Businesses: Select VoiceCom brings 17+ years of proven BPO expertise, providing clients with enterprise-level support and specialized talent on demand. We offer elastic scaling, extended live support hours, and the operational strength growing brands need to deliver consistent, high-quality service. ### Quick Facts - 8 Verified Clutch Clients - 17 years in business ### Tools and Technology - Microsoft Teams - Slack - Zoom - Google Meet - Google Drive - Zapier - Fireflies.ai ### Commonly Asked Questions **Why is the Philippines a suitable locale for business support and outsourced call centers?** The Philippines is a prized outsourcing destination due to its competitive labor costs, good customer service, and high English literacy among college graduates. The Philippines is the third-largest English-speaking country in the world, has an excellent educational system, and produces more than 400,000 college graduates each year. Among the many companies that outsource to, or have internal support teams in, the Philippines are Microsoft, Dell, Amazon, Apple, Google, American Express, Facebook, Hewlett-Packard, IBM, and LinkedIn. Large and small businesses cannot ignore the combination of high-quality and low-cost labor. **Do Select VoiceCom's agents have an accent?** Select VoiceCom agents undergo a rigorous screening process to ensure they possess excellent verbal and written communication skills, with minimal or no accent. We chose the Philippines as our outsourcing center because it is the third-largest English-speaking country in the world. From an early age, Philippine students learn English, and the language is taught with an emphasis on American pronunciation and usage. Furthermore, all Select VoiceCom agents have completed call center training courses that include techniques for neutralizing any accents they may have. **Can I hear how the agents speak?** Yes, we have sample voices that you can listen to. We can also schedule a time for you to speak directly with some of our agents before you commit to work with us. In addition, you will be able to interview each of the agents assigned to you before they begin work to ensure your 100% satisfaction. Listen here: https://selectvoicecom.com/listen-to-agents?hsLang=en **Will the agents working for me also be working for other clients simultaneously?** No. Our policy is to assign each agent to work exclusively with one client at a time, providing you with a dedicated extension of your office staff. **What is your pricing structure?** We charge on an hourly basis per agent. ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 8 - Overall Review Rating: 4.8 Last Updated: 2026-06-04T04:04:36Z ### Business Entity - Business Entity Name: SVCPH Inc. - Source: Securities and Exchange Commission Philippines - Jurisdiction of Formation: Philippines - Date of Formation: July 7, 2014 - Status: Active - Last Updated: January 10, 2025 - ID: CS20145918 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 18, 2025 ## Locations (3) ### Cebu City, Philippines (Headquarters) - Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000 - Cebu City 6000 - Philippines - 1001 - 2000 employees - Phone: 855-777-4349 ### Davao City, Philippines - 2F, Al Fresco, Felcris Centrale Mall Quimpo Boulevard, Poblacion District, Davao City, Davao del Sur, Philippines 8000 - Davao City 8000 - Philippines - 151 - 200 employees - Phone: 855-777-4349 ### Savannah, GA - 4 Cedar Cove - Savannah, GA 31410 - United States - 1 employees - Phone: 4783064144 ## Connections - Gaurav Pandey (intalk.io - Agami Tech Pvt Ltd.) - David Glenn Sumalpong (Virtual ConnIQ) ## Contact Select VoiceCom [Send a message](https://clutch.co/profile/select-voicecom) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/select-voicecom/mycompany/) - [Facebook](https://www.facebook.com/selectvoicecomph/) - [X](https://x.com/selectvoicecom) - [Instagram](https://www.instagram.com/selectvoicecomph/)