Name: SPLACE BPO
Address: 5th Floor Alyvea Bldg Sta Ana Ave, Davao City, Philippines, PH
Telephone: +15034462461
Price range: < $25
Rating: 4.9

Connection is made

Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent.

Our company is Health Insurance Portability and Accountability Act (HIPAA) compliant, Contact Center Association of the Philippines (CCAP) Affiliated, and Great Place to Work (GPTW) Certified.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Davao City, Philippines
Year founded
Founded 2019
Languages
Timezones

EST: Eastern Standard Time (EST)

EAT: Eastern African Time (EAT)

ACT: Australia Central Time (ACT)

ART: (Arabic) Egypt Standard Time (ART)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

COT: Colombia Time (COT)

CNT: Canada Newfoundland Time (CNT)

CET: Central European Time (CET)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

VST: Vietnam Standard Time (VST)

SST: Solomon Standard Time (SST)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

PLT: Pakistan Lahore Time (PLT)

PST: Pacific Standard Time (PST)

UTC: Universal Coordinated Time (UTC)

MST: Mountain Standard Time (MST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

EET: Eastern European Time (EET)

GST: Gulf Standard Time (GST)

GMT: Greenwich Mean Time (GMT)

HST: Hawaii Standard Time (HST)

IET: Indiana Eastern Standard Time (IET)

IDT: Israel Daylight Time (IDT)

AST: Arabia Standard Time (AST)

CAT: Central African Time (CAT)

BET: Brazil Eastern Time (BET)

BST: Bangladesh Standard Time (BST)

AET: Australia Eastern Time (AET)

Service Lines

Back Office Outsourcing: 20%
Call Center Services: 20%
Customer Service Outsourcing: 20%
Finance & Accounting Outsourcing (FAO): 20%
Sales Outsourcing: 20%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 30%
Data Entry & Processing: 20%
Claims Processing: 15%
Legal Outsourcing: 15%
Payment Processing: 10%
Writing & Content Creation Outsourcing: 10%

Inbound Services

Inbound appointment scheduling: 45%
Answering services: 30%
Virtual receptionist: 25%

Customer Service Outsourcing

Phone Support Services: 35%
Email Support Services: 30%
Chat Support Services: 20%
Order Processing & Taking: 15%

Outbound Services

B2C Telemarketing & telesales: 75%
Customer Surveys & Market Research Calls: 15%
Collections Recovery Services: 5%
Third party verification: 5%

Sales Outsourcing

B2B Lead Generation: 55%
B2B Appointment Setting: 25%
B2B Lead Qualification: 20%

Industries

Consumer products & services: 20%
Energy & natural resources: 20%
Financial services: 20%
Other industries: 20%
Retail: 20%

Clients

Midmarket ($10M - $1B): 65%
Small Business (<$10M): 20%
Enterprise (>$1B): 15%

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

SPLACE BPO offers competitive pricing, with clients investing between $100,000 to $1.5 million. Clients appreciate the value for cost, noting effective project management and communication, which justifies their investment.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 3 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

Learn more about SEO pricing

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SPLACE BPO Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Cultural Fit and Engagement

Clients value SPLACE BPO's strong cultural fit and engagement. The team fosters a positive work environment, shares company events, and connects well with clients, enhancing collaboration and project outcomes.
Effective Team Leadership

Clients appreciate the competence of SPLACE BPO's team leaders. They efficiently oversee tasks, train new hires, and address performance issues promptly, ensuring smooth project execution and high client satisfaction.
High Client Satisfaction with Results

SPLACE BPO has achieved impressive results for clients, such as a 75% increase in sales and meeting deadlines consistently. Their ability to deliver on promises and exceed expectations is frequently highlighted as a key strength.
Effective Administrative Support

SPLACE BPO provides efficient administrative support, quickly understanding tasks and offering valuable ideas. Their ability to pick up new tasks and improve collaboration is highly appreciated by clients.
Responsive to Client Concerns

SPLACE BPO quickly addresses client concerns and needs, often implementing solutions promptly. This responsiveness helps maintain strong client relationships and ensures ongoing satisfaction with their services.
Areas for Improvement in Communication Timing

Some clients mentioned challenges with communication timing, particularly regarding agent availability updates. Improving early communication could enhance response times and operational efficiency for clients.

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SPLACE BPO Reviews

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Customer Service Outsourcing Sales Outsourcing
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are extremely quick and efficient and get us what we need."

Dec 17, 2024

Managing Director, Renewell Water

Simon Newell

Home Services
Dundalk, Ireland
11-50 Employees
Online Review
Verified

SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support.

The client is pleased with SPLACE BPO's work. The team is attentive, responds to needs, and provides daily breakdowns of each member, communicating primarily through virtual meetings, emails, and messaging apps. Their quick work speed and efficiency have impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Renewell Water

Describe what your company does in a single sentence.

We are a health focused company who install pure water filtration system s in customers homes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPLACE BPO to accomplish?

Help us grow
easy access to skilled manpower

SOLUTION

How did you find SPLACE BPO?

Online Search

Why did you select SPLACE BPO over others?

High ratings

How many teammates from SPLACE BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

So Splace carry out a lot of our customer service, technical service and sales interaction between us and our customers they are a huge part of our team and we work really well together

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We get daily breakdowns everyday for each employee. It is a great system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Splace are very attentive

What was your primary form of communication with SPLACE BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are extremely quick and efficient and get us what we need. If we need anything, it's actioned immediately.

Are there any areas for improvement or something SPLACE BPO could have done differently?

No we are happy so far

RATINGS

5.0

Back Office Outsourcing Call Center Services Sales Outsourcing
Claims Processing
+19
$200,000 to $999,999
Feb. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They pick things up quickly and bring new ideas to the table."

Feb 11, 2025

Former Director of Events, EAB

Fay Boswell Gibson

Education
Washington, District of Columbia
1,001-5,000 Employees
Phone Interview
Verified

An educational consulting and research firm has hired SPLACE BPO for their BPO services. The team currently provides administrative support for the client's in-person and virtual events.

SPLACE BPO has done a solid job of understanding tasks quickly and sharing helpful ideas to improve collaboration. The team delivers on time, utilizes Microsoft Excel and Asana to manage tasks efficiently, and communicates via Slack. Also, the client is impressed with the team leader's competence.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the former director of events at EAB, an educational consulting and research firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SPLACE BPO?

We hired SPLACE BPO to provide administrative support for our virtual and in-person events.

SOLUTION

What was the scope of their involvement?

We initially trained and onboarded SPLACE BPO. We set it up to work specifically with a team lead. After training their team lead, they trained all the new people we hired from their team.

What is the team composition?

We work mostly with the team lead, who oversees 10–14 administrative people.

How did you come to work with SPLACE BPO?

We found them through Upwork.

How much have you invested with them?

We spent between $100,000–$250,000.

What is the status of this engagement?

I started working with them in February 2023. I left the company in October 2024, but I believe the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SPLACE BPO has done an excellent job. They pick things up quickly and bring new ideas to the table.

How did SPLACE BPO perform from a project management standpoint?

They stay on top of deadlines and are good communicators and project managers. For managing tasks, we use Asana and Microsoft Excel. For communication, we mainly use Slack.

What did you find most impressive about them?

Their team lead is very effective.

Are there any areas they could improve?

There were 1–2 people who didn’t perform well. When I told their project lead that we no longer wanted them working for us, they handled it very professionally. Overall, SPLACE BPO has been doing a good job and is excellent to work with. I've already recommended them to a few friends and colleagues.

Do you have any advice for potential customers?

I did a lot of work upfront with SPLACE BPO in terms of training because I wanted things done in a specific way. I had to invest time to show them what I needed. For instance, I made a lot of recorded videos for them to watch. On that note, I think you have to invest time with their team in order to help them understand what you need.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"SPLACE BPO is always on time and attentive."

Dec 18, 2024

Support Director, Imagine Learning

Lindsey Beason

Education
Tempe, Arizona
1,001-5,000 Employees
Online Review
Verified

SPLACE BPO provides customer support services for an online education company. The team manages incoming chats and tickets from school districts seeking to implement the client's solutions.

SPLACE BPO has seen success in the number of chats and tickets they've handled and their quality evaluation scores, exceeding the agreed-upon SLAs. The team is consistently on time, attentive, and great at addressing the client's concerns and evolving needs. They also monitor their agents well.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Support Director of Imagine Learning

Describe what your company does in a single sentence.

We are an online education company that provides curriculum for K-12 grade students

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPLACE BPO to accomplish?

Assist with chat volume, especially during peak seasons

SOLUTION

How did you find SPLACE BPO?

Upwork

Why did you select SPLACE BPO over others?

High ratings
Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from SPLACE BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Splace was asked to assist in handling incoming chats and tickets from school districts trying to implement one of Imagine Learning's solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of tickets/chats worked

Quality evaluation scores

monitoring and exceeding SLAs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Splace team has been great in addressing any small concerns, assisting in monitoring agents, and providing assistance to our evolving needs as a business. SPLACE BPO is always on time and attentive.

What was your primary form of communication with SPLACE BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

The culture is my favorite thing about working with Splace. They are very outgoing and personable. They often share pictures and information about their company events and try to include our teams virtually. They do a wonderful job of connecting with us.

Are there any areas for improvement or something SPLACE BPO could have done differently?

I believe it's due to the hours in which we report to work in the US, but my only critique would be earlier communication in the day regarding agent status. There are mornings where we do not hear about an agent not being able to report to work until after our business hours have started which makes responding to the shortage a challenge.

RATINGS

4.5

Call Center Services Sales Outsourcing
Phone Support Services
$1,000,000 to $9,999,999
Mar. 2023 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"SPLACE BPO was really good."

Dec 17, 2024

Former Chief Call Center Manager, Business Services Company

Brandi Bartlett

Business services
Las Vegas, Nevada
11-50 Employees
Phone Interview
Verified

SPLACE BPO provided sales call outsourcing services for a business services company. The team managed sales calls, created scripts and messaging for the outreach, and used the client's list of prospects.

SPLACE BPO's work enabled the client to see at least a 75% increase in sales. The team delivered everything on time and within budget, met the client's expectations, and remained helpful by handling various tasks. They communicated well through phone calls, email, Google Docs, and Slack.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the former chief call center manager at a business services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SPLACE BPO?

We needed help with our sales calls to increase revenue and sales.

SOLUTION

What was the scope of their involvement?

SPLACE BPO managed our sales calls, using the training and documentation we provided. They assisted with various tasks such as creating scripts and messaging for the outreach. They used our list of prospects to reach out to the right people.

What is the team composition?

We started working with five people from SPLACE BPO, and we eventually grew to a team of 200 people.

How did you come to work with SPLACE BPO?

I connected SPLACE BPO with my company after working with them for several years at a previous organization. Their good ratings at the time encouraged us to test their services, and we ultimately chose to work with them.

How much have you invested with them?

We spent at least $1.5 million.

What is the status of this engagement?

We worked with them from March 2023 to March 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw at least a 75% increase in sales.

How did SPLACE BPO perform from a project management standpoint?

They delivered work on time and within budget. They also communicated well with us through phone calls, emails, Google Docs, and Slack.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to the person who was my personal assistant on the project. She went above and beyond, helping with various tasks and supporting the entire team.

What did you find most impressive about them?

SPLACE BPO was really good.

Are there any areas they could improve?

They took on a lot because they were eager to grow. There were times when we grew faster than we could handle, but they managed everything pretty well and likely would pace the growth differently now.

Do you have any advice for potential customers?

Although they were great at being hands-off and didn't need much one-on-one assistance, I recommend potential clients hold daily huddles with the team, even if just for five minutes. They always performed better during those huddles; they felt valued and worked harder.

RATINGS

5.0

Call Center Services
Confidential
Apr. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Gerald at SPLACE is wonderful to deal with."

Dec 20, 2024

COO, Automotive Company

Anonymous

Automotive
Chandler, Arizona
11-50 Employees
Online Review
Verified

SPLACE BPO provides ongoing call center services for an automotive company. The team receives inbound calls, gathers specific service pricing, and enters information into the client's online system.

SPLACE BPO effectively meets the client's deadlines and expectations. The team quickly responds to concerns, efficiently trains and corrects agents, and demonstrates solid project management skills. Their supervision has impressed the client, resulting in a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of an automotive company

Describe what your company does in a single sentence.

Automotive Service mystery shopping collecting pricing information

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPLACE BPO to accomplish?

Supply full time agents to perform calls
Train and manage said agents

SOLUTION

How did you find SPLACE BPO?

Online Search
Other

Why did you select SPLACE BPO over others?

Pricing fit our budget

How many teammates from SPLACE BPO were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Agents recieve inbound calls from our system and are connected with automotive service providers. They gather specific service pricing and enter this information into our online system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting our customers deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Gerald at SPLACE is wonderful to deal with. He responds immediately to all our questions and concerns. He hires and trains new agents promptly and efficiently whenever we need to add more to our team. He retrains and corrects any agent that is not performing as expected. .

What was your primary form of communication with SPLACE BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

The provided supervisor that manages the agents so we do not need to.

Are there any areas for improvement or something SPLACE BPO could have done differently?

None

RATINGS

5.0

Showing 1-5 of 5 Reviews

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Verified Client Reviews: 5

Overall Review Rating: 4.9

Source: Clutch

Last Updated: February 11, 2025

Business Entity

Business Entity Name	Splace Business Process Outsourcing Services OPC
Source	Securities and Exchange Commission Philippines
Jurisdiction of Formation	Philippines
Date of Formation	September 20, 2024
Status	Active
Last Updated	December 4, 2024
ID	2024070161440-01

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	December 12, 2024

Learn More About The Clutch Verification Process

Locations (2)

5th Floor Alyvea Bldg Sta Ana Ave Davao City, Philippines

251 - 300

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SPLACE BPO

Connection is made

2 Languages that we service

37 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

SPLACE BPO Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Cultural Fit and Engagement

Effective Team Leadership

High Client Satisfaction with Results

Effective Administrative Support

Responsive to Client Concerns

Areas for Improvement in Communication Timing

Reviews mentioning:

SPLACE BPO Reviews

Customer Service & Sales Outsourcing for Water Filtration Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO Services for Educational Consulting & Research Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support Services for Online Education Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Sales Call Outsourcing Services for Business Services Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Automotive Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (2)

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