Big Outsource

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of The Perfect Workout & FastFit

Describe what your company does in a single sentence.

We’re a wellness and fitness startup offering personalized training and mental wellness programs through an integrated digital platform and community based coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To get help organizing monthly expense reports and reconciling them with bank statements.
• To maintain regular follow-ups with clients about missing financial documents.
• To find reliable support for managing client intake forms and documentation.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided me with two part-time assistants. One focused on financial tracking and documentation, and the other handled client communication and calendar scheduling. They updated spreadsheets, categorized transactions in QuickBooks, uploaded documents to secure folders, and flagged discrepancies in monthly reports. My workflow became much more efficient with their support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I cut my client onboarding time by almost half—down to 2 days from over 4. My reconciliation process became more accurate, with fewer errors and faster month-end wrap-ups. Clients appreciated the improved responsiveness and structure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked very methodically. I had a shared folder system in place, and they followed naming conventions and deadlines precisely. I never had to chase them down—they anticipated needs and checked in regularly. Their team is responsive, skilled, and dependable—ideal for small practices like mine.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Big Outsource doesn't just drop people into your system—they really work to understand what you’re doing. My VA took the time to learn the quirks of my client base and tailored her messages accordingly. That level of nuance is rare in outsourced work.

Are there any areas for improvement or something Big Outsource could have done differently?

A quicker kickoff would’ve helped, but I understand that matching takes time.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of True Botanicals

Describe what your company does in a single sentence.

True Botanicals is a clean beauty brand that specializes in non-toxic, anti-aging skincare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• I needed help managing customer inquiries, especially during busy holiday seasons
• I wanted someone to help me keep my product listings updated and consistent across platforms.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource assigned me a full-time VA who was trained to handle product listing revisions, respond to customer messages, and follow up on reviews and feedback. She was also responsible for helping generate short product blurbs and SEO-friendly tags. During the holiday rush, she played a key role in ensuring we kept up with the surge in inquiries. All support was handled via a shared dashboard and coordinated through daily Slack updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer response time dropped from 18 hours to under 3 hours. Positive feedback scores went up by 22% and my Etsy star rating went from 4.6 to a consistent 5.0. I also saw an increase in returning buyers, which I attribute to the better customer support experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely. The VA was quick to adjust to my systems and worked independently with minimal direction. Any urgent matters were flagged right away, and she kept good track of pending items.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated that they didn’t just assign someone randomly. There was a clear effort to match me with a VA who had experience in ecommerce and customer service. It felt personalized. Also, her English skills and tone were a perfect fit for my brand voice.

Are there any areas for improvement or something Big Outsource could have done differently?

Maybe provide access to a wider range of creatives or graphics support for listing visuals.

BACKGROUND

Please describe your company and position.

I am the VP of Acom Integrated Solutions

Describe what your company does in a single sentence.

MSP

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• I needed a reliable virtual assistant to handle appointment scheduling, basic inbox management, and client follow-ups.
• I wanted help compiling client research and organizing deliverables into neat folders for easy access.
• I was also looking for someone who could assist with sending out invoices and tracking payments.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided me with two virtual assistants who handled nearly all of my day-to-day admin work. They managed scheduling across multiple calendars, screened emails for urgent client needs, and maintained a streamlined Google Drive system. One VA focused primarily on client interaction and support tickets, while the other was dedicated to financial tracking and document filing. We developed an efficient routine where they prepped my weekly task list and reminded me of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, I saw a 40% decrease in client turnaround time for appointment scheduling. Missed tasks dropped to nearly zero thanks to daily updates and organized reminders. I recovered approximately 10–12 hours of productive time weekly, which I could reinvest into business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was punctual and well-communicated. The VAs adapted quickly to my workflow, always responded within the hour during my working windows, and even created SOPs for recurring tasks. I never felt like I was managing them—they were truly self-directed.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’ve worked with freelancers before, but what stood out with Big Outsource was the consistency and professionalism. The VAs were not just executing tasks, they were improving the systems I had in place. They made suggestions, took initiative, and treated my business like their own. It felt like I had full-time employees, not outsourced staff. The peace of mind they provided allowed me to focus on growing my business without worrying about admin work falling through the cracks. 

Are there any areas for improvement or something Big Outsource could have done differently?

Perhaps a more detailed onboarding checklist would be helpful to streamline setup even faster.

BACKGROUND

Please describe your company and position.

I am the Finance Manager of TN Homebuyers | Sell Your House the Easy Way

Describe what your company does in a single sentence.

Real estate investment - we buy, sell, renovate and rent.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our editing queue was getting a bit chaotic, and we needed help keeping track of deadlines and deliverables.
• We also wanted someone who could handle follow-ups and keep clients in the loop on project status.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• High ratings
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource assigned us a dedicated assistant who helped organize our production schedule, followed up on approvals, and kept both our Trello board and client updates moving. They drafted weekly status emails, tracked revisions, and generally kept us sane while we focused on editing and shooting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Turnaround time for client projects went from 12 days to about 6, and we stopped missing key client messages or approvals. That alone made a big impact. As a small team juggling shoots, edits, client calls, and deadlines, we were constantly in motion. Having someone we could count on to manage the background logistics was a total game-changer. Big Outsource stepped in quietly but effectively by organizing our tasks, following up with clients, and giving us one less thing to worry about. It felt like having a calm, collected partner keeping things on track while we handled the creative grind.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were reliable, organized, and knew how to balance structure with the creative chaos we tend to operate in. Super responsive and always on it.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They weren’t rigid. They worked with our creative flow instead of trying to box us into a process that didn’t fit.

Are there any areas for improvement or something Big Outsource could have done differently?

Would’ve loved if they had sent short video updates sometimes, especially for visual timelines. But that’s a small thing — overall, no real complaints.

BACKGROUND

Please describe your company and position.

I am the Founder at Everlane of Everlane

Describe what your company does in a single sentence.

We are ecommerce retail company, we want the right choice to be as easy as putting on a great T-shirt.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• As the Founder of an expanding ecommerce retail company, I aimed to enhance our customer service and streamline back office operations to maintain the highest level of customer satisfaction while efficiently managing our business processes.

SOLUTION

How did you find Big Outsource?

• Online Search
• Clutch Site

Why did you select Big Outsource over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource proved to be the perfect partner to tackle our challenges. They provided a comprehensive solution encompassing customer service and back office outsourcing. 

Their scope of work included: 

• Customer Service Excellence: Big Outsource established a dedicated team of skilled agents to manage customer inquiries, complaints, and support requests. They seamlessly integrated into our brand's voice and culture, ensuring consistent and personalized customer interactions. 
• Efficient Back Office Management: Their team efficiently handled order processing, inventory management, and data entry tasks. Their attention to detail and accuracy significantly improved our operational efficiency. 

Key Deliverables: 

• Swift response times to customer inquiries. 
• Timely and accurate order processing, reducing errors and delays. 
• Streamlined inventory management resulting in reduced stock discrepancies. 
• Precise data entry leading to improved data integrity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Big Outsource yielded remarkable results: 

• Customer Satisfaction Surge: Customer feedback ratings and positive reviews increased by 30%, reflecting improved customer interactions and issue resolution. 
• Reduced Order Processing Time: Order processing time decreased by 40%, resulting in quicker deliveries and higher customer satisfaction. 
• Inventory Accuracy: Inventory discrepancies decreased by 90%, minimizing stockouts and overstock situations. 
• Operational Efficiency: Our internal teams could focus on core business strategies, leading to a 20% growth in revenue within the first year of collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented. Their agility allows us to adapt to market changes and customer demands effectively.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressive about Big Outsource was their unwavering commitment to our success. They went beyond being an outsourcing provider; they became a genuine partner invested in our growth. Their ability to understand our unique business requirements and adapt their strategies accordingly was highly impressive.

Are there any areas for improvement or something Big Outsource could have done differently?

No area of Improvement

BACKGROUND

Please describe your company and position.

I am the Senior Manager 

Describe what your company does in a single sentence.

We are a telecommunications company based in the United States, providing comprehensive communication and connectivity solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our primary objective for hiring Big Outsource was to improve our customer and technical support services, as well as streamline our billing and collection process.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource was primarily tasked with handling our customer and technical support operations, along with managing our billing and collection process. The key deliverables were improved customer satisfaction rates, quicker resolution times, and enhanced efficiency in the billing and collection process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project is that we have inproved customer satisfaction rates and enhanced efficiency in the biiling and collection proccesses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out about Big Outsource is their commitment to customer satisfaction and their proficiency in the services they provide. Their handling of customer support and technical issues, as well as billing and collection, is truly remarkable.

Are there any areas for improvement or something Big Outsource could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of Planning IGK Hair of IGK Hair

Describe what your company does in a single sentence.

W e area U.S.- based haircare company that delivers top-notch, innovative hair care products to clients around the globe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our primary goals for engaging Big Outsource were to streamline our administrative processes, manage back-office operations, and improve product information management effectively.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource was tasked with the responsibility of over seeing our administrative functions , handling b ack-office support, and managing product information. Their deliverables have resulted in improved administrative efficiency and enhanced product information management, leading to improved customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The meaurable out come is that we have experience improvement in our administrative efficiency and enhanced product information management, leading to increased customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management approach was highly professional and efficient. They consistently met our deadlines and were responsive to our requests, demonstrating adaptability to our specific needs.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What distinguishes Big Outsource is their deep understanding of our unique business needs and unwavering commitment to delivering quality services. They provide valuable insights that help improve our operations.

Are there any areas for improvement or something Big Outsource could have done differently?

They are delivering more than our expectations and precisely to our needs.

BACKGROUND

Please describe your company and position.

I am the Application Specialist at Waymon of Waymo

Describe what your company does in a single sentence.

Our company specializesin developing and deploying cutting-edge artificial intelligence (AI)solutions for businesses across diverse industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• WehiredBig Outsourceto manageour customer support,handle ticket management, andstreamline ourbackoffice operations, aimingto enhanceour customerservice efficiencyand improveour operational processes.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource Was responsible for managing our customer queries, overseeing ticketing system, and coordinating back-office operations.The key deliverables were enhanced customer service quality, stream lined ticket management, and improved back-office efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Big Outsource are very responsive everytime and keep progressing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource has shown impressive project managementskills.They have always delivered on time and have been quick to respond.to our needs, often providing proactive Solutions to any challenges that arose.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Big Outsource apart is their excellent understanding of our niche industry needs and their commitmenttodelivering exceptional customer service.Their ability to adapt and work seamlessly with our internal team was also commendable.

Are there any areas for improvement or something Big Outsource could have done differently?

There is no area, they've maintainedn their integrity through to the point.

BACKGROUND

Please describe your company and position.

I am the Owner of a financial services company.

Describe what your company does in a single sentence.

We are a US-based accounting firm offering a full suite of financial management solutions to businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

We hired Big Outsource to take charge of our bookkeeping functions, which allows us to focus more on strategic and advisory services for our clients.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Pricing fits our budget
• Great culture fit
• Good value for the cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource's scope of work includes: 

• recording our financial transactions
• reconciling bank statements
• producing financial reports
• managing accounts payable and receivable 

The key deliverables were accurate financial records and timely reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Cost efficiency 
• 99% accuracy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource has demonstrated excellent project management skills. They consistently deliver on time and are quick to respond to our needs. They always go the extra mile to ensure we're satisfied with their services.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out about Big Outsource was their professionalism and expertise in bookkeeping. They also impress us with their commitment to quality and customer satisfaction.

Are there any areas for improvement or something Big Outsource could have done differently?

None I can think of; Big Outsource has been great to date!

BACKGROUND

Please describe your company and position.

I am the Manager of AllianceRx Walgreens Pharmacy

Describe what your company does in a single sentence.

Our company operates a thriving e-commerce platform, selling a wide variety of products across the United States

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to handle our order processing and invoicing functions, and to provide graphic design support with the goal of enhancing operational efficiency and improving our platform's visual appeal.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource handled the comprehensive processing of our e-commerce orders, from handling customer purchases to managing invoices. In addition, they provided graphic design services for our product listings and promotional materials. The key deliverables were enhanced operational efficiency, improved financial management, and a visually appealing e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered on time, were responsive to our needs, and showed flexibility in their approach based on our feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management was commendable and they respond timely to our need.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with Big Outsource's commitment to delivering quality services. They understood our e-commerce business's specific needs and delivered solutions that were not just effective but also innovative.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource delivers something great.