Delivering the best in contact center solutions.

AnswerConnect’s telecommunications products— from live answering services to industry-specific contact center solutions including multi-channel support, inbound sales, Spanish-bilingual services, and healthcare and legal reception—serve clients nationwide since 1994. Because we understand what it means to deliver exceptional customer care, AnswerConnect has grown consistently year after year.

We are proud to serve successful businesses across many industries, from start-ups to multinational organizations.

 
No free trial
 
135 mins $150/mo
 
Monthly subscription
Small & Medium Business

135 mins for $149.99/mo
225 mins for $199.99/mo
450 mins for $299.99/mo
725 mins for $629.99/mo
Enterprise Business

1000 mins for $849.99/mo
1425 mins for $1199.99/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2002
Show all +
Portland, OR
headquaters
  • AnswerConnect
    1033 SE Main St
    Portland, OR 97208
    United States
    800.525.1315

Portfolio

Key clients: 

UCLA, Verizon, Bank of America

Answer Connect

Reviews

Sort by

Reliable, Consistent and Excellent Service

"They are reliable and consistently provide excellent service."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Charlotte, NC
President, Customer Service
 
Verified
The Review

Recommendations:

I would highly recommend Answer Connect, because they are a premium brand with a outstanding reputation.

Experience:

First, we heard some very positive things about the company [Answer Connect] and the services they offered. After careful consideration, we decided they would best benefit our organization. The challenges we encountered were poor customer service and we were missing too many calls. We use the 24/7 answering and virtual receptionist services. They have been excellent and have assisted us in increasing our contact with prospective consumers. We are really excited about this relationship.

Pros:

They are reliable and consistently provide excellent service. They allow us to spend more money in a different area without lacking in that department.

Cons:

I really like this company. I wish they provided more services.

Answer Connect Has Knowledgeable Staff

"They have a knowledgeable staff and know how to answer questions quickly and professionally."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Pittsburg, KS
Owner, Administration
 
Verified
The Review

Recommendations:

They should use them on the basis they have years of experience and know exactly how to get the best results for the customer that is calling.

Experience:

They [Answer Connect] had the best all-around pricing and the most skilled personnel. We use live chat and live customer service representatives. They have exceeded expectations and have performed amazingly.

Pros:

They have a knowledgeable staff and know how to answer questions quickly and professionally.

Cons:

Nothing, they have went above and beyond what I could expect.

Easy to Use and Helped Grow our Business

"Answer Connect provided us with great connection and rate."

Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Chandler, AZ
Senior Manager, IT
 
Verified
The Review

Recommendations:

Best for the business.

Experience:

Answer Connect provided us with great connection and rate. We use all features offered and it has helped us grow our business.

Pros:

Easy and speed.

Cons:

None.

Answer Connect Frees Up Employee's Time

"We were able to free up our employees’ time for them to complete other tasks."

Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Vacaville, CA
Director, IT
 
Verified
The Review

Recommendations:

Nothing. They are great the way they are.

Experience:

We liked what they [Answer Connect] had to offer. There were no problems at all. There were never any dropped calls. We use all of the features. They have answered so many questions for our customers that call. We were able to free up our employees’ time for them to complete other tasks.

Pros:

I like everything this company has to offer.

Cons:

There was nothing that I didn't like. I liked it all.

Convenient and Beneficial Service

"Answer Connect is more convenient and it is a lot better to use and more beneficial."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
10,000+ Employees
 
New Mexico
Manager, Other
 
Verified
The Review

Recommendations:

No other recommendations for this except this has to be cheaper.

Experience:

We use Answer Connect because it was more convenient to use and less expensive. My company uses the automatic answering features. Answer Connect is more convenient and it is a lot better to use and more beneficial.

Pros:

There are alot of things great about it. It's very nice and not hard to use.

Cons:

I don't dislike anything about this program nothing else has to be optimized.

Healthcare Company Loves Answer Connect's Services

"We get so much feedback and clarity in our calls."

Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
10,000+ Employees
 
Owensboro, KY
Senior Manager, IT
 
Verified
The Review

Recommendations:

Go ahead and hire the service.

Experience:

My company loves Answer Connect. We only use their answering service feature. We get so much feedback and clarity in our calls.

Pros:

Good quality.

Cons:

Price.

Wide Range of Service For Transportation Company

"The entire staff we work with loves the service."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Sunnyvale, CA
Senior Manager, Administration
 
Verified
The Review

Recommendations:

I would highly recommend this to everyone looking to have an awesome service like this.

Experience:

We believed that using Answer Connect could help us out because we knew that the service was excellent and had good customer reviews. We feel that this will make a big impact on outbound sales as well as customer service. At this time, there haven’t been any issues. This service gives us a very wide range of services to use. We take advantage of everything that this company has to offer. So far, we have had very good results using the service. The entire staff we work with loves the service.

Pros:

Everything about this service brought us to it.

Cons:

At this time, there are no cons about the service we have today.

Good Pricing for Live Answering and 24/7

"It makes it easier to get in touch with our clients."

Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Chicago, IL
Manager, Customer Service
 
Verified
The Review

Recommendations:

More live access feeds and better access in general.

Experience:

We have a high volume of clients in our business and work with various people in Chicago. So we picked Answer Connect because of its services, as well as good pricing, since we are also located in California. We use live answering, call back, and 24/7. It helps us connect with our clients, but it could be better. Sometimes it's hard to get messages after a certain date.

Pros:

It makes it easier to get in touch with our clients.

Cons:

It could have a better networking and connection service to access such information.

Ease of Use and Professionalism

"It has made the company appear more professional and larger than it is."

Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Orlando, FL
President, Customer Service
 
Verified
The Review

Recommendations:

Always provide fast response to customers.

Experience:

Answer Connect has helped us by answering promptly, in a professional manner and following through with any questions customers may have. We use all of their available features. It has made the company appear more professional and larger than it is.

Pros:

Ease of use is number one.

Cons:

The response speed could use some improvement.

Free Trial Offer and Improved Performance

"Their performance has improved."

Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
The Reviewer
 
1,001 - 5,000 Employees
 
Houston, TX
Executive, Customer Service
 
Verified
The Review

Recommendations:

Lower price.

Experience:

We chose Answer Connect because they offered a free trial option. Our company uses the 24/7 answering service features. Their performance has improved.

Pros:

Customer satisfaction.

Cons:

One of the cons is its pricing.