People-Powered Answering Services

Voted #1 Answering Service in 2026 by Forbes, AnswerConnect helps you grow your business by making sure you never miss a chance to connect.
No bots. No AI. Just real people creating real connections that win customers and build loyalty.
We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most.
With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.
And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
Portland, OR
Year founded
Founded 2002

Service Lines

Call Center Services: 70%
Sales Outsourcing: 30%

Select Focus Area

Inbound Services

Answering services: 57%
Virtual receptionist: 29%
Inbound appointment scheduling: 14%

Sales Outsourcing

B2B Lead Generation: 67%
B2B Appointment Setting: 33%

Industries

Advertising & marketing: 5%
Automotive: 5%
Business services: 5%
Construction: 5%
Consumer products & services: 5%
Contracting: 5%
Financial services: 5%
Food & Beverage: 5%
Franchises: 5%
HVAC: 5%
Home Services: 5%
Hospitality & leisure: 5%
Information technology: 5%
Legal: 5%
Medical: 5%
Other industries: 5%
Real estate: 5%
Retail: 5%
Telecommunications: 5%
eCommerce: 5%

Clients

Small Business (<$10M): 70%
Midmarket ($10M - $1B): 30%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 1.7 /5

What Clients Have Said

AnswerConnect offers competitive pricing with monthly plans starting around $289 and annual contracts ranging from $1,700 to $1,000,000+. Clients appreciate the value for cost, noting significant savings in time and labor, often exceeding $500 monthly.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 31 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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AnswerConnect Review Insights

Overall Review Rating

4.6

Quality 1.8
Schedule 1.7
Cost 1.7
Willing to Refer 4.6

Top Mentions

Review Highlights

Reliable and Quick Response

AnswerConnect's reliability and quick response time are frequently highlighted as strengths, with clients appreciating the prompt handling of calls and inquiries, ensuring customer needs are met efficiently.
Flexible Script Customization

Clients value the flexibility AnswerConnect offers in customizing call scripts to meet specific business needs. This adaptability enhances the client experience and ensures alignment with business objectives.
Positive Impact on Productivity

Several clients report increased productivity due to AnswerConnect's services, allowing them to prioritize tasks better and handle calls without investing in additional staff, leading to saved time and resources.
Room for Improvement in Deals

While largely satisfied, some clients suggest that AnswerConnect could improve by offering more deals or promotions, which could enhance the perceived value of their services.
Efficient Project Management

Clients commend AnswerConnect for their efficient project management and punctuality. They maintain clear and responsive communication through virtual meetings, emails, and messaging apps, ensuring smooth project execution.
Exceptional Customer Service

AnswerConnect is praised for its exceptional customer service, with clients highlighting their personalized, custom solutions and the ability to handle calls effectively. The service contributes to strong customer satisfaction and loyalty.

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AnswerConnect Reviews

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Call Center Services
Answering services Inbound appointment scheduling Virtual receptionist
Confidential
Oct. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

“Their team works together to deliver the best possible customer service.”

Mar 8, 2021

Marketing Associate, Tech Company

Anonymous

Retail
Portland, Oregon
11-50 Employees
Phone Interview
Verified

AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book appointments.

According to recent reviews, AnswerConnect provides excellent customer service to callers. At the beginning of the project, they asked a lot of questions and delivered a custom solution for the client. Since then, they’ve continued to provide support and are always available via phone or email.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing associate for a tech company that sells team collaborative software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AnswerConnect?

We had an influx of calls coming in and weren’t able to handle them, so we decided we needed to outsource to an answering company.

SOLUTION

What was the scope of their involvement?

Their virtual receptionists answer calls on our behalf. They screen callers, qualify leads, and book appointments. At the beginning of the project, we worked together to create a script to outline how we wanted their agents to answer our calls.

What is the team composition?

I’ve worked with an account executive, but I’m not sure how many virtual receptionists handle our calls.

How much have you invested with them?

We spend $289 a month (approximately $1,800 in total).

What is the status of this engagement?

The project started in October 2020 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received a few reviews that have commented on how strong our customer service is. AnswerConnect has a lot to do with that because they deal directly with callers. They offer a very personalized and custom solution.

How did AnswerConnect perform from a project management standpoint?

When we were setting up our account, they had a lot of questions for us. If we ever need them, we just need to call or shoot them an email.

What did you find most impressive about them?

They’re very organized. Their team works together to deliver the best possible customer service.

Are there any areas they could improve?

I think they’re doing pretty well and I don’t see anything they need to improve.

Do you have any advice for potential customers?

You can save money on labor costs by outsourcing. AnswerConnect has been in business for over 20 years, so they clearly know what they’re doing and have all the tools you need to be successful.

RATINGS

5.0

Call Center Services
Less than $10,000
Aug. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It is also impressive how easy it is to get someone on the phone to help when an issue arises."

Oct 16, 2020

Partner, Stratton Ashtyani Law Group

Nima Ashtyani

Legal
Franklin Lakes, New Jersey
1-10 Employees
Online Review
Verified

AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.

AnswerConnect continues to provide successful call center services to the client. The team has played a big role in helping the client with internal processes and increasing their productivity.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Law Firm. Partner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AnswerConnect?

Receptionist/Answering service

What were your goals for this project?

Have a pleasant buffer between attorneys and clients when they call

SOLUTION

How did you select AnswerConnect?

Reviews and cost

Describe the project in detail.

we needed a receptionist

What was the team composition?

They answer the phones at prescribed times with a script that we worked on with them and continue to tweak as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Clients find the receptionists pleasant, and it helps with our productivity as we can choose to decline a phone call and have a message taken to prioritize later.

How effective was the workflow between your team and theirs?

very effective

What did you find most impressive about this company?

how easy it is to change the script as needed. It is also impressive how easy it is to get someone on the phone to help when an issue arises.

Are there any areas for improvement?

RATINGS

5.0

API Development Call Center Services
Answering services Webhook API
Less than $10,000
Sep. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We communicate via virtual meetings, emails, and messaging apps."

Oct 1, 2026

founder, playground giants

jimmy hackett

Advertising & marketing
Houston, Texas
1-10 Employees
Online Review
Verified

AnswerConnect provides call center services for an AI consulting and lead generation company. The team handles lead qualification and development work, including creating a webhook for the client.

AnswerConnect has created notifications on leads running into a Slack workspace. The client has also signed a retainer from a lead escalated by AnswerConnect in under 36 hours. The team demonstrates excellent project management skills and is a model of what customer service should be.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Playground Giants, an AI consulting and lead generation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AnswerConnect?

We needed help answering calls from various ads and calls routed from an office landline.

SOLUTION

What was the scope of their involvement?

AnswerConnect provides call center services for us. The team also handles lead qualification and development work, including creating a webhook for me and the firm I work with. This webhook allows us to have recordings and lead information for internal reporting.

What is the team composition?

We don’t know how many teammates from AnswerConnect are assigned to our project.

How did you come to work with AnswerConnect?

We already had an account with AnswerConnect, and I revamped that account for our new pipeline.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in September 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AnswerConnect has created notifications on leads running into a Slack workspace. We’ve also signed a retainer from a lead escalated by AnswerConnect in under 36 hours from the warm lead qualification through intake and rubric escalation to the firm.

How did AnswerConnect perform from a project management standpoint?

AnswerConnect’s project management is incredible — they’re a model of what customer service should be. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

AnswerConnect’s punctuality is impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

"Everything customer service should strive to be is what AnswerConnect has delivered."

Call Center Services
$50,000 to $199,999
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Their work is innovative and easy to use."

Dec 24, 2017

IT C-Level Executive, Manufacturing Company

Anonymous

Manufacturing
Dallas, Texas
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use this service because it is unique and easy to use.

What is the volume of inbound calls your company was handling per day?

We receive calls 24 hours per day, 7 days per week.

What were your company’s goals for the partnership with this service provider?

The service gives me an easy way to manage our volume of calls without having to invest in additional staff.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide me with a very useful and helpful service.

Could you describe this service provider's pricing structure and how they bill you?

It is good value for the money.

How did you find and select this service provider?

I found them online.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Their work is innovative and good to use.

How much time and money do you estimate that this service provider saves you each month?

They save me 5 days and $500 a month.

Based on your experience, what takeaways can you share about working with this service provider?

It is a good service for us to use.

What do you think are the strengths of this service provider?

They are easy to use.

Where do you think this service provider can improve?

They could offer more deals.

RATINGS

4.5

Call Center Services
$10,000 to $49,999
Jan. 2015 - Ongoing

4.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"They provide excellent work."

Dec 21, 2017

Customer Service Senior Manager, Arts, Entertainment & Music Company

Anonymous

Arts, entertainment & music
Dallas, Texas
501-1,000 Employees
Survey Response

Call Center Services
Less than $10,000
June 2017 - Ongoing

3.0

Quality: 2.0

Schedule: 2.5

Cost: 4.5

Willing to Refer: 3.0

"The quality of their answering services is their strength."

Nov 2, 2017

IT Manager, IT Firm

Anonymous

Information technology
Vancouver, Washington
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We require inbound services to appease our customers who call with inquiries. We handle some calls in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We were having about 250 inbound calls a day. I was answering 75% of them.

What challenge were you trying to address with the service provider?

Our needs change quite often with AnswerConnect. Overall, we needed to have a reliable and fast service, as well as efficient customer service.

SOLUTION

What was the scope of the service provider's involvement?

They handle customer phone calls.

Could you describe the pricing structure and how they billed you?

It is a long-term need, so we use package deals. They bill monthly online and I feel their prices are reasonable.

How did you come to work with this service provider?

I discovered them through a personal referral.

How would you assess the service provider for answering calls, customer service, and communication?

They offer great services, although the quality is average.

How much time, in hours, does this service provider save you each month?

We save an average of $500 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a decent and affordable company, but their services could improve.

What are the service provider's strengths?

They are affordable and provide good customer service.

How can the service provider improve?

The quality of their answering services is their strength.

How long has your company been working with this service provider?

The partnership began June 2017 and it is ongoing.

How much money do you spend annually with this service provider?

I’d say it is a yearly amount of $1,000 to $4,999.

RATINGS

3.0

Call Center Services
$200,000 to $999,999
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

"The attention to the client is very fast and they offer services that are adapted to any needs."

Nov 2, 2017

Vice President of Legal, Small Manufacturer

Anonymous

Manufacturing
Farmingdale, New York
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

This is because it helps me and my employees solve problems or curiosities.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

They are handling a large percentage of our total calls. I would guess it's about 75%.

What challenge were you trying to address with the service provider?

We need a quick response to any needs that may exist in the company.

SOLUTION

What was the scope of the service provider's involvement?

Offers me a first-class service which is meeting my needs at the moment.

Could you describe the pricing structure and how they billed you?

Their billing is quick and easy, their prices are good.

How did you come to work with this service provider?

By means of publications on television, I seemed to be interacting and contacted them because the offer looked good.

How would you assess the service provider for answering calls, customer service, and communication?

The attention to the client is very fast and they offer services that are adapted to any needs.

How much time, in hours, does this service provider save you each month?

I think approximately $200.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Is a special service that offers varied answers to diverse needs that help the progress of your company.

What are the service provider's strengths?

It is a fast service.

How can the service provider improve?

For me, it's perfect.

How long has your company been working with this service provider?

We have been with them for about 4 years.

How much money do you spend annually with this service provider?

Somewhere between $200,000 to $999,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.5

For them, each record is a treasure for the benefit of our company.

Nov 2, 2017

Director, Business Firm

Anonymous

Other industries
New York City, New York
201-500 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The inbound service is a way to provide a more efficient service to the customer and to follow up on each request.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

215 are serviced daily and I handle 42% of the calls.

What challenge were you trying to address with the service provider?

Our goal was that customers are in the hands of a team of experts with friendly, optimistic customer service professionals ready to impress callers and deliver their messages throughout the day.

SOLUTION

What was the scope of the service provider's involvement?

AnswerConnect handles voice messages and all kinds of dating activities in our agenda with data of the applicants.

Could you describe the pricing structure and how they billed you?

We structured the billing for each service rendered during the hours throughout the 365 days of the year. It is a comfortable and agile way to pay.

How did you come to work with this service provider?

We met them through the recommendations of other friends who use this service.

How would you assess the service provider for answering calls, customer service, and communication?

Having a great call center helps puts my small business on the road to success and gives us an instant 24/7/365 customer service at much less than the cost of internal employees. Whether our clients are around the corner or around the world, we have everything covered.

How much time, in hours, does this service provider save you each month?

35.

How much money does this service provider save you each month?

22%.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have a very fluid and permanent relationship. For them, each record is a treasure for the benefit of our company.

What are the service provider's strengths?

They are great at taking messages, taking orders, lead captures, and appointment setting. They are also strong in email, chat, and access to the website.

How can the service provider improve?

It's very good so far.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They provide a great service that is always up and functioning."

Nov 2, 2017

Executive, Transportation Company

Anonymous

Other industries
Pikeville, Kentucky
11-50 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It cuts down on employee and labor costs.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

400 calls per day on average.

What challenge were you trying to address with the service provider?

Our goals were to cut out telemarketers and save time answering sales calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide a great service that is always up and functioning.

Could you describe the pricing structure and how they billed you?

We do a yearly contract that costs about $1700 per year including all 6 lines we use.

How did you come to work with this service provider?

We actually found them through a web search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very professional and answer calls very effectively.

How much time, in hours, does this service provider save you each month?

Approximately 50-100 man hours.

How much money does this service provider save you each month?

About $4000 - $5000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I would expect nothing more from a company that provides this type of service.

What are the service provider's strengths?

Their strengths are their quick response and professional nature.

How can the service provider improve?

Nothing at this time.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Jan. 2007 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our customer satisfaction has gone up."

Aug 12, 2017

IT Manager, Healthcare Provider

Anonymous

Other industries
Covina, California
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

It's a year around need. The volume of calls is unpredictable and we need a reliable answering service.

How many inbound calls did your company handle every day?

The volume is 35 calls per day.

What challenge were you trying to address with the service provider?

We wanted to have our inbound calls answered in the proper timeframe.

SOLUTION

What was the scope of the service provider's involvement?

They are our answering service and direct the calls.

Could you describe the pricing structure and how they billed you?

We have a yearlong agreement with them and have tiered pricing based on call frequency.

How did you come to work with this service provider?

They came from a referral from a colleague.

How would you assess the service provider for answering calls, customer service, and communication?

So far, it's been good.

How much time and money does this service provider save you each month?

They prevent potential lost revenue.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Our customer satisfaction has gone up.

What are the service provider's strengths?

The calls are answered in a timely manner. Calls are directed to the right person.

What areas can the service provider improve?

There are no improvements.

How long has your company been working with this service provider?

We have worked with them for 10 years.

How much money do you spend annually with this service provider?

The cost is $10,000 to $49,999.

RATINGS

5.0

Showing 1-10 of 32 Reviews

Locations (2)

1033 SE Main St Portland, OR, United States 97214

201 - 250

Contact AnswerConnect

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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Playground Giants

(1)

jimmy hackett

AnswerConnect

People-Powered Answering Services

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

AnswerConnect Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Reliable and Quick Response

Flexible Script Customization

Positive Impact on Productivity

Room for Improvement in Deals

Efficient Project Management

Exceptional Customer Service

Reviews mentioning:

AnswerConnect Reviews

Answering Service for Tech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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API Development for Advertising & marketing

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Inbound Call Services for Manufacturing Company

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Customer Service Support for Entertainment Company

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Phone Support for IT Firm

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Answering Services for Small Manufacturer

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Inbound Customer Support for Medium-sized Company

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Call Answering Service for Transportation Company

OPPORTUNITY / CHALLENGE

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Answering Services for Healthcare Provider

OPPORTUNITY / CHALLENGE

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Portfolio & Awards

Location