Delivering the best in contact center solutions.

AnswerConnect’s telecommunications products— from live answering services to industry-specific contact center solutions including multi-channel support, inbound sales, Spanish-bilingual services, and healthcare and legal reception—serve clients nationwide since 1994. Because we understand what it means to deliver exceptional customer care, AnswerConnect has grown consistently year after year.

We are proud to serve successful businesses across many industries, from start-ups to multinational organizations.

 
No free trial
 
135 mins $150/mo
 
Monthly subscription
Small & Medium Business

135 mins for $149.99/mo
225 mins for $199.99/mo
450 mins for $299.99/mo
725 mins for $629.99/mo
Enterprise Business

1000 mins for $849.99/mo
1425 mins for $1199.99/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2002
AnswerConnect
1033 SE Main St
Portland, OR 97208
United States

Portfolio

Key clients: 

UCLA, Verizon, Bank of America

Answer Connect

Reviews

Sort by

Reliable, Consistent and Excellent Service

"They are reliable and consistently provide excellent service."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Charlotte, NC
President, Customer Service
 
Verified
The Review

Recommendations:

I would highly recommend Answer Connect, because they are a premium brand with a outstanding reputation.

Experience:

First, we heard some very positive things about the company [Answer Connect] and the services they offered. After careful consideration, we decided they would best benefit our organization. The challenges we encountered were poor customer service and we were missing too many calls. We use the 24/7 answering and virtual receptionist services. They have been excellent and have assisted us in increasing our contact with prospective consumers. We are really excited about this relationship.

Pros:

They are reliable and consistently provide excellent service. They allow us to spend more money in a different area without lacking in that department.

Cons:

I really like this company. I wish they provided more services.

Answer Connect Has Knowledgeable Staff

"They have a knowledgeable staff and know how to answer questions quickly and professionally."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Pittsburg, KS
Owner, Administration
 
Verified
The Review

Recommendations:

They should use them on the basis they have years of experience and know exactly how to get the best results for the customer that is calling.

Experience:

They had the best all-around pricing and the most skilled personnel. We use live chat and live customer service representatives. They have exceeded expectations and have performed amazingly.

Pros:

They have a knowledgeable staff and know how to answer questions quickly and professionally.

Cons:

Nothing, they have gone above and beyond what I could expect.

Inbound Call Services for Manufacturing Company

"Their work is innovative and easy to use."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
The Reviewer
 
501-1000 Employees
 
Dallas, Texas
IT C-Level Executive, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use this service because it is unique and easy to use.

What is the volume of inbound calls your company was handling per day?

We receive calls 24 hours per day, 7 days per week.

What were your company’s goals for the partnership with this service provider?

The service gives me an easy way to manage our volume of calls without having to invest in additional staff.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They provide me with a very useful and helpful service.

Could you describe this service provider's pricing structure and how they bill you?

It is good value for the money.

How did you find and select this service provider?

I found them online.​​​​​​​

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Their work is innovative and good to use.

How much time and money do you estimate that this service provider saves you each month?

They save me 5 days and $500 a month.

Based on your experience, what takeaways can you share about working with this service provider?

It is a good service for us to use.​​​​​​​

What do you think are the strengths of this service provider?

They are easy to use.​​​​​​​

Where do you think this service provider can improve?

They could offer more deals.​​​​​​​

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Customer Service Support for Entertainment Company

"They provide excellent work."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
501-1000 Employees
 
Dallas, Texas
Customer Service Senior Manager, Arts, Entertainment & Music Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use them for better quality.

What is the volume of inbound calls your company was handling per day?

5000 per day.

What were your company’s goals for the partnership with this service provider?

Our goal was to offer the best service.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide us with better quality service.

Could you describe this service provider's pricing structure and how they bill you?

The billing is monthly.

How did you find and select this service provider?

We found them through Google.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They provide excellent work.

How much time and money do you estimate that this service provider saves you each month?

$3000 per month.

What do you think are the strengths of this service provider?

Their strengths are their quality and service.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Answering Services for Small Manufacturer

"The attention to the client is very fast and they offer services that are adapted to any needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
Farmingdale, New York
Vice President of Legal, Small Manufacturer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

This is because it helps me and my employees solve problems or curiosities.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

They are handling a large percentage of our total calls. I would guess it's about 75%.

What challenge were you trying to address with the service provider?

We need a quick response to any needs that may exist in the company.

SOLUTION

What was the scope of the service provider's involvement?

Offers me a first-class service which is meeting my needs at the moment.

Could you describe the pricing structure and how they billed you?

Their billing is quick and easy, their prices are good.

How did you come to work with this service provider?

By means of publications on television, I seemed to be interacting and contacted them because the offer looked good.

How would you assess the service provider for answering calls, customer service, and communication?

The attention to the client is very fast and they offer services that are adapted to any needs.

How much time, in hours, does this service provider save you each month?

I think approximately $200.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Is a special service that offers varied answers to diverse needs that help the progress of your company.

What are the service provider's strengths?

It is a fast service.

How can the service provider improve?

For me, it's perfect.

How long has your company been working with this service provider?

We have been with them for about 4 years.

How much money do you spend annually with this service provider?

Somewhere between $200,000 to $999,999.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

High Volume Customer Support for IT Company

"They have the ability to handle a high capacity of work."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
The Reviewer
 
501-1000 Employees
 
Miami, Florida
CEO, IT Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We needed AnswerConnect for our security team.

How many inbound calls did your company handle every day?

There are 60 calls we receive per day.

What challenge were you trying to address with the service provider?

We needed a service provider we would like and who could provide good customer service.

SOLUTION

What was the scope of the service provider's involvement?

They provide support-based services.

Could you describe the pricing structure and how they billed you?

We have a contract going on with them.

How did you come to work with this service provider?

I searched the internet for information and decided to connect with them after finding them there.

How would you assess the service provider for answering calls, customer service, and communication?

They have the ability to handle a high capacity of work.

How much time and money does this service provider save you each month?

I save an estimate of 40% of time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I have enjoyed working with them.

What are the service provider's strengths?

Their customer services are great.

What areas can the service provider improve?

Not at the moment. I like working with them very much.

How long has your company been working with this service provider?

We've been working together for four years, since 2013.

How much money do you spend annually with this service provider?

Our costs are range from $50,000 to $199,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Answering Services for Healthcare Provider

"Our customer satisfaction has gone up."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2007 - Ongoing
The Reviewer
 
501-1,000 Employees
 
Covina, California
IT Manager, Healthcare Provider
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

It's a year around need. The volume of calls is unpredictable and we need a reliable answering service.

How many inbound calls did your company handle every day?

The volume is 35 calls per day.

What challenge were you trying to address with the service provider?

We wanted to have our inbound calls answered in the proper timeframe.

SOLUTION

What was the scope of the service provider's involvement?

They are our answering service and direct the calls.

Could you describe the pricing structure and how they billed you?

We have a yearlong agreement with them and have tiered pricing based on call frequency.

How did you come to work with this service provider?

They came from a referral from a colleague.

How would you assess the service provider for answering calls, customer service, and communication?

So far, it's been good.

How much time and money does this service provider save you each month?

They prevent potential lost revenue.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Our customer satisfaction has gone up.

What are the service provider's strengths?

The calls are answered in a timely manner. Calls are directed to the right person.

What areas can the service provider improve?

There are no improvements.

How long has your company been working with this service provider?

We have worked with them for 10 years.

How much money do you spend annually with this service provider?

The cost is $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Response Services for Small Manufacturer

"Their attention to the client is very fast and they offer services that are adapted to any needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Farmingdale, New York
VP of Legal, Small Manufacturer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

This is because it helps me and my employees solve problems or curiosities.

How many inbound calls did your company handle every day?

They are handling a large percentage of our total calls. I would guess it's about 75%.

What challenge were you trying to address with the service provider?

We need a quick response to any needs that may exist in the company.

SOLUTION

What was the scope of the service provider's involvement?

Offers me a first-class service which is meeting my needs at the moment.

Could you describe the pricing structure and how they billed you?

Their billing is quick and easy, and their prices are good.

How did you come to work with this service provider?

By means of publications on television. I contacted them because their offer looked good.

How would you assess the service provider for answering calls, customer service, and communication?

The attention to the client is very fast and they offer services that are adapted to any needs.

How much time and money does this service provider save you each month?

I think approximately $200.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a special service that offers varied answers to diverse needs that help the progress of your company.

What are the service provider's strengths?

It is a fast service.

What areas can the service provider improve?

For me, it's perfect.

How long has your company been working with this service provider?

We have been with them for about 4 years.

How much money do you spend annually with this service provider?

Somewhere between $200,000 to $999,999.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Easy to Use and Helped Grow our Business

"Answer Connect provided us with great connection and rate."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Chandler, AZ
Senior Manager, IT
 
Verified
The Review

Recommendations:

Best for the business.

Experience:

Answer Connect provided us with great connection and rate. We use all features offered and it has helped us grow our business.

Pros:

Easy and speed.

Cons:

None.

Answer Connect Frees Up Employee's Time

"We were able to free up our employees’ time for them to complete other tasks."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Vacaville, CA
Director, IT
 
Verified
The Review

Recommendations:

Nothing. They are great the way they are.

Experience:

We liked what AnswerConnect had to offer. There were no problems at all. There were never any dropped calls. We use all of the features. They have answered so many questions for our customers that call. We were able to free up our employees’ time for them to complete other tasks.

Pros:

I like everything this company has to offer.

Cons:

There was nothing that I didn't like. I liked it all.