How did you select this vendor?
From word of mouth referral.
Describe the scope of their work in detail.
"You get what you pay for" That's even the gist of what Cleverly rep, Will, told me on the phone. As we were about to launch my messages, I noticed that my targeting and messages weren't really tailored towards what was discussed in my onboarding. I asked for an edit, sent some additional information, and...it didn't get much better. Then there were some inconsistencies between what was described to me on the initial consultation call and the onboarding call. This is when things started getting weird. Basically, Will alluded to me not hearing their rep correctly. I was a bit taken aback, but sure, I understand he wants to defend his team member (even though I'm pretty sure I heard him correctly because I did ask the question multiple times to be sure). Then I asked if they would be able to accommodate the service which the rep had told me they'd be able to do. He said "no." His reason? "Well, you paid $99 for this..." Okay, so I guess because I paid "$99" justifies the inconsistency of the information and a lack of professionalism? I did ask for a refund, which they weren't willing to do, so I'm kinda stuck with a service that I REALLY regret investing in. I would've much rather taken the $300 and run some more Facebook ads. Or just hire a VA, or use LeadConnect instead. You win some, you lose some, I guess. That being said, I wouldn't feel comfortable recommending this service to anyone I know personally--the team and the service was a bit too rough around the edges for my liking. UPDATE: Around 100 messages sent, and very few responses (and the responses I've received are nowhere close to being a qualified prospect)...
What was the team composition?
They had a sales rep, a copywriter, an onboarding rep, and the CEO.