Tasks Expert- A Virtual Assistant Company

BACKGROUND

Please describe your company and position.

I am the COO of Qonto

Describe what your company does in a single sentence.

We are the leading European business finance solution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We aimed to optimize our outreach and connect with businesses that can benefit from our services. While our internal sales team excelled at closing deals, we faced challenges in efficiently identifying and engaging high value prospects. We needed a partner that could take over the lead generation process, conduct in depth market research, and initiate meaningful conversations with potential clients.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tasks Expert team took a strategic and hands on approach to understand our business model, market dynamics, and customer pain points. Instead of relying on a multipurpose  approach, they crafted a personalized lead generation strategy specifically to meet our needs. Their team ensured to carry out extensive market research to pinpoint industries, company sizes, and decision makers most likely to benefit from our solutions.  

Through a combination of cold outreach and inbound marketing efforts, Their team ensured that the messaging was highly relevant and engaging. Rather than bombarding prospects with emails, they carefully curated outreach campaigns that resonated with our target audience.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our sales team reported a noticeable improvement in the quality of leads, with many prospects entering conversations already aware of how and what we could help them with. This significantly reduced the time spent educating potential clients, allowing for quicker and more productive sales cycles. 

Our sales team reported a noticeable improvement in the quality of leads, with many prospects entering conversations already aware of how and what we could help them with. This significantly reduced the time spent educating potential clients, allowing for quicker and more productive sales cycles. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered results on time, maintained clear and transparent communication, and provided detailed performance reports. If adjustments were needed, they implemented changes swiftly and effectively, showing a deep understanding of what worked and what needed to be modified. 

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out for me was their ability to make lead generation feel genuinely personal. Most outsourced sales efforts come across as impersonal, but with Tasks Expert, their conversations with potential clients felt authentic and engaging. 

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind on this particular project as they performed exceptionally well. 

BACKGROUND

Please describe your company and position.

I am the Director of Sales of Radisson Hotel Group

Describe what your company does in a single sentence.

We are an international hotel group

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We aimed to enhance our customer support system to provide instant, accurate, and personalized responses to guests across multiple regions and languages, as while effective our traditional customer service model struggled to keep up with the high volume of inquiries especially during peak seasons. We also wanted to reduce wait times, improve efficiency, and maintain a warm, human like engagement with guests, not minding if they were booking a stay, inquiring about our facilities, or seeking assistance during their visit.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their live robot was linked to our CRM and PMS systems where real time updates on booking, room availability, and guest preferences dynamically flowed. This 24 night service was able to cater calls and escalate the more complex inquiries to human agents across the same experiences on the website, mobile app, and social media. It would learn continuously and thus improvise results across time in accuracy and personalization. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Immediately the AI operated chatbot went live we notoiced reduced wait times during the peak booking periods allowed guests to enjoy a more personalized experience as well as special recommendations. Routine inquiries decreased, leaving customer service staff to concentrate on meeting the more complex needs of guests, also the direct booking increased where the chatbot simplified the process. 

Most importantly we got more positive feedbacks from clients 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tasks Expert team didn't just build a chatbot; they created an honest to goodness digital concierge for improved and enhanced guest experience.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way they succeeded in making a chatbot that feels quite intuitive and human is simply phenomenal. 

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

While the overall experience was amazing there was some delay in implementing some changes we requested but their team kept us updated all through the process.

BACKGROUND

Please describe your company and position.

I am the Partner of PGC Legal

Describe what your company does in a single sentence.

We are a progressive commercial law firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We needed a reliable and knowledgeable outsourcing partner that could manage billable hours, ensuring accurate invoicing, integrating with eBilling software, and handling dispute resolution efficiently to improve accuracy, ensure compliance, and optimise our financial processes.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their services included preparing and managing legal invoices, tracking billable hours, integrating eBilling software, and handling dispute resolution and client payment follow-ups. By customizing their approach to fit our firm's unique needs, they ensured seamless integration with our billing platforms while maintaining compliance with legal industry standards. Their ongoing support further enhanced efficiency, reducing discrepancies and optimizing our financial operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tasks Expert team improved our billing efficiency, reduced billing errors, and streamlined client payment processes. I personally noticed a  reduction in invoice disputes and a noticeable improvement in cash flow management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was highly organized, proactive, and responsive. 

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in legal billing and ability to integrate seamlessly with our accounting software stood out. Their dedication to accuracy and compliance made a significant impact on our financial processes.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

While their service was exceptional, additional training sessions on the billing platform for our internal team would have been helpful to further maximize efficiency.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Papier Ltd

Describe what your company does in a single sentence.

We are a company that have been creating stationery that feeds curiosity and contemplation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• As our customer base grew, so did the complexities of our order management and logistics support. We needed to ensure that every order, no matter how large or small was handled with the same level of care and efficiency that our brand represents.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tasks Expert team showed a deep understanding of e-commerce logistics and a commitment to customizing solutions to fit our needs. They implemented a real time tracking system that kept customers informed through email and SMS, and introduced a proactive alert system for shipping delays and stock updates. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were felt almost immediately. Customer inquiries about order statuses dropped significantly because they were proactively informed, our overall customer satisfaction improved, with many loyal customers appreciating the transparency and responsiveness of our order management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered on time, provided clear roadmaps, and handled every challenge with a solutions-oriented mindset. If an issue arose such as a sudden surge in order volume, they responded with immediate and effective adjustments, ensuring that our customers never felt the impact.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Customers didn’t just receive updates; they received well crafted messages that made them feel connected to our brand. If you’re looking for a partner who goes beyond basic outsourcing and truly enhances your brand’s operational and customer experience, Tasks Expert is the team you want on your side.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

They had a lot of documentation and this sometimes slowed things down, but overall the experience was amazing.

BACKGROUND

Please describe your company and position.

I am the General Manager of Skyline Enterprises

Describe what your company does in a single sentence.

We are a major tourism operator in New Zealand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• The aim was to scale up sales operations with regard to the number of inquiries and bookings while still maintaining the high standard of customer service. Seasonal campaigns were to be enhanced also with respect to the wealth of culture and nature which enrich New Zealand.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their designed campaigns and adventure tourism, showcasing New Zealand unique cultural and natural appeal. By training sales representatives to embody our values, they fostered meaningful customer engagement, while advanced CRM tools enabled real time tracking and strategic decision making. Additionally, their datan driven insights refined our offerings and targeted market segments effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer feedback highlighted the professionalism and enthusiasm of the sales team. Many customers specifically mentioned how informed and helpful the representatives were, which directly contributed to their decision to book with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was flawless as they always delivered on time, and their ability to adapt to changing requirements was commendable. Their regular updates kept us in the loop, and their responsiveness to our feedback ensured that any concerns were addressed immediately.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out was their passion for understanding and celebrating New Zealand unique cultural heritage. Their ability to integrate our brand story with the spirit of events was exceptional

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Its difficult to pinpoint as they were impressive.

BACKGROUND

Please describe your company and position.

I am the CFO of Resene

Describe what your company does in a single sentence.

We are a manufacturer and reseller of paints and paint products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We wanted to enhance our customers' ability to make informed decisions while using our products effectively by creating an online hub for Technical Data Sheets (TDS), Safety Data Sheets (SDS), application guides, and painting tutorials. Additionally, we wanted to incorporate engaging blogs and articles offering tips and trends in painting and decorating.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There team developed tools and content that catered to both DIY enthusiasts and professionals, significantly improving customer engagement. Their close collaboration ensured the platform aligned easily with Resene's brand identity, balancing functionality with ease of use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The application guides and tutorials have become a go-to for professionals and DIY enthusiasts, while our blogs have sparked meaningful discussions in the painting community. We also received positive feedback from customers about how much easier it is to find critical product information like TDS and SDS.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met every deadline without compromising on quality and maintained transparent communication at every stage. Their responsiveness to our questions and adjustments was exceptional. 

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate complex technical requirements into a user-friendly digital solution was outstanding. Additionally, their suggestions, such as adding a FAQ section for technical documents and an interactive paint calculator, were both innovative and practical.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

While the overall experience was fantastic, I believe they could be a bit lenient on the documnetation process as it caused a bit of delay.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Tigerblocks

Describe what your company does in a single sentence.

We are a Management firm that forms and creates single asset funds so clients can customize their real estate holdings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We wanted to design a website that not only potrayed our services professionally but maintains perfect functioning to address all needs of customers. The site wanted needed to be compatible with the desktop, tablet, and be mobile friend, fast loading, and also complie with strict security and accessibility standards. In short, we platform that supposed to capture the uniqueness of our business and yet ensure an amazing user.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When they came up with the web design for us, it was way above our expectations. The end product was such a flawlessly responsive website that ran across all devices very smoothly, opened quickly, and satisfied the highest standards of SEO, security, and accessibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the following months, there were improvements in our SEO rankings, which in turn drove more qualified traffic toward our site. And all these opened avenues for a larger audience by showing our commitment to diversity and accessibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently kept us informed through regular updates and progress reports, and their team was incredibly responsive, often anticipating our needs before we even noticed any issue. Which showed there commitment

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tasks Expert was their proactive approach and attention to detail. They didn’t just deliver what we asked for; they offered insights and suggestions that made the final product even better.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

I honestly find it difficult to point any particular area for improvement as they brought our ideas alive while making it simple and easy to use.

BACKGROUND

Please describe your company and position.

I am the CFO/CCO of Greenoaks

Describe what your company does in a single sentence.

We are a leading global investment firm based in San Francisco.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We needed a team that would take first contact from the clients and provide accurate and professional answers for basic wealth management inquiries before escalation to financial advisors such as post-advisory queries.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team did a lot of services such as receiving inquiries or complaints from clients, forwarding more complex complaints to the financial advisors, looking into unresolved complaints, and conducting detailed documentation of customer interactions for further insight into their concerns. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tasks Expert helped in the reduction of our response time for often repetitive queries, thereby bettering the satisfaction levels of clients. Feedback from clients confirmed appreciation with regard to the approach and professionalism of the responses at the very initial point of contact. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all tasks from the covering onboarding to regular status reports on time. Any last minute changes requirement was met with flexibility and quick responsiveness.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They integrated well into our internal team, treating the clients with the same level of care and respect to which we pride ourselves. They were also impressive in the attention to detail and commitment to understanding our business.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

If I was to pin point a particular it would have to be their documentation, they did not do anything except it was documented and this caused some delay but overall we were impressed by their work.

BACKGROUND

Please describe your company and position.

I am the CEO and President of https://www.verico.ca/

Describe what your company does in a single sentence.

We are a unite top mortgage originators in Canada and create additional opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

We contacted Tasks Expert with the goal of enhancing client retention. We wanted to better understand the experiences as well as the points of pain faced by clients and create a personalized reward scheme that would forge bonds over the years.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed and ran a thorough satisfaction surveys with aim to collate insightful feedback to pinpoint steps toward achieving actionable steps . Designing a multi tier loyalty program is among the greatest initiatives within the program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More and more customers began engaging with our loyalty progra, not to mention the heartfelt compliments we received from customers. Our clients had begun to reveal feedback, leading to valuable improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every milestone was achieved promptly, and their communication was excellent. Each time we had a question or needed something changed, they welcomed it eagerly and came up with fantastic solutions.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tasks Expert- A Virtual Assistant Company's ability to balance a data-driven strategy with a human touch stood out. They did not just treat Clients as numbers; they went over and beyond to ensure their satisfaction.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind as they met and exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Commercial Director of Article Ten

Describe what your company does in a single sentence.

We're a London-based creative design agency, specialising in standout internal and external brand communications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We wanted to get insights that would help us in providing our services better, improve our pitch towards clients, and generally serve businesses with relevance. We were also eager to understand competitor positioning.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted extensive research in industry trends and competitor analysis, including a detailed report on brand communication trends, gap analysis in terms of unmet client needs, SWOT analyses of key competitors, and recommendations of ways to improve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We found a hidden market segment in high demand for creative branding services that target eco-conscious brands. Additionally, their competitor analysis helped us to refine our USPs, hence making us stronger in competition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whether it was answering questions or incorporating feedback into their research, they were always responsive and highly amenable to our changing needs.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their passion for delivering value was demonstrated through the depth of the research they provided and the willingness to exceed the initial scope when unexpected questions arose.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

It was very tough to manage the tasks for them as we were receiving tons of workload; however, the assigned Team Lead was just great, distributed the tasks to the team, and got it done very smoothly.