Tasks Expert- A Virtual Assistant Company

BACKGROUND

Please describe your company and position.

I am the Commercial Director of Article Ten

Describe what your company does in a single sentence.

We're a London-based creative design agency, specialising in standout internal and external brand communications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We wanted to get insights that would help us in providing our services better, improve our pitch towards clients, and generally serve businesses with relevance. We were also eager to understand competitor positioning.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted extensive research in industry trends and competitor analysis, including a detailed report on brand communication trends, gap analysis in terms of unmet client needs, SWOT analyses of key competitors, and recommendations of ways to improve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We found a hidden market segment in high demand for creative branding services that target eco-conscious brands. Additionally, their competitor analysis helped us to refine our USPs, hence making us stronger in competition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whether it was answering questions or incorporating feedback into their research, they were always responsive and highly amenable to our changing needs.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their passion for delivering value was demonstrated through the depth of the research they provided and the willingness to exceed the initial scope when unexpected questions arose.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

It was very tough to manage the tasks for them as we were receiving tons of workload; however, the assigned Team Lead was just great, distributed the tasks to the team, and got it done very smoothly.

BACKGROUND

Please describe your company and position.

I am the Director of Franke Group

Describe what your company does in a single sentence.

We are a leading global supplier of products and services for domestic kitchens, foodservice systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• With an increased amount of customers coming in via mobile app to our website, it was apparent our existing setup just wasn't suited for those types of users. The site loaded very slowly, and key features were not displaying right on a small screen. We hired Tasks Expert with a hope they could make sure that our website is fully responsive on all devices.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tasks Expert went over the website and found what needed an update to work perfectly on all devices; they updated the navigation to work properly on small screens, took care of the responsive elements on the website so it adjusted dynamically, and optimized speed for better performance. Their team tested the site with different devices to check whether it was compatible and working fine in all of them. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customers started to report a much better experience, with faster load times and smoother navigation. Engagement rates improved significantly as users stayed longer on the site and interacted with more features. Sales conversions through mobile devices also started to see a steady increase after the optimization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept communication open throughout the process by updating us regularly and being very responsive to feedback. They met every deadline, and even when unexpected challenges arose, they were quick to adapt and find solutions.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to quality and attention to detail truly impressed us.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

I would advise they reduce the documentation process as it caused a bit of delay during the course of the project but overall everything went on smoothly.

BACKGROUND

Please describe your company and position.

I am the CFO of Mainfreight

Describe what your company does in a single sentence.

we are a global logistics provider that offers managed warehousing, domestic and international freight forwarding.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• Our logistics operations often faced delays due to documentation errors and compliance misunderstandings, which directly impacted our customer satisfaction and delivery times. We needed a reliable partner who could provide expert guidance on customs documentation and ensure compliance with various international regulations, ultimately reducing the number of delays and improving the customer experience.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team took full responsibility for guiding our customers through complex customs documentation requirements and compliance issues related to international shipments. The key deliverables included creating a dedicated support line for customs inquiries, training their call center staff on various international regulations and compliance procedures, and proactively managing customer calls to ensure clarity on documentation requirements. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not only did we see a decrease in shipment delays, but customer feedback also reflected increased confidence in our services. Customers expressed appreciation for the added clarity on documentation and compliance requirements, which made the international shipping process feel smoother and more predictable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Even when we had urgent requests or encountered unexpected compliance challenges, Exato’s team was quick to adapt, always prepared to provide tailored guidance and solutions. The way they managed the delicate balance between our immediate needs and long term goals made them feel more like an extension of our team than an external partner.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They not only answered questions but anticipated issues that our customers or team members hadn’t considered. This stance helped us avoid potential snags that might otherwise have led to costly delays or compliance issues.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

As for areas of improvement, there was nothing to change as they behaved like an extention of our team.

BACKGROUND

Please describe your company and position.

I am the Founder/CEO of Grandstream Networks

Describe what your company does in a single sentence.

We are a leading manufacturer of innovative IP voice/video telephony and video surveillance solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• As our customer base expanded into different regions, we realized the need to communicate effectively in various languages to break the language barrier between us and our clients, so they could communicate they request in a more convienent and easy manner. We also wanted to improve customer satisfaction and strengthen brand loyalty by offering support in major languages such as English, Spanish, French, German, Mandarin, and some other relevant languages to our global customers.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed a team of skilled support agents fluent in several languages, enabling us to offer personalized assistance to customers in their native tongues. They developed a multi channel support system that spanned email, live chat, and phone communication, as well as the creation of language specific knowledge bases. It is also worth mentioning that they also set up performance monitoring tools to track response times and customer satisfaction, ensuring our service levels were consistently high across all regions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our customer satisfaction levels significantly improved, as customers expressed appreciation for the localized support they received. There was a noticeable increase in positive feedback from non English-speaking clients, which in turn led to higher customer retention rates. Their approach made our customers feel valued and understood, fostering stronger brand loyalty and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly organized, proactive in their communication, and consistently met our deadlines. Any issues that came up were promptly addressed, and they demonstrated a clear understanding of our requirements. Their ability to stay on track and deliver in a timely manner contributed greatly to the project success.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They did not just provide language translation, they brought a level of empathy and understanding that resonated with each culture they supported. Their focus on humanizing interactions rather than relying solely on scripted responses made our customer service feel more appreciated and relatable.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind as we are satisfied with the out come of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Wiseberry Real Estate

Describe what your company does in a single sentence.

Wiseberry Real Estate provides various types of real estate and training services to their clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• For our real estate business, we reached out to Tasks Expert to create a website that would function as a comprehensive hub for virtual tours, property listings, and easy-to-use communication between agents and customers. Our primary objectives were to enhance the user experience for prospective buyers, highlight properties in a more dynamic manner, and establish a smooth channel of communication between our clients and agents. Additionally, we wanted a platform that would allow us to provide virtual tours so that clients could have a more engaging experience without having to physically visit the properties.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing a strong website with the ability to manage various features, such as agent profiles, virtual tours, and property listings, was part of the task scope. The website's user-friendly interface was created by Tasks Expert to make it simple to navigate between different property types and locations. One of the most notable deliverables was the virtual tour feature, which included 360-degree viewing options and high-resolution images for many of our elite listings. They also created a user-friendly form that allows clients to request information and a direct messaging system that links them with agents. As many of our clients search for properties on their mobile devices, Tasks Expert worked closely with us to make sure the website was optimized for mobile. Users found the site much more efficient as a result of the additional custom tools they provided for filtering searches by price, and location.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The two most noteworthy results were our agents' and potential buyers' more smooth interactions and a notable rise in client engagement. For both clients and agents, the virtual tours feature significantly reduced the need for in-person visits, saving a ton of time. The integrated messaging system also allowed our agents to respond to client inquiries more quickly, which was a noticeable improvement in communication speed. Our clients and internal team gave the website itself very positive feedback because of its user-friendly layout and simple design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 project management process ran smoothly. Task Expert fulfilled each project component in a timely manner, providing frequent updates and a well-defined schedule. Their promptness in addressing our questions and solving problem that arise was commendable, making them readily accessible at all times. When we required alterations, such as revising the listing arrangement, and the virtual tour interface. They promptly carried out these modifications.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to strike a balance between practicality and beauty was what most impressed us the most. They made sure every element was optimized for usability and performance in addition to creating a stunning website. Not only was the virtual tour integration a logical addition to the entire user experience, but it was also a really outstanding integration. Furthermore, their dedication to understanding our particular requirements and paying attention to detail truly made a difference.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

No, they acted like an extention of the team.

BACKGROUND

Please describe your company and your position there.

I am the Chief Operations Officer & Director of Staggs Consulting LLC, I manage the core operations of our business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tasks Expert- A Virtual Assistant Company, and what were your goals?

Our previous vendor wasn't preparing our taxes well, and our numbers never seemed accurate. We needed a reliable team that could correctly prepare our taxes, get our books in order, and deliver on time. The goal was to prepare our taxes correctly and improve business operations. We also wanted to save time on bookkeeping, which would help us increase efficiency.

SOLUTION

How did you select this firm and what were the deciding factors?

We searched online and reviewed about 40 Companies. In the end, we chose them because they had superior expertise and were familiar with our in-house accounting tools and was leading

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

First, we met with them to discuss our goals and objectives. They went over our books and found several issues with our finances. Then, they suggested some process improvements and switched us over to an accrual-based system. We're still working with them to handle our accounting and bookkeeping needs. They give weekly reports on our profit margins, income statements, and cashflow.

Describe their billing or cost structure.

They have flexible pricing. We only pay for the services that we use, which changes each month depending on our needs.

How many resources from the firm's team worked with you, and what were their positions?

We mainly work with four people: a senior accountant who is our main point of contact, and two team virtual bookkeepers who support other tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Within 230 days, they completed the majority of the work for the audit, and the switch to the accrual-based system was successful. Overall, we're making smarter decisions, which has resulted in stronger processes and increased sales. We also appreciate how well they handle our taxes.

Describe their project management style, including communication tools and timeliness.

The onboarding process was well-organized. Our account manager is easy to reach and provides frequent updates. We talk on the phone at least once a week and use email for everything else. For our quarterly meetings, they come to our office to go over reports from our QuickBooks account and discuss our business goals.

What did you find most impressive or unique about this company?

I was blown away by their financial expertise. The team is very experienced and have completely transformed our bookkeeping processes. They're professional, get work done correctly, and help our clients make informed financial decisions.

Are there any areas for improvement or something they could have done differently?

The tax preparation has gone well, but we would like more detailed summaries after our quarterly meetings. This would help ensure that we're all on the same page for next steps.

BACKGROUND

Please describe your company and your position there.

CEO at Baxter Group, Inc. | Certified Indoor Environmentalist | Innovative Leader in Business Development & Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tasks Expert- A Virtual Assistant Company?

Administrative activities were taking up a lot of our time and keeping us from working on more essential projects because we were too busy. Therefore, we engaged a virtual assistant from Responsibilities Tasks-Expert Virtual Assistant Company, who has relieved us of daily tasks like building connections, researching, writing or modifying ppts, etc.

SOLUTION

How did you select this firm and what were the deciding factors?

The proficiency and calibre of the work this organisation produces are the most crucial selection criteria. Additionally taking a break from administrative duties.

Describe the project in detail and walk through their service package.

Administration tasks are our core project, and they also provide really excellent packages based on the requirements.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact is an Account Manager, a Team Lead and a team of 2 People.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our repetitive internal tasks has saved our in-house team 8 hours of work per day. We are now able to focus on the main business.

How effective was the workflow between your team and theirs?

We have a weekly google meeting to go over their performance and to know which tasks they are working on. Our account manager checks in every day.

What did you find most impressive or unique about this company?

They're able to figure out a reasonable solution for the problem, which we have. We really appreciate their timeline.

Are there any areas for improvement or something they could have done differently?

Everything was perfect.

BACKGROUND

Please describe your company and your position there.

I am a Management consulting specialist focused on strategy and operations, experienced in leading cross-function/culture/region projects. Essential skills include Project Management, Business Strategy, transformation, Data Mining, Process Design, Operations Improvement, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tasks Expert- A Virtual Assistant Company?

We hired Tasks Expert Virtual Assistant Services for Marketing, Management, and for Administrative Tasks

SOLUTION

How did you select this firm and what were the deciding factors?

We selected this company because they had a good portfolio and were referred to us by multiple people. So we thought of giving them a try.

Describe the project in detail and walk through their service package.

We were looking for some help with social media management, Marketing, SEO and administrative tasks. Tasks Expert was well known for all above services so we decided them

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact is a Dedicated Team Leader which they provided and with him 7 people were working to manage all our tasks

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having the Tasks Expert team on board saved us almost 100 hours per day at a reasonable rate of $5.5/hr. We were able to focus on main business and the rest was managed by the Tasks Expert.

How effective was the workflow between your team and theirs?

We have a google meeting every 2 weeks in which the assigned team leader tells us about the team performance and on which tasks the VAs' are working.

What did you find most impressive or unique about this company?

They have every solution eat a Corporate Firm, Entrepreneurs, Professionals & Business owners need at a very reasonable rate with wonderful quality.

Are there any areas for improvement or something they could have done differently?

At the start, it was difficult to handle the tasks for them because we were having tons of workload but the assigned Team lead was very great he distributed the tasks to the team and get it done very smoothly

BACKGROUND

Please describe your company and your position there.

I am a consultant, guiding clients to scale their business establishing a strong foundation focussing on people and systems to result in a self-sustaining business that operatess and generates revenue without the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tasks Expert- A Virtual Assistant Company?

I utilized to Task Experts in creating graphics for my social media as I focused on areas that needed my attention, building the foundation of my business.

SOLUTION

How did you select this vendor and what were the deciding factors?

At the time Task Experts was a fit for what I was looking for from a cost and time for perspective

Describe the project in detail and walk through the stages of the project.

The project included finding the artwork based on copy I provided. My virtual assistant created graphics on a weekly basis for various platforms including Facebook Instagram and Twitter

How many resources from the vendor's team worked with you, and what were their positions?

For the most part, I work for the manager on a touchpoint basis, and my virtual assistant on weekly tasks

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I did see an improvement with the graphics completed the longer that I worked with my virtual assistant as they got to know my taste better. If you're looking at jobs that you may need to outsource Tasks Experts is definitely a great option."

How effective was the workflow between your team and theirs?

The workflow used the Asauna, which I would not necessarily suggest is the tool that I would recommend for this interaction. The delivery content graphics was done via Google Drive links which I found worked well

What did you find most impressive or unique about this company?

When I work with clients we really look at what they do well and enjoy doing, and what are the things that they may not be good at, and might not really enjoy. Those are the type of things that you can either eliminate or delegate. Part of delegating is outsourcing. When you look at what you're good at those are the things you can put more time towards, the tasks that you really enjoy doing.

Tasks such as bookkeeping, social media, working with a virtual assistant on your calendar are all things that you can do with Tasks Experts and more. They really were experts in certain areas. You can determine what you are not the best at, and work with them collaboratively to put together your requirements, in your time zone. They worked on our requests in their time zone and determined the perfect timing to connect with us easily.

Are there any areas for improvement or something they could have done differently?

I would suggest looking at another option to Asana that allows for better flow and review of information

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a healthcare company that provides therapy for children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tasks Expert- A Virtual Assistant Company?

We needed help with backend documentation and support.

SOLUTION

What was the scope of their involvement?

Tasks Expert- A Virtual Assistant Company has helped us with data input, data transferring, file compliance, and executive support for email mailbox support.

What is the team composition?

We’ve worked with 2–5 teammates from Tasks Expert- A Virtual Assistant Company.

How did you come to work with Tasks Expert- A Virtual Assistant Company?

We found them through Google. We chose them over other options because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tasks Expert- A Virtual Assistant Company has removed tasks from my plate, so now I only review the outcomes of their work.

How did Tasks Expert- A Virtual Assistant Company perform from a project management standpoint?

Tasks Expert- A Virtual Assistant Company’s project management has been solid. We communicate via email and messaging apps.

What did you find most impressive about them?

Tasks Expert- A Virtual Assistant Company’s consistency and follow-through have been impressive.

Are there any areas they could improve?

No, there aren’t any.