What was the scope of their involvement?
They had a very simple, expedient process. We walked through all the steps together, and I explained how I wanted them to answer the calls. Within a day, they were online and answering calls. They did so well with Medi Docs that we brought them on as the virtual secretary for my two other companies. If I ever miss a call, they take a message, type it out, and email it to me. I don’t have to deal with voicemails.
We’re constantly evolving and adjusting for different circumstances and scenarios. Working with them is just like having employees, and we’ve worked out any kinks in the process over time.
What is the team composition?
We have a team leader and 4–5 people in rotation to answer the phones. Having different voices answering calls gives us the appearance of being a much bigger company.
How did you come to work with Davinci Virtual Office Solutions?
I found them on Google. After doing research on other options, I decided they were the most qualified company for the job. They offered a good price and seemed like the best choice.
How much have you invested with them?
We’ve spent a little over $1,200 a year on their virtual secretary services for the past ten years for a total of around $12,000. They bill me monthly.
What is the status of this engagement?
We started working together around October 2008, and we’re still doing business together.