Caring is Our Calling

Physicians Answering Service was founded in 1990 to provide telephone answering and messaging services exclusively for the medical profession. PAS offers all the services you would expect from an industry leader at affordable, up-front pricing.

Get live operator service during business hours for call overflow or after-hours, 24/7 call monitoring. Customize your call solutions to include automated call screening, dispatch service or secure messaging. Our staff is specialized in answering for the medical industry, and are trained to take care of any issue that comes about via phone call or text message. Our dedicated account managers are on call at all hours of the evening for immediate support requests.

 
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10 - 49
 
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Portland, OR
headquarters
  • 5100 SW Macadam Ave, Suite 210
    Portland, OR 97239
    United States

Reviews

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Call Center Services for Youth Nonprofit Organization

“They're very easy to work with and are very friendly to our staff.”

 

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. 2000 - Ongoing
Project summary: 

Physicians Answering Service provides after-hours crisis support and shift coverage phone answering services for a children’s nonprofit.

The Reviewer
 
51-200 Employees
 
Portland Area, Oregon
Administrator, Nonprofit Organization
 
Verified
The Review
Feedback summary: 

Physicians Answering Service’s efforts have been met with positive acclaim. The team is professional, prompt, and communicative. Customers can expect a capable task force that gets the job done.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm an administrator at a nonprofit organization. We work with youth from birth to 18 years of age, sometimes up to 20 years old in a variety of programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Physicians Answering Service?

We needed help with our after-hours, crisis support, and shift coverage.

SOLUTION

What was the scope of their involvement?

They serve as the mediator between a crisis that happens in one of our 24-hour programs and our staff. They'll route calls to our in-take staff that provide support in the needed areas. They're the bridge that lets us know when staff are needed at our after-hours program or after hours-intake as well.

What is the team composition?

I have contact with two members of their team.

How did you come to work with Physicians Answering Service?

They were hired before I started.

What is the status of this engagement?

We began working together 20 years ago, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've been really pleased with their services. They've been extremely responsive.  They're in constant communication with us throughout the month when changes happen. As for the after-hours phone service where they're triaging the phone calls and connecting with our staff, we haven't received any complaints and feel very satisfied with the services they've provided as well.

How did Physicians Answering Service perform from a project management standpoint?

Whenever we've requested shift coverage, they respond immediately. I've never had to wait longer than a minute for them to update our accounts. They're very easy to work with and are very friendly to our staff. I haven't had any complaints and they've communicated very effectively.

What did you find most impressive about them?

They've been very approachable and easy to communicate with. It's not easy to triage in crisis situations and they've been really good about maintaining professionalism while also connecting individually with that person.

Are there any areas they could improve?

It would be nice to standardize information in crisis situations and the information they gather and convey to our staff.

Do you have any advice for potential customers?

My advice is to reach out directly to them.  If there are certain goals that you have in mind, communicate that with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer