ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Co-Founder of GGS IT Consulting

Describe what your company does in a single sentence.

At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times. Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios. We specialize in five key areas that drive measurable ROI and sustainable growth: Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices. Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation. Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms. Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards. AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations. Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• 24/7 Support Coverage Ability to scale at need Future proof our coverage with options for language specific support needs

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Currently we are using their shared support model which provides us 25% of the time available to a support team. They offer us 24/7 support with an average response time of 5 minutes with email, chat, and phone coverage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are now able to offer support to our customers and prospects outside of our normal business hours with complete 24/7 coverage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ExpertCallers team has been very collaborative and dynamic in meeting our needs.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their consistent ask to do more. ExpertCallers actively pushes to receive more tasks, ensuring that they're providing valuable efforts to our organizational goals.

Are there any areas for improvement or something ExpertCallers could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Founder of PrezART

Describe what your company does in a single sentence.

Some time ago, we decided to investigate what makes certain presentations impossible to survive without a Red Bull, and then there are those that the same people post on Facebook and watch 20 times. After careful analysis, we concluded that to create the perfect presentation, it would be great to be a writer, screenwriter, actor, comedian, photographer, illustrator, and designer all at once. Except that would be more difficult than convincing your grandmother you're not hungry anymore. So we simply assembled a team, like the Avengers, who want to change the world of presentations and defend it from the nightmares with their logo in the lower right corner. This is how the first company in Poland was founded, bringing elements from the world of art to presentations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• eCommerce sales & support Enterprise lead qualification Improved site visitor experience

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eCommerce Sales & Support
Live chat and email communication with prospects and existing customers
Upsell/cross-sell existing customers, helping with upgrades
First-line tech support on payment, billing, download issues (escalate to tech support as needed)
Guide prospects through products, options, pricing, feature questions, get them to buy or request a quote
Reporting
 
Enterprise Lead Qualification as SDRs
Answer prospect questions
Qualify and create leads in Salesforce
Routing to BDRs
Reporting
 
Website User Experience
Guiding visitors to the right location (webpage, sales rep, support team, finance, HR, etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We're using Drift as the chat platform, and the app tracks all engagements along with performance metrics such as response times, number of engagements, appointments set, leads routed, etc. 
We also track eCommerce revenue generated through direct sales the team does, including both new customer sales and upgrades to existing customers. This alone is ROI positive even more so including enterprise leads generated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager/account manager assigned. Engagement now is mainly when hiring new team members and coordinating interviews. During the onboarding phase, we also worked through product training, scripts, and processes. 
One member of the team works as the team manager, so that's my primary point of contact. He's responsible for training and monitoring the rest of the team.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company is Kyiv based, and my team worked through the Russian invasion without downtime, and I'd chat with reps who were working in the dark on hotspots while rockets and helicopters were flying overhead. Serious kudos and dedication!
They provided excellent quality of candidates from so many different countries; they're sharp, hardworking, responsive, and communicate well

Are there any areas for improvement or something ExpertCallers could have done differently?

A little more consistent proactiveness would be great. Our first team manager would suggest workflow improvements, refine our reporting, and went above and beyond. Subsequent ones weren't as active. Not a bad thing, but since they're the front line contact with prospects and customers, if questions or issues come up that could be improved, it would be helpful they bubble it up instead of maintaining status quo.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers is a mobile vehicle detailing company that provides professional interior and exterior detailing, paint correction, and vehicle care services for customers who want to keep their cars in excellent condition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

We partnered with ExpertCallers to help manage incoming customer inquiries and support our lead generation efforts. Our main objective was to ensure that every customer inquiry was handled professionally and that potential clients looking for detailing services received quick responses.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers provided outsourced call center support for our business. Their team helped manage inbound calls, respond to customer inquiries, and assist with appointment scheduling for our detailing services. They also supported outbound outreach efforts to help connect with potential customers interested in vehicle detailing and maintenance services. Their team followed structured workflows to ensure calls and leads were handled efficiently

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, we were able to respond to customer inquiries faster and handle a larger volume of calls without overwhelming our internal team. This resulted in better customer communication and an increase in scheduled appointments for our detailing services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was well organized. Their team communicated clearly and ensured that tasks were handled according to schedule. They were responsive and maintained consistent communication throughout the project

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and structured approach to handling customer interactions. Their team was well trained and represented our business professionally when speaking with customers.

Are there any areas for improvement or something ExpertCallers could have done differently?

Our experience working with them was positive overall. One area that could be improved is providing more frequent performance reports so we could track call activity and lead conversion more closely.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Grand Traders

Describe what your company does in a single sentence.

Grand Traders is a trusted trading company offering high-quality products and reliable solutions to businesses across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to help us generate qualified leads and set appointments with potential clients so we could grow our sales pipeline and increase business opportunities.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included lead research, outbound calling, qualifying prospects, scheduling appointments with interested businesses, and providing detailed reports on all conversations and outcomes. They tailored their outreach to match our target market and industry requirements, ensuring that only well-qualified leads were passed on to our sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with ExpertCallers, we have seen a significant increase in qualified leads and scheduled appointments. The quality of the prospects was strong, and this helped our sales team focus on converting leads into paying clients. Overall, our sales pipeline became more efficient and productive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. ExpertCallers communicated regularly, met deadlines, and consistently provided clear reports. Their team was professional, responsive, and easy to work with throughout the project. 

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their commitment to quality and their ability to understand our specific business goals. They didn’t just provide random leads they delivered results that aligned with our strategic needs. 

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, our experience was very positive. We saw real improvements in our lead generation process and have no major areas for improvement to mention.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Gn2s Construction

Describe what your company does in a single sentence.

GN2S Construction provides residential and commercial construction and renovation services, specializing in high-quality project delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired Expert Callers to improve our sales pipeline by generating qualified leads and setting appointments with potential clients. Our main goal was to focus on construction projects while outsourcing the initial outreach and client qualification to a reliable team.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers managed all aspects of outbound calling campaigns, including:

Researching potential clients and target markets
Making professional outbound calls
Qualifying leads based on our criteria
Scheduling appointments with prospects
Providing weekly performance and lead reports
They consistently coordinated with our internal team to ensure leads were accurately handed over and followed up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were immediate and impressive

Our team received a steady stream of qualified leads weekly
Appointment confirmations increased by 40%
More projects moved from inquiry to actual work, saving our team significant time
Overall, the service directly contributed to business growth and improved our sales efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our construction business and target the right prospects efficiently was impressive. The team demonstrated professionalism and reliability throughout the process.

Are there any areas for improvement or something ExpertCallers could have done differently?

We are extremely satisfied with their work. The only minor suggestion could be to provide even more detailed weekly performance insights, but overall the service exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Mexican Builder

Describe what your company does in a single sentence.

Mexican Builder is a construction company providing residential and commercial construction and renovation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to help us generate qualified leads and set appointments with potential clients interested in construction and renovation services. Our goal was to expand our customer base and increase project opportunities.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled outbound calling campaigns, lead qualification, and appointment scheduling. They worked closely with us to understand our target market and service areas. They also provided detailed reports on call performance, lead status, and scheduled appointments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a steady increase in qualified appointments and project inquiries. The quality of leads improved, and our sales pipeline became more consistent. This directly contributed to new contracts and business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and professional. The team maintained clear communication, provided regular updates, and consistently met agreed timelines. They were responsive and open to feedback.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and structured approach to lead generation were very impressive. They represented our brand well during calls and ensured high-quality interactions with potential clients.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, we are very satisfied with their services. The collaboration was smooth, and we achieved the results we were aiming for.

BACKGROUND

Please describe your company and position.

I am the Manager of Pact For Peace

Describe what your company does in a single sentence.

Pact for Peace is an organization focused on promoting peace, community engagement, and social initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to conduct outreach and collect data for our community programs and awareness campaigns.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted surveys, gathered feedback from participants, and compiled reports to help us understand community engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We gained valuable insights from survey responses that helped improve our outreach strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team managed the project efficiently and delivered reports within the agreed timeline.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to communicate clearly with different types of audiences impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

More visual data reports would make the results easier to analyze.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Saihaj Tax Service

Describe what your company does in a single sentence.

Mousammann is a digital business that manages multiple online projects and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to provide virtual assistant support for administrative tasks and online operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled data entry, email management, research tasks, and administrative support to help streamline our daily workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saved several hours per week on administrative work and improved our internal productivity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication and consistently delivered tasks on schedule.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and ability to quickly adapt to new tasks impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

The experience was very good overall, and only minor improvements in task reporting could help.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Hurst Child Care

Describe what your company does in a single sentence.

Hurst Childcare provides a safe and nurturing environment where children can learn, play, and grow through early education programs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to handle incoming parent inquiries, enrollment calls, and general customer support so our staff could focus more on childcare and daily operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team managed inbound calls, responded to parent questions about enrollment and schedules, and helped capture leads from phone inquiries. They also maintained call logs and shared updates with our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw faster response times for parents and a noticeable increase in completed inquiries from potential families. Our administrative workload was reduced significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and professional. All tasks and reports were delivered on time, and communication with their team was smooth.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their professionalism and ability to understand our childcare industry requirements quickly.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Founder of Agritech Center

Describe what your company does in a single sentence.

We help farmers and grain processors to boost profits with cutting-edge technologies for a sustainable future. **Agritech Center - Your Partner for Smart, Sustainable, and Well-Equipped Agriculture.**

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• Scaling Training Multi country hiring

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All aspects of client sucess.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ablity to manage client expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The simplicity of the partnership was most impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not at this time.