Name: ASL BPO
Address: House 6, Road 3/F, Sector 9, Uttara, Dhaka, Bangladesh, 1230, BD
Telephone: 9098095952
Price range: < $25
Rating: 4.9

Business Process Outsourcing Firm

ASL BPO is an ISO 9001:2015 and ISO 27001:2022 certified Business Process Outsourcing Firm established in 2014. Its primary focus is to provide outsourcing solutions to small and medium-sized companies by taking away tasks that are time-consuming and require monitoring, and specialized training, so that they can save their time and money and refocus them on more profitable work that makes their business grow.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Dhaka, Bangladesh
Year founded
Founded 2014

Service Lines

Back Office Outsourcing: 35%
Call Center Services: 25%
Customer Service Outsourcing: 20%
Search Engine Optimization: 10%
Social Media Marketing: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 40%
Virtual Assistant: 20%
Legal Outsourcing: 10%
Medical Billing Services: 10%
Payment Processing: 10%
Writing & Content Creation Outsourcing: 10%

Inbound Services

Answering services: 100%

Customer Service Outsourcing

Phone Support Services: 58%
Chat Support Services: 42%

Outbound Services

Customer Surveys & Market Research Calls: 50%
B2C Telemarketing & telesales: 25%
Collections Recovery Services: 20%
Third party verification: 5%

Industries

Financial services: 20%
Business services: 15%
Consumer products & services: 10%
Information technology: 10%
Medical: 10%
Real estate: 10%
eCommerce: 10%
Education: 5%
Hospitality & leisure: 5%
Legal: 5%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 40%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

ASL BPO offers competitive pricing, typically around $2,000 per month for services. Clients appreciate the value for cost, citing significant improvements in efficiency and satisfaction. Overall, ASL BPO is seen as a reliable partner with fair pricing structures that meet diverse client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

SEO Packages

starting at $1,100/month

Customer Support Outsourcing Packages

starting at $1,040/month

ASL BPO Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 4.9
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

High-Quality Administrative Support

ASL BPO provides valuable administrative and paralegal support, reducing clients' backlog and handling tasks efficiently. Their team is responsive, communicative, and exceeds expectations.
Adaptability in Diverse Industries

ASL BPO is praised for their ability to adapt to diverse industries, providing tailored solutions that address specific challenges and meet client needs across different sectors.
Room for Improvement in Reporting

Clients suggest ASL BPO could enhance their service by providing more detailed reporting and analytics for better performance visibility, which would further elevate their service quality.
Professional and Knowledgeable Team

Clients praise ASL BPO's professional and knowledgeable team for their industry expertise and ability to understand client needs, providing efficient solutions and fostering strong partnerships.
Timely and Accurate Order Processing

ASL BPO excels in processing work orders promptly and accurately, enhancing workflow efficiency for property preservation companies. Their professional communication and reliability are well-regarded.
Commitment to Continuous Improvement

ASL BPO seeks feedback actively and implements changes to improve their performance, demonstrating a commitment to continuous improvement and client satisfaction.

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ASL BPO Reviews

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Back Office Outsourcing Call Center Services Customer Service Outsourcing Search Engine Optimization Social Media Marketing
Confidential
Apr. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They possess in-depth knowledge of our industry, platform, and clients, allowing them to handle everything efficiently."

Aug 5, 2023

CEO & Founder, Law Firm

Adele O. Karon

Other industries
Perth, Australia
11-50 Employees
Online Review

ASL BPO provides ongoing back-office support for a law firm. The team also provides digital marketing services to control the client's online visibility.

The client is satisfied with the engagement. ASL BPO has found quick solutions for the client's problems. Moreover, they handle every issue professionally, helping the client feel confident about their back office and online presence. The team is outstandingly intelligent, dedicated, and efficient.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of the company

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASL BPO to accomplish?

Back Office Support

SOLUTION

How did you find ASL BPO?

Online Search
Clutch Site

Why did you select ASL BPO over others?

Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from ASL BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As I am apparently new in my field, it was very tough to control my backoffice along with my online visibility. I was looking forward to someone who can help me.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While I told ASL BPO about my issues, they found a solution for me instantly. They handled the issue very professionally, and I don't have to worry about my back office and online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

By far their management skills is great. They respond to my needs very fast.

What was your primary form of communication with ASL BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They exhibit exceptional intelligence and dedication. They possess in-depth knowledge of our industry, platform, and clients, allowing them to handle everything efficiently with minimal information provided.

Are there any areas for improvement or something ASL BPO could have done differently?

No. They are the best. They don't need anything to change.

RATINGS

5.0

E-Commerce Development
WordPress CMS
Less than $10,000
Mar. - July 2023

5.0

Quality: 4.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They were very polyvalent."

Aug 2, 2023

Manager, Business Services Company

Anonymous

Business services
Spain
1-10 Employees
Online Review

ASL BPO provided e-commerce development for a business services company. The team also provided virtual assistance to the client and handled different ad-hoc work.

ASL BPO completed tasks in a timely manner, and the client was satisfied with their work. They communicated with the client regularly via virtual meetings. Moreover, they managed the project well and were flexible with the client's demands.

Back Office Outsourcing Customer Service Outsourcing Social Media Marketing
Data Entry & Processing
Less than $10,000
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"I really like the process of their operations."

Aug 2, 2023

CEO, ACROSSERS

Anonymous

Other industries
Irvine, California
1-10 Employees
Online Review

ASL BPO provides appointment booking, social media management, and CRM support for a dance studio.

ASL BPO is able to continuously publish 15 social media content and garner 20 prospects every month, much to the client's delight. The team is highly proactive, and internal stakeholders are particularly impressed with the vendor's ability to onboard highly-qualified candidates.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Acrossers

Describe what your company does in a single sentence.

Dance studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASL BPO to accomplish?

appointment booking
SMM posting
Customer support

SOLUTION

How did you find ASL BPO?

Online Search

Why did you select ASL BPO over others?

Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from ASL BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

- appointment booking - support customers of a studio in WhatsApp groups - posting our social media -work with CRM -secretary

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Posts around 15 per months Booking around 20 per months Dara entry snd a lot of small support tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything isamazing. I really like the process of their operations.

What was your primary form of communication with ASL BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

They have a lot of candidates and control them . If someone do not fit my needs, they coukd find other one

Are there any areas for improvement or something ASL BPO could have done differently?

I like everything

RATINGS

5.0

$50,000 to $199,999
May 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their flexibility, customer-centric approach, and teamwork."

Oct 28, 2022

Founder, Accordion Group

Ian Tulloch

Other industries
Sydney, Australia
11-50 Employees
Online Review
Verified

ASL BPO provides quality assurance property assessing and estimation resources for a logistics company.

ASL BPO has learned the training materials quickly, and they are eager to learn and raise questions to further improve standards and meet the client's needs. They lead an effective workflow by quickly adapting to the client's processes. Their flexibility and client-centered approach stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of Accordion Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

ASL BPO has delivered quality assurance property assessing and estimation resources.

SOLUTION

How did you select this firm and what were the deciding factors?

The selection factors were based on the responsiveness and flexibility of our initial dialogue, which has also remained throughout our engagement.

Describe the project in detail and walk through their service package.

Quality assurance and reporting for property assessment.

How many resources from the vendor's team worked with you, and what were their positions?

1 senior QA and 4 additional QA staff.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The team has learned the training material quickly, and riase questions to work to continually improve standards.

How effective was the workflow between your team and theirs?

Very effective, with the teams adapting to alternate technology as required.

What did you find most impressive or unique about this company?

We're impressed with their flexibility, customer-centric approach, and teamwork.

Are there any areas for improvement or something they could have done differently?

No, very happy with how we're partnering.

RATINGS

5.0

"Thanks for your support so far!"

Business Consulting
$10,000 to $49,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I find their timeliness the most impressive, as well as their ability to do almost anything we ask of them."

Aug 3, 2021

Investments Associate, Kairos Living

Sam Petrakis

Real estate
Chicago, Illinois
11-50 Employees
Online Review
Verified

ASL BPO is conducting a variety of tasks be it for business functions or special projects. They process a daily report, pulling data on properties, and augmenting the internal employee team's efforts.

ASL BPO is making the internal team's lives easier. At the end of the business day, internal stakeholders successfully generate data on 100 individual properties. Their internal capacity has been limited, but the vendor team has completed the project within five hours.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an investments associate for the iBuyer platform of Kairos Living (Swift Homes). I underwrite and triage all of the deals that come through our system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

We have them do a variety of different tasks whether they be daily business functions or special projects. As of now, they process a daily report that pulls data on properties as well as assist in many of our employees' daily responsibilities. Aside from that they do many ad-hoc projects when needed throughout the day in a timely manner.

SOLUTION

How did you select this firm and what were the deciding factors?

We selected them through an interview process where we felt we selected the best fit for our needs: a company that could complete a diverse set of tasks in a timely fashion.

Describe the project in detail and walk through their service package.

As I mentioned above, ASL can do a variety of tasks ranging from data entry and processing that help us on a day-to-day basis.

How many resources from the vendor's team worked with you, and what were their positions?

We've had about 5-8 people work for us and they've all essentially been solutions consultants.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Last night was a good example of ASL succeeding to make our lives easier. At the end of the business day, we needed property data on about 100 properties. Since it was the end of the day we didn't have capacity so we sent it to ASL who spent the next 5 hours completing it and got it to us that same night.

How effective was the workflow between your team and theirs?

It has been very effective. We communicate through emails where ASL has always been very responsive and work in a timely manner.

What did you find most impressive or unique about this company?

I find their timeliness the most impressive, as well as their ability to do almost anything we ask of them.

Are there any areas for improvement or something they could have done differently?

N/A.

RATINGS

5.0

"They're awesome!"

$200,000 to $999,999
Jan. - Dec. 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are a phone call away if we have any problems or concerns."

Jun 17, 2021

CEO, US PROPERTY PRESERVATION SERVICES

Bill Kincaid

Real estate
Canton, Ohio
1-10 Employees
Online Review
Verified

Emphasizing the importance of timely order processing, a preservation service company hired ASL BPO to do their everyday administration work.

ASL BPO has been managing the client's expectations so far. They submit deliverables on time and remain available for any requests, feedback, and progress updates. However, the company recommends further training to prevent minimal errors in the future.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am CEO of US Property Preservation Services which handles Foreclosed properties for the banks-This includes securing-repairs-evictions-trash out etc

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

ASL BPO handles my work order processing

SOLUTION

How did you select this vendor and what were the deciding factors?

I received a email offering his services and it is very important to submit the work in a timely matter with little or no mistakes

Describe the project in detail and walk through the stages of the project.

We received a work order-we complete the work order in the field and then send it over to ASL for processing

How many resources from the vendor's team worked with you, and what were their positions?

Processor only

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ASL BPO has submitted our work on time with few mistakes or errors

How effective was the workflow between your team and theirs?

Great I have a direct phone number to the manager who i can call 24 hrs a day to get the work completed

What did you find most impressive or unique about this company?

They are a phone call away if we have any problems or concerns.

Are there any areas for improvement or something they could have done differently?

Continue to train there employees in making sure that there are no errors in submitting the work orders

RATINGS

5.0

Business Consulting
Confidential
January 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"My on-time percentage went up since hiring ASL BPO."

Oct 6, 2020

Co-Owner, MTN Property Management Corp

Dejuan Jones

Real estate
Chicago, Illinois
1-10 Employees
Online Review
Verified

ASL BPO handled a property preservation company's work order processing to get all work orders on time and within 24 hours.

The client's on-time percentage has increased and their workflow has become more efficient thanks to ASL BPO. They were also communicative and showed professionalism throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I have a property preservation company & I’m the co-owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASL BPO?

Work order processor

What were your goals for this project?

To get work orders in on time

SOLUTION

How did you select ASL BPO?

I liked the way the communicated with me

Describe the project in detail.

Work orders must be put in within 24hours

What was the team composition?

Work order processing done professionally

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My on time percent went up since using ASL BPO

How effective was the workflow between your team and theirs?

The workflow has been tremendously increased

What did you find most impressive about this company?

Their communication & professionalism

Are there any areas for improvement?

None that I can notice

RATINGS

5.0

"I love working with them & I get the best service"

$1,000,000 to $9,999,999
Jan. 2014 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 3.5

Willing to Refer: 4.0

"ASL offers a solid and trustworthy structure with its clients."

Dec 24, 2017

Finance Senior Manager, Legal Company

Anonymous

Legal
Dallas, Texas
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

ASL serves to make work easier.

What type of work can your internal staff avoid by using a back office service?

We could simplify the data collection service.

What were your company’s goals for the partnership with this service provider?

Our goal was to be more efficient.

SOLUTION

What do they provide for you on a normal basis?

They manage the 401k plan.

Could you describe their pricing structure and how they bill you?

ASL gives us a long-term plan with different types of benefits.

How did you find and select them?

We found them via the internet.

RESULTS & FEEDBACK

Please assess their quality of work.

ASL offers great help in simplifying data work.

How much time and money do you estimate that they save you each month?

I think it offers a net benefit of 10% per month.

Based on your experience, what takeaways can you share about working with them?

ASL is a company that offers an immediate response to any type of problem that may arise.

What do you think are their strengths?

It offers a solid and trustworthy structure with its clients.

Where do you think they can improve?

They can improve prices in the future.

RATINGS

4.0

Showing 11-18 of 18 Reviews

Search Engine Optimization (SEO) Service

We provide SEO services to small and medium-sized companies throughout the globe. Our service is transparent, with comprehensive reports and analyses provided at every step.

Small

Best for Small Businesses / Looking for local SEO

$1,100 /month

Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links): 2 per month

Medium

Best for Small to medium Businesses

$1,800 /month

Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links): 4 per month

Large

Best for medium sized Businesses

$2,500 /month

Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links): 6 per month

Features	Small $1,100 /mo	Medium $1,800 /mo	Large $2,500 /mo
Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links)	2 per month	4 per month	6 per month
Keywords Optimized	Up to 100	Up to 150	Up to 200
Competitor Analysis
Guest Posting (number of links)	2 per month	4 per month	6 per month
Title Tag Optimization
Meta Description
H1, H2, H3 Tags
Schema Markup
Blog Article Writing	2 per month	4 per month	6 per month
SEO Audit & Report
Backlink Analysis
Google Analytics Traffic Analysis
User Experience Report (Bounce Rate, Avg Time On Page, etc.)	–
Website Conversion Analysis Implementation	–

Small $1,100 /mo
Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links)	2 per month
Keywords Optimized	Up to 100
Competitor Analysis
Guest Posting (number of links)	2 per month
Title Tag Optimization
Meta Description
H1, H2, H3 Tags
Schema Markup
Blog Article Writing	2 per month
SEO Audit & Report
Backlink Analysis
Google Analytics Traffic Analysis
User Experience Report (Bounce Rate, Avg Time On Page, etc.)	–
Website Conversion Analysis Implementation	–

Medium $1,800 /mo
Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links)	4 per month
Keywords Optimized	Up to 150
Competitor Analysis
Guest Posting (number of links)	4 per month
Title Tag Optimization
Meta Description
H1, H2, H3 Tags
Schema Markup
Blog Article Writing	4 per month
SEO Audit & Report
Backlink Analysis
Google Analytics Traffic Analysis
User Experience Report (Bounce Rate, Avg Time On Page, etc.)
Website Conversion Analysis Implementation

Large $2,500 /mo
Google Webmaster Tools Setup
Website Speed Optimization
Google My Business Setup
Content Audit & Strategy
Link Building (number of links)	6 per month
Keywords Optimized	Up to 200
Competitor Analysis
Guest Posting (number of links)	6 per month
Title Tag Optimization
Meta Description
H1, H2, H3 Tags
Schema Markup
Blog Article Writing	6 per month
SEO Audit & Report
Backlink Analysis
Google Analytics Traffic Analysis
User Experience Report (Bounce Rate, Avg Time On Page, etc.)
Website Conversion Analysis Implementation

Customer Support Outsourcing Services

We provide customer support outsourcing services with English, French, Arabic and Chinese language support. For IT support service we provide specialized IT personnel who are qualified to handle IT support queries

Small

For English Language Support @ $5 per hour / agent

$1,040 /month

Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
IT Support Service: NA

Medium

English + French, Arabic, Chinese language

$1,456 /month

Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
Multi-Lingual Support

Large

For IT Support Service Only in English Language

$2,080 /month

Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
IT Support Service: Agents will be IT specialists from IT background highly qualified to answer any IT support queries Language support will be in English

Features	Small $1,040 /mo	Medium $1,456 /mo	Large $2,080 /mo
Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
Multi-Lingual Support	–		–
IT Support Service	NA	NA	Agents will be IT specialists from IT background highly qualified to answer any IT support queries Language support will be in English

Small $1,040 /mo
Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
Multi-Lingual Support	–
IT Support Service	NA

Medium $1,456 /mo
Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
Multi-Lingual Support
IT Support Service	NA

Large $2,080 /mo
Full-Time Agent:
Email Support
Call Support
Quality Assurance & Quality Check
Multi-Lingual Support	–
IT Support Service	Agents will be IT specialists from IT background highly qualified to answer any IT support queries Language support will be in English

Locations (1)

House 6, Road 3/F, Sector 9, Uttara Dhaka, Bangladesh 1230

201 - 250

Contact ASL BPO

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ASL BPO

Business Process Outsourcing Firm

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

ASL BPO Review Insights

Overall Review Rating

Top Mentions

Review Highlights

High-Quality Administrative Support

Adaptability in Diverse Industries

Room for Improvement in Reporting

Professional and Knowledgeable Team

Timely and Accurate Order Processing

Commitment to Continuous Improvement

Reviews mentioning:

ASL BPO Reviews

Back-Office Support & Digital Marketing for Law Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

E-Commerce Dev for Business Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

SMM & CRM Integration for Dance Studio

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO Services for Logistics Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Services for Real Estate Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO Services for Preservation Service Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Work Order Processing for Property Preservation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Data Entry & Cleansing for Legal Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Packages we offer:

Search Engine Optimization (SEO) Service

Small

Medium

Large

Customer Support Outsourcing Services