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Top Virtual Receptionist Services

A reliable virtual receptionist service can elevate customer satisfaction, capture more leads, and free your in-house team to focus on high-value tasks. Clutch connects you with the world’s best virtual receptionist providers by collecting in-depth, verified client reviews and analyzing real project outcomes. Use our filters to sort firms by budget, industry focus, location, and more. Whether you need a 24/7 call-answering partner or bilingual receptionists, you’ll find a trusted option here—or explore Virtual Receptionist Providers in the United States, Virtual Receptionist Companies in the United Kingdom, and Virtual Receptionist Firms in Canada.

Ratings Updated: March 19, 2026

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Reviews mention Attentive
Clients have expressed high satisfaction with VoiceNation's attentive service. One client noted their team was "extremely attentive and very helpful," providing valuable advice and promptly addressing initial issues. The ability to customize scripts was also highlighted as a beneficial feature. Overall, the sentiment reflects a strong appreciation for the company's responsiveness and dedication to client needs.

Answering Services for Property Rental Company

4.0 May 17, 2017

No. We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed. We’ve had no issues at all.
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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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Prialto

5.0 44 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Portland, OR

Services provided

10% Call Center Services

70% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of Prialto indicate a strong overall sentiment, highlighting their effective administrative support and responsiveness. Clients noted significant time savings, with one user reporting a three-hour weekly reduction in operational tasks. The quality of assigned team members received particular praise, especially for their pleasant demeanor and timely delivery. However, some clients mentioned a desire for deeper industry understanding. Overall, Prialto is recognized for providing good value and reliable assistance.
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1 of 1 Virtual receptionist reviews is 5 stars

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Prialto has received overwhelmingly positive feedback for its Virtual receptionist services, with 100% of reviewers highlighting strong customer support and seamless integration into their corporate culture. Clients appreciate the proactive service, timely responses (within 30 minutes), and efficient project management. Key strengths include exceptional customer service, effective scheduling, and continuous training for assistants. One client noted the company's commitment to their success, describing Prialto as an integral part of their team rather than an external consultant.
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3 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mental Health Counseling Firm
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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United States (36) Canada (1) England (1)

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Relay Human Cloud

5.0 3 reviews

Undisclosed

< $25 / hr

250 - 999

Farmers Branch, TX

Services provided

10% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing +8

10% HR Outsourcing

10% PEO/Employee Leasing

10% Recruiting

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

5% Employer of Record (EOR) Services

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Relay Human Cloud is a company specializing in staff augmentation services, providing skilled remote professionals across various industries. Reviews consistently highlight their effective communication, seamless integration into existing teams, and significant enhancement of productivity, with no areas for improvement noted. Approximately 100% of reviewers commend their capacity to align with company values and offer cost-effective solutions, making them a valuable partner.

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Industry Experience

Relay Human Cloud has demonstrated expertise across various industries, notably in Energy & Natural Resources, Business Services, and Real Estate. Clients commend their skilled professionals for enhancing productivity and reducing labor costs through effective staff augmentation. In Energy, they facilitated complex accounting processes, while in Business Services, they drove significant operational efficiency. In Real Estate, Relay's support allowed teams to effectively manage workloads and improve client relationships. Overall, feedback across industries reflects strong satisfaction with Relay's responsiveness, communication, and value for cost.
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Energy & natural resources Business services Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Relay Human Cloud's competitive pricing and strong value for money. One reviewer noted that their pricing fit well within budget while providing dedicated accounting support, leading to increased productivity. Another emphasized the company's ability to augment local teams at a fraction of local costs, attributing significant productivity gains to Relay's services. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services provided.
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More responsive than most other service providers

Relay Human Cloud is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Varna, Bulgaria

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% IT Managed Services +4

20% Staffing

15% Customer Service Outsourcing

10% IT Staff Augmentation

5% Recruiting

Focus Areas

40% Virtual receptionist

50% Answering services

10% Inbound appointment scheduling

Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

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3 of 4 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Sports Betting & Gambling Firm
5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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More responsive than most other service providers

Customer Umbrella is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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ACC

4.6 10 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Bristol, CT

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

44% Virtual receptionist

56% Answering services

ACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.

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Reviews mention Efficient
Clients consistently highlight ACC's efficiency in handling outbound and inbound services. One client noted that ACC saves them approximately $3,000 annually while effectively following company guidelines. Another client emphasized their ability to streamline operations, stating, 'It makes the work easier; they are very efficient.' Overall, the sentiment reflects a strong appreciation for ACC's efficiency, despite suggestions for improvement in personal engagement.

Customer Verification for Business Service

4.5 Nov 2, 2017

They are not very personable, but they are efficient. Efficiency.
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Customer Phone Support for Consumer Products Firm

4.0 Aug 11, 2017

It makes the work easier, they are very efficient. They are honest and efficient.
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4 of 10 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Verification for Government Organization
5.0 — Read more
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Industry Experience

ACC has demonstrated strong capabilities across various industries including Government, Information Technology, Legal, Financial Services, Retail, and Consumer Products. Clients commend their efficiency, quality service, and ability to enhance productivity, while noting strong customer relations and cost savings. Overall sentiment is positive, indicating a solid fit for organizations seeking reliable outbound and customer service solutions, particularly in sectors requiring high-volume call handling and support.
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Information technology Legal Financial services Retail Consumer Products Government Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (4) Less than $10,000 (2) $10,000,000 + (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive ACC's pricing as reasonable, particularly in relation to the value received. For instance, one client highlighted that their services saved approximately $5,000 per month, indicating significant cost efficiency. However, some clients suggested potential improvements, such as lowering prices for better competitiveness. Overall, while the company is recognized for delivering quality services, there are calls for adjustments in pricing to enhance perceived value.
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Back Office Betties

5.0 3 reviews

Undisclosed

Undisclosed

10 - 49

Scottsdale, AZ

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

50% Virtual receptionist

25% Answering services

25% Inbound appointment scheduling

Back Office Betties, a company specializing in virtual reception and Contact Center Services, consistently receives positive feedback for its customer-oriented approach and efficient Phone Support services. Approximately 100% of reviewers praised their high-quality customer care and seamless call handling, noting their ability to enhance productivity and provide peace of mind. Clients particularly appreciate their personable service and thoughtful gestures.

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Reviews mention Exceptional performance
Back Office Betties has received exceptional feedback for their outstanding customer service and responsiveness. A client praised their team as the 'face of my company,' noting that they have never lost a client due to their communication. Their commitment to client satisfaction is highlighted by personalized gestures, such as sending cookies and thoughtful gifts during challenging times. The client expressed difficulty in identifying areas for improvement, emphasizing the team's perfectionism and dedication.

Call Center Services for Law Firm

5.0 Feb 28, 2020

Back Office Betties is the face of my company: they’re the first people that a new client talks to. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team. Anytime they communicate with me, they send me a feedback response. They often ask where they can improve, and I can never think of anything. If I ever need anything, they bend over backward to help me get it.
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3 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outsourced Reception Services for Family Law Firm
5.0 — Back Office Betties provides virtual reception services for a law firm. They answer calls, take messages, and screen callers when necessary. Read more
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Average Project Cost Breakdown

Less than $10,000 (3)

What Clients Have Said
Clients consistently express satisfaction with Back Office Betties' pricing, highlighting significant cost savings compared to hiring in-house staff. One client noted spending a few hundred dollars monthly for services that previously cost thousands, reflecting excellent value for money. Another client mentioned spending $3,000 annually, underscoring affordability without compromising service quality. Overall, the sentiment is overwhelmingly positive, with clients appreciating the balance of cost-effectiveness and high-quality service.
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Ithaca, New York (1) Newport Beach, California (1) Cranberry, Pennsylvania (1)

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AnswerConnect

4.6 31 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Portland, OR

Services provided

70% Call Center Services

30% Sales Outsourcing

Focus Areas

29% Virtual receptionist

57% Answering services

14% Inbound appointment scheduling

AnswerConnect is a Contact Center Services provider specializing in Inbound Call Center and Customer Support Services. Reviews highlight their efficient call handling and customer care services, with clients praising their professionalism and ease of collaboration. Around 90% of reviewers note positive experiences, emphasizing their ability to improve productivity and cost-effectiveness for businesses.

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Reviews mention Customized support
Clients express high satisfaction with AnswerConnect's customized support, noting the personalized approach in handling calls. One client highlighted the effective collaboration in creating a tailored script, which significantly enhanced their customer service reputation. Additionally, the responsiveness and organization of the team were praised, with clients appreciating the ease of communication for any needs. Overall, the sentiment reflects a strong endorsement of AnswerConnect's ability to deliver customized, effective solutions.

Answering Service for Tech Company

5.0 Mar 8, 2021

We’ve received a few reviews that have commented on how strong our customer service is. AnswerConnect has a lot to do with that because they deal directly with callers. They offer a very personalized and custom solution.
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17 of 31 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Answering Service for Tech Company
5.0 — AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book Read more
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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback on AnswerConnect indicates a strong sentiment regarding its cost-effectiveness and value for money. Many reviewers highlighted that the services provided have led to significant savings, with one client noting a monthly saving of $4,000 to $5,000. Others mentioned that the pricing is reasonable, with packages that fit their needs. Overall, clients appreciate the affordable rates combined with high-quality service, emphasizing that outsourcing to AnswerConnect has resulted in enhanced productivity and customer satisfaction.
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Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Santa Ana, California (1) Vacaville, California (1) Pittsburg, Kansas (1) Houston, Texas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Charlotte, North Carolina (1) Chandler, Arizona (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)

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Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

20% Call Center Services

20% Sales Outsourcing

10% Customer Service Outsourcing +10

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Silver Bell Group is a versatile provider of Contact Center Services, offering robust Customer Support Services, Inbound and Outbound Call Center capabilities, and Telemarketing Services. Over 90% of reviews highlight their exceptional service quality and efficiency, with clients praising their flexibility, ethics, and impressive results in delivering tailored solutions and scalable growth-enhancing models.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Recruitment Services for Outsourcing Company
5.0 — Silver Bell Group provided recruitment services for an outsourcing company. The team recruited and onboarded resources for several roles, offered ongoing performance tracking, and handled the Read more
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Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
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Advertising & marketing Financial services Business services Other Industry

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
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Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)

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ExpertCallers

4.9 12 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

10% Business Consulting

10% Customer Service Outsourcing +5

10% Sales Outsourcing

5% Back Office Outsourcing

5% Email Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Market Research

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

ExpertCallers is a distinguished provider of Contact Center Services, specializing in both Inbound and Outbound Call Center operations, including Customer Support Services, Lead Generation, and Appointment Scheduling. The reviews highlight their professionalism, structured approach, and effective communication, with 100% positive feedback emphasizing increased lead conversions, improved client engagement, and seamless project management. Approximately 50% of reviewers commend their responsiveness and commitment to quality service.

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Reviews mention Efficient
Client feedback highlights ExpertCallers' efficient project management and timely delivery of results. For instance, one client noted that their team 'managed the project efficiently and delivered reports within the agreed timeline.' Another client praised their 'highly professional' management, stating that all milestones were met on time and adjustments were implemented quickly. Overall, sentiments indicate a strong appreciation for their operational efficiency, contributing to improved business outcomes.

Call Center & Sales Outsourcing for Construction Company

5.0 Feb 25, 2026

The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.
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Survey Research & Data Collection for Nonprofit Organization

5.0 Mar 14, 2026

Their team managed the project efficiently and delivered reports within the agreed timeline.
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10 of 11 reviews are 5 stars

6 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 11 times in the past 6 months
Recent reviews of ExpertCallers highlight their professionalism, effective communication, and ability to deliver results on time. Clients noted significant improvements in customer engagement and lead generation, with one remarking on the team's ability to adapt quickly to new tasks. However, some feedback suggested minor enhancements in reporting and data visualization. Overall, the sentiment is highly positive, with clients appreciating ExpertCallers' reliability and commitment to quality service.
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6 of 6 Call Center Services reviews are 5 stars

6 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mobile Vehicle Detailing Company
5.0 — ExpertCallers provided call center services for a mobile vehicle detailing company. The team managed inbound calls, responded to customer inquiries, scheduled appointments, and conducted outbound Read more
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Industry Experience

ExpertCallers has demonstrated expertise across various industries, including Non-profit, Financial Services, Information Technology, Automotive, Construction, and Education. Clients praise their effective communication, project management, and ability to enhance operational efficiency. The overall sentiment is positive, highlighting their strengths in lead generation and customer support, which have significantly improved engagement and business outcomes. They are particularly well-suited for organizations seeking reliable support in these sectors.
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Automotive Contracting Construction Business services Other industries Electric Financial services Non-profit Education Information technology

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Lambent Outsourcing

5.0 4 reviews

Undisclosed

< $25 / hr

10 - 49

Birmingham, AL

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Content Marketing +4

15% Customer Service Outsourcing

15% Search Engine Optimization

10% Business Consulting

10% Social Media Marketing

Focus Areas

100% Virtual receptionist

Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

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Reviews mention Communicative
Lambent Outsourcing has received positive feedback regarding their communicative approach. Clients highlighted their ability to listen and adapt to project needs, ensuring seamless collaboration. One client noted, 'Communication is very good, with presentations and discussions done via video calls.' Another emphasized, 'It’s easy to communicate with Lambent, and our team can reach out to them quickly whenever we have issues or questions.' Overall, the sentiment reflects strong satisfaction with their communication practices.

Web Design for Consulting Company

5.0 Nov 15, 2021

They have always delivered on time and when needed, pulled out the stops when I have needed something produced quickly. Communication is very good, with presentations and discussions done via video calls.
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Marketing, SEO & Advertising Services for BPO Company

5.0 Jun 28, 2021

Their team handles all the inbound traffic well, discusses marketing strategies, provides updates, and aligns well with our business development processes. To communicate, we have weekly or bi-weekly meetings via Zoom or Google Hangouts. We also communicate through email.
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Industry Experience

Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
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Consulting Financial services Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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United States (2) Mexico (1) Philippines (1)

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Protel BPO

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Belize City, Belize

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

20% Virtual receptionist

70% Answering services

10% Inbound appointment scheduling

Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

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7 of 7 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Utility Company
5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read more
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Industry Experience

Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Construction Utilities

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More responsive than most other service providers

Protel BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Line One Contact Centres Inc

4.3 3 reviews

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Services provided

35% Call Center Services

25% Customer Service Outsourcing

20% IT Managed Services +2

10% Back Office Outsourcing

10% Business Consulting

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

Line One Contact Centres Inc offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support, and Telephonic Support. The company consistently receives positive feedback, with a 100% satisfaction rate among reviewers. Clients commend their flexibility, adaptability to new technologies, and excellent project management, highlighting their ability to maintain high service standards and minimal errors.

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Reviews mention Receptive
Clients have expressed high satisfaction with Line One Contact Centres Inc's receptiveness and flexibility. A nonprofit office manager highlighted their effective collaboration and willingness to address every request, stating, "They’ve listened well and have really made an effort to address every request." The continuous communication through various platforms fosters a strong partnership, underscoring the importance of transparency and clear expectations in achieving successful outcomes.

Call Center Services for Nonprofit Charity Org

4.5 Mar 17, 2022

They’ve created a portal to share information with their staff and accept changes and messages. We’re in continuous communication with them via Microsoft Teams, phone, and email. They’ve listened well and have really made an effort to address every request.
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0 of 3 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

IT Help Desk Services for National Homebuilding Company
4.5 — A national housebuilding company hired Line One Contact Centres Inc for IT help desk services. The team provides after-hours support for tier one and two level services using ServiceNow. Read more
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More responsive than most other service providers

Line One Contact Centres Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Calgary, Alberta (1) Toronto, Ontario (1) Quebec, Quebec (1)

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KODA

5.0 8 reviews

Undisclosed

Undisclosed

10 - 49

Wrocław, Poland

Services provided

33% Call Center Services

34% AI Development

33% Generative AI

Focus Areas

50% Virtual receptionist

50% Answering services

KODA is a specialized chatbot development company that excels in automating communication for diverse industries such as e-commerce, travel, and customer service. Reviews indicate a high level of satisfaction, with consistent praise for their professional approach, reliability, and innovative solutions. Approximately 100% of reviewers highlight the effectiveness of their communication tools and the seamless integration with existing systems, underscoring KODA's reputation as a dependable partner for enhancing client interactions and operational efficiency.

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Reviews mention Innovative
KODA Bots has received positive feedback regarding their innovative approach to project execution. A client highlighted how KODA not only implemented their ideas but also enhanced them, significantly improving their communication strategies. The integration of unique features, such as real-time weather updates and push notifications, exemplifies their creativity. Overall, clients appreciate KODA’s proactive engagement and ability to adapt solutions to meet evolving needs, reinforcing their reputation for innovation in chatbot development.

Chatbot Development for Ski Resort

5.0 Nov 8, 2019

I value KODA Bots’ approach to work. It wasn’t like we told them about our project and they just implemented it. They really improved some of our ideas and changed our way of looking at several communication issues. And this, in turn, gave us comfort because we could motivate each other to work.
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Industry Experience

KODA has received favorable feedback across various industries, notably Retail, Transportation, Beauty & Cosmetics, and Advertising & Marketing. In Retail, clients praised their expertise in automating customer interactions through chatbots, enhancing sales and communication efficiency. Transportation clients highlighted improved customer service and timely updates for passengers. In Beauty & Cosmetics, KODA's innovative solutions fostered stronger client engagement. Advertising & Marketing partners benefited from enhanced communication systems, saving time and improving client relationships. Overall, KODA is well-regarded for its adaptability and impactful technology across these sectors.
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Retail Transportation Beauty & Cosmetics Advertising & marketing Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
KODA Bots is frequently praised for its competitive pricing and the value it provides to clients. For instance, a project manager from Komputronik noted their 'amazing portfolio' and reliable partnership, while Limango's representative highlighted KODA's 'great value' and 'best ideas' during initial discussions. Clients consistently express satisfaction with the quality of work and the efficiency gains achieved through automation, indicating that KODA Bots delivers significant return on investment.
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Warsaw, Poland (2) Wroclaw, Poland (2) Poznan, Poland (1) Szczecin, Poland (1)

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Contactopia

5.0 4 reviews

Undisclosed

Undisclosed

10 - 49

Sharjah, United Arab Emirates

Services provided

90% Call Center Services

5% Email Marketing

5% Social Media Marketing

Focus Areas

10% Virtual receptionist

90% Inbound appointment scheduling

Contactopia is a company specializing in Contact Center Services, offering robust Customer Support Services focused on lead generation and client management through Inbound and Outbound Call Center activities. With a 100% positive feedback rate, clients consistently praise their effective communication, project management, and ability to exceed financial targets, with one client noting a 67% increase in expected revenue.

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2 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Solutions Company
5.0 — Contactopia provided call center services for an IT solutions startup. The team conducted cold calls to help the client generate leads. The goal was to acquire five new clients monthly. Read more
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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Contactopia for their affordable pricing and high-quality services, often highlighting the exceptional value for money. One client noted that they chose Contactopia for their 'affordable price and quality work,' leading to successful client engagements. Another emphasized that Contactopia provided 'one of the most affordable options' with extensive features. Overall, the sentiment regarding cost and value is overwhelmingly positive, with clients expressing satisfaction and appreciation for the return on investment.
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Bangladesh (1) Kazakhstan (1) Wales (1)

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Evateck

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

15% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Focus Areas

40% Virtual receptionist

45% Answering services

15% Inbound appointment scheduling

Evateck is a professional Contact Center Services provider specializing in Customer Support Services, including inbound call center and telephonic support. Reviews indicate a highly personalized approach and expert handling of customer queries, with a 100% positive feedback rate highlighting their tailored strategies, reduced response times, and improved customer satisfaction. Their flexibility and alignment with client values are particularly noted.

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Reviews mention Team players
Clients consistently highlight Evateck's exceptional teamwork and professionalism, describing the team as an integral extension of their own. One client noted that the Evateck team did not feel like an outsourced entity but rather a dedicated partner who understood their goals. The professionalism and expertise demonstrated by team members, along with their proactive communication and support, significantly enhanced client satisfaction and operational efficiency, reinforcing an overall positive sentiment towards their collaborative approach.

Call Center Services for Web Development Agency

5.0 Apr 22, 2024

The Evateck team was extremely professional throughout the whole process. In the very beginning we were assigned an Onboarding Manager who evaluated our current customer support strategy (we didn't really have one, lol). This manager then studied our analytics and helped set us up with a personalized help desk and knowledge base. After the setup was complete we met the support team. 2 professional agents were assigned to our project for 8 hours a day, 5 days a week. They performed their duties wonderfully and went above and beyond our expectations. Stan, the founder, provided weekly progress reports and met with us at least twice a month. We're currently considering expanding the team that we have with Evateck as their help has allowed us to get more clients.
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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Web Development Agency
5.0 — Evateck provides call center services for a web development agency. They handle all incoming calls and messages via phone, live chat, and email and provide customer support services for existing Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (4)

What Clients Have Said
Evateck consistently receives positive feedback regarding their cost-effectiveness and overall value for money. Clients highlight that Evateck's pricing aligns well with their budgets while delivering exceptional service quality. For instance, one client noted, 'Good value for cost', and another emphasized that the 'pricing fit our budget.' Overall sentiment indicates that clients view Evateck as a valuable partner that enhances their operations while maintaining competitive pricing.
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United States (2) Bulgaria (1) Poland (1)

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BitWide

5.0 12 reviews

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Services provided

30% Call Center Services

30% Sales Outsourcing

25% Email Marketing +1

15% Content Writing Services

Focus Areas

15% Virtual receptionist

50% Inbound appointment scheduling

35% Answering services

BitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.

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6 of 6 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outreach for IT Company
5.0 — BitWide provided call center services for an IT company. They were responsible for connecting with prospects through LinkedIn and following up with unresponsive leads each month through phone calls. Read more
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Industry Experience

BitWide has received positive feedback across several industries including Consumer Products, Business Services, IT Services, Software, and Advertising & Marketing. Clients appreciate their effective lead generation, strong communication, and adaptability in outreach tactics. Notably, their expertise in cold calling and LinkedIn engagement has significantly boosted client sales metrics and brand awareness. Overall sentiment indicates a strong fit for companies seeking reliable sales outreach solutions, particularly in technology, marketing, and service-oriented sectors.
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Consumer Products Business services IT Services Advertising & marketing Software

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently highlight BitWide's competitive pricing and excellent value for money. For instance, one reviewer noted that BitWide offered a 'good value for cost,' while another emphasized their affordability compared to competitors. The sentiment across reviews reflects satisfaction with the pricing model, as clients appreciated the balance between cost and the quality of service received, leading to measurable outcomes such as increased leads and profitability.
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Canada (6) India (1) Russia (1) United States (1)

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Josh No Code

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Sunny Isles Beach, FL

Services provided

10% Call Center Services

10% Audio Production

10% CRM Consulting and SI +11

10% Content Marketing

10% Custom Software Development

10% Robotics Process Automation

10% Social Media Marketing

10% Web Design

5% AI Development

5% Marketing Strategy

5% Mobile App Development

3% Graphic Design

1% API Development

1% Generative AI

Focus Areas

100% Virtual receptionist

Josh No Code is an automation and marketing solutions company that excels in setting up CRM integrations and automating business processes. Their reviews highlight exceptional organizational skills and responsiveness, with 100% positive feedback regarding their ability to swiftly address issues and enhance lead processing efficiency. Clients appreciate their vast resourcefulness in developing tailored solutions.

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Industry Experience

Josh No Code has demonstrated expertise primarily in the construction industry, specifically aiding companies like Quality Roofing through automation setup and email marketing. Clients commend their organizational prowess, responsiveness, and ability to swiftly resolve issues, enhancing operational efficiency. Overall sentiment is highly positive, reflecting strong potential for success in projects requiring automation and digital marketing solutions, making them a suitable partner for businesses in similar sectors.
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Construction

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Average Project Cost Breakdown

What Clients Have Said
Clients commend Josh No Code for its competitive pricing and alignment with budgetary constraints, highlighting that the company offered valuable services without compromising quality. One client noted that the pricing fit their budget and appreciated the timely and organized project management. Overall sentiment reflects satisfaction with the value received, as evidenced by improved operational efficiency and responsiveness, making it a worthwhile investment for their automation needs.
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Call Point Business Solutions Ltd.

5.0 6 reviews

Undisclosed

< $25 / hr

50 - 249

Dhaka, Bangladesh

Services provided

45% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +4

10% Sales Outsourcing

5% Direct Marketing

5% Email Marketing

5% Social Media Marketing

Focus Areas

40% Virtual receptionist

40% Answering services

20% Inbound appointment scheduling

Call Point Business Solutions Ltd. is a company specializing in Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center operations. With a strong alignment in company values and culture, they consistently receive positive feedback for their efficient project management and effective communication, contributing to increased customer satisfaction indicators by up to 30 points and a NPS improvement from 45 to 70.

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5 of 5 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Magazine Publishing Company
5.0 — A magazine publishing company has hired Call Point Business Solutions Ltd. to manage client requests. The team offers phone and email assistance in English from 8 a.m. to 5 p.m. CST. Read more
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Industry Experience

Call Point Business Solutions Ltd. has demonstrated extensive expertise across various industries, including Media, Software, Legal, Information Technology, and Business Services. Clients commend their effective communication, rapid onboarding processes, and significant improvements in customer satisfaction metrics. The overall sentiment is highly positive, highlighting their adaptability and ability to enhance operational efficiency, making them a suitable partner for organizations seeking support in customer service and administrative functions.
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Media Software Legal Information technology Business services

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Canada (1) France (1) Germany (1) India (1) United States (1)

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$7 We charge USD7 per hour. Minimum hire 1 caller $5 We charge USD7 per hour. Minimum hire 5 caller $3 We charge USD7 per hour. Minimum hire 10 caller

Cold Calling and Appointment setting service
Hi there, As an international call center we serve clients at USA, Canada, Australia and UK. We have our own super targeted database and calling system for all of them. All of callers have neutral accent so that any English speaking country can understand them. Please contact with us if you wants to learn more.
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STAFFVIRTUAL

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Mandaluyong City, Philippines

Services provided

24% Call Center Services

26% Back Office Outsourcing

20% Accounting +3

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

Focus Areas

100% Virtual receptionist

STAFFVIRTUAL is a Customer Support Services provider specializing in 24/7 customer care services, including order processing and customer inquiries. Their services led to a 25% increase in customer satisfaction for clients like Gymshark and Milk Makeup. Approximately 100% of reviews highlight their timely project management and adaptive service delivery, with suggestions for more proactive process improvements.

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Reviews mention Adaptable
Clients have noted STAFFVIRTUAL's adaptability as a significant strength, particularly in their responsiveness to changing needs. For instance, Gymshark highlighted their commendable ability to adjust to dynamic requirements, which contributed to a 25% increase in customer satisfaction. Overall, the sentiment regarding adaptability is highly positive, with clients appreciating STAFFVIRTUAL's commitment to providing flexible and effective solutions.

Call Center Services for Fitness Apparel Brand

5.0 Oct 7, 2023

What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements. Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable.
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2 of 2 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Fitness Apparel Brand
5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with STAFFVIRTUAL's pricing, noting that it fits their budgets while providing significant value. For instance, Gymshark highlighted that the pricing was a key factor in their selection, leading to a 25% increase in customer satisfaction and a 15% boost in efficiency. Similarly, Milk Makeup appreciated the company's commitment to cost-saving, resulting in a 15% increase in sales. Overall, the sentiment reflects a strong perception of value for money.
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United States (1) England (1)

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VA Connect

4.8 11 reviews

Undisclosed

Undisclosed

50 - 249

Sandton, South Africa

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

50% Virtual receptionist

30% Answering services

20% Inbound appointment scheduling

VA Connect is a company specializing in Contact Center Services, offering Customer Support Services and Outbound Call Center solutions. Reviews highlight the company's effectiveness in business growth and customer service, with a focus on professional relationships and successful team integration. A significant 100% of feedback emphasizes positive collaboration and the beneficial impact on client businesses.

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2 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for VA Connect highlight a strong overall sentiment, emphasizing professionalism, efficient project management, and effective communication. Clients noted the seamless integration of virtual assistants into their teams, with one CEO praising the timely execution of recruitment tasks and another client manager appreciating the proactive outreach efforts that improved their sales pipeline. Overall, clients expressed high satisfaction with the quality of service and support, reporting measurable improvements in operational efficiency and team collaboration.
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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer & Call Center Services for Corporate Catering Co
5.0 — VA Connect has been providing call center and customer services for a corporate catering company. These services encompass outbound dialing, answering phones, and dealing with inquiries, complaints, Read more
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Average Project Cost Breakdown

Less than $10,000 (3)

What Clients Have Said
Clients consistently commend VA Connect for offering good value for money, with several reviews highlighting that their pricing fits within budget constraints while maintaining high-quality service. One client noted, 'Good value for cost,' and another mentioned, 'Pricing fit our budget.' Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the balance between affordability and the quality of support received.
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South Africa (3) Kenya (1) United Arab Emirates (1) England (1)

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Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Focus Areas

22% Virtual receptionist

67% Answering services

11% Inbound appointment scheduling

Gold Cross Answering Service is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center support and Customer Care Services. Reviewers commend their consistent and reliable performance, with a notable 100% satisfaction rate across different industries. Clients appreciate their effective communication and the ability to handle after-hours and emergency calls with minimal miscommunication, contributing significantly to improved customer service and operational efficiency.

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Reviews mention Exceptional results
Clients express exceptional satisfaction with Gold Cross Answering Service, noting their excellent communication and prompt message delivery. One client highlighted that their transition from a pager to Gold Cross significantly improved operational efficiency, stating, "Their services are excellent...none of my customers have given me any complaints." Additionally, they appreciated the proactive updates and the ability to reach all team members simultaneously, reinforcing the service's reliability and responsiveness.

Answering Services for Ice Company

5.0 Feb 24, 2020

Their services are excellent. They take all the calls we need and they get us messages right away, so it’s super helpful. They’ve been doing a great job—none of my customers have given me any complaints. Since hiring them, our process has really been smoothed out and improved greatly from using a pager.
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6 of 8 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Services for Refrigeration & HVAC Service Provider
5.0 — Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call Read more
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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)

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Contact One

4.3 8 reviews

$1,000+

< $25 / hr

10 - 49

Tucson, AZ

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

37% Virtual receptionist

38% Answering services

25% Inbound appointment scheduling

Contact One is a prominent provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Reviews indicate a high level of customer satisfaction, with over 80% of clients praising their promptness and professionalism. While some mention staffing and pricing as areas for improvement, the majority appreciate their advanced technology and substantial cost savings, recommending them as a reliable Customer Service Center partner.

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Reviews mention Reasonable pricing
Clients have consistently highlighted the reasonable pricing of Contact One, noting it as one of the company's key strengths. One client specifically mentioned saving approximately $200 each month due to their services, while another indicated an annual expenditure between $1,000 and $4,999. Overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, indicating that clients feel they receive good value for their investment.

Customer Phone Support for Telecommunications Company

5.0 Aug 12, 2017

The service provider's strengths include definitely the price. The company spends $1,000 to $4,999 annually with this service provider, which suggests a reasonable pricing structure.
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2 of 8 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Maintenance and Security Services for IT Company
5.0 — Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Contact One as offering good value for money, with several noting significant savings. One client reported a 40% reduction in costs, while another estimated monthly savings of $50,000. Feedback highlights the company's professional service and efficiency, although a few reviews mention that pricing can be perceived as high. Overall, clients appreciate the balance of cost and quality, indicating a favorable sentiment regarding the company's pricing structure.
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Leesburg, Florida (1) Waldorf, Maryland (1) Willimantic, Connecticut (1) Minneapolis, Minnesota (1) New York City, New York (1) Columbus, Ohio (1) Fremont, California (1) Manassas, Virginia (1)

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

Sound Telecom is a company specializing in Contact Center Services, providing robust Inbound Call Center and Customer Support Services. Reviews highlight their quick response and professionalism, with 100% of clients noting satisfaction in these areas. However, a small number (approximately 33%) suggest improvements in general customer service. Their pricing structure varies, with clients indicating a preference for its value despite some cost concerns.

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Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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5 of 19 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Inbound Support for Business Services Company
4.5 — Read more
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

15% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +1

15% Sales Outsourcing

Focus Areas

70% Virtual receptionist

20% Inbound appointment scheduling

10% Answering services

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

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Industry Experience

Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.
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Select Industry to see insights

Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
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AtDesk247

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

AtDesk247 is a Customer Service Center specializing in Contact Center Services, providing comprehensive inbound and outbound call handling, along with telephonic support. The company has received positive feedback, achieving a 30% sales uplift and handling 100% of inquiries within six months. Clients commend AtDesk247 for their commitment, punctuality, and effective project management, although initial training proved challenging.

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1 of 1 Virtual receptionist reviews is 5 stars

1 new review for Virtual receptionist in past 6 months

Unknown avg. project cost

Virtual receptionist Experience

AtDesk247 has received predominantly positive feedback for their virtual receptionist services, with 100% of reviewers noting prompt handling of inquiries and effective communication. Clients report a significant 30% sales uplift and commend the team's commitment and punctuality. While initial training posed challenges, the team adapted within 3–4 weeks, demonstrating their dedication to client needs. Overall, AtDesk247's expertise in managing inbound and outbound communications is highly valued.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Marketing Company
5.0 — AtDesk247 provides call center services for a digital marketing company. The team is responsible for handling inbound and outbound calls, email inboxes, and marketing channel communications. Read more
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Industry Experience

AtDesk247 has demonstrated strong capabilities in the Advertising & Marketing industry, as evidenced by their successful partnership with Burne and Royce Digital. Clients noted a 30% increase in sales and effective management of customer inquiries. Strengths include dedication, timely project execution, and robust communication. While initial training posed challenges, the team's commitment to understanding project needs and adapting quickly has been highlighted positively. This indicates that AtDesk247 is well-suited for service-based businesses seeking reliable support in marketing and customer engagement.
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Select Industry to see insights

Advertising & marketing

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with AtDesk247's overall cost-effectiveness and value for money. One client noted a 30% sales uplift attributed to their services, highlighting the company's ability to handle inquiries efficiently. Additionally, the commitment and punctuality of the team were emphasized as key factors in justifying their pricing. While initial training posed challenges, clients appreciated the eventual thoroughness and dedication demonstrated by AtDesk247, reinforcing their perceived value.
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Gabtech Global LLC

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Peoria, AZ

Services provided

15% Call Center Services

40% Customer Service Outsourcing

15% Back Office Outsourcing +2

15% Finance & Accounting Outsourcing (FAO)

15% Staffing

Focus Areas

25% Virtual receptionist

45% Answering services

30% Inbound appointment scheduling

Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

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Reviews mention High-quality work
Clients consistently commend Gabtech Global LLC for delivering high-quality work, particularly in staff augmentation and employee recruiting. One client noted their 'amazing job' in recruitment, resulting in 'very successful' outcomes and an 'easy' workflow. Another highlighted improvements at reduced costs due to Gabtech's friendly and supportive team, emphasizing their responsiveness and cooperative engagement. Overall, the sentiment reflects strong satisfaction with Gabtech's performance and professionalism.

Recruitment & Bookkeeping Services for Home Care Agency

4.5 Oct 5, 2022

Both roles have resulted in improved results at reduced costs compared to results accomplished by previous employees. Staff has been friendly, supportive, inquisitive and results oriented.
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Industry Experience

Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Call Center Services

15% Application Management & Support

15% Application Testing +6

10% Custom Software Development

10% Customer Service Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

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Reviews mention Accommodating
Aplitt sp. z o.o. received positive feedback for their accommodating nature, particularly in their responsiveness to client needs and effective communication. Clients noted their adaptability and commitment to user satisfaction, emphasizing that Aplitt tailored solutions to meet specific project requirements. One client highlighted their professionalism and problem-solving capabilities, stating that these traits were instrumental in delivering the project on time and ensuring a smooth engagement.

Software Dev & Data Migration for Financial Services Co

5.0 Oct 25, 2023

Overall, Aplitt's project management approach was effective in delivering the project on time, responding to our needs promptly, and maintaining clear communication throughout the engagement. Their professionalism, adaptability, and problem-solving capabilities were key factors contributing to the project's success. Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment to effective communication and user satisfaction.
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Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
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Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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Munzai Solutions

5.0 3 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Karachi, Pakistan

Services provided

20% Call Center Services

60% Sales Outsourcing

10% CRM Consulting and SI +1

10% Customer Service Outsourcing

Focus Areas

30% Virtual receptionist

40% Inbound appointment scheduling

30% Answering services

Munzai Solutions is a company specializing in Contact Center Services, offering comprehensive outbound lead generation and customer engagement solutions. They have been praised for their responsiveness, adaptability, and commitment to quality, with 100% reporting compliance and steady year-on-year growth. While some suggest improvements in industry knowledge and strategic targeting, overall, they maintain a strong reputation, evidenced by high ratings and effective project management.

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2 of 2 reviews are 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Munzai Solutions reflect a strong overall sentiment, highlighting their adaptability, proactive communication, and effective lead generation strategies. Clients praised their ability to generate over 250 leads and schedule 12 meetings within a short timeframe. Notably, one client emphasized the company's responsiveness and flexibility in adjusting outreach strategies. However, suggestions for improvement included enhancing industry knowledge and reporting detail. Overall, clients express satisfaction with Munzai's performance and value.
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2 of 2 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outbound Lead Gen & Client Management for Textile Mfr
5.0 — Munzai Solutions provides outbound lead generation support for a textile manufacturer. They identify potential leads, conduct cold calling, qualify leads, set appointments, and manage communication Read more
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More responsive than most other service providers

Munzai Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Shift Office Support

5.0 1 review

$5,000+

$50 - $99 / hr

2 - 9

Wamel, Netherlands

Services provided

100% Call Center Services

Focus Areas

100% Virtual receptionist

Shift Office Support is a professional administrative support company providing services such as participant contact management, email handling, invoicing, and location arrangement. They have received positive feedback from clients, with 100% of reviewers praising their empathetic and organized approach. Notably, Caroline from Shift Office Support is highlighted as a reliable and engaging support asset.

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Industry Experience

Shift Office Support has received positive feedback in the Education sector, particularly for its ability to maintain participant engagement, organization, and responsiveness. Clients appreciate the empathetic communication and efficient project management. The reviews highlight strengths in participant interaction and timely execution of tasks, making Shift Office Support a strong choice for educational projects requiring effective coordination and client relations.
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Education

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed a strong sentiment regarding the value for money offered by Shift Office Support, highlighting their efficiency and responsiveness. One client noted that Caroline, a key team member, exemplifies a blend of professionalism and warmth, ensuring tasks are completed promptly and effectively. The feedback emphasizes that the company's services are worth the investment, with clients appreciating the organized and empathetic approach, which has led to high satisfaction levels among participants.
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Upstream BPO

5.0 13 reviews

$1,000+

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

65% Call Center Services

25% Sales Outsourcing

10% Social Media Marketing

Focus Areas

33% Virtual receptionist

67% Answering services

Upstream BPO is a specialized provider of Contact Center Services, including Inbound and Outbound Call Center operations, Customer Support Services, and Telephonic Support. Reviews consistently highlight their exceptional call handling and customer care services, with approximately 90% of reviewers praising their flexibility and ability to maintain service levels during high demand periods. Their professional approach and well-trained receptionists are frequently noted as standout features.

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Reviews mention Exceptional performance
Clients consistently highlight Upstream BPO's exceptional performance, particularly noting their well-trained receptionists and effective call handling. One client emphasized the company's ability to maintain service level agreements (SLAs) during a significant increase in call volume, showcasing their reliability. Regular communication and a proactive approach to improvement further enhance their service, leading to a seamless experience for clients. Overall, feedback reflects a strong satisfaction with Upstream BPO's capacity to meet and exceed expectations.

Call Center Services for BPO Services Company

5.0 Mar 15, 2024

Their receptionists are exceptionally well-trained. When compared to other firms we have dealt with, their thorough call handling and service training truly shines in all of their employees. They truly came into their own with the latest viral epidemic, as seen by the over tenfold increase in call volumes over the course of two weeks. Our clients were quite delighted when we maintained our SLAs and didn't miss any calls during that period.
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2 of 2 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Financial Services Co
5.0 — Upstream BPO has been hired by a financial services company to handle inbound calls. The team has been tasked with managing clients who are just joining the Udacity funnel. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
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Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing

Focus Areas

50% Virtual receptionist

50% Answering services

Emenac is a company specializing in Contact Center Services, including Inbound and Outbound Call Center support for customer care and bookings. Their services have reportedly achieved a 90%–95% monthly success rate. Clients commend their management and team discipline, though they express a desire for increased capacity in the future.

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0 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support & Calling Services for Travel Agency
4.5 — Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas. Read more
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Industry Experience

Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
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Hospitality & leisure

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.
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MAP Communications

4.2 14 reviews

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

28% Virtual receptionist

43% Answering services

29% Inbound appointment scheduling

MAP Communications is a company specializing in Contact Center Services, including Inbound Call Center and Customer Support Services. Feedback on their services is mixed; while some clients commend their quick response and communication skills, leading to improved efficiency and revenue, others report dissatisfaction with call handling and billing issues, with approximately 50% expressing concerns.

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Reviews mention Efficient
Clients have praised MAP Communications for their efficient services, highlighting their quick response times and ability to meet deadlines. One client noted a significant reduction in hours and costs, stating they saved 'tons of hours and thousands of dollars.' Moreover, the company has been credited with improving revenue and overall efficiency, indicating a strong alignment with client needs and expectations.

Customer Experience Assistance for Manufacturing Service

5.0 Nov 2, 2017

They improved our revenue and efficiency. They have flawless communication skills.
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6 of 14 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Experience Assistance for Manufacturing Service
5.0 — Read more
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Industry Experience

MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.
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Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

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Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)

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Slingfly

5.0 4 reviews

$5,000+

Undisclosed

2 - 9

Fayetteville, AR

Services provided

20% Call Center Services

20% Content Writing Services

20% Search Engine Optimization +4

10% Graphic Design

10% Pay Per Click

10% Video Production

10% Web Design

Focus Areas

30% Virtual receptionist

35% Answering services

35% Inbound appointment scheduling

Slingfly is a versatile digital agency specializing in website development, branding, SEO optimization, and video content creation. With a consistent track record of exceeding client expectations, 100% of reviewers praised the company's timely delivery and exceptional communication. Clients frequently highlight Slingfly's value for cost, technical expertise, and ability to understand unique business needs, reflecting a strong customer-centric approach.

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Reviews mention Exceptional results
Clients have consistently praised Slingfly for delivering exceptional results, particularly highlighting their responsiveness and technical expertise. One client noted that Clint delivered work ahead of schedule and exceeded expectations, showcasing an impressive eye for detail in web design. The overall sentiment reflects a high level of satisfaction, with clients emphasizing the company's ability to understand and meet their needs effectively.

Web Development for Compliance Consulting Co

5.0 Mar 6, 2023

Clint was very responsive. Easily accessible and very good at comprehending the needs of the business. His eye for detail and a fresh look for web design is exceptional. We needed the work done in a very short period of time and Clint delivered above and beyond our expectations.
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Industry Experience

Slingfly has demonstrated expertise across multiple industries, including IT Services, Consulting, and Healthcare. Clients praise their responsive communication, technical expertise, and ability to deliver high-quality work on time. In IT Services, they excel in creating engaging video explainers, while in Consulting, they provide effective website and branding solutions. In Healthcare, they focus on website design and regulatory training. Overall, their strengths suggest a strong fit for projects requiring innovative digital solutions and effective brand development.
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Select Industry to see insights

IT Services Consulting Healthcare

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Slingfly is consistently recognized for providing excellent value for cost across various client projects. Clients noted that deliverables were completed on time and within budget, with one stating that additional work was included in the original pricing. Feedback highlighted the company's responsiveness and ability to understand client needs, reinforcing the sentiment that they offer exceptional value. Overall, clients expressed satisfaction with the pricing relative to the quality of service received.
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Long Beach, California (1) San Clemente, California (1) Torrance, California (1) Fort Collins, Colorado (1)

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Conversational

5.0 4 reviews

Undisclosed

Undisclosed

10 - 49

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

36% Virtual receptionist

50% Answering services

14% Inbound appointment scheduling

Conversational is a company specializing in Customer Support Services, offering Inbound Call Center and Call Handling solutions. With a focus on professionalism and reliability, they have consistently impressed clients, aiding them in scaling operations efficiently. Approximately 100% of the reviews mention the professionalism and effectiveness of their services, highlighting their role in enhancing client business operations.

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3 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Inbound Call Center for IT Services Company
5.0 — Conversational handled an IT services company’s inbound calls. They answered phone calls and routed calls that needed the client’s attention. Read more
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Industry Experience

Conversational has demonstrated expertise in the IT Services and Consulting industries. Clients in IT Services commend their professionalism and efficiency in handling inbound calls, which significantly improved customer engagement and business scaling. Consulting clients appreciate the bilingual communication and enhanced professional image provided by Conversational's services. Overall, feedback indicates strong reliability and value, making Conversational a fitting choice for businesses seeking effective customer call management and professional representation.
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IT Services Consulting

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express high satisfaction with Conversational's cost-effectiveness and value for money. One client noted that they scaled their business without excessive spending, while another appreciated the professional image provided for just $129 monthly. Additionally, a managing partner highlighted the exceptional value, stating they believe Conversational offers the best return on investment compared to competitors. The sentiment reflects that Conversational delivers reliable services that justify their pricing, making them a financially feasible option for various businesses.
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Washington, District of Columbia (1) Brooklyn, New York (1) Merryville, Louisiana (1)

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Clevertone

5.0 3 reviews

$5,000+

$100 - $149 / hr

250 - 999

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Clevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.

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Industry Experience

Clevertone has demonstrated expertise in the retail industry, particularly in managing online reviews. Feedback highlights their organizational skills, transparency, and effective communication, resulting in successful project outcomes. Clients appreciate their timely delivery and alignment with budget expectations. Overall sentiment in the retail sector is highly positive, making Clevertone a suitable choice for businesses looking to enhance their online reputation.
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Retail

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Clevertone as offering excellent value for money, with specific feedback highlighting their transparent pricing and budget alignment. One client noted that the company's pricing fit their budget while expressing satisfaction with the organized and seamless service provided. Overall, the sentiment reflects a strong appreciation for Clevertone's ability to deliver on promises without overselling, reinforcing their reputation for cost-effectiveness and reliability.
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Tech Fi Technologies

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Gurugram, India

Services provided

45% Call Center Services

25% Customer Service Outsourcing

15% Content Moderation Services +2

10% Sales Outsourcing

5% Back Office Outsourcing

Focus Areas

15% Virtual receptionist

45% Answering services

40% Inbound appointment scheduling

Tech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.

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Reviews mention Hard working
Tech Fi Technologies has received positive feedback emphasizing their hard-working nature. Clients noted their diligent efforts to complete tasks promptly, with one client stating, "They worked diligently to finish action items as quickly as possible." Additionally, the owner’s availability for daily communication further reflects their commitment to hard work and client satisfaction. Overall, the sentiment regarding their work ethic is highly favorable.

Web Development for Law Firm

5.0 Apr 27, 2021

I could communicate with the owner daily either to text or by getting on a call and they worked diligently to finish action items as quickly as possible. They worked diligently to finish action items as quickly as possible.
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2 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Company
5.0 — Tech Fi Technologies provided call center services for a food and beverage company. Their work focused on reaching out to sales prospects. Read more
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Industry Experience

Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.
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Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other Industry

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Tech Fi Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlighted their competitive pricing, with one stating they charged a 'very fair amount not too high and not too low.' Another client emphasized their impressive efficiency and the quality of work delivered within budget. Overall, the sentiment reflects satisfaction with the balance of cost and quality, positioning Tech Fi as a strong choice for budget-conscious projects.
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vlbpo cx

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

35% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

20% Virtual receptionist

40% Answering services

40% Inbound appointment scheduling

vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.

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Industry Experience

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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Telelink

4.8 3 reviews

$1,000+

< $25 / hr

50 - 249

St. John's, Canada

Services provided

100% Call Center Services

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

Telelink is a provider of Contact Center Services, specializing in Inbound Call Center support and Customer Service Center solutions. With a focus on customer care, Telelink is consistently praised for their responsive and professional service, with 100% of reviewers expressing satisfaction. Clients commend their effective call handling and seamless integration into business operations, highlighting their attentiveness and ability to ensure quality results.

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Reviews mention Knowledgeable
Clients consistently praise Telelink for their knowledgeable staff, noting their ability to adjust inquiries based on specific needs. One client highlighted the team's welcoming demeanor and their responsiveness to requests for improved data collection. This adaptability has led to enhanced reporting and actionable insights for government planning. Overall, the sentiment reflects a strong appreciation for Telelink's expertise and commitment to client satisfaction.

Call Center Services for Moose Incident Reporting Nonprofit

5.0 Aug 12, 2020

I’ve called in to the number a few times myself, and the person who answers the phone is always very welcoming, pleasant, and knowledgeable. I can’t say anything bad about them. They’ve adjusted their questions as we’ve requested, so we can get more details and accurate reporting.
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2 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Hotel & Resorts Company
5.0 — Telelink has provided 24/7 call answering services for a hotel and resort company. Their work also includes conversations about hotel amenities and service promises. Read more
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Industry Experience

Telelink has demonstrated expertise across hospitality, construction, and nonprofit industries. In hospitality, they effectively managed 24/7 reservation calls, enhancing guest satisfaction. In construction, they improved client service responsiveness through after-hours support, receiving commendations for their professionalism. In the nonprofit sector, Telelink facilitated timely reporting and effective communication for community safety initiatives. Overall, feedback indicates strong performance, responsiveness, and customer-centric service across these industries, making them a suitable partner for similar projects.
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Construction Hospitality & leisure Nonprofit

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients commend Telelink for providing excellent value for money, frequently highlighting their competitive pricing and high-quality service. One client noted they were 'extremely pleased' with the service, emphasizing prompt and professional responses to calls. Another client appreciated the 'impressive' level of attention to their account. Overall, feedback suggests that Telelink delivers a strong return on investment, with no significant areas for improvement identified by clients.
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hammerjack

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Sydney, Australia

Services provided

10% Call Center Services

30% Accounting

30% Finance & Accounting Outsourcing (FAO) +4

15% Back Office Outsourcing

5% CRM Consulting and SI

5% IT Managed Services

5% Other IT Consulting and SI

Focus Areas

43% Virtual receptionist

43% Answering services

14% Inbound appointment scheduling

hammerjack is a business process outsourcing (BPO) company specializing in providing skilled virtual assistants and executive support at competitive prices. Reviews indicate a 100% positive sentiment, highlighting their responsiveness, quality of candidates, and alignment with client values, with no areas for improvement mentioned. Approximately 50% of reviewers commend the exceptional candidate quality and cost-effectiveness.

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Reviews mention Professional
The feedback regarding hammerjack highlights a strong sentiment of professionalism, particularly in their service quality and staff competency. A client noted the 'high quality of staff and service,' while praising the seamless management from recruitment to ongoing support. The effective collaboration between teams was emphasized, demonstrating hammerjack's commitment to maintaining client satisfaction. Overall, the reviews reflect a positive impression of hammerjack's professional capabilities.

Business Services for Digital Marketing & Consulting Agency

5.0 Aug 23, 2021

Service and competency of staff! They have a reputation for the high quality of staff and service. No - everything from recruitment to ongoing management has been seamless.
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Industry Experience

hammerjack has demonstrated notable expertise in the Human Resources and Advertising & Marketing industries. Clients commend their ability to provide skilled offshore resources, such as Executive Assistants and Virtual Assistants, who deliver high-quality work efficiently. The overall sentiment is positive, with clients appreciating responsiveness, cost-effectiveness, and the competency of staff. Organizations in need of administrative support and skilled personnel may find hammerjack a strong candidate for collaboration.
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Select Industry to see insights

Human Resources Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently praised hammerjack for providing excellent value for money, citing their ability to deliver high-quality candidates at agreeable costs. One manager noted that the level of candidates was 'very surprising, especially considering the low costs associated.' Additionally, a director highlighted that hammerjack's pricing fit their budget while maintaining high service standards. Overall, the sentiment reflects satisfaction with the cost-effectiveness and value provided by hammerjack.
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Gabbyville

3.5 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

Gabbyville is a company specializing in Contact Center Services, particularly focusing on Outbound Call Center and Customer Support Services. The reviews highlight their strong customer service team, effective call handling abilities, and significant cost savings, with 100% positive feedback regarding their strengths and no noted areas for improvement.

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Industry Experience

Gabbyville has demonstrated strong expertise in the retail industry, particularly in outbound services. Clients praised their effective communication and exceptional customer service, noting significant time and cost savings. Their impact is evident as they have alleviated in-house workload and enhanced business development efforts. Overall sentiment in the retail sector is highly positive, making Gabbyville a suitable partner for businesses seeking to optimize outbound sales and customer relations.
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Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding Gabbyville's cost-effectiveness, noting significant savings of over $5,000 monthly by outsourcing outbound services. Their pricing structure is described as straightforward, with monthly billing and automatic payments. The overall value for money is reinforced by the consistent quality of customer service, which clients have praised as exceptional. The long-term partnership, spanning two years, indicates a strong satisfaction with the investment made.
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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

11% Virtual receptionist

78% Answering services

11% Inbound appointment scheduling

AnswerLive is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center solutions and Customer Support Services. With an impressive 100% positive feedback rate, clients commend their efficiency, professionalism, and seamless operation, although some note areas for improvement such as information transfer between shifts. They effectively handle call management, substantially enhancing customer communication and service continuity for diverse businesses.

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Reviews mention Easy to work with
Clients consistently express that AnswerLive is easy to work with, highlighting their responsiveness and proactive approach. One client noted, 'AnswerLive is great and easy to work with,' emphasizing their quick resolutions to issues and pleasant interactions. Their project management is described as 'extremely efficient,' with team members being readily accessible. Overall, the sentiment reflects a strong appreciation for AnswerLive's client-focused service and adaptability.

After Hours Answering Services for Health Clinic

5.0 Feb 20, 2020

AnswerLive is great and easy to work with. I’m always able to get in touch with them when needed. Once, I had a troubleshooting issue and they provided an answer and resolution really quickly. Their team is incredibly kind, friendly, and positive in their interactions with us.
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4 of 7 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Service for Automotive Company
4.0 — AnswerLive provides after-hours call center services for a tire sales and automotive service company. The team gauges the severity of the call and determines if onsite help is needed. Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients find AnswerLive's services to be cost-effective, with investments ranging from $450 per month to $20,000 annually. Reviewers commend the value for money, noting significant time savings and improved customer management. One client stated, 'They’re like an inexpensive secretary for me,' highlighting the affordability relative to the quality of service. However, some feedback suggests room for improvement in communication and information transfer between staff, indicating a need for enhanced operational efficiency.
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Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

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AI bees

4.5 95 reviews

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Services provided

15% Call Center Services

30% Content Marketing

30% Sales Outsourcing +2

15% Search Engine Optimization

10% BI & Big Data Consulting & SI

Focus Areas

50% Virtual receptionist

50% Inbound appointment scheduling

AI bees is a lead generation company specializing in LinkedIn and email campaigns to enhance marketing exposure and connect businesses with potential clients. Reviews highlight their responsiveness, project management, and value for cost. Approximately 90% of reviews emphasize their effectiveness in generating quality leads, while around 80% praise their strategic adaptability and customer-oriented approach. Some feedback suggests improvements in customizing outreach approaches and quicker communication response times.

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Reviews mention Transparent
The feedback regarding AI Bees highlights a strong sentiment of transparency among clients. One account manager noted, "They've always been transparent about what they've done," emphasizing their clear communication and accountability. Another client remarked on their flexibility and timely delivery, stating, "Everything was delivered on time and they are very transparent and flexible." Overall, clients appreciate the company's honest approach and responsiveness, reinforcing a positive perception of their transparency in project management.

Email & LinkedIn Lead Gen Campaign for Field Service Mgmt Co

5.0 Mar 7, 2024

Yes, everything was delivered on time and they are very transparent and flexible. Our sales team is in transition and AI Bees has been very good with flexibility during this time.
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Lead Gen, Email Mktg, Outreach & SMM for IT Services Company

5.0 Mar 7, 2024

Very simple, straight-forward process. Transparent and cost-effective.
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Network Flow Analytics for Computer Networking Firm

5.0 Jul 6, 2021

Our project managers have all been really great so far. Each one has been really helpful, transparent, fast, and friendly. I really get the feeling that I am valued as a customer and as a human being.
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LinkedIn Lead Generation for Software Products Company

5.0 Apr 19, 2021

They always give us an evaluation of how many people they’ve contacted, and how many people they’ve talked to. We check and discuss those things to improve our work, and they’ve always been transparent about what they’ve done.
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Industry Experience

AI Bees has demonstrated expertise across various industries including Pharmaceuticals, Human Resources, Software, Healthcare, and Consulting. Clients commend their responsive project management, effective lead generation, and customer-centric approach. Overall sentiment reflects satisfaction, particularly in the Healthcare and Consulting sectors, where clients noted significant business growth. Industries seeking robust lead generation, especially through LinkedIn, would find AI Bees a fitting partner.
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Pharmaceuticals Human Resources Business services Software Sports Consulting Advertising & marketing Information technology Healthcare Automotive Insurance Consumer Products Financial services IT Services Design Energy & natural resources Other Industry Telecommunications Construction Education Real estate Manufacturing Engineering Wellness & Fitness

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Average Project Cost Breakdown

Less than $10,000 (39) $10,000 to $49,000 (26) $50,000 to $199,999 (4) $10,000,000 + (1)

What Clients Have Said
Clients consistently commend AI Bees for their cost-effectiveness and overall value. Feedback highlights that their pricing aligns well with budget expectations, with one client stating, 'Good value for cost,' while another noted, 'Pricing fit our budget.' Many clients appreciated the high-quality leads generated, with reports of substantial lead increases. Overall, sentiment is positive, emphasizing AI Bees' ability to deliver results at a competitive price, although some clients suggested improvements in lead qualification and response times.
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United States (30) Germany (20) Canada (11) England (4) Belgium (3) United Arab Emirates (3) South Africa (2) Finland (2) France (2) India (2) Netherlands (2) Switzerland (2) Malaysia (1) Singapore (1) Spain (1) Norway (1) Nigeria (1) Austria (1) Hong Kong (1)

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Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

40% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% IT Managed Services

Focus Areas

15% Virtual receptionist

50% Answering services

35% Inbound appointment scheduling

Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Outsourcing Company
5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more
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Industry Experience

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Burnsville, MN

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

33% Virtual receptionist

67% Answering services

The Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement.

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Reviews mention Efficient
Clients consistently commend The Connection for its efficiency in managing customer interactions. One client noted a saving of approximately 300 billable hours per month, while another highlighted the generation of $25,000 in monthly savings. Feedback emphasizes their adaptability and effectiveness in handling calls, with one review stating, "Their work these past months has been flawless," reflecting an overall sentiment of satisfaction and reliability.

Inbound & Outbound Information Management Service for Education Company

5.0 Nov 2, 2017

Calls are handled in a more efficient way. TheConnection is able to adapt to any company needs.
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Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.
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1 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Inbound & Outbound Information Management Service for Education Company
5.0 — Read more
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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Westpark Communications

4.8 4 reviews

Undisclosed

Undisclosed

50 - 249

Spring, TX

Services provided

25% Call Center Services

40% Customer Service Outsourcing

25% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

18% Virtual receptionist

64% Answering services

18% Inbound appointment scheduling

Westpark Communications is a professional Contact Center Services provider specializing in Inbound Call Center, Customer Support Services, and Customer Care Services. They are praised for their excellent communication, attention to detail, and ability to enhance call structures, with approximately 75% of reviewers highlighting their positive impact on customer relationships. However, there are minor concerns about agent turnover affecting response times.

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Reviews mention Innovative
Westpark Communications has received positive feedback regarding their innovative approach. Clients have highlighted their reliability and strong technical support, with one stating they are an 'innovative company with a great support team.' The overall sentiment reflects satisfaction with the innovative solutions provided, which have significantly saved time and money for the clients.

Inbound Appointment Scheduling for Consumer Products Firm

4.5 Aug 12, 2017

They are an innovative company with a great support team.
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2 of 4 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Air Purification Solution Company
5.0 — Westpark Communications was hired to replace a call center that wasn't performing. The team is now the customer service center, communicating with customers, tracking shipments, and assisting with Read more
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Industry Experience

Westpark Communications has demonstrated expertise across diverse industries, particularly in Consumer Products and Real Estate. Feedback highlights their strengths in customer service, effective communication, and innovative solutions. Clients in Consumer Products commend their ability to enhance operational efficiency and revenue, while those in Real Estate appreciate their professionalism and personalized service. Overall, the sentiment is positive, with strong recommendations for businesses seeking reliable call center and back office support.
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Consumer Products Real estate

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.
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Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

20% Virtual receptionist

70% Answering services

10% Inbound appointment scheduling

Bungee (formerly Direct Answer) is a company specializing in Contact Center and Customer Support Services. Their consistent, high-quality service delivery is evidenced by positive client feedback, with clients particularly impressed by their quick adaptability and superior customer service skills. Approximately 80% of reviews highlight their capability to efficiently manage call handling and support needs, enhancing operational efficiency and customer satisfaction.

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Reviews mention Exceptional performance
Clients have consistently praised Bungee for their exceptional performance, noting a seamless integration and impressive responsiveness. One client highlighted, 'I have nothing but amazing things to say about them—I wish I had found them sooner,' emphasizing their outstanding customer service. Another remarked on the significant revenue increase attributed to Bungee's services, stating, 'Direct Answer is responsible for $100,000 or more worth of business we’ve done.' Overall, the sentiment reflects a high level of satisfaction and effectiveness.

Answering Services, Scheduling, & Merchandise for HVAC Company

5.0 Sep 26, 2018

The project manager is quite involved—sometimes listening to certain calls and later going over the flow with the employee and the caller. They have a thorough quality assurance process. I generally try to go out of my way to take care of my own customers, so when I find a company that does the same for me, I notice it. It takes a lot to impress me with customer service, but they have truly provided a level that has left me impressed and blown away.
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3 of 6 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outsourced Billing Services for Stock Research Company
4.5 — Direct Answer, Inc. provides customer service support for a stock service company. They answer simple questions regarding billing services, such as automatic renewal of membership. Read more
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Industry Experience

Bungee has extensive experience across several industries, including Media, Utilities, and Nonprofit sectors. Clients commend their effective communication, customer service, and adaptability, often noting significant improvements in operational efficiency and revenue growth. Their strengths lie in handling call management, data processing, and donor relations, resulting in positive overall sentiment. Organizations in need of customer service support, data entry, or fundraising assistance may find Bungee to be a suitable partner.
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Media Utilities Nonprofit Arts, entertainment & music

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Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)

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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

20% Call Center Services

40% Content Moderation Services

40% Customer Service Outsourcing

Focus Areas

25% Virtual receptionist

75% Answering services

Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI Computing Company
4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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VRtelemarketers

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

60% Call Center Services

40% Sales Outsourcing

Focus Areas

50% Virtual receptionist

50% Answering services

VRtelemarketers is a specialized provider of telemarketing services, offering comprehensive contact center services including inbound and outbound call handling, customer support, and telephonic support. Their reviews reveal a consistent theme of exceptional customer service and responsiveness, with 100% positive feedback highlighting their ability to enhance client satisfaction, streamline operations, and adapt to specific industry needs.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Financial Services Company
5.0 — VRtelemarketers provided call center services for a financial services company. The team handled inbound and outbound calls, addressed inquiries, and resolved issues. They also focused on lead Read more
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Industry Experience

VRtelemarketers has demonstrated expertise in the financial services and staffing/recruiting industries. Clients in financial services praised their ability to enhance customer satisfaction, improve retention, and streamline operations through efficient call center support. In the staffing sector, they excelled in candidate engagement and communication, significantly reducing time-to-fill for positions. Overall, feedback highlights VRtelemarketers' strong project management, dedication to customer service, and adaptability, making them a suitable partner for businesses seeking improvement in customer interaction and recruitment processes.
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Financial services Other industries

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight VRtelemarketers' competitive pricing and strong value for money. For instance, one client noted their 'good value for cost' and another emphasized that the pricing 'fit our budget.' Overall, the sentiment reflects satisfaction with the financial investment relative to the quality of service, with clients reporting enhanced efficiency and measurable outcomes that justified the costs incurred.
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Luxembourg (1) United Arab Emirates (1)

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Task Virtual

4.9 54 reviews

$1,000+

< $25 / hr

50 - 249

Kolkata, India

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Search Engine Optimization +5

10% Content Marketing

10% Graphic Design

10% Social Media Marketing

10% Web Design

10% Web Development

Focus Areas

25% Virtual receptionist

65% Answering services

10% Inbound appointment scheduling

Task Virtual is a company specializing in back office and telephonic support services, particularly in medical billing. Reviews indicate that they excel in delivering quality work promptly and have significantly increased customer acquisition, saving clients about 20 hours weekly and $200 monthly. Positive feedback is prevalent, though clients suggest more frequent updates.

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2 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent client feedback for Task Virtual indicates a strong overall satisfaction with their SEO services. Clients praised the company's deep understanding of industry-specific needs and their ability to deliver tailored strategies. Notable outcomes included significant increases in website traffic and improved search rankings. Project management was highlighted as excellent, with timely delivery and proactive communication. Minor suggestions for improvement were noted, but overall, clients expressed high confidence in Task Virtual's results and commitment to long-term success.
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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Event Staffing Company
5.0 — Task Virtual provides call center services for an event staffing company. The team has integrated call tracking software and now manages inbound and outbound calls while producing weekly performance Read more
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Industry Experience

Task Virtual has demonstrated significant expertise across multiple industries, including Financial Services, Education, Information Technology, Advertising & Marketing, Arts, and Consumer Products. Clients highlighted their strengths in SEO strategy, operational efficiency, proactive communication, and tailored solutions. Overall sentiment is highly positive, with firms noting increased traffic, customer satisfaction, and streamlined operations. Potential clients in these sectors can trust Task Virtual for their specialized knowledge and impactful results.
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Arts, entertainment & music Education Information technology Advertising & marketing Beauty & Cosmetics IT Services Business services Healthcare Legal Financial services Consumer products & services

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

25% Answering services

25% Inbound appointment scheduling

Face for Business is a distinguished provider of Contact Center Services, offering specialized inbound and outbound call handling, customer support, and telephonic support. Reviewers consistently commend their personalized approach, with 100% noting exceptional customer rapport and integration into client teams. Clients report enhanced customer satisfaction and business performance, with seamless communication and management earning high praise.

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Reviews mention Understands their clients' needs
Clients consistently express high satisfaction with Face for Business, highlighting their deep understanding of client needs. One client noted their decision to hire the company was based on their grasp of product offerings and commitment to customer service. Feedback emphasized their ability to listen and deliver precisely, resulting in improved trust pilot ratings. Overall, clients view Face for Business as an integral partner, showcasing an excellent alignment with client expectations and quality support.

Customer Support for Vaping & CBD Products Manufacturer

4.5 Feb 24, 2022

They listen...and deliver precisely against our remit. Their simplicity, in completely understanding our expectations and quality of support, was impressive.
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2 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist Services for Accounting Firm
5.0 — An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the Read more
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Select Industry to see insights

Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

30% Call Center Services

35% Back Office Outsourcing

35% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

40% Answering services

40% Inbound appointment scheduling

Marke.tel is a Customer Service Center offering Contact Center Services, including both Inbound and Outbound Call Center functions, along with Telemarketing and Customer Support Services. Reviews highlight their efficiency, professionalism, and cost-effectiveness, with 100% of reviewers noting significant payroll savings and improved response times. Their proactive communication and client-first approach foster strong client relationships, though better holiday notifications are suggested.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Marke.tel for their rapid response times and high data accuracy, achieving over 99.5% accuracy in large-scale projects. One client highlighted their ability to scale operations without compromising quality and noted a significant increase in customer satisfaction to 4.8/5. However, suggestions for improvement included a desire for more proactive process optimization and expanded language capabilities to enhance international outreach.
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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Financial Services Company
5.0 — Marke.tel provides BPO services for a financial services company. They deliver agents to handle all incoming communication through phone, chat, and email. They also provide back-office personnel for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
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Australia (4) Canada (2) France (1) Mexico (1) New Zealand (1) United States (1)

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Mango Bibo LLC

5.0 2 reviews

Undisclosed

< $25 / hr

50 - 249

San Diego, CA

Services provided

50% Call Center Services

50% Staffing

Focus Areas

50% Virtual receptionist

50% Answering services

Mango Bibo LLC is a company specializing in Contact Center Services, providing essential customer support through call handling and telephonic support. Reviews reflect 100% satisfaction with their timely delivery and effective communication, highlighting their ability to align with client needs and deliver above expectations consistently.

See all 2 projects
Reviews mention Detail-oriented
Clients consistently highlight Mango Bibo LLC's detail-oriented approach, noting their exceptional attention to project specifications and client vision. One client remarked on the team's ability to elevate their project beyond expectations, emphasizing their attentiveness and responsiveness throughout the design process. The successful delivery of both a visually appealing website and professional business cards further underscores the company's commitment to detail, resulting in improved brand presentation and client satisfaction.

Web Development & Graphic Design for Legal Services Firm

5.0 Sep 23, 2025

The final deliverables met and exceeded expectations, demonstrating the team’s efficiency, creativity, and attention to detail. MangoBibo’s project management was excellent throughout the process. They set clear timelines and milestones, which made it easy to track progress. Deliverables, including the website and business card designs, were consistently delivered on time.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Mango Bibo LLC for their exceptional design and development services. One attorney highlighted their effective communication, attention to detail, and ability to exceed expectations in creating a user-friendly website and professional business cards. The firm's commitment to meeting deadlines and providing a cohesive brand identity has resulted in improved client trust and engagement. Overall, client sentiment reflects high satisfaction and a strong recommendation for their services.
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1 of 1 Virtual receptionist reviews is 5 stars

Unknown avg. project cost

Virtual receptionist Experience

Mango Bibo LLC has received overwhelmingly positive feedback for their Virtual receptionist services, with 100% of reviewers expressing satisfaction. Clients highlight their expertise in communication and timely delivery, noting that they efficiently handle incoming calls and administrative tasks. One client emphasized the company's cultural fit and alignment with values as key selection factors. Notably, all feedback reflects an impressive ability to meet project goals, with no reported areas for improvement.
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1 of 1 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Law Firm
5.0 — Mango Bibo LLC has been hired by a law firm to answer calls and direct them to the appropriate person within the company. The team has also implemented a call tracker form and assisted with Read more
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Virtual Receptionist Services FAQs

A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.

Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:

24/7 or after-hours call answering
Appointment scheduling and calendar management
Call forwarding and message taking
Lead qualification and intake scripting
Bilingual or multilingual support
Live chat or SMS response add-ons

Some agencies also integrate with CRMs and practice-management tools to sync data in real time.

Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:

Pay-as-you-go minutes: $1 – $2.50 per minute
Bundled packages: $150 – $600 per month for 100–300 minutes
Dedicated agents: $1,500 – $4,000 per month for high-volume lines

Always make sure to request a detailed quote before signing any agreements with potential service providers.

Start by mapping your call volume and service hours. Then:

Review Clutch ratings and detailed client feedback.
Request sample call recordings to evaluate tone and professionalism.
Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
Compare contract flexibility—month-to-month vs. annual.

A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.

Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:

Guarantees “zero missed calls” without explaining overflow processes
Hides actual per-minute fees or surcharges
Refuses to share sample scripts or call recordings
Lacks data security certifications for sensitive industries
Provides no clear escalation path for urgent messages

How are your agents trained and evaluated?
Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
What integrations are supported out of the box?
Can I customize call scripts and hold messages?
How do you handle spikes in call volume?
What reporting do I receive—real-time dashboards, weekly summaries?

Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.

Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.

Top Virtual Receptionist Services

List of the Top Virtual Receptionist Companies

Reviews mention Attentive

Answering Services for Property Rental Company

Call Center Services for Nonprofit Organization

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 3 times in the past 6 months

Virtual receptionist Experience

Call Center Services for Mental Health Counseling Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Relay Human Cloud is very responsive

Customer Support Services for Sports Betting & Gambling Firm

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What Clients Have Said

Customer Umbrella is very responsive

Reviews mention Efficient

Customer Verification for Business Service

Customer Phone Support for Consumer Products Firm

Customer Verification for Government Organization

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Call Center Services for Law Firm

Outsourced Reception Services for Family Law Firm

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Reviews mention Customized support

Answering Service for Tech Company

Answering Service for Tech Company

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Recruitment Services for Outsourcing Company

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Call Center & Sales Outsourcing for Construction Company

Survey Research & Data Collection for Nonprofit Organization

Reviewed 11 times in the past 6 months

Call Center Services for Mobile Vehicle Detailing Company

Industry Experience

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Reviews mention Communicative

Web Design for Consulting Company

Marketing, SEO & Advertising Services for BPO Company

Industry Experience

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Average Project Cost Breakdown

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Call Center Services for Utility Company

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Protel BPO is very responsive

Reviews mention Receptive

Call Center Services for Nonprofit Charity Org

IT Help Desk Services for National Homebuilding Company

Line One Contact Centres Inc is very responsive

Reviews mention Innovative

Chatbot Development for Ski Resort

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Call Center Services for IT Solutions Company

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What Clients Have Said

Reviews mention Team players

Call Center Services for Web Development Agency

Call Center Services for Web Development Agency

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