Top Virtual Receptionist Services
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Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$1,000+Undisclosed50 - 249San Francisco, CA
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See all 98 projectsAI bees is a lead generation and marketing company specializing in AI-driven outreach programs, particularly through LinkedIn and email messaging. Clients consistently praise AI bees for their effective project management and ability to generate quality leads, with approximately 90% of reviewers highlighting their strong communication and responsiveness. However, some reviewers suggest improvements in content quality and response times for engagement.
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$1,000+< $25 / hr10 - 49Capon Bridge, WV
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See all 7 projectsBungee (formerly Direct Answer) is a Contact Center Services provider specializing in Customer Support Services, Inbound and Outbound Call Centers, Telemarketing Services, and Telephonic Support. Overall, 83% of reviews highlight their high-quality customer service and adaptability, with clients praising their efficient call handling, quick integration, and ability to tailor services to specific needs. While some mention occasional communication delays, the company’s personalized approach and responsive project management are consistently commended.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 2 projectsVRtelemarketers is a specialized provider of telemarketing services, offering comprehensive contact center services including inbound and outbound call handling, customer support, and telephonic support. Their reviews reveal a consistent theme of exceptional customer service and responsiveness, with 100% positive feedback highlighting their ability to enhance client satisfaction, streamline operations, and adapt to specific industry needs.
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UndisclosedUndisclosed10 - 49Burscough, England
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See all 3 projectsFace for Business specializes in Contact Center Services, providing tailored Customer Support Services including virtual reception, Inbound Call Center, and call handling. Impressively, 100% of reviewers praise their personalized service and seamless integration as part of their team, noting increased client conversions and enhanced trust pilot ratings. Clients consistently highlight their reliability and impeccable communication, with no areas for improvement identified.
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$1,000+< $25 / hr1,000 - 9,999Clovis, NM
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See all 2 projectsYour Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.
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Undisclosed< $25 / hr50 - 249San Diego, CA
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See all 2 projectsMango Bibo LLC is a company specializing in Contact Center Services, providing essential customer support through call handling and telephonic support. Reviews reflect 100% satisfaction with their timely delivery and effective communication, highlighting their ability to align with client needs and deliver above expectations consistently.
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$5,000+< $25 / hr2 - 9
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See all 8 projectsAnswerFone is a Contact Center Services provider specializing in Inbound and Outbound Call Center and Customer Support Services. Reviews indicate a strong emphasis on professionalism and reliable telephonic support, with 100% of clients noting effective communication and qualified staff. While most feedback is positive, some reviews suggest room for improvement in data analysis and pronunciation accuracy.
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$1,000+< $25 / hr10 - 49
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See all 3 projectsSunlightsol Technologies is a web development company specializing in creating modern, responsive websites with integrated eCommerce functionality, SEO optimization, and digital marketing capabilities. Across the reviews, 100% of clients praised their technical expertise, strategic approach, and exceptional project management, resulting in increased user engagement, improved sales, and enhanced client satisfaction. Their commitment to quality and innovation is consistently highlighted.
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$10,000+< $25 / hr250 - 999
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See all 23 projectsMarke.tel is a Customer Service Center offering Contact Center Services, including both Inbound and Outbound Call Center functions, along with Telemarketing and Customer Support Services. Reviews highlight their efficiency, professionalism, and cost-effectiveness, with 100% of reviewers noting significant payroll savings and improved response times. Their proactive communication and client-first approach foster strong client relationships, though better holiday notifications are suggested.
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Undisclosed< $25 / hr1,000 - 9,999Plantation, FL
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See all 23 projectsMiXBS is a company specializing in Contact Center Services, providing 24/7 phone support with a focus on maintaining client branding and professionalism. Reviews indicate a 100% positive feedback rate, praising their cost-effective solutions and responsive team, with 100% of reviewers highlighting their US-based customer service agents and customizable approach.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsANTS is a Contact Center Services provider specializing in creating and managing efficient phone support and sales teams. Reviews highlight a 74% increase in net sales and a 39% rise in repeat customer requests, reflecting their result-oriented approach and 24/7 availability. Clients appreciate their flexibility, with 100% positive feedback and no suggested improvements.
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$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
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See all 8 projectsTurn Key Receptionist is a contact center services company specializing in inbound and outbound call handling, offering telephonic support and customer care services. With a 100% positive feedback rate, clients commend their professionalism, effective communication, and ability to integrate seamlessly with their businesses. Approximately 80% of reviewers highlight their impressive customer service and proactive nature.
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UndisclosedUndisclosed50 - 249
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See all 2 projectsTriviat AI is a specialized firm focusing on developing and integrating AI-powered solutions, particularly in customer support and personal development platforms. Reviews highlight their agility and effectiveness, with 100% positive feedback regarding their project management skills and customization capabilities. Their solutions, such as chatbots and voice assistants, have significantly improved operational efficiencies for clients.
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$1,000+< $25 / hr50 - 249Pune, India
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See all 4 projectsAcquirex is a versatile IT services and business solutions provider, focusing on tech support, infrastructure management, and digital transformations. With a 100% positive feedback rate, clients commend their timely delivery, adaptability, and cost-effectiveness, enhancing operations and sales by 30%. Eighty percent of reviews highlight their alignment with company values and transparency.
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$5,000+< $25 / hr50 - 249
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See all 4 projectsDigiReps.co is a telemarketing services company specializing in outbound call center and customer support services. Reviews highlight their efficient call handling and impressive impact, with 100% positive feedback on their timely delivery and communication. Their effective strategy led to 200 daily cold calls and successfully transferred warm leads to sales teams.
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$1,000+< $25 / hr50 - 249Dover, DE
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See all 4 projectsCall Savvys is a Contact Center Services provider specializing in Customer Support Services, focusing on cold calling and client acquisition management for real estate. Overall feedback is highly positive, with 90% of reviews praising their expertise and professionalism. Clients commend their project management and timely delivery, although 10% suggest improvements in communication about tools and applications.
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$1,000+$25 - $49 / hr50 - 249Coimbatore, India
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See all 10 projectsStepping EDGE is a versatile software development and digital marketing company known for its expertise in custom software development, e-commerce solutions, and marketing services. Reviews indicate high satisfaction, with no negative feedback noted. Clients frequently commend their professionalism, responsiveness, and ability to meet deadlines, with particular praise for their project management and adaptability, which are mentioned in 100% of reviews.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
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See all 9 projectsReceptionHQ is a company specializing in Contact Center Services, particularly inbound call handling and customer support services. The overall feedback from clients is overwhelmingly positive, with users highlighting their services as user-friendly and effective, saving significant time and costs. An impressive 100% of reviewers cite excellent customer service as a strength, though some suggest more personalized features could enhance their offerings.
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UndisclosedUndisclosed250 - 999Cairo, Egypt
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See all 2 projectsLEO Trading Agency offers Contact Center Services, including Customer Support Services and Telemarketing Services. Reviews highlight their impressive commitment, timely delivery, and effective project management, making them a reliable partner for outsourcing recruitment and telesales services. Overall, clients appreciate their ability to meet requirements and deliver benefits efficiently.
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$1,000+< $25 / hr50 - 249Dumaguete, Philippines
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See all 3 projectsPac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.
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UndisclosedUndisclosed1,000 - 9,999Karachi, Pakistan
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See all 1 projectsSybrid Private Limited is a digital services company specializing in e-commerce support, digital marketing, and SEO. Reviewers highlight successful outcomes such as a 20% increase in online sales and organic traffic, alongside a 3.2x return on ad spend. Clients commend Sybrid Private Limited for their cooperative and supportive approach, with no significant areas for improvement noted.
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UndisclosedUndisclosed50 - 249Birmingham, England
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See all 1 projectsLuminaVest is a company specializing in Contact Center Services with a focus on comprehensive support for real estate businesses, including lead generation, cold calling, and deal management. They received overwhelmingly positive feedback, with nearly 100% of reviewers praising their professionalism, organization, and ability to deliver results. Clients particularly appreciated their effective team management and tech setup capabilities.
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$1,000+< $25 / hr10 - 49Sofia, Bulgaria
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See all 2 projectsInfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.
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UndisclosedUndisclosed10 - 49Lake Forest, IL
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See all 1 projectsChicago Business VoIP specializes in providing business phone solutions and IT support services. Reviews highlight their exceptional customer service and dedication to resolving issues, with 100% of clients praising their honesty and fair pricing. The company is noted for effectively managing communication systems while aligning with customer values and offering good value for cost.
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UndisclosedUndisclosed50 - 249
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See all 10 projectsAnswerHero is an inbound call center specializing in customer support services and telephonic support. Their reviews highlight strong customer service and efficient call handling, with approximately 100% of respondents praising their service quality and noting significant time and cost savings. Some customers suggest improvement in pricing, but overall, AnswerHero is highly regarded for its excellent personal contact and community engagement.
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$1,000+< $25 / hr10 - 49New Delhi, India
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See all 2 projectsMultilingual Call Centers is a Contact Center Services provider specializing in multilingual customer support and telephonic communication solutions. They have consistently received exceptional feedback, with 100% of reviewers praising their linguistic versatility and high-quality, culturally sensitive interaction. Clients commend their seamless integration and proactive communication, noting significant improvements in customer satisfaction and operational efficiency.
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$1,000+Undisclosed50 - 249
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See all 1 projectsSupporto is a Customer Support Services company specializing in multilingual Contact Center Services, including Inbound and Outbound Call Center solutions. Reviewers consistently commend Supporto for their quick response times and professional team, with 100% positive feedback highlighting their ability to handle customer interactions efficiently and maintain a positive company image. They are noted for their expertise in managing global campaigns in multiple languages.
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$5,000+$100 - $149 / hr10 - 49Toronto, Canada
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See all 1 projectsSeologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsSWITCH360 is a customer service center specializing in Contact Center Services, particularly in Customer Support Services and Call Handling. The company received 100% positive feedback, with clients praising their experienced team, budget-friendly pricing, and ability to increase customer satisfaction ratings. Their timely project delivery and effective communication were also highlighted as impressive attributes.
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UndisclosedUndisclosed2 - 9Coral Gables, FL
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See all 1 projectsSunshine1 is a company specializing in Call Center Services, providing comprehensive Customer Support Services and Telephonic Support. Overall feedback is overwhelmingly positive, with 95% of reviewers highlighting their exceptional Inbound and Outbound Call Center capabilities and superior Customer Care Services, showcasing their proficiency in efficient Call Handling and Customer Service Center operations.
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$1,000+< $25 / hr10 - 49
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See all 15 projectsVicky Virtual is a provider of virtual receptionist and call center services, specializing in inbound and outbound call handling and customer support services. Reviews indicate a high level of satisfaction, with over 90% of clients highlighting their professionalism, responsiveness, and cost-effectiveness. Many clients specifically commend their ability to efficiently manage large call volumes and maintain a friendly and organized approach, with several noting a substantial increase in business conversions.
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$1,000+< $25 / hr2 - 9London, England
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See all 1 projectsFirsttouch Digitals Global is a multi-faceted company offering Contact Center Services, along with web app development and social media management. The reviews suggest a strong emphasis on efficiency and innovative technology solutions, with 100% positive feedback highlighting their quick issue resolution and adaptability to new technologies. The company's ability to enhance AI deployment and social media presence was notably appreciated.
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$1,000+$25 - $49 / hr10 - 49Philadelphia, PA
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See all 6 projectsAnswerFront, a provider of Contact Center Services, excels in Customer Support and Telephonic Support, delivering comprehensive solutions such as 24/7 Call Handling and CRM integration. With a strong emphasis on quality, 100% of the reviews highlight their timely delivery and enhanced client satisfaction, resulting in significant improvements in customer interactions and operational efficiency.
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$5,000+$100 - $149 / hr10 - 49Pasig, Philippines
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See all 4 projectsMainSource 365 Tech LLC is a comprehensive managed IT service provider offering solutions like cybersecurity, tech support, digital marketing, and web development. Clients commend their reliability and dedication, with 100% of reviewers highlighting their knowledgeable, responsive, and passionate team. The company is noted for efficiently increasing clients' performance and revenue, demonstrating a strong return on investment and seamless communication.
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$5,000+< $25 / hr2 - 9Orlando, FL
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See all 4 projectsDisa Innovations is a contact center company specializing in customer support services and appointment setting, particularly suited to construction industry needs. Feedback shows 100% satisfaction, highlighting their effective project management and adaptability. Clients appreciate their tailored contact center solutions and responsive communication, with no reported areas for improvement.
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$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
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See all 13 projectsUpstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsTelvo Global is a provider of Contact Center Services, specializing in AI-powered voice and SMS solutions for Customer Support Services. Reviews highlight their effective combination of advanced technology with tailored business solutions, resulting in improved operational efficiency and lead generation. Impressively, 100% of reviewers noted their responsiveness and ability to enhance lead engagement through personalized experiences.
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$1,000+< $25 / hr50 - 249
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See all 7 projectsEluminous VA is a back-office outsourcing company known for its exceptional service in data entry, document management, and administrative tasks. Across reviews, 100% of clients highlight their professionalism, efficiency, and communication. They consistently exceed expectations, with several clients noting their impressive project management and cost-effective solutions.
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$1,000+< $25 / hr50 - 249Cape Town, South Africa
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See all 3 projectsThe Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.
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UndisclosedUndisclosed2 - 9Queens Park, Australia
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See all 1 projectsMatchboard is a specialized company offering Contact Center Services, particularly in Customer Support Services and after-hours Inbound Call Center operations. Their reviews highlight a robust expertise in call handling and telephonic support, with a 100% positive feedback rate emphasizing their professionalism and knowledge in matching clients with suitable service providers. Notably, they effectively managed over 100 missed calls monthly, enhancing client operations.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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UndisclosedUndisclosed50 - 249San Antonio, TX
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See all 1 projectsTAS United is a Contact Center Services provider specializing in Customer Support Services and Call Handling. According to reviews, 100% of clients praised their dependability and communication, highlighting their effectiveness in reducing internal workload. Initial challenges with script clarity were swiftly addressed, showcasing their responsive and adaptable service approach.
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$1,000+Undisclosed10 - 49Irvine, CA
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See all 1 projectsHelpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.
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Undisclosed< $25 / hr250 - 999
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See all 2 projectsMaxtech Data House Private Limited is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center services, as well as Customer Care Services. Their reviews reflect 100% positive feedback for their ability to deliver expected results and generate significant business, with many clients highlighting their effective team model and satisfactory customer care services.
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$1,000+< $25 / hr10 - 49Mumbai, India
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See all 4 projectsCaptico Consultancy is a versatile IT services provider specializing in ERP development, website design, and technical platform design. With a team of 6-10 employees, they are highly regarded for their effective project management and responsiveness, with 100% of reviewers praising their business understanding and technical expertise. The company is noted for its commitment and strong client relationships, with no significant areas for improvement mentioned.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA, a company specializing in call center services, provides inbound call handling and customer support for medical practices. Feedback highlights their professionalism and efficiency, with 80% of reviewers praising their time-saving service and quick email responses. However, 20% mentioned issues with call transfers, suggesting room for improvement in this area. Overall, they are recommended for effective telephonic support.
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$10,000+< $25 / hr250 - 999Valley View, OH
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See all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
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$1,000+< $25 / hr50 - 249Ciudad de Guatemala, Guatemala
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See all 1 projectsInfinity Center BPO is a contact center service provider specializing in telemarketing and customer care services. Reviewers highlight their impressive performance in increasing sales by 30% and managing high call volumes. Their personalized service approach and effective communication, despite minor cultural differences, have been well-received, with over 90% of feedback being positive.
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UndisclosedUndisclosed50 - 249Charleston, SC
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See all 16 projectsCall Experts is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. Reviewers consistently praise their ability to meet goals and deliver quality service, with approximately 100% noting their positive impact on efficiency and cost savings. However, some suggest potential improvements in service expansion and call rate optimization.
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Undisclosed< $25 / hr250 - 999
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See all 11 projectsCabilyt is a customer service center specializing in inbound and outbound call center services, lead generation, and telemarketing services. Reviews highlight their proactive approach, efficiency, and ability to deliver high-quality leads, with 100% of reviewers noting improved lead generation and operational efficiency. Their personalized service and commitment to client success are consistently praised, although there's room for technological advancement in analytics.
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List of the Top 15 Virtual Receptionist Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Call Center Services34% Virtual receptionist90% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services50% Virtual receptionist90% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
33.8/40.017.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services56% Virtual receptionist50% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.7/40.016.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services35% Virtual receptionist50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
25% Call Center Services100% Virtual receptionist75% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
32.2/40.017/20 Reviews8.2/10 Clients & Experience7/10 Market PresenceService focus
50% Call Center Services43% Virtual receptionist50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
31.6/40.016.2/20 Reviews8.3/10 Clients & Experience7.1/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.5/40.018.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services20% Virtual receptionist80% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
20% Call Center Services15% Virtual receptionist80% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Virtual receptionist30% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
15% Call Center Services20% Virtual receptionist85% Other -
$1,000+< $25 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
31.2/40.016.2/20 Reviews6.8/10 Clients & Experience8.1/10 Market PresenceService focus
35% Call Center Services100% Virtual receptionist65% Other -
UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
36.2/40.019/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services33% Virtual receptionist90% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34.1/40.017.4/20 Reviews8.4/10 Clients & Experience8.2/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
20% Call Center Services34% Virtual receptionist80% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services40% Virtual receptionist90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services58% Virtual receptionist32% Other -
$5,000+< $25 / hr250 - 999Kalyan, India
Ability to deliver
31.4/40.018.2/20 Reviews7.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services80% Virtual receptionist75% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
32.1/40.016.2/20 Reviews9/10 Clients & Experience6.9/10 Market PresenceService focus
30% Call Center Services35% Virtual receptionist70% Other
Latest Virtual Receptionist Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Virtual Receptionist Services FAQs
A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.
Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:
- 24/7 or after-hours call answering
- Appointment scheduling and calendar management
- Call forwarding and message taking
- Lead qualification and intake scripting
- Bilingual or multilingual support
- Live chat or SMS response add-ons
Some agencies also integrate with CRMs and practice-management tools to sync data in real time.
Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:
- Pay-as-you-go minutes: $1 – $2.50 per minute
- Bundled packages: $150 – $600 per month for 100–300 minutes
- Dedicated agents: $1,500 – $4,000 per month for high-volume lines
Always make sure to request a detailed quote before signing any agreements with potential service providers.
Start by mapping your call volume and service hours. Then:
- Review Clutch ratings and detailed client feedback.
- Request sample call recordings to evaluate tone and professionalism.
- Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
- Compare contract flexibility—month-to-month vs. annual.
A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.
Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:
- Guarantees “zero missed calls” without explaining overflow processes
- Hides actual per-minute fees or surcharges
- Refuses to share sample scripts or call recordings
- Lacks data security certifications for sensitive industries
- Provides no clear escalation path for urgent messages
- How are your agents trained and evaluated?
- Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
- What integrations are supported out of the box?
- Can I customize call scripts and hold messages?
- How do you handle spikes in call volume?
- What reporting do I receive—real-time dashboards, weekly summaries?
Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.
Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.