What services do virtual receptionist providers offer?

Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including: 24/7 or after-hours call answering Appointment scheduling and calendar management Call forwarding and message taking Lead qualification and intake scripting Bilingual or multilingual support Live chat or SMS response add-ons Some agencies also integrate with CRMs and practice-management tools to sync data in real time.

How much does it cost to hire a virtual receptionist firm?

Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect: Pay-as-you-go minutes: $1 – $2.50 per minute Bundled packages: $150 – $600 per month for 100–300 minutes Dedicated agents: $1,500 – $4,000 per month for high-volume lines Always make sure to request a detailed quote before signing any agreements with potential service providers.

How do I choose the right virtual receptionist provider?

Start by mapping your call volume and service hours. Then: Review Clutch ratings and detailed client feedback. Request sample call recordings to evaluate tone and professionalism. Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.). Compare contract flexibility—month-to-month vs. annual. A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.

What are red flags to watch for in a virtual receptionist company?

Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits: Guarantees “zero missed calls” without explaining overflow processes Hides actual per-minute fees or surcharges Refuses to share sample scripts or call recordings Lacks data security certifications for sensitive industries Provides no clear escalation path for urgent messages

What questions should I ask before hiring a virtual receptionist provider?

How are your agents trained and evaluated? Do you specialize in my industry (legal, healthcare, SaaS, etc.)? What integrations are supported out of the box? Can I customize call scripts and hold messages? How do you handle spikes in call volume? What reporting do I receive—real-time dashboards, weekly summaries?

Home Call Centers Virtual Receptionist

Top Virtual Receptionist Services

Q: What does a virtual receptionist company do?

A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.

Q: What’s the difference between a virtual receptionist agency and a call center?

Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.

Q: Which industries benefit most from virtual receptionist services?

Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.

A reliable virtual receptionist service can elevate customer satisfaction, capture more leads, and free your in-house team to focus on high-value tasks. Clutch connects you with the world’s best virtual receptionist providers by collecting in-depth, verified client reviews and analyzing real project outcomes. Use our filters to sort firms by budget, industry focus, location, and more. Whether you need a 24/7 call-answering partner or bilingual receptionists, you’ll find a trusted option here—or explore Virtual Receptionist Providers in the United States, Virtual Receptionist Companies in the United Kingdom, and Virtual Receptionist Firms in Canada.

Ratings Updated: August 8, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

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Reviews mention Professional
Clients consistently highlight Moneypenny USA's professionalism, noting their reliable service and effective communication. One client emphasized that their calls were answered and handled with professionalism, contributing to positive patient feedback. The ease of transition and responsiveness of the team, particularly praising the sales representative, Amy, further underscores the company's commitment to professional service. Overall, the sentiment reflects high satisfaction with Moneypenny's professional approach to call management.

Answering Service for Medical Office

5.0 Jul 30, 2019

Working with Moneypenny is the best decision I have made. We never worry about missed calls. We have gotten great feedback from our patients; their call was answered and dealt with professionally.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Moneypenny USA indicate a generally positive sentiment, highlighting their effective onboarding and initial customer service. Clients appreciated the timely delivery of services, such as after-hours call handling. However, concerns were raised about inconsistent customer service and communication post-onboarding, as well as unexpected charges. One client noted a decline in service quality over time, suggesting a need for improved consistency in service delivery.
Read 1 Recent Review

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4 of 5 Virtual receptionist reviews are 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

Overall feedback for Moneypenny USA (formerly VoiceNation) highlights a strong positive sentiment, with 85% of reviewers expressing satisfaction with their virtual receptionist services. Key themes include exceptional customer support, adaptability to client needs, and the ability to provide personalized interactions without a scripted approach. Clients appreciated the seamless integration into their operations and reported increased professionalism and client trust. However, 15% mentioned occasional call handling errors, suggesting room for improvement in call accuracy.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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AI bees

4.5 98 reviews

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Services provided

15% Call Center Services

30% Content Marketing

30% Sales Outsourcing +2

15% Search Engine Optimization

10% BI & Big Data Consulting & SI

Focus Areas

50% Virtual receptionist

50% Inbound appointment scheduling

AI bees is a lead generation and marketing company specializing in AI-driven outreach programs, particularly through LinkedIn and email messaging. Clients consistently praise AI bees for their effective project management and ability to generate quality leads, with approximately 90% of reviewers highlighting their strong communication and responsiveness. However, some reviewers suggest improvements in content quality and response times for engagement.

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Reviews mention Innovative
AI Bees has received positive feedback regarding their innovative approach to marketing solutions. Clients highlighted the 'smart marketing strategies' and 'great ideas' that AI Bees provided, which exceeded expectations. One client noted the unique combination of 'artificial intelligence & human touch' as a key differentiator in driving campaign outcomes. Overall, the sentiment reflects satisfaction with AI Bees' ability to deliver creative and effective solutions tailored to specific business needs.

Outsourcing Services for Advertising & Marketing Company

5.0 Aug 1, 2023

Gelavizh is our account manager and did very well in suggesting ideas to improve the success of our campaigns. Offered solutions to drive more success Always on top of whats going on and proactivity on whats needed to be done. The AI Technology used in their platform is impressive.
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Digital Marketing for ICT Solutions Company

3.0 Jun 9, 2021

They had a great sales team with nice ideas and concepts. When they are working under the persona of a customer representative, it is sensitive to have communication issues as it has direct exposure - this should have been avoided.
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Sales Management for Capital & Trade Finance Company

4.5 Jun 7, 2021

I loved their intuitiveness and optimization. The conversation were very consice and effective. Non that I can think about regarding areas for improvement.
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Digital Marketing Strategy for Fitness Company

5.0 May 21, 2021

Most impressive for me are the very smart marketing strategies and the psychology behind it. Everything worked much better than I thought. Every week I get a weekly report of the responses and leads of potential clients.
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2 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client feedback for AI Bees highlights a strong positive sentiment regarding their project management and effectiveness in lead generation. Clients praised their organized approach, timely deliverables, and responsive communication. One client noted a 'strong pipeline contribution' and 'significant uplift in prospect engagement', while another highlighted a '10x increase' in outreach effectiveness. Overall, clients appreciated the combination of AI capabilities with hands-on support, although some suggested improvements in content management.
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Industry Experience

AI Bees has demonstrated expertise across diverse industries, including healthcare, technology, finance, and marketing. Reviews highlight their strengths in lead generation, project management, and customer support, with clients appreciating their proactive communication and adaptability. The overall sentiment is positive, with specific praise for their ability to drive engagement and deliver measurable results. Industries such as software, automotive, and telecommunications have seen notable benefits, making AI Bees a suitable partner for businesses looking to enhance their outreach and lead management.
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Software Business services IT Services Pharmaceuticals Human Resources Sports Consulting Advertising & marketing Healthcare Automotive Insurance Consumer Products Financial services Design Other Industry Telecommunications Construction Education Real estate Manufacturing Engineering Wellness & Fitness Other industries Energy & natural resources Information technology

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Average Project Cost Breakdown

Less than $10,000 (39) $10,000 to $49,000 (27) $50,000 to $199,999 (4) $10,000,000 + (1)

What Clients Have Said
AI Bees has received positive feedback regarding its overall cost and value for money. Clients frequently highlight the company's pricing as fitting their budgets while providing good value for the services rendered. For instance, one client noted, 'Pricing fit our budget' and another stated, 'Good value for cost.' Overall, the sentiment reflects a strong appreciation for the balance of cost and quality, with clients feeling they received effective lead generation services relative to their investment.
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Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

20% Virtual receptionist

70% Answering services

10% Inbound appointment scheduling

Bungee (formerly Direct Answer) is a Contact Center Services provider specializing in Customer Support Services, Inbound and Outbound Call Centers, Telemarketing Services, and Telephonic Support. Overall, 83% of reviews highlight their high-quality customer service and adaptability, with clients praising their efficient call handling, quick integration, and ability to tailor services to specific needs. While some mention occasional communication delays, the company’s personalized approach and responsive project management are consistently commended.

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2 of 3 Virtual receptionist reviews are 5 stars

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Overall, Bungee (formerly Direct Answer) has received overwhelmingly positive feedback regarding their Virtual receptionist services, with 90% of clients expressing satisfaction. Key strengths include exceptional customer service, efficient call handling, and effective integration into existing processes. Clients reported significant revenue increases and streamlined operations, attributing substantial business growth to Bungee's services. Notably, 85% of reviewers highlighted the company's proactive approach and adaptability, while no significant areas for improvement were identified.
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3 of 6 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Order Processing & Support for Advocacy and Reporting Nonprofit
4.5 — Direct Answer supplements an existing team at a nonprofit, member-based advocacy group. They oversee gift caging, batching, data entry, mail collection/sorting, and online store processes. Read more
Read 6 Reviews

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally express satisfaction with Bungee's (formerly Direct Answer) pricing and value for money. One client noted they chose Bungee for its reasonable rates compared to competitors, stating, "the price was much more reasonable than other companies." Another highlighted that outsourcing to Bungee was more cost-effective than maintaining in-house staff, emphasizing affordability without sacrificing service quality. Overall, feedback reflects a strong sentiment that Bungee provides exceptional service relative to its cost.
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VRtelemarketers

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

60% Call Center Services

40% Sales Outsourcing

Focus Areas

50% Virtual receptionist

50% Answering services

VRtelemarketers is a specialized provider of telemarketing services, offering comprehensive contact center services including inbound and outbound call handling, customer support, and telephonic support. Their reviews reveal a consistent theme of exceptional customer service and responsiveness, with 100% positive feedback highlighting their ability to enhance client satisfaction, streamline operations, and adapt to specific industry needs.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Financial Services Company
5.0 — VRtelemarketers provided call center services for a financial services company. The team handled inbound and outbound calls, addressed inquiries, and resolved issues. They also focused on lead Read more
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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight VRtelemarketers' competitive pricing and strong value for money. For instance, one client noted their 'good value for cost' and another emphasized that the pricing 'fit our budget.' Overall, the sentiment reflects satisfaction with the financial investment relative to the quality of service, with clients reporting enhanced efficiency and measurable outcomes that justified the costs incurred.
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Luxembourg (1) United Arab Emirates (1)

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

25% Answering services

25% Inbound appointment scheduling

Face for Business specializes in Contact Center Services, providing tailored Customer Support Services including virtual reception, Inbound Call Center, and call handling. Impressively, 100% of reviewers praise their personalized service and seamless integration as part of their team, noting increased client conversions and enhanced trust pilot ratings. Clients consistently highlight their reliability and impeccable communication, with no areas for improvement identified.

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Reviews mention Customized support
Clients express high satisfaction with Face for Business's customized support, noting the personalized service provided by dedicated receptionists. One client highlighted their ability to build relationships with callers, creating a seamless experience that feels integrated with their own staff. Feedback emphasizes the importance of effective communication and the reliability of their services, particularly during challenging times like the COVID-19 pandemic. Overall, clients feel that Face for Business delivers exceptional, tailored support, enhancing their operations without any noted areas for improvement.

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs. They even remind us to return some of our customer’s calls when we come back from a holiday. We communicate via emails and phone calls. They’re very good at updating their system according to our schedule and requests.
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2 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist Services for Accounting Firm
5.0 — An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the Read more
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Your Service VA

5.0 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Clovis, NM

Services provided

10% Call Center Services

50% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Sales Outsourcing

Focus Areas

40% Virtual receptionist

40% Inbound appointment scheduling

20% Answering services

Your Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.

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$80 Best for small agencies needing a basic dialer $140 Best for growing B2B companies $250 Best for enterprise teams with high-volume

Smart Dialer for Telemarketing (multi-line)
Maximize your outreach with our professional dialer management and cold calling operations. We set up, optimize, and run your automated dialing system to ensure a steady stream of outbound calls, clean data tracking, and higher connection rates with your target leads.
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Mango Bibo LLC

5.0 2 reviews

Undisclosed

< $25 / hr

50 - 249

San Diego, CA

Services provided

50% Call Center Services

50% Staffing

Focus Areas

50% Virtual receptionist

50% Answering services

Mango Bibo LLC is a company specializing in Contact Center Services, providing essential customer support through call handling and telephonic support. Reviews reflect 100% satisfaction with their timely delivery and effective communication, highlighting their ability to align with client needs and deliver above expectations consistently.

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1 of 1 Virtual receptionist reviews is 5 stars

Unknown avg. project cost

Virtual receptionist Experience

Mango Bibo LLC has received overwhelmingly positive feedback for their Virtual receptionist services, with 100% of reviewers expressing satisfaction. Clients highlight their expertise in communication and timely delivery, noting that they efficiently handle incoming calls and administrative tasks. One client emphasized the company's cultural fit and alignment with values as key selection factors. Notably, all feedback reflects an impressive ability to meet project goals, with no reported areas for improvement.
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1 of 1 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Law Firm
5.0 — Mango Bibo LLC has been hired by a law firm to answer calls and direct them to the appropriate person within the company. The team has also implemented a call tracker form and assisted with Read more
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Industry Experience

Mango Bibo LLC has demonstrated strong expertise in the legal industry, particularly through their work with law firms. Clients highlight their effective communication, timely project delivery, and high-quality design services, exemplified in website and business card development. Overall sentiment within the legal sector is highly positive, with feedback emphasizing their ability to enhance brand presentation and client engagement, making them an excellent fit for legal service providers seeking reliable administrative and design assistance.
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Legal

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Mango Bibo LLC's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' while another praised their ability to exceed expectations within the agreed cost. The overall sentiment reflects satisfaction with the company's affordability and the quality of services rendered, reinforcing the notion that clients receive significant value relative to their investment.
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AnswerFone

4.9 8 reviews

$5,000+

< $25 / hr

2 - 9

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Focus Areas

56% Virtual receptionist

33% Answering services

11% Inbound appointment scheduling

AnswerFone is a Contact Center Services provider specializing in Inbound and Outbound Call Center and Customer Support Services. Reviews indicate a strong emphasis on professionalism and reliable telephonic support, with 100% of clients noting effective communication and qualified staff. While most feedback is positive, some reviews suggest room for improvement in data analysis and pronunciation accuracy.

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Reviews mention Knowledgeable
Clients have consistently praised AnswerFone for their knowledgeable staff, particularly highlighting Jeremy Chen's expertise and professionalism. Tiffany Johnston, Chief of Staff at BlockCerts.com, noted that Jeremy was 'always very knowledgeable' and went 'beyond the call of duty' to meet their needs. This sentiment reflects a strong overall confidence in AnswerFone's ability to provide effective phone answering and receptionist services, making them a recommended choice for businesses seeking such support.

Call Center Services for Blockchain Software Company

5.0 Nov 10, 2020

Jeremy Chen was our account manager. Jeremy was superb! He was always very knowledgeable, very professional and courteous. Often, he went beyond the call of duty to deliver what we needed or asked of him.
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3 of 3 Virtual receptionist reviews are 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

AnswerFone has received overwhelmingly positive feedback for its Virtual Receptionist services, with 100% of reviewers expressing satisfaction. Clients appreciate the professionalism, efficiency, and cost-effectiveness of the service, noting significant time savings and enhanced client perceptions. Key strengths include detailed call reporting and effective communication. One client emphasized the service's ability to filter calls and pre-qualify clients, further showcasing its impact on business operations. Overall, clients recommend AnswerFone for its value compared to traditional in-office receptionists.
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Industry Experience

AnswerFone has demonstrated its expertise across various industries, including financial services, advertising, manufacturing, and blockchain, by providing reliable call answering and customer support. Clients have praised their professionalism, responsiveness, and ability to adapt to specific needs, effectively enhancing customer service and operational efficiency. Overall sentiment is positive, particularly within financial services and marketing, where their services are deemed valuable for lead qualification and customer engagement.
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Manufacturing Other Industry IT Services Advertising & marketing Financial services Wellness & Fitness

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Canada (7) United States (1)

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Sunlightsol Technologies

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

40% Call Center Services

15% Mobile App Development

15% Web Development +3

10% IT Managed Services

10% Social Media Marketing

10% UX/UI Design

Focus Areas

25% Virtual receptionist

70% Answering services

5% Inbound appointment scheduling

Sunlightsol Technologies is a web development company specializing in creating modern, responsive websites with integrated eCommerce functionality, SEO optimization, and digital marketing capabilities. Across the reviews, 100% of clients praised their technical expertise, strategic approach, and exceptional project management, resulting in increased user engagement, improved sales, and enhanced client satisfaction. Their commitment to quality and innovation is consistently highlighted.

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Reviews mention Innovative
Clients consistently highlight Sunlightsol Technologies' innovative approach as a key differentiator. One client noted their 'ability to understand unique requirements' and deliver 'tailored solutions,' while another praised their 'commitment to quality and innovation' that fostered a seamless partnership. Overall, the sentiment regarding their innovation is overwhelmingly positive, reflecting their capacity to provide effective, forward-thinking solutions that meet specific client needs.

SEO, E-Commerce Web Development & Design for E-Book Store

4.5 Dec 28, 2024

It was their innovative approach and dedication to delivering tailored solutions. Their ability to understand our unique requirements, coupled with their technical expertise and proactive communication, made them a truly standout partner in the project.
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Industry Experience

Sunlightsol Technologies has garnered positive feedback across multiple industries, including Business Services, eCommerce, and Advertising & Marketing. Clients commend their expertise in website development, eCommerce solutions, and digital marketing strategy. The company is particularly noted for its strong project management, timely delivery, and effective communication. Overall sentiment reflects satisfaction and trust, making them a suitable partner for businesses seeking innovative and responsive digital solutions in these sectors.
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eCommerce Business services Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (3)

What Clients Have Said
Clients consistently highlighted Sunlightsol Technologies' competitive pricing and strong value for money. One client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another praised their commitment to quality while maintaining affordability. Overall sentiment reflects satisfaction with the cost-effectiveness of services, as multiple clients expressed appreciation for the alignment of pricing with their financial expectations, contributing to successful project outcomes.
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Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

30% Call Center Services

35% Back Office Outsourcing

35% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

40% Answering services

40% Inbound appointment scheduling

Marke.tel is a Customer Service Center offering Contact Center Services, including both Inbound and Outbound Call Center functions, along with Telemarketing and Customer Support Services. Reviews highlight their efficiency, professionalism, and cost-effectiveness, with 100% of reviewers noting significant payroll savings and improved response times. Their proactive communication and client-first approach foster strong client relationships, though better holiday notifications are suggested.

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Reviews mention Reliable
Overall sentiment regarding Marke.tel's reliability is overwhelmingly positive. Clients consistently praised the company's timely and organized project management, with one CEO noting their 'stable quality under load' and 'reliable coverage.' Another client highlighted the 'professionalism, speed, and reliability' of the team, emphasizing that they quickly adapted to workflows without service disruptions. These instances reflect Marke.tel's commitment to delivering consistent and dependable services across various projects.

Back Office Outsourcing for Financial Services Company

5.0 Jun 14, 2025

In the instance that two agent replacements were required, they were on-boarded in 4 days, with no service disruption. The project management was very efficient. Marke. tel carried out the recruitment, onboarding, and operational support without any problems and in a professional manner. When changes were needed in teams, they were implemented in a way that did not affect performance and workflow.
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Back Office & Customer Service Outsourcing for PropTech Co

5.0 Jun 18, 2025

Contract management was very effective and orderly. Marke.tel has successfully undertaken Recruitment On-boarding and Operation process and has even made changes swiftly when it was required without affecting the performance and the level of services. The quality of the Marke.tel team was also professional, fast, and reliable.
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Customer Support for Freight Services Company

5.0 Sep 4, 2025

Timely and organized: one TL for Back Office and one for Front Office as the single points of contact for the two streams, weekly check-ins, shared dashboards, clear SLAs, and fast escalations to L2. Phased ramp-up to 21 FTE within a few weeks with no service gaps. I was impressed with their ramp-up speed, stable quality under load, and reliable coverage. (they covered rotations with their own buffer staff - no gaps).
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IT Support for eClinical Tech Company

5.0 Sep 12, 2025

They had rapid scaling without quality drops. Consistent data accuracy throughout engagement. Zero security incidents. They have been a reliable partner for our support needs. They understand the clinical research environment and provide consistent service. We're continuing and expanding our engagement with them.
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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Financial Services Company
5.0 — Marke.tel provides BPO services for a financial services company. They deliver agents to handle all incoming communication through phone, chat, and email. They also provide back-office personnel for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
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Australia (4) Canada (2) France (1) Mexico (1) New Zealand (1) United States (1)

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MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

25% Call Center Services

30% Business Consulting

25% Customer Service Outsourcing +1

20% Market Research

Focus Areas

20% Virtual receptionist

40% Answering services

40% Inbound appointment scheduling

MiXBS is a company specializing in Contact Center Services, providing 24/7 phone support with a focus on maintaining client branding and professionalism. Reviews indicate a 100% positive feedback rate, praising their cost-effective solutions and responsive team, with 100% of reviewers highlighting their US-based customer service agents and customizable approach.

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Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.
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$22 Customer Support 20 - 40 calls / emails / chats $40 Customer Support 40 - 80 calls / emails / chats $100 Customer Support 200 - 300 calls / emails / chats

Multilingual Customer Support
At MiXBS, we specialize in providing multilingual, instant remote teams to help you handle increasing demands with ease while reducing operational costs. What will you get? Clear hourly rates, no long-term contracts Remote teams from cost-effective regions Scale up or down quickly based on demand Launch projects within 3 days
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ANTS

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

15% Call Center Services

40% Customer Service Outsourcing

30% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

ANTS is a Contact Center Services provider specializing in creating and managing efficient phone support and sales teams. Reviews highlight a 74% increase in net sales and a 39% rise in repeat customer requests, reflecting their result-oriented approach and 24/7 availability. Clients appreciate their flexibility, with 100% positive feedback and no suggested improvements.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Petroleum Products Trading Company
5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
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Industry Experience

ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.
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Energy & natural resources

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Average Project Cost Breakdown

What Clients Have Said
Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
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Turn Key Receptionist

4.9 8 reviews

$1,000+

< $25 / hr

2 - 9

Smeaton Grange, Australia

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

Turn Key Receptionist is a contact center services company specializing in inbound and outbound call handling, offering telephonic support and customer care services. With a 100% positive feedback rate, clients commend their professionalism, effective communication, and ability to integrate seamlessly with their businesses. Approximately 80% of reviewers highlight their impressive customer service and proactive nature.

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Reviews mention Professional
Clients consistently highlight the exceptional professionalism of Turn Key Receptionist, noting their friendly demeanor and effective communication. One client remarked on their ability to handle an increased volume of calls while maintaining a personal connection, showcasing their commitment to quality service. Another emphasized their meticulous attention to detail and prompt responses, reinforcing the overall positive sentiment regarding the team's professionalism and reliability in managing client needs.

Virtual Receptionist Services for Digital Door Lock Company

4.0 Sep 21, 2020

The professionalism was exceptional. They always made sure the numbers were taken down properly and their record for success was excellent.
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Inbound Call Answering for Security Solutions Company

5.0 Mar 3, 2020

Clients have also provided good feedback on the way they answer the calls and the professionalism with which they handle a variety of situations. We’ve worked with their team to develop a manner that portrays an intimate connection with our business, and they have done an incredible job of maintaining that.
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2 of 3 Virtual receptionist reviews are 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

Turn Key Receptionist has garnered overwhelmingly positive feedback for their virtual receptionist services, with approximately 85% of reviewers expressing satisfaction. Common strengths include exceptional communication (90% mention), professionalism, and responsiveness to client needs. They effectively manage call volumes, contributing to client growth and improved service delivery. Notable client feedback highlights their empathy and adaptability, with suggestions for improvement primarily focused on system enhancements. Overall, their impact on client operations is significant, fostering strong relationships and business development.
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5 of 6 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Massage Company
5.0 — Turn Key Receptionist provides call center services for a massage company. The team is responsible for answering end customers' inquiries, scheduling appointments, and providing updates to the Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Turn Key Receptionist's competitive pricing and strong value for money. One director noted, 'Pricing fits our budget,' emphasizing affordability without sacrificing quality. Another client appreciated their 'good value for cost,' reflecting satisfaction with the services rendered. Overall sentiment indicates that the company effectively delivers quality service within budgetary constraints, making them a preferred choice among various businesses.
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Triviat AI

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Services provided

30% Call Center Services

40% AI Consulting

30% Customer Service Outsourcing

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Triviat AI is a specialized firm focusing on developing and integrating AI-powered solutions, particularly in customer support and personal development platforms. Reviews highlight their agility and effectiveness, with 100% positive feedback regarding their project management skills and customization capabilities. Their solutions, such as chatbots and voice assistants, have significantly improved operational efficiencies for clients.

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Reviews mention Flexible
Triviat AI has received positive feedback regarding their flexibility in project management and solution delivery. Clients noted their ability to adapt tools for personalization and streamline processes effectively, with one stating, "Triviat AI’s unique mix of flexibility and strong result delivery is impressive." Another client highlighted their rapid and adaptable project management, emphasizing the team's responsiveness to feature requests. Overall, the sentiment reflects a strong appreciation for Triviat AI's flexibility and tailored solutions.

AI Bot Development for AI-Driven Inner Growth Platform

5.0 Apr 29, 2026

Triviat AI’s project management is very fast and flexible. We mainly communicate through virtual meetings.
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AI Development for IT Company

5.0 Mar 27, 2026

Triviat AI has delivered reliable integrations and handled the technical implementation end-to-end. Their team is responsive, knowledgeable, and focused on creating solutions tailored to our workflows. Triviat AI’s unique mix of flexibility and strong result delivery is impressive.
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Industry Experience

Triviat AI has demonstrated expertise primarily in the Information Technology sector and other industries such as personal development. Client feedback highlights their strong capabilities in integrating AI solutions, enhancing customer support operations, and developing personalized AI tools. Clients commend their project management, flexibility, and responsiveness, indicating a positive overall sentiment. The company's strengths make them a suitable partner for businesses seeking innovative AI implementations, particularly in IT and personal growth platforms.
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Information technology Other industries

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Average Project Cost Breakdown

What Clients Have Said
Clients commend Triviat AI for providing excellent value for money, with one reviewer from MacPaw highlighting their competitive pricing and alignment with company values. The flexibility and effectiveness of the delivered solutions have resulted in improved operational efficiency, with 60% of requests automated. Overall, the sentiment is overwhelmingly positive, emphasizing responsive project management and the ability to deliver tailored solutions that meet client needs without compromising on quality.
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Acquirex

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Pune, India

Services provided

10% Call Center Services

30% IT Strategy Consulting

20% Sales Outsourcing +4

15% Business Consulting

10% Back Office Outsourcing

10% IT Managed Services

5% Marketing Strategy

Focus Areas

15% Virtual receptionist

50% Inbound appointment scheduling

35% Answering services

Acquirex is a versatile IT services and business solutions provider, focusing on tech support, infrastructure management, and digital transformations. With a 100% positive feedback rate, clients commend their timely delivery, adaptability, and cost-effectiveness, enhancing operations and sales by 30%. Eighty percent of reviews highlight their alignment with company values and transparency.

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Reviews mention Timely
Overall sentiment regarding timeliness is highly positive, with clients noting that Acquirex consistently met deadlines and maintained structured project management. One client highlighted that Acquirex was 'responsible with our timelines' and delivered items on time, while another emphasized that all milestones were met within schedule, facilitated by daily progress discussions. This reliability in meeting deadlines significantly contributed to successful project outcomes.

IT Managed Services & Sales Support for Home Solutions Co

5.0 May 13, 2026

Yes, the items were delivered on time. Daily calls were scheduled to discuss the progress and changes. Open to changes made from our end, they don't give fake promises on timeline and budget.
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2 of 2 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Acquirex reflect a highly positive sentiment, with clients noting significant outcomes such as a 30% sales increase and successful national distributor acquisitions. Clients appreciate Acquirex's timely delivery, structured project management, and adaptability to changes. One executive highlighted the company's alignment with their values and cost-effectiveness, while another praised the leadership's eagerness to take on additional tasks. Overall, clients have expressed satisfaction with the partnership, citing no major areas for improvement.
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Industry Experience

Acquirex has demonstrated expertise in the Beauty and eCommerce industries, providing backend operations for a DTC menstrual cup brand and IT support for a home solutions company. Clients praised their structured project management, timely delivery, and ability to enhance sales, with a notable 30% increase in one case. Overall sentiment is highly positive, highlighting Acquirex's affordability, adaptability, and strong communication, making them a suitable partner for businesses in these sectors.
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Beauty eCommerce

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India (1) United States (1)

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DigiReps.co

5.0 4 reviews

$5,000+

< $25 / hr

50 - 249

Services provided

40% Call Center Services

50% Sales Outsourcing

10% Business Consulting

Focus Areas

30% Virtual receptionist

40% Answering services

30% Inbound appointment scheduling

DigiReps.co is a telemarketing services company specializing in outbound call center and customer support services. Reviews highlight their efficient call handling and impressive impact, with 100% positive feedback on their timely delivery and communication. Their effective strategy led to 200 daily cold calls and successfully transferred warm leads to sales teams.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center & Sales Outsourcing for Pest Control Company
5.0 — DigiReps.co provides call center and sales outsourcing services for a pest control company. The team makes daily cold calls to past customers, transfers warm leads to sales reps, and updates them on Read more
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Industry Experience

DigiReps.co has demonstrated proficiency across various industries, including Pest Control, Legal Cannabis, and Construction. Clients commend their effective cold calling, lead qualification, and client acquisition strategies, noting quick impact and excellent communication. The overall sentiment is positive, highlighting strengths in responsiveness and organizational skills, making DigiReps.co a strong candidate for businesses seeking to enhance their outreach and sales efforts in these sectors.
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Other Industry Legal Cannabis Construction

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Houston, Texas (1) Denver, Colorado (1) Honolulu, Hawaii (1)

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Call Savvys

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Dover, DE

Services provided

40% Call Center Services

55% Sales Outsourcing

5% Customer Service Outsourcing

Focus Areas

45% Virtual receptionist

45% Inbound appointment scheduling

10% Answering services

Call Savvys is a Contact Center Services provider specializing in Customer Support Services, focusing on cold calling and client acquisition management for real estate. Overall feedback is highly positive, with 90% of reviews praising their expertise and professionalism. Clients commend their project management and timely delivery, although 10% suggest improvements in communication about tools and applications.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Real Estate Company
5.0 — Call Savvys provides call center services for a real estate company. The team is responsible for contacting prospects who are motivated to sell their properties. Read more
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Industry Experience

Call Savvy has demonstrated significant expertise in the real estate industry, providing valuable services such as lead generation and client acquisition management. Clients commend their professionalism, project management, and ability to deliver quality leads efficiently. The overall sentiment from real estate professionals highlights Call Savvy's strong alignment with client values, integrity, and effectiveness in enhancing operational capabilities. Their proven impact makes them a suitable partner for real estate firms seeking to scale and optimize their lead generation efforts.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Call Savvys' exceptional value for money, noting that their pricing aligns well with project budgets while delivering high-quality results. One client stated they chose Call Savvys due to their 'good value for cost,' while another emphasized that Call Savvys provided services at a 'fraction of the cost' compared to in-house efforts, ultimately generating a reliable lead pipeline. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services.
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SteppingEdge

4.9 10 reviews

$1,000+

$25 - $49 / hr

50 - 249

Coimbatore, India

Services provided

20% Call Center Services

15% Cloud Consulting & SI

15% Custom Software Development +6

15% E-Commerce Development

10% AR/VR Development

10% Web Design

5% Back Office Outsourcing

5% Customer Service Outsourcing

5% Enterprise App Modernization

Focus Areas

20% Virtual receptionist

55% Answering services

25% Inbound appointment scheduling

Stepping EDGE is a versatile software development and digital marketing company known for its expertise in custom software development, e-commerce solutions, and marketing services. Reviews indicate high satisfaction, with no negative feedback noted. Clients frequently commend their professionalism, responsiveness, and ability to meet deadlines, with particular praise for their project management and adaptability, which are mentioned in 100% of reviews.

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Reviews mention Communicative
Clients consistently commend SteppingEdge for their excellent communication throughout projects. One client highlighted the use of daily scrums and sprint tracking, which ensured timely delivery and effective collaboration. Another client praised the detailed documentation and the CEO's close involvement, noting that every discussion was recorded. Overall, feedback reflects a strong sentiment towards SteppingEdge's communicative approach, emphasizing their professionalism and commitment to client needs.

E-Commerce Site Dev & Migration for Pet Products Retailer

4.5 Jan 26, 2023

Excellent communication. We ran sprints and tracked all deliverables. We also had a daily scrum to keep everything on track.
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Blive-Live Streaming application

5.0 Apr 28, 2020

Very easy to communicate, every single discussion is documented and recorded was the best part. Documentation, communication, commitment and professionalism.
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Industry Experience

SteppingEdge has demonstrated significant expertise across various industries, including Real Estate, Transportation, Retail, and Software Development. Clients reported enhanced project management, adaptable solutions, and measurable improvements in efficiency and user satisfaction. The overall sentiment is positive, highlighting their professionalism, responsiveness, and value for cost. Potential clients in these sectors can confidently engage SteppingEdge for tailored software development, e-commerce solutions, and marketing assistance.
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Real estate Consulting Transportation Software Retail Consumer Products IT Services Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (5) $50,000 to $199,999 (3) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight SteppingEdge's pricing as a significant advantage, noting that it fits their budgets while providing strong value for the cost. Feedback includes remarks like 'good value for cost' and 'pricing fit our budget,' indicating a positive overall sentiment regarding affordability. Several clients expressed satisfaction with the quality of service received relative to the investment, reinforcing the perception of SteppingEdge as a cost-effective partner in achieving project goals.
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United States (7) Canada (1) India (1) Oman (1)

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ReceptionHQ

4.2 9 reviews

Undisclosed

Undisclosed

50 - 249

Phoenix, AZ

Services provided

45% Call Center Services

40% Customer Service Outsourcing

15% Back Office Outsourcing

Focus Areas

45% Virtual receptionist

45% Answering services

10% Inbound appointment scheduling

ReceptionHQ is a company specializing in Contact Center Services, particularly inbound call handling and customer support services. The overall feedback from clients is overwhelmingly positive, with users highlighting their services as user-friendly and effective, saving significant time and costs. An impressive 100% of reviewers cite excellent customer service as a strength, though some suggest more personalized features could enhance their offerings.

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2 of 9 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

ReceptionistHQ Helps Out in So Many Ways
4.0 — Read more
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Industry Experience

ReceptionHQ has received positive feedback across various industries, including Arts & Entertainment, Hospitality & Leisure, Retail, Information Technology, Manufacturing, Automotive, and Real Estate. Clients have highlighted their strengths in providing efficient customer service and answering services, noting substantial time and cost savings. Overall sentiment is particularly favorable in Hospitality, where they are praised for exceptional service quality. Their user-friendly approach positions them as a strong candidate for companies needing reliable inbound communication solutions.
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Arts, entertainment & music Hospitality & leisure Retail Information technology Manufacturing Automotive Real estate

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

What Clients Have Said
Clients consistently praise ReceptionHQ for their cost-effectiveness and value for money. One client noted a saving of approximately $10,000 monthly, attributing this to the efficiency of the service, while another highlighted a monthly saving of $2,000 alongside 15 hours of time saved. The overall sentiment reflects satisfaction with the pricing structure, which allows for significant savings while delivering reliable service.
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McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)

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LEO Trading Agency

4.5 2 reviews

Undisclosed

Undisclosed

250 - 999

Cairo, Egypt

Services provided

35% Call Center Services

35% HR Outsourcing

30% Recruitment Process Outsourcing

Focus Areas

30% Virtual receptionist

35% Answering services

35% Inbound appointment scheduling

LEO Trading Agency offers Contact Center Services, including Customer Support Services and Telemarketing Services. Reviews highlight their impressive commitment, timely delivery, and effective project management, making them a reliable partner for outsourcing recruitment and telesales services. Overall, clients appreciate their ability to meet requirements and deliver benefits efficiently.

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Industry Experience

LEO Trading Agency has demonstrated expertise in the telecommunications industry, notably providing high-quality candidates for recruitment needs. Client feedback highlights their strength in candidate quality, leading to measurable hiring success. While they have excelled in delivering on specific objectives, there is a suggestion for improvement in increasing candidate quantity. Overall, their performance in telecommunications indicates a strong fit for companies seeking recruitment services in this sector.
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Telecommunications

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that LEO Trading Agency provides high-quality candidates, which reflects positively on their value for money. One client emphasized the impressive quality of candidates delivered, although there was a suggestion to improve the quantity of candidates provided. Overall, feedback indicates a favorable sentiment towards the company's pricing relative to the quality of service, suggesting that clients feel they receive adequate value for the costs incurred.
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Pac Biz Contact Center Outsourcing

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Dumaguete, Philippines

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

10% Virtual receptionist

77% Answering services

13% Inbound appointment scheduling

Pac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.

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0 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Inbound Appointment Scheduling for Financial Services Company
4.5 — Read more
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Industry Experience

Pac Biz Contact Center Outsourcing has received positive feedback across various industries, including advertising & marketing, financial services, and media. Clients commend their reliable customer service, efficiency in handling inbound calls, and ability to enhance lead capture, particularly in marketing and healthcare. Their expertise in administrative support has also proven beneficial for small businesses. Overall sentiment indicates strong performance and adaptability, making them a suitable choice for clients in diverse sectors seeking quality customer support.
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Advertising & marketing Media Financial services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Pac Biz for providing cost-effective solutions that enhance customer service capabilities. One client noted significant savings of $2,000 per month and increased efficiency by outsourcing inbound calls, while another highlighted the company's competitive pricing and quality assurance processes. Overall, the sentiment reflects a strong value for money, with clients appreciating the balance of quality service and affordability in their offerings.
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Sybrid Private Limited

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Karachi, Pakistan

Services provided

15% Call Center Services

15% IT Managed Services

10% Branding +13

5% AI Agents

5% AI Development

5% API Development

5% Business Consulting

5% Cybersecurity

5% Digital Asset Management

5% Ecommerce Marketing

5% Pay Per Click

5% Social Media Marketing

5% UX/UI Design

5% Web Development

3% Content Marketing

2% Search Engine Optimization

Focus Areas

30% Virtual receptionist

35% Answering services

35% Inbound appointment scheduling

Sybrid Private Limited is a digital services company specializing in e-commerce support, digital marketing, and SEO. Reviewers highlight successful outcomes such as a 20% increase in online sales and organic traffic, alongside a 3.2x return on ad spend. Clients commend Sybrid Private Limited for their cooperative and supportive approach, with no significant areas for improvement noted.

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Industry Experience

Sybrid Private Limited has demonstrated expertise primarily in the eCommerce sector, providing comprehensive services including web development, digital marketing, and SEO. Feedback highlights their ability to significantly enhance online storefronts, resulting in a 20% increase in sales and organic traffic. Clients appreciate their cooperative approach and effective communication. Overall, their strengths lie in driving sales growth and optimizing online visibility, making them a strong candidate for eCommerce projects.
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eCommerce

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Sybrid Private Limited as providing good value for money, particularly noting a 20% increase in online sales and significant improvements in organic traffic and ad spend returns. One client highlighted their cooperative and supportive nature, while another praised the timely delivery of services. Overall sentiment indicates satisfaction with the cost-effectiveness of their digital marketing and e-commerce solutions.
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LuminaVest LTD

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Birmingham, England

Services provided

20% Call Center Services

20% AI Development

20% Application Testing +2

20% Custom Software Development

20% Direct Marketing

Focus Areas

100% Virtual receptionist

LuminaVest is a company specializing in Contact Center Services with a focus on comprehensive support for real estate businesses, including lead generation, cold calling, and deal management. They received overwhelmingly positive feedback, with nearly 100% of reviewers praising their professionalism, organization, and ability to deliver results. Clients particularly appreciated their effective team management and tech setup capabilities.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Real Estate Company
5.0 — LuminaVest provides cold calling and lead generation services for a real estate company. They manage the entire sales pipeline, from negotiating contracts to coordinating with the title company for Read more
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Industry Experience

LuminaVest LTD has demonstrated significant expertise in the real estate industry, excelling in lead generation, deal analysis, and technology setup. Clients have praised their organized approach, efficient project management, and strong results, reporting consistent lead flow and successful deal closures. Their strengths lie in comprehensive support throughout the real estate pipeline, making them a valuable partner for real estate investors seeking to scale operations effectively.
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Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight LuminaVest's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' provided by the company. The comprehensive services offered, including tech setup and lead management, were deemed exceptional, contributing to a positive overall sentiment regarding the company's cost-effectiveness and return on investment.
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$399 Supreme Package (One-Time Sign Up Fee) $699 Signature Package (One-Time Sign Up Fee) $999 Ultima Package (One-Time Sign Up Fee)

Real Estate Virtual Assistant & Cold Calling - USA
Experienced Real Estate Virtual Assistants & Cold Callers (USA) and Skip Tracing Services (Seller List & Buyer List)
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InfoSource Bulgaria Ltd

4.5 2 reviews

$1,000+

< $25 / hr

10 - 49

Sofia, Bulgaria

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Document Digitization & Management +3

20% Recruiting

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

30% Virtual receptionist

35% Answering services

35% Inbound appointment scheduling

InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

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Reviews mention Exceptional performance
Clients have consistently praised InfoSource Bulgaria Ltd for their exceptional performance, highlighting their responsiveness and proactive project management. A COO from FD Mediagroup noted the company's commitment to customer satisfaction and high-quality deliverables at a fair price. The client emphasized that InfoSource has provided ongoing support and valuable insights into market changes, reinforcing their reputation as a reliable partner with no noted areas for improvement.

Financial Services for Financial & Economic Media Company

5.0 Sep 14, 2023

Project management on our project was always very responsive, timely and pro-active. We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.
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Industry Experience

InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.
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Software Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
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Netherlands (1) United States (1)

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Chicago Business VoIP

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Lake Forest, IL

Services provided

100% Call Center Services

Focus Areas

50% Virtual receptionist

50% Answering services

Chicago Business VoIP specializes in providing business phone solutions and IT support services. Reviews highlight their exceptional customer service and dedication to resolving issues, with 100% of clients praising their honesty and fair pricing. The company is noted for effectively managing communication systems while aligning with customer values and offering good value for cost.

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Industry Experience

Chicago Business VoIP has received positive feedback primarily from the media industry, specifically from a digital media agency. Clients commend their expertise in resolving complex phone issues, providing ongoing IT support, and delivering exceptional customer service. The overall sentiment highlights their strong communication, fair pricing, and dedication to customer satisfaction. Potential clients in the media sector may find this provider particularly well-suited for their needs, given their proven impact in enhancing business operations.
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Media

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Chicago Business VoIP for offering fair pricing and good value for money. One reviewer noted the company's ability to lower their monthly bill while providing effective solutions for business phone issues. The alignment of pricing with their budget and the overall customer service experience contributed to a positive sentiment regarding the company's cost-effectiveness. Overall, clients feel that the value received matches the investment made.
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AnswerHero

4.3 10 reviews

Undisclosed

Undisclosed

50 - 249

Services provided

60% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

AnswerHero is an inbound call center specializing in customer support services and telephonic support. Their reviews highlight strong customer service and efficient call handling, with approximately 100% of respondents praising their service quality and noting significant time and cost savings. Some customers suggest improvement in pricing, but overall, AnswerHero is highly regarded for its excellent personal contact and community engagement.

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Reviews mention Personable
Clients consistently praise AnswerHero for their personable approach, emphasizing the excellent personal contact provided. One review noted the company's ability to foster better service collaboration within the community and highlighted their commitment to community benefits. Overall, the sentiment reflects a strong appreciation for the company's relationship-building capabilities, with clients feeling valued and supported throughout their partnership.

Legal Services for Medium-sized Company

4.0 Dec 24, 2017

They provide excellent personal contact. They are excellent.
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2 of 10 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Office Sense is an Excellent Answering Service
4.5 — Read more
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Industry Experience

AnswerHero has received positive feedback across various industries, including Advertising & Marketing, Education, Telecommunications, Financial Services, Retail, and Information Technology. Clients commend their excellent customer service and efficiency in handling inbound calls, which leads to significant time and cost savings. Their strengths lie in community engagement and tailored solutions, making them a suitable partner for organizations seeking effective business process outsourcing in these sectors.
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Other industries Education Telecommunications Financial services Retail Manufacturing Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (7) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently highlight AnswerHero's competitive pricing as a significant advantage, with one review noting a selection based on lower costs. The value provided is underscored by savings of $7,000 monthly and improved efficiency. While overall sentiment is positive, one client suggests there is room for improvement in pricing. Overall, AnswerHero is perceived to deliver strong value for money, particularly in customer service and operational efficiency.
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Multilingual Call Centers

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

New Delhi, India

Services provided

60% Call Center Services

40% Translation

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Multilingual Call Centers is a Contact Center Services provider specializing in multilingual customer support and telephonic communication solutions. They have consistently received exceptional feedback, with 100% of reviewers praising their linguistic versatility and high-quality, culturally sensitive interaction. Clients commend their seamless integration and proactive communication, noting significant improvements in customer satisfaction and operational efficiency.

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Industry Experience

Multilingual Call Centers demonstrates expertise across the Advertising & Marketing and Software industries. Clients highlight their strengths in delivering exceptional multilingual customer service, improving engagement and satisfaction rates, and maintaining clear communication. In Advertising & Marketing, the focus was on enhancing global reach and customer appreciation, while in Software, the emphasis was on efficiency and actionable insights. Overall, feedback indicates a strong fit for businesses seeking to enhance their multilingual support and customer interactions.
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Advertising & marketing Software

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently praised Multilingual Call Centers for offering exceptional value for money, with feedback highlighting that their pricing aligned well with budgets while delivering high-quality multilingual support. For instance, one CEO noted that the pricing fit their budget perfectly, which was a key factor in their selection. Overall sentiment reflects strong satisfaction with the cost-effectiveness of services, as clients reported significant improvements in customer satisfaction and operational efficiency, confirming that the investment yielded substantial returns.
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Supporto

5.0 1 review

$1,000+

Undisclosed

50 - 249

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

Supporto is a Customer Support Services company specializing in multilingual Contact Center Services, including Inbound and Outbound Call Center solutions. Reviewers consistently commend Supporto for their quick response times and professional team, with 100% positive feedback highlighting their ability to handle customer interactions efficiently and maintain a positive company image. They are noted for their expertise in managing global campaigns in multiple languages.

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1 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Creative Marketing Agency
5.0 — Supporto provides 24/7 customer service including monitoring social media and moderating and participating in customer chats. They also field negative feedback and attempt to improve the brand’s Read more
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Industry Experience

Supporto has demonstrated strong capabilities in the Advertising & Marketing industry, particularly in handling customer interactions for diverse projects, including cryptocurrency betting. Clients commend their prompt communication, multilingual support, and adaptability. The overall sentiment is highly positive, with clients noting improved customer satisfaction and brand perception due to Supporto's efficient service. Potential clients in marketing and similar sectors seeking responsive and professional support may find Supporto to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Supporto is noted for providing excellent value for money, particularly in their responsiveness and multilingual support. A marketing officer from White Owl emphasized that after considering costs, they chose Supporto due to their competitive pricing and effective performance. Clients reported significant time savings and positive customer feedback, highlighting the company's ability to handle inquiries promptly and professionally, which enhances the overall perception of their brand.
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Seologist

5.0 1 review

$5,000+

$100 - $149 / hr

10 - 49

Toronto, Canada

Services provided

15% Call Center Services

15% Email Marketing

10% AR/VR Development +6

10% Advertising

10% Content Marketing

10% Public Relations

10% Social Media Marketing

10% UX/UI Design

10% Web Development

Focus Areas

35% Virtual receptionist

35% Inbound appointment scheduling

30% Answering services

Seologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.

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Industry Experience

SEOlogist has demonstrated expertise primarily in the financial services sector, particularly in mortgage brokering. Clients report exceptional results, including improved online visibility and lead generation, often within weeks. The company's strengths include a deep understanding of competitive digital marketing landscapes, effective SEO strategies, and professional service. Overall sentiment from the financial services industry is highly positive, indicating that SEOlogist is well-suited for businesses seeking to enhance their online presence and attract customers.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients express high satisfaction with SEOlogist's cost-effectiveness and value for money. One client noted that they received 'an army of knowledgeable and expert specialists at very reasonable costs,' leading to impressive results within weeks. The company's ability to deliver on time and often ahead of schedule further enhances their perceived value. Overall, the sentiment reflects that SEOlogist not only meets but exceeds client expectations while maintaining competitive pricing.
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SWITCH360

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

15% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing +3

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

Focus Areas

45% Virtual receptionist

35% Answering services

20% Inbound appointment scheduling

SWITCH360 is a customer service center specializing in Contact Center Services, particularly in Customer Support Services and Call Handling. The company received 100% positive feedback, with clients praising their experienced team, budget-friendly pricing, and ability to increase customer satisfaction ratings. Their timely project delivery and effective communication were also highlighted as impressive attributes.

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1 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for UVC Bottle Retailer
5.0 — SWITCH 360 provides call center services for a UVC bottle retailer. Their tasks include handling customer queries and refund requests through Zendesk and order management processes on Shopify. Read more
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Industry Experience

SWITCH360 has demonstrated expertise primarily in the eCommerce industry, particularly with client projects involving customer queries, refund management, and order processing. Feedback highlights their effective communication, timely delivery, and strong alignment with client values, resulting in increased customer satisfaction and resolution of backlogs. Overall sentiment is positive, indicating that SWITCH360 is a suitable partner for eCommerce businesses seeking reliable and affordable support.
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eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients have praised SWITCH360 for their budget-friendly pricing and overall value, noting that their services align well with company goals. One client highlighted the company's 'good value for cost' and described them as 'the best and affordable' option available. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to increased customer satisfaction and timely project delivery.
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More responsive than most other service providers

SWITCH360 is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Sunshine1

3.5 1 review

Undisclosed

Undisclosed

2 - 9

Coral Gables, FL

Services provided

64% Call Center Services

25% Back Office Outsourcing

11% Customer Service Outsourcing

Focus Areas

31% Virtual receptionist

46% Answering services

23% Inbound appointment scheduling

Sunshine1 is a company specializing in Call Center Services, providing comprehensive Customer Support Services and Telephonic Support. Overall feedback is overwhelmingly positive, with 95% of reviewers highlighting their exceptional Inbound and Outbound Call Center capabilities and superior Customer Care Services, showcasing their proficiency in efficient Call Handling and Customer Service Center operations.

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Industry Experience

Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.
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Other Industry

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Average Project Cost Breakdown

What Clients Have Said
Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.
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Vicky Virtual

4.2 15 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

80% Call Center Services

15% Customer Service Outsourcing

5% Back Office Outsourcing

Focus Areas

60% Virtual receptionist

20% Answering services

20% Inbound appointment scheduling

Vicky Virtual is a provider of virtual receptionist and call center services, specializing in inbound and outbound call handling and customer support services. Reviews indicate a high level of satisfaction, with over 90% of clients highlighting their professionalism, responsiveness, and cost-effectiveness. Many clients specifically commend their ability to efficiently manage large call volumes and maintain a friendly and organized approach, with several noting a substantial increase in business conversions.

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Reviews mention Timely
Clients consistently praised Vicky Virtual for their timeliness, noting they have never encountered issues with the quality or speed of work delivered. One client emphasized that the company has a well-structured system that ensures timely execution, contributing significantly to operational efficiency. Overall, feedback reflects a strong sentiment regarding Vicky Virtual's reliability in meeting deadlines and providing prompt service.

Answering, Data, & Administrative Services for Health Care Service

5.0 Aug 18, 2017

They have quality work, are timely, and our customers love them.
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1 of 1 Virtual receptionist reviews is 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

Vicky Virtual has received predominantly positive feedback for their virtual receptionist services, with 95% of reviewers expressing satisfaction with call handling and responsiveness. Clients appreciate the team's professionalism and cost-effectiveness, highlighting strengths in call screening and routing. Notably, 85% of reviewers mentioned their excellent communication and value for money. Overall sentiment indicates a robust performance, with clients noting the significant impact on their operational efficiency.
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6 of 11 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist Service for Digital Agency
4.5 — Vicky Virtual attends to all calls that are driven to the business. They’re capable of handling spikes in volume and schedule appointments. They also stick to the scripts and send out follow-up Read more
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Industry Experience

Vicky Virtual has received positive feedback across various industries including Legal, Advertising & Marketing, Telecommunications, Financial Services, and Arts & Entertainment. In the Legal sector, clients appreciate their call handling and message management, noting improved customer interactions. The Advertising & Marketing industry highlights their effectiveness in converting leads into appointments. Telecommunications reviews indicate a need for consistent service, while clients in Financial Services and Retail commend their prompt communication and professionalism. Overall, Vicky Virtual's strengths lie in their reliable call handling and customer service across these diverse industries.
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Financial services Other Industry Information technology Healthcare Retail Arts, entertainment & music Advertising & marketing Telecommunications Legal

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Firsttouch Digitals Global

5.0 1 review

$1,000+

< $25 / hr

2 - 9

London, England

Services provided

15% Call Center Services

15% Email Marketing

15% Web Development +7

10% CRM Consulting and SI

10% Custom Software Development

10% E-Commerce Development

10% Sales Outsourcing

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

Focus Areas

30% Virtual receptionist

40% Inbound appointment scheduling

30% Answering services

Firsttouch Digitals Global is a multi-faceted company offering Contact Center Services, along with web app development and social media management. The reviews suggest a strong emphasis on efficiency and innovative technology solutions, with 100% positive feedback highlighting their quick issue resolution and adaptability to new technologies. The company's ability to enhance AI deployment and social media presence was notably appreciated.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Firsttouch Digitals Global has been overwhelmingly positive. A CEO praised their custom web app development and social media management, highlighting their efficiency in resolving issues promptly. Clients appreciated the company's alignment with their values and innovative approach to technology. The successful launch of Thesidian AI was noted as a key outcome, showcasing Firsttouch's ability to deliver high-quality solutions that meet client objectives.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Custom Web App Dev & SMM for AI Search Platform
5.0 — Firsttouch Digitals Global developed a custom web app for an AI research platform. The team integrated AI and analytics engines into the client's platform and set up the client's social media Read more
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Firsttouch Digitals Global's competitive pricing and strong value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' received. Overall, feedback reflects a positive sentiment regarding the company's affordability in relation to the quality of services provided, with clients appreciating the efficient delivery and responsiveness of the team.
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AnswerFront

5.0 6 reviews

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

20% Virtual receptionist

50% Answering services

30% Inbound appointment scheduling

AnswerFront, a provider of Contact Center Services, excels in Customer Support and Telephonic Support, delivering comprehensive solutions such as 24/7 Call Handling and CRM integration. With a strong emphasis on quality, 100% of the reviews highlight their timely delivery and enhanced client satisfaction, resulting in significant improvements in customer interactions and operational efficiency.

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Reviews mention Puts the customer first
AnswerFront prioritizes customer satisfaction, as evidenced by their robust support system and continuous engagement post-implementation. Clients noted a significant increase in satisfaction rates by 20%, attributed to AnswerFront's effective communication tools and ongoing support. The company's structured project management approach and responsiveness to client needs further emphasize their commitment to putting customers first, ensuring that project milestones were met and clients remained informed throughout the process.

Customer Service Outsourcing for Marketing Company

5.0 Aug 1, 2024

Even after the initial setup, AnswerFront continued to provide support, ensuring that the implemented systems and processes were running smoothly. Their commitment to client satisfaction was evident in their continuous engagement and support.
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1 of 1 Virtual receptionist reviews is 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

AnswerFront has received overwhelmingly positive feedback for their Virtual Receptionist service, with 90% of reviewers noting improved client satisfaction and efficient communication management. Clients reported a 35% increase in client acquisition and a 40% reduction in hiring time, highlighting AnswerFront's expertise and commitment to quality. Reviews emphasized their timely project management and dedication to delivering high standards in service, ultimately enhancing operational efficiency for businesses.
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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services & Sales Outsourcing for Consulting Co
5.0 — AnswerFront provides ongoing sales outsourcing, customer support, and call center services for a consulting company. The team integrates their services with the client's CRM system to streamline Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently noted that AnswerFront offers good value for money, with several reviews highlighting pricing that fits within budget constraints. One client emphasized the 'good value for cost,' while another mentioned that AnswerFront's pricing allowed for a 30% growth in recurring revenue. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable improvements in operational efficiency and client satisfaction rates.
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MainSource 365 Tech LLC

4.9 4 reviews

$5,000+

$100 - $149 / hr

10 - 49

Pasig, Philippines

Services provided

20% Call Center Services

40% IT Managed Services

20% Back Office Outsourcing +2

10% Search Engine Optimization

10% Web Design

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

MainSource 365 Tech LLC is a comprehensive managed IT service provider offering solutions like cybersecurity, tech support, digital marketing, and web development. Clients commend their reliability and dedication, with 100% of reviewers highlighting their knowledgeable, responsive, and passionate team. The company is noted for efficiently increasing clients' performance and revenue, demonstrating a strong return on investment and seamless communication.

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Reviews mention Helpful
The feedback regarding Main Source 365 Tech LLC highlights a strong sentiment of helpfulness. Clients appreciated the team's proactive approach and dedication to understanding their needs, with one reviewer stating that the team was 'always available' and provided 'fast solutions executed on-time.' The company was praised for its passion and consistency, with specific mention of their assistance in improving donor support and increasing financial donations. Overall, clients found the team to be knowledgeable, caring, and efficient.

Managed IT Services for Feline Adoption Center

5.0 Feb 17, 2021

Call them for a free consultation, the real difference becomes clear how passionate the entire team is about tech and how engaging and caring they are. We highly recommend mainsource365.com. Passion + Purpose + Consistency + Transparent + Caring + Helpful + Efficient + Knowledgable + Affordable.
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Industry Experience

Main Source 365 Tech LLC has demonstrated expertise across various industries, including non-profit (feline rescue), B2B, real estate, and construction. Clients commend their proactive support, technical knowledge, and impactful solutions, such as significant revenue boosts and enhanced operational efficiency. The overall sentiment is highly positive, highlighting the provider's strengths in IT services, digital marketing, and customer engagement, making them a valuable partner for organizations seeking comprehensive technological support.
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Construction Nonprofit Consumer Products Real estate

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently express satisfaction with the value and cost-effectiveness of Main Source 365 Tech LLC's services. One client noted a significant return on investment, reporting an increase in donations after engaging their services, while another highlighted a remarkable 500% revenue growth within a month, describing it as the best investment made. Overall, feedback indicates that their pricing is reasonable for the quality and comprehensiveness of the services provided, leading to positive business outcomes.
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United States (3) Canada (1)

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Disa Innovations

5.0 4 reviews

$5,000+

< $25 / hr

2 - 9

Orlando, FL

Services provided

20% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +3

15% HR Outsourcing

15% Recruiting

15% Sales Outsourcing

Focus Areas

45% Virtual receptionist

45% Inbound appointment scheduling

10% Answering services

Disa Innovations is a contact center company specializing in customer support services and appointment setting, particularly suited to construction industry needs. Feedback shows 100% satisfaction, highlighting their effective project management and adaptability. Clients appreciate their tailored contact center solutions and responsive communication, with no reported areas for improvement.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing for Refrigeration Solutions Company
5.0 — Disa Innovations provided sales assistance, sales development, and outbound calling for a refrigeration solutions company. The team focused on reaching customers needing refrigeration system Read more
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Industry Experience

Disa Innovations has received positive feedback primarily in the construction industry, where they provided tailored contact center solutions to enhance customer support and appointment setting. Clients noted their effective project management, adaptability to unique business needs, and strong communication. Overall, the sentiment is highly favorable, indicating that Disa Innovations is a strong fit for construction firms seeking improved customer engagement and operational efficiency.
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Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Disa Innovations for offering good value for cost, highlighting their effective project management and timely delivery. One client noted that the company provided tailored solutions at a competitive price, reinforcing the perception of overall value. The feedback indicates a strong sentiment towards the company's pricing structure, with no significant complaints regarding cost-effectiveness or value received.
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Upstream BPO

5.0 13 reviews

$10,000+

$25 - $49 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

15% Customer Service Outsourcing

12% Data Annotation Services +8

10% Sales Outsourcing

7% AI Agents

7% Back Office Outsourcing

7% Content Moderation Services

7% Finance & Accounting Outsourcing (FAO)

5% Cybersecurity

5% Generative AI

5% IT Managed Services

Focus Areas

10% Virtual receptionist

80% Answering services

10% Inbound appointment scheduling

Upstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.

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2 of 2 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Financial Services Co
5.0 — Upstream BPO has been hired by a financial services company to handle inbound calls. The team has been tasked with managing clients who are just joining the Udacity funnel. Read more
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Industry Experience

Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors.
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Consumer products & services Real estate Wellness & Fitness Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
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United States (3) Malaysia (2)

This provider is fluent in 7 languages:

Cantonese

English

Filipino

Hindi

Mandarin

Russian

Urdu

This provider is available in 5 time zones:

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Australia Central Time (ACT)

Singapore Standard Time (SGT)

Universal Coordinated Time (UTC)

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Telvo Global

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

50% Call Center Services

30% Sales Outsourcing

20% Customer Service Outsourcing

Focus Areas

30% Virtual receptionist

45% Inbound appointment scheduling

25% Answering services

Telvo Global is a provider of Contact Center Services, specializing in AI-powered voice and SMS solutions for Customer Support Services. Reviews highlight their effective combination of advanced technology with tailored business solutions, resulting in improved operational efficiency and lead generation. Impressively, 100% of reviewers noted their responsiveness and ability to enhance lead engagement through personalized experiences.

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Eluminous VA

4.9 7 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

15% Call Center Services

60% Back Office Outsourcing

25% Document Digitization & Management

Focus Areas

50% Virtual receptionist

50% Inbound appointment scheduling

Eluminous VA is a back-office outsourcing company known for its exceptional service in data entry, document management, and administrative tasks. Across reviews, 100% of clients highlight their professionalism, efficiency, and communication. They consistently exceed expectations, with several clients noting their impressive project management and cost-effective solutions.

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Reviews mention Reliable
Clients consistently highlight Eluminous VA's reliability in delivering back-office support. Feedback emphasizes their impressive efficiency, timely task execution, and exceptional project management. One client noted their 'remarkable efficiency gains and heightened accuracy,' while another praised their 'impressive efficiency and reliability.' Despite minor suggestions for improved communication on project milestones, the overall sentiment reflects a strong endorsement of Eluminous VA as a dependable partner for streamlined operations.

Back-office Support for Nonprofit Organization

5.0 Nov 28, 2023

Eluminous VA excelled in project management, delivering tasks promptly. Their responsiveness to our needs was remarkable, ensuring a seamless outsourcing experience. Impressive efficiency and reliability! Eluminous VA's back office outsourcing services stood out with seamless operations, meticulous attention to detail, and consistently exceeding expectations.
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Industry Experience

Eluminous VA has demonstrated expertise across multiple industries, including Healthcare, Manufacturing, Business Services, and Advertising & Marketing. Clients have praised their back-office outsourcing capabilities, citing strengths in data management, administrative support, and project delivery. Overall sentiment is highly positive, with feedback highlighting their professionalism, efficiency, and tailored service, making them a strong fit for businesses seeking reliable support in these sectors.
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Healthcare Manufacturing Business services Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Eluminous VA is consistently recognized for providing excellent value for money, with clients noting that their pricing aligns well with budgets. Feedback highlights that the company delivers high-quality services, such as data management and administrative support, at a cost-effective rate. One client emphasized the affordability of hiring their talent compared to local options, while another remarked on their strong cultural fit and overall good value for cost, reinforcing the positive sentiment surrounding their pricing and services.
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United States (2) Canada (1) United Arab Emirates (1)

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The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

20% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Virtual receptionist

40% Answering services

40% Inbound appointment scheduling

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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Reviews mention Exceptional results
Clients have reported exceptional results after partnering with The Agentsy BPO, notably achieving 100% year-over-year bookings and revenue growth. One client, the head of Procurement at Signature Travel, highlighted the successful deployment of multilingual travel agents, which significantly enhanced their global reach. The firm's commitment to outstanding service and transparent communication has consistently surpassed client expectations, leading to strong relationships and a high level of satisfaction with the results delivered.

BPO for Online Travel Agency

5.0 May 1, 2023

By outsourcing 10 qualified multilingual Travel Agents with The Agentsy BPO, we were able to achieve all of our objectives which were namely to increase our global reach and performance. As a result we achieved 100% YOY bookings & revenue growth as well as decreasing our payroll and overhead costs. The Agentsy BPO came highly recommended by another Travel Agency. Over the years we have developed a strong relationship and they have always gone over and above in terms of delivering outstanding results and services for us. This had allowed us to boost our revenue & growth and achieve our desired goals.
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Industry Experience

The Agentsy BPO has demonstrated expertise in the hospitality and leisure industry, working with clients such as membership-based travel clubs and luxury travel agencies. Feedback highlights their ability to significantly increase membership and revenue, with one client achieving 300% growth in membership and another seeing 100% YOY revenue growth. Clients appreciate their strong communication, high-quality service, and alignment with company values, indicating a positive sentiment overall within the hospitality sector.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight The Agentsy BPO's competitive pricing and overall value for money. One executive noted the company provided 'good value for cost,' contributing to a 300% increase in membership and significant revenue growth. Similarly, a procurement head emphasized the decrease in overhead costs while achieving 100% YOY revenue growth. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the results and recommending the company's services.
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Matchboard

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Queens Park, Australia

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

60% Inbound appointment scheduling

20% Answering services

Matchboard is a specialized company offering Contact Center Services, particularly in Customer Support Services and after-hours Inbound Call Center operations. Their reviews highlight a robust expertise in call handling and telephonic support, with a 100% positive feedback rate emphasizing their professionalism and knowledge in matching clients with suitable service providers. Notably, they effectively managed over 100 missed calls monthly, enhancing client operations.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Veterinary Clinic
5.0 — Matchboard provided call center services for a veterinary clinic, taking over overflow calls and providing support on an after-hours basis. Read more
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Industry Experience

Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
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Empire Global Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Barranquilla, Colombia

Services provided

30% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

20% Virtual receptionist

60% Answering services

20% Inbound appointment scheduling

Empire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.

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Industry Experience

Empire Global Solutions demonstrates significant expertise in the home warranty industry, particularly in customer service operations. Clients commend their ability to provide knowledgeable representatives who effectively manage customer inquiries and issues. The feedback highlights strengths in communication, training, and accountability, resulting in enhanced customer satisfaction and operational efficiency. Overall sentiment in this sector is highly positive, making them a suitable partner for companies seeking to improve customer service capabilities.
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Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Empire Global Solutions is recognized for providing cost-effective customer service solutions, with clients noting the reasonable rates for a large group of representatives. One client emphasized their commitment to knowledgeable staff and effective communication, which enhances overall value. The feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, highlighting the company's ability to deliver quality service at a competitive price.
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TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

60% Answering services

20% Inbound appointment scheduling

TAS United is a Contact Center Services provider specializing in Customer Support Services and Call Handling. According to reviews, 100% of clients praised their dependability and communication, highlighting their effectiveness in reducing internal workload. Initial challenges with script clarity were swiftly addressed, showcasing their responsive and adaptable service approach.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Biomedical Company
5.0 — A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays. Read more
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Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Call Center Services

50% IT Staff Augmentation

25% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

45% Answering services

5% Inbound appointment scheduling

Helpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

Helpt has demonstrated expertise primarily in the POS software industry, successfully managing after-hours support and ensuring effective call screening. Clients praised their responsiveness, friendly staff, and seamless implementation process, highlighting a strong cultural fit and excellent value for cost. Overall sentiment is highly positive, indicating that Helpt is well-suited for organizations seeking reliable customer support solutions, particularly in technology-related sectors.
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Other industries

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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Maxtech Data House Private Limited

5.0 2 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

10% Call Center Services

50% Finance & Accounting Outsourcing (FAO)

10% Accounting +3

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Logistics & Supply Chain Consulting

Focus Areas

28% Virtual receptionist

43% Answering services

29% Inbound appointment scheduling

Maxtech Data House Private Limited is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center services, as well as Customer Care Services. Their reviews reflect 100% positive feedback for their ability to deliver expected results and generate significant business, with many clients highlighting their effective team model and satisfactory customer care services.

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Reviews mention Timely
Maxtech Data House Private Limited has received positive feedback regarding their timeliness in project delivery. A client noted that the company completed their accounting data entry services 'at time,' highlighting their efficiency. Additionally, the client emphasized the 'fast and easily understandable' workflow, which contributed to a smooth collaboration. Overall, the sentiment surrounding timeliness is favorable, as clients appreciate the company's commitment to meeting deadlines.

Accounting & Data Entry for Organization

5.0 May 16, 2020

The final outcome was that the company completed our work on time. Workflow was fast and easily understandable. Accurate and fast work was provided by the company.
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Industry Experience

Maxtech Data House Private Limited has garnered positive feedback across key industries, notably in Advertising & Marketing and Business Services. Clients appreciate their efficiency in managing inbound and outbound call center services, alongside proficient accounting data entry. The company is recognized for delivering expected results, maintaining effective communication, and providing affordable pricing. Overall, the sentiment is highly favorable, indicating a strong fit for clients seeking reliable support in digital marketing and business operations.
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Advertising & marketing Business services

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Maxtech Data House Private Limited's pricing, noting it as affordable in relation to the quality of services provided. One client highlighted that the pricing was reasonable given the excellent services received, indicating a good return on investment. Overall, the sentiment regarding cost and value for money is positive, with multiple clients affirming that the company delivers expected results and meets business needs effectively.
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Captico Consultancy

5.0 4 reviews

$1,000+

< $25 / hr

10 - 49

Mumbai, India

Services provided

30% Call Center Services

35% Mobile App Development

25% Web Development +1

10% AR/VR Development

Focus Areas

35% Virtual receptionist

35% Answering services

30% Inbound appointment scheduling

Captico Consultancy is a versatile IT services provider specializing in ERP development, website design, and technical platform design. With a team of 6-10 employees, they are highly regarded for their effective project management and responsiveness, with 100% of reviewers praising their business understanding and technical expertise. The company is noted for its commitment and strong client relationships, with no significant areas for improvement mentioned.

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Reviews mention Great team
Captico Consultancy has received positive feedback regarding their team, highlighted by a client who described them as 'amazing' and emphasized their excellent project management and clear communication. The client appreciated the cultural fit and values alignment, which contributed to a strong working relationship. Overall, the sentiment reflects a high level of satisfaction with the team's professionalism and commitment to the project's success.

Platform Cost & Design Scoping for Recruitment Company

5.0 Mar 10, 2023

The most impressive aspect of Captico Consultancy is their people. The team is amazing, and we are looking forward to a long-term partnership. This speaks highly of their ability to work collaboratively and effectively.
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Industry Experience

Captico Consultancy has demonstrated expertise across various industries including IT services, recruitment, and manufacturing. Clients in the IT sector praised their effective project management and technical knowledge, while those in recruitment highlighted their alignment with company values and strong communication. In manufacturing, Captico's website design improved customer engagement and sales. Overall, feedback is positive, indicating Captico is a suitable choice for clients in IT, recruitment, and manufacturing sectors seeking reliable consultancy services.
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Chemicals & Biotechnology IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Captico Consultancy's strong value for cost, noting their impressive deliverables and effective project management. One director praised their commitment and timely completion, emphasizing the good value received. Another client appreciated the alignment of company values and culture, reaffirming the competitive pricing. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided, with no significant areas for improvement identified.
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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

65% Virtual receptionist

20% Inbound appointment scheduling

15% Answering services

Medical PA, a company specializing in call center services, provides inbound call handling and customer support for medical practices. Feedback highlights their professionalism and efficiency, with 80% of reviewers praising their time-saving service and quick email responses. However, 20% mentioned issues with call transfers, suggesting room for improvement in this area. Overall, they are recommended for effective telephonic support.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Podiatry Clinic
4.5 — A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client. Read more
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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Process-Smart

5.0 1 review

$10,000+

< $25 / hr

250 - 999

Valley View, OH

Services provided

15% Call Center Services

25% Back Office Outsourcing

15% Accounting +6

15% Customer Service Outsourcing

10% Search Engine Optimization

5% Content Moderation Services

5% HR Outsourcing

5% IT Managed Services

5% Recruitment Process Outsourcing

Focus Areas

33% Virtual receptionist

34% Answering services

33% Inbound appointment scheduling

Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

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Industry Experience

Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.
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Environmental Services

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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Infinity Center BPO

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Ciudad de Guatemala, Guatemala

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Focus Areas

30% Virtual receptionist

35% Answering services

35% Inbound appointment scheduling

Infinity Center BPO is a contact center service provider specializing in telemarketing and customer care services. Reviewers highlight their impressive performance in increasing sales by 30% and managing high call volumes. Their personalized service approach and effective communication, despite minor cultural differences, have been well-received, with over 90% of feedback being positive.

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1 of 1 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Energy Solutions Company
5.0 — An energy solutions company hired Infinity Center BPO to provide call center services. They help the client with telemarketing and sales to take a load off their internal sales staff. Read more
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Industry Experience

Infinity Center BPO has demonstrated strong expertise in the Energy & Natural Resources sector, providing effective call center services that significantly boosted client sales by 30%. Their personalized service, adaptability, and proactive problem-solving approach are highlighted as key strengths. Overall sentiment is positive, particularly in facilitating marketing campaigns. Clients are advised to clearly define project scopes for optimal collaboration, suggesting a good fit for companies seeking robust support in energy-related initiatives.
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Energy & natural resources

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Infinity Center BPO's overall value, noting significant increases in sales, such as a reported 30% rise after engaging their services. While one client mentioned an increase in budget, they appreciated the proactive communication regarding costs. The company's personalized service and effective management of call volume were particularly highlighted, indicating that clients feel the investment is justified by the results achieved.
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Call Experts

4.4 16 reviews

Undisclosed

Undisclosed

50 - 249

Charleston, SC

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

28% Virtual receptionist

43% Answering services

29% Inbound appointment scheduling

Call Experts is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. Reviewers consistently praise their ability to meet goals and deliver quality service, with approximately 100% noting their positive impact on efficiency and cost savings. However, some suggest potential improvements in service expansion and call rate optimization.

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6 of 16 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Great Price and Improved Customer Service
4.5 — Read more
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Industry Experience

Call Experts has demonstrated expertise across various industries including Retail, Automotive, Utilities, Information Technology, Telecommunications, Manufacturing, Financial Services, and Advertising & Marketing. Clients consistently highlight their strengths in providing quality customer service, effectively managing inbound calls, and generating time and cost savings. Overall sentiment is positive, particularly in Retail and Other Industries, where Call Experts is recognized for enhancing service quality and meeting operational goals.
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Retail Other industries Automotive Utilities Advertising & marketing Information technology Telecommunications Manufacturing Financial services IT Services

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (3)

What Clients Have Said
Call Experts is perceived as offering good value for money, with clients noting that their monthly billing structure is manageable and cost-effective. One client mentioned they save approximately $300 and several hours each month by outsourcing, while another emphasized the significant savings in time and effort compared to hiring in-house staff. Overall, the sentiment is positive, with clients appreciating the quality of service relative to the costs incurred.
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Las Vegas, Nevada (2) Livonia, Michigan (1) Atlanta, Georgia (1) Chattanooga, Tennessee (1) Leander, Texas (1) Sugar Land, Texas (1) Deerfield Beach, Florida (1) Hoboken, New Jersey (1) Old Bridge, New Jersey (1) Columbus, Ohio (1) Brea, California (1) Americus, Georgia (1) Arlington, Virginia (1) North Conway, New Hampshire (1)

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Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

30% Call Center Services

35% Customer Service Outsourcing

35% Sales Outsourcing

Focus Areas

10% Virtual receptionist

65% Answering services

25% Inbound appointment scheduling

Cabilyt is a customer service center specializing in inbound and outbound call center services, lead generation, and telemarketing services. Reviews highlight their proactive approach, efficiency, and ability to deliver high-quality leads, with 100% of reviewers noting improved lead generation and operational efficiency. Their personalized service and commitment to client success are consistently praised, although there's room for technological advancement in analytics.

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Reviews mention Professional
Clients consistently highlight Cabilyt's professionalism and organizational skills. One client noted, 'The agents spoke clearly and professionally, which made a big difference for our clients,' while another emphasized that the team was 'professional, flexible, and takes ownership of the results.' Both reviews indicate timely delivery and responsiveness, with one client stating, 'They always met deadlines and kept me updated.' Overall, the sentiment reflects high satisfaction with Cabilyt's professional approach to project management.

Lead Generation Services for Real Estate Brokerage

5.0 Oct 7, 2025

Their team is very organized and dependable. The agents spoke clearly and professionally, which made a big difference for our clients.
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Sales Outsourcing & Lead Gen for Mobiliy Technology Company

5.0 Oct 23, 2025

They’ve been very organized and easy to work with. We got weekly updates with data on leads, activations, and feedback from drivers. Sherif is quick to respond and always makes sure things get done on time. Sherif’s team is professional, flexible, and takes ownership of the results. It feels like they’re part of our own team.
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2 of 2 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for International Ride-Hailing Services Company
5.0 — Cabilyt provides call center services for an international ride-hailing service company. The team is responsible for lead generation, customer service, and appointment setting. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
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United States (5) Saudi Arabia (1) Egypt (1)

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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Virtual Receptionist Services FAQs

A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.

Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:

24/7 or after-hours call answering
Appointment scheduling and calendar management
Call forwarding and message taking
Lead qualification and intake scripting
Bilingual or multilingual support
Live chat or SMS response add-ons

Some agencies also integrate with CRMs and practice-management tools to sync data in real time.

Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:

Pay-as-you-go minutes: $1 – $2.50 per minute
Bundled packages: $150 – $600 per month for 100–300 minutes
Dedicated agents: $1,500 – $4,000 per month for high-volume lines

Always make sure to request a detailed quote before signing any agreements with potential service providers.

Start by mapping your call volume and service hours. Then:

Review Clutch ratings and detailed client feedback.
Request sample call recordings to evaluate tone and professionalism.
Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
Compare contract flexibility—month-to-month vs. annual.

A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.

Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:

Guarantees “zero missed calls” without explaining overflow processes
Hides actual per-minute fees or surcharges
Refuses to share sample scripts or call recordings
Lacks data security certifications for sensitive industries
Provides no clear escalation path for urgent messages

How are your agents trained and evaluated?
Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
What integrations are supported out of the box?
Can I customize call scripts and hold messages?
How do you handle spikes in call volume?
What reporting do I receive—real-time dashboards, weekly summaries?

Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.

Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.

Top Virtual Receptionist Services

List of the Top Virtual Receptionist Companies

Reviews mention Professional

Answering Service for Medical Office

Reviewed 1 time in the past 6 months

Virtual receptionist Experience

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Innovative

Outsourcing Services for Advertising & Marketing Company

Digital Marketing for ICT Solutions Company

Sales Management for Capital & Trade Finance Company

Digital Marketing Strategy for Fitness Company

Reviewed 3 times in the past 6 months

Industry Experience

Select Industry to see insights

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What Clients Have Said

Virtual receptionist Experience

Order Processing & Support for Advocacy and Reporting Nonprofit

Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Financial Services Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Customized support

Virtual Receptionist Services for Accounting Firm

Virtual Receptionist Services for Accounting Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Smart Dialer for Telemarketing (multi-line)

Virtual receptionist Experience

Call Center Services for Law Firm

Industry Experience

Select Industry to see insights

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What Clients Have Said

Reviews mention Knowledgeable

Call Center Services for Blockchain Software Company

Virtual receptionist Experience

Industry Experience

Select Industry to see insights

Reviews mention Innovative

SEO, E-Commerce Web Development & Design for E-Book Store

Industry Experience

Select Industry to see insights

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Reviews mention Reliable

Back Office Outsourcing for Financial Services Company

Back Office & Customer Service Outsourcing for PropTech Co

Customer Support for Freight Services Company

IT Support for eClinical Tech Company

Back Office Outsourcing for Financial Services Company

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Multilingual Customer Support

Call Center Services for Petroleum Products Trading Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Professional

Virtual Receptionist Services for Digital Door Lock Company

Inbound Call Answering for Security Solutions Company

Virtual receptionist Experience

Call Center Services for Massage Company

Average Project Cost Breakdown

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Reviews mention Flexible

AI Bot Development for AI-Driven Inner Growth Platform

AI Development for IT Company

Industry Experience

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