Eluminous VA

BACKGROUND

Please describe your company and position.

I am the CEO of LIVEMED Telehealth.

Describe what your company does in a single sentence.

LIVEMED Telehealth is an innovative cloud-based multi-specialty physician group with advanced technology that is at the forefront of virtual healthcare solutions. We leverage advanced technology and cloud-based infrastructure to optimize medical services, improve patient care delivery, and enhance communication and collaboration among healthcare providers. 

Our highly vetted board-certified physicians and healthcare technology experts utilize state-of-the-art virtual technology to deliver comprehensive medical care. We provide virtual ICU, hospitalist, and multi-specialty physician coverage, as well as virtual nurse practitioners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eluminous VA to accomplish?

Back Office Outsourcing

SOLUTION

How did you find Eluminous VA?

Clutch Site

Why did you select Eluminous VA over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Eluminous VA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eluminous VA executed diverse back-office tasks flawlessly: 

• data entry
• document management
• administrative duties

Deliverables encompass: 

• streamlined processes
• error-free data
• heightened organizational efficiency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once we chose the candidate, there was amazing support for her through the Eluminous VA team. Now that we have her trained, she is performing at a level I don't believe I could easily hire in Chicago or afford at the growth rate we are facing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

High communication and white glove treatment. I wish I had known about them with my last company. They are exceeding expectations daily. Every person at Eluminous VA I had worked with was of the highest professional caliber I had ever worked with in 10 years of entrepreneurship. entrepreneurship.

What was your primary form of communication with Eluminous VA?

Email or Messaging App
What did you find most impressive or unique about this company?

The talent pool is unmatched. The processes and professionalism.

Are there any areas for improvement or something Eluminous VA could have done differently?

No. It's a smooth process and working very well. They accommodate my needs on a customized basis. Working with Eluminous VA is like having an entire VA department and IT department without having the payroll.

BACKGROUND

Please describe your company and position.

I am the CEO at Global Smart Office Solutions LLC of Smart Office Solutions LLC

Describe what your company does in a single sentence.

Smart Office Solutions Est., provides turn-key office solutions comprised of office design and space planning; a full range of contemporary ergonomic office furniture; partition and document storage solutions; industrial furniture; and floor, wall, window, and ceiling treatments. 
Smart Office Solutions Est., established in 2003, success in the market attributed to the dedication of our professionals who translate our vision of providing quality and innovative services. Our major clients are Government Departments, Semi-Governmental Companies, Banks, Leading Business Houses, etc. It's worth mentioning that hotels turn-key furnishing is also of our profession.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eluminous VA to accomplish?

• Back Office Outsourcing

SOLUTION

How did you find Eluminous VA?

Clutch Site

Why did you select Eluminous VA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Eluminous VA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eluminous VA exceeded expectations in back office outsourcing. They flawlessly handled data entry, document management, and customer support. Key deliverables included precise data accuracy, streamlined processes, and exceptional service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eluminous VA recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. 
We received batches of these updates for nearly 136,000 cases and Eluminous VA was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eluminous VA excelled in project management, ensuring timely deliveries. Their responsiveness to our needs was impressive, making our back-office outsourcing experience with them highly efficient.

What was your primary form of communication with Eluminous VA?

Email or Messaging App

What did you find most impressive or unique about this company?

Eluminous VA delivers exceptional back-office outsourcing. Impressed by their efficiency, precision, and dedication to seamless operations. A unique blend of professionalism and personalized service sets them apart.

Are there any areas for improvement or something Eluminous VA could have done differently?

None!

BACKGROUND

Please describe your company and your position there.

We run an advertising and marketing agency online. I am the president of the company. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eluminous VA, and what were your goals?

We developed many advertising sites with. Some are out of date but one of our flagships sites is up and running called Sokule which is like Twitter buy monetized and they helped us devloped one of our flagship sites called ProfitFromFreeAds.

SOLUTION

How did you select this vendor and what were the deciding factors?

Someone recommended them to us and it was a very good choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We designed the sites and described what they wanted them to do and they did all the programming for these sites. They are also able to design sites from scratch if you need that.

How many people from the vendor's team worked with you, and what were their positions?

At various times we had 1 or 2 people working on our projects and I am not sure what their positions were. I called them programmers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Each of the sites they did for us were professionally done and tested and changed where necessary. Each team we worked with were very capable

Describe their project management style, including communication tools and timeliness.

We communicated over the the internet and once in a while over the phone when that was necessary

What did you find most impressive or unique about this company?

They were always easy to work with and delivered our projects in a timely and cost-effective way.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co-founder & CEO at Double Robotics of Double Robotics

Describe what your company does in a single sentence.

Computer Hardware Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eluminous VA to accomplish?

• Back Office Outsourcing

SOLUTION

How did you find Eluminous VA?

Clutch Site

Why did you select Eluminous VA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Eluminous VA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eluminous VA excels in Back Office Outsourcing with a comprehensive scope, handling data entry, document management, and administrative tasks efficiently. Key deliverables include streamlined processes, error-free data, and enhanced organizational efficiency. Highly recommended for their professional and reliable services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eluminous VA significantly improved operational efficiency, demonstrating success through streamlined processes and enhanced productivity in our back-office functions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eluminous VA excels in project management, ensuring timely deliveries. Their responsiveness to our needs was impressive, enhancing efficiency in back-office tasks.

What was your primary form of communication with Eluminous VA?

Email or Messaging App

What did you find most impressive or unique about this company?

Eluminous VA's exceptional efficiency and seamless communication stood out, streamlining our back-office tasks effortlessly. Their dedication to quality service sets them apart in the outsourcing realm.

Are there any areas for improvement or something Eluminous VA could have done differently?

Eluminous VA delivers efficient back-office outsourcing.

BACKGROUND

Please describe your company and position.

I am the Chairwoman of the Board at Indigenous Prosperity Foundation of Virtual Gurus

Describe what your company does in a single sentence.

Staffing and Recruiting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eluminous VA to accomplish?

• Back Office Outsourcing

SOLUTION

How did you find Eluminous VA?

Clutch Site

Why did you select Eluminous VA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Eluminous VA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eluminous VA delivered exceptional back-office support, efficiently managing tasks such as data entry, document processing, and administrative tasks. Their scope included comprehensive virtual assistance, and key deliverables comprised accurate data handling, timely task execution, and reliable administrative support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eluminous VA significantly improved back-office operations, demonstrating remarkable efficiency gains and heightened accuracy. Their dedicated support has been instrumental in achieving tangible success for our project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eluminous VA excelled in project management, delivering tasks promptly. Their responsiveness to our needs was remarkable, ensuring a seamless outsourcing experience

What was your primary form of communication with Eluminous VA?

Email or Messaging App

What did you find most impressive or unique about this company?

Impressive efficiency and reliability! Eluminous VA's back office outsourcing services stood out with seamless operations, meticulous attention to detail, and consistently exceeding expectations.

Are there any areas for improvement or something Eluminous VA could have done differently?

Eluminous VA demonstrated efficiency in back-office outsourcing. However, improved communication on project milestones and occasional delays could enhance client experience. Overall, a reliable choice for streamlined operations.

BACKGROUND

Please describe your company and position.

I am the CEO at Future Work Technologies of Future Work Technologies

Describe what your company does in a single sentence.

Future Work Technologies is a leading IT and business services provider. Our experience with Eluminous VA was exceptional—efficient virtual assistants, timely results, and a valuable partner in enhancing our business processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eluminous VA to accomplish?

• enhance customer support
• optimize data entry

SOLUTION

How did you find Eluminous VA?

Clutch Site

Why did you select Eluminous VA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Eluminous VA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eluminous VA played a pivotal role in streamlining administrative tasks, managing data entry, enhancing customer support, conducting research, and optimizing calendar scheduling. Their team dynamic exhibited cohesion, efficiency, and a proactive approach, seamlessly integrating with our internal processes. Really impressed with responsiveness, competitive pricing, quality of the work and turn around. Will keep working with them for the months coming.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Concrete evidence of Eluminous VA's impact includes streamlined administrative processes, improved customer satisfaction scores, and enhanced research efficiency. The tangible results are evident in our reduced workload, heightened operational efficiency, and overall positive transformation in key performance metrics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eluminous VA's project management was exemplary. They consistently met deadlines, ensuring timely delivery of tasks. Their team exhibited organizational prowess, responsiveness to changing needs, and a proactive approach, contributing to a smooth and efficient collaboration.

What was your primary form of communication with Eluminous VA?

Virtual Meeting

What did you find most impressive or unique about this company?

Eluminous VA's adaptability to dynamic requirements and seamless integration into daily operations were most impressive. Their commitment to understanding our unique needs and consistently delivering high-quality service set them apart as a valuable and reliable partner.

Are there any areas for improvement or something Eluminous VA could have done differently?

While Eluminous VA performed admirably, occasional improvements in communication transparency would enhance collaboration further. Clarity in certain instances could contribute to an even more seamless partnership.

BACKGROUND

Please describe your company and your position there.

Pharmaceutical company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eluminous VA?

Project coordinators (virtual admins support)

SOLUTION

How did you select this agency and what were the deciding factors?

They approached us like any other clients

Describe the project in detail and walk through the stages of the project.

Continuous support of project coordinators

1. defining the scope
2. visiting the client and all premises
3.  finalising legal and financials
4. start the work check progress share performance metrics continuous enhancements
5. continue quality and delivery excellence

Describe the recruitment process in detail.

Recruitment was managed by the organisation but they ensured top candidates who are willing to learn and quickly deliver

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

One of the best success stories. The quality and efficiency was “tour de force”

How effective was the workflow between your team and theirs?

The workflow is perfect as it should be.

What did you find most impressive or unique about this company?

Going into depth in understanding the scope. Defining and sharing performance and quality metrics. Team scalability. Training. Customer focus

Are there any areas for improvement or something they could have done differently?

Nothing as such. Through regular meetings any improvement areas were shared agreed and acted upon